The document is a project report on an employee satisfaction survey conducted at TEVA API INDIA LTD. Some key findings from the report include: - Most employees expressed satisfaction with TEVA as an employer and felt they understood the company's long-term strategy. - Over 96% of employees understood what the company is trying to achieve. - The majority of employees felt their work gave them a sense of personal accomplishment and that they received appropriate recognition for their contributions. - Confidence in company leadership was reported as more than enough by 19 employees and enough by 10 employees, with only 1 reporting less than enough confidence. In under 3 sentences, this summary highlights the

1. ←
←
←
←A
←PROJECT REPORT
←ON
←EMPLOYEE SATISFACTION SURVEY
←
←SUBMITTED TO
←
←EMPI B-SCHOOL, NEW DELHI
←In partial fulfilment of the requirement for the award of the Post
Graduate Programme of
←RESEARCH & BUSINESS ANALYTICS
←
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←
←2008-2010
←
←
←SUBMITTED BY
←
DEEPIKA TYAGI
←
←submitted to

2. ←Mr. David Easow
←Director, Vc-Magtics
← INDEX
←
←
2

3. ←Sr. No ← Title ←Page No
←1 ←Acknowledgement ←03
←2 ←Employee Satisfaction Survey ←04
←3 ←Company Profile ←05
←4 ←Exclusive Summary ←07
←5 ←Objectives Of Survey ←08
←6 ←Research Methodology ←09
←7 ←Graphical Analysis of The ←11
Questionnaire
←8 ←Areas To Improving ←37
←9 ←Questionnaire ←38
←10 ←Bibliography ←41
3

4. ←11 ←Spreadsheet ←42
4

5. ←
←
←
←
←
←
←
← ACKNOWLEDGEMENT
←
←
← Before I go on to elaborate and explain this
exhaustive piece of work, I would first and foremost like
to express my heartfelt gratitude to a few people who
have contributed to the successful completion of my
thesis.
←
← Heading the list is my guide Prof. NAGRANI without
whose invaluable support and constant guidance this
thesis would not have seen the light of day.
←
← I would like to thanks Mr. Vinay Agarwal (Vice
President) and Mr. Anant Kumar Singh (HR Manager) Of
TEVA API INDIA LTD. And all the respondents who spent
their valuable time to reply of my questions and therefore
helped me reach a conclusion. And lastly to my parents
who bear the expense of my project.
←
←
←
5

6. ←
← Employee Satisfaction Surveys
←
←
←The most common purpose for surveying employees is
satisfaction. Employee satisfaction surveys deal with
workplace issues, such as benefits, commitment to
diversity, and effective communications. The data from
these surveys helps paint a portrait of employee attitudes
and opinions. These kinds of surveys are particularly
useful after a company has undergone some sort of
change, such as a layoff, an acquisition, or a new
department head. They also help employers isolate the
root causes of persistent problems, such as low
productivity or high expenses.
←
←Employee satisfaction surveys help employers measure
and understand their employees' attitude, opinions,
motivation, and general satisfaction with their work
environment. Use employee satisfaction surveys to inform
employee decision making, benefits, work needs and
more.
←
←
←Employee satisfaction surveys provide valuable
data that can ultimately save your company money. Our
employee satisfaction surveys can:
←
←>> Measure employee satisfaction levels
←>> Track changes in employee satisfaction over time
←>> Improve overall satisfaction and retention
←
←
6

7. ←
←
← COMPANY PROFILE
←
←
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decompressor
are needed to see this picture.
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8. ←
←
←Teva Pharmaceutical Industries Ltd. Is a global
pharmaceutical company specializing in the development,
production and marketing of generic and proprietary
branded pharmaceuticals as well as active pharmaceutical
ingredients. Teva is among the top 20 pharmaceutical
companies and among the largest generic pharmaceutical
companies in the world.
← Teva of Israel, the world's largest generics company,
made a quiet entry into the Indian market some two-and-
a-half years ago when it acquired JK Industries'
pharmaceuticals business.
←
←In the last one year, the company was reported to be in
talks with some leading Indian companies for an
acquisition. What added grist to the rumour mills was its
appointment of DS Brar, the former Ranbaxy honcho, as
its advisor in India.
←
←The backbone of Teva Pharmaceutical Industries is its
world-leading generic pharmaceuticals business. Through
subsidiary Teva Pharmaceuticals USA, the company
makes generic versions of brand-name antibiotics, heart
drugs, heartburn medications, and more -- in all about
300 generic products. Teva's US generic products include
equivalents of such blockbusters as antidepressant Prozac
and cholesterol drug Mevacor.
←
←The company, Israel's top drug maker, also develops
and manufactures proprietary drugs, including multiple
sclerosis treatment Copaxone and Parkinson's disease
treatment Azilect. Its active pharmaceutical ingredients
division makes drug components for Teva and other
pharmaceutical manufacturers.
←
8

9. ←
←
←
← EXECUTIVE SUMMARY
←The compiled report signifies level of employee
satisfaction in TEVA API INDIA LTD. Most of the
employees are satisfied with this company.
←Company has a very good image among its employees.
←
←Most of the employees know company’s strategy; they
have confidence in its leadership. Employees are satisfied
with this company.
←
←Most of the Employees are getting appropriate
recognition for their contribution. TEVA providing fair
salary to its employees for their work.
Teva as an organization really has a very bright future
because of its environment.
Organization is like a family where employees have to put
share of responsibilities and work in accordance with the
organization goal.
As far as employer-employee relationship is concerned
working in TEVA is very satisfactory. People always get
chance to show their talents and get recognized.
Management is quit approachable.
←
←
9

10. ←
← OBJECTIVES OF SURVEY
←
←
o Measure job satisfaction of the employees of TEVA API
INDIA LTD.
o To assess the general attitude of the employees
towards TEVA API INDIA LTD.
←
o To assess the level of commitment across process and
facilities.
←
o To analyze the strengths and weakness of TEVA as an
organization
o To help the management of the company to know
about the actions to be taken to increase the level of
satisfaction of the employees.
←
←
←
←
←
10

11. RESEARCH METHODOLOGY
←
←
←
RESEARCH PROCESS
Different steps are to be followed in the research process
and they are explained as below:
1. PROBLEM SOLVING
This is the basic step in the research process. It is well
said, “A problem well defined is half solved” here the
problem is “To analyze the attitudes of the employees
regarding the various benefits provided to them by TEVA
API INDIA LTD.”
2. RESEARCH DESIGN
Once the problem is defined the next step is the Research
Design. Research design is the basic framework, which
provides guidelines for the rest of the research process.
The research design for this project is descriptive research
design as descriptive studies attempt to obtain a complete
and accurate description of this situation. So in this study
full description of the attitudes of the employees
regarding the benefits provided to them will be known so
it is a descriptive study.
3. SAMPLING DESIGN
The sampling design used in this project is QUOTA
SAMPLING, as the sample of the employees for the survey
11

12. were selected from the organization from different quotas
as some managers were intervened, some executives and
few operators.
4. POPULATION
The total element of the universe from which the sample
is to be selected to be studied is known as population.
The populations of my research are the employees of
TEVA API INDIA LTD.
5. SAMPLE SIZE
The sample sizes for my project are 30 employees
working in the organization,
DATA COLLECTION
Following are the sources for the collection of data:
 Primary source
 Secondary source
DATA COLLECTION METHODS
There are three main methods of data collection
 Observation
 Experimentation
 Survey
 Direct interview method
I have selected survey method of data collection.
This is one of the common and widely used methods for
primary data collection. We can gather wide range of
valuable information about the behavior of the employee’s
viz. attitude, motive and options etc.
12

13. ←
←
←
←
←
←
←
←
←
←
←
←
←
←
←
←GRAPHICAL ANALYSIS
←OF THE QUESTIONNAIRE
←
13

14. ←1. How long has you worked for Teva API India
LTD.?
← Less than one year 
← One year to less than two years 
← Two years to less than five years 
← Five years to less than ten years 
← Ten years or more 
14

15. ←Analysis: -
9
Bars show counts
8
8
7
6
Count
4
3 3
2
1
Ten year or more
Less than one year
One year to Less than two year five year ten year
Two year to less than less than
Five year to
Question 1
←
←
←
←
15

16. ←
16

17. ←Sr. ← Work with TEVA ←Value ←Percenta
no ge
←1 ←Less than one year ←8 ←26.67%
←2 ←One year to less than two year ←3 ←10.00%
←3 ←Two year to less than five year ←7 ←23.33%
←4 ←Five year to less than ten year ←3 ←10.00%
←5 ←Ten year or more ←9 ←30.00%
17

18. ← ← Total ←30 ←100%
←COMMENT: - 30% employees are working more than
ten year with TEVA, 26.67% working from less than one
year , 23.33% working from more than two year, 10%
are working from one year and 10% employees are
working from more than five year with this company.
←
←
←
←
←
←
←2. Overall, how satisfied are you with Teva API
India LTD. as an Employee?
← (a) Very Satisfied (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied (e) Very Dissatisfied
←Analysis: -
18

19. ←
17
Bars show counts
15 13
10
Count
5
1
0
Very satisfied Satisfied
Question 2
19

20. ←S. ← Satisfaction Level ←Value ←Percenta
no ge
←1 ←Very Satisfied ←13 ←43.33%
←2 ←Satisfied ←17 ←56.67%
←3 ←Neither Satisfied nor ←0 ←
dissatisfied
←4 ←Dissatisfied ←0 ←
←5 ←Very dissatisfied ←0 ←
20

21. ← ← TOTA ←30 ←100%
L
21

22. ←
←
←
←COMMENT: - 56.67% employees of the company are
satisfied with this company as an employee 43.33%
employees are very satisfied. Nobody is dissatisfied
←
←
←
←
←3. How satisfied are you that you understand the
long-term strategy of Teva API India LTD.?
← (a) Very Satisfied (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied (e) Very Dissatisfied
←Analysis: -
←
22

23. ←
17
Bars show counts
15
12
10
Count
5
1 1
0
Satisfied
Very satisfied Neither satisfied nor dissatisfied
Question 3
←
23

24. ←S. ← Satisfaction Level ←Value ←Percenta
no ge
←1 ←Very Satisfied ←12 ←40.00%
←2 ←Satisfied ←17 ←56.67%
←3 ←Neither Satisfied nor ←1 ← 3.33%
dissatisfied
←4 ←Dissatisfied ←0 ←
←5 ←Very dissatisfied ←0 ←
24

25. ← ← TOTA ←30 ←100%
L
←COMMENT: - Most of the employees (56.67%) are
satisfied that they understand the long term strategy of
TEVA, some of them (40%) very satisfied and very less
no (3.33%) of employee is neither satisfied nor
dissatisfied.
←
←
←
←
←4. Do you understand what Company Teva API
India LTD. as a Company, is trying to achieve?
← (a) Yes (b) No
←Analysis:-
←
25

26. ←
29
30
Bars show counts
20
Count
10
1 1
0
Yes No
Question 4
←
26

27. ←S. ← Understanding Level ←Value ←Percenta
no ge
←1 ←Yes ←29 ←96.67%
←2 ←No ←1 ← 3.33%
← ← TOT ←30 ← 100%
AL
←COMMENT: - Majority of the employees (96.67%) of the
company understand what is company’s objective & goal,
less no of employee (3.33%) don’t understand what
company TEVA API INDIA LTD. As a company is trying to
achieve
←
←
←
←
←
←
←
←
27

28. ←5. Do your work gives you a feeling of personal
accomplishment?
← (a) Yes (b) No
←Analysis: -
←
25
Bars show counts
25
20
15
Count
10
5
5
1
Yes No
Question 5
←
←
←
28

29. ←
29

30. ←S. ← ←Value ←Percenta
no ge
←1 ←Yes ←25 ←83.33%
←2 ←No ←05 ←16.67%
← ← TOTA ←30 ←100%
L
←COMMENT:- Most of the employee’s (83.33%) work
give them the feeling of personal accomplishment , some
of them (16.67%) don’t feel personal accomplishment
from their work.
←
←
←
←
←
←
←
30

31. ←
←6. Do you receive any appropriate recognition for
your contributions?
← (a) Yes (b) No
←Analysis: -
←
31

32. ←
25
Bars show counts
25
20
15
Count
10
5
5
1
Yes No
Question 6
←
←
←
←
←
←S. ← ←Value ←Percenta
no ge
←1 ←Yes ←25 ←83.33%
←2 ←No ←5 ←16.67%
32

33. ← ← TOT ←30 ← 100%
AL
33

34. ←COMMENT: - Majority of the employees (83.33%)
receive appropriate recognition for their contribution,
some of them (16.67%) did not receive any appropriate
recognition.
←
←
←
←
←
←
←7. How much confidence you have in the
leadership of Teva API India LTD.?
←
← (a) More than Enough (b) Enough
34

35. ← (c) Less than Enough
Analysis:
19
Bars show counts
15
10
10
Count
5
1 1
0
Enough
More than enough Less than enough
Question 7
←
←
35

36. ←S. ← ←Value ←Percenta
no ge
←1 ←More than enough ←19 ←63.34%
←2 ←Enough ←10 ←30.33%
←3 ←Less than enough ←1 ← 3.33%
36

37. ← ← TOTA ←30 ←100%
L
37

38. ←COMMENTS:- Majority of the Employees (63.34) of the
company have more than enough & some of them
(30.33%) enough confidence in the leadership of this
company, very less no of employee (3.33%) has less than
enough confidence in the leadership of TEVA.
←
←
←
←
←
←
←8. Your role at Teva API India LTD
← (a) Do you have enough authority to
← Make decisions you need to make?
←
← (a) Yes (b) No
38

39. ←
← Analysis: -
←
25
Bars show counts
25
20
15
Count
10
5
5
1
Yes No
Question 8 a
←
←
←S. ← ←Value ←Percenta
no ge
←1 ←Yes ←25 ←83.33%
←2 ←No ←05 ←16.67%
39

40. ← ← TOTA ←30 ←100%
L
40

41. ←COMENTS: - In TEVA majority of the employees
(83.33%) have enough authority to make decisions what
they need to make, some of them (16.67%) don’t have
enough authority .
←
←
←
←
←
←(b) How satisfied are you with the type of work
that you do?
←
← (a) Very Satisfied (b) Satisfied
41

42. ← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied (e) Very Dissatisfied
←
←Analysis:-
15
14 Bars show counts
15
10
Count
5
1 1
0
Satisfied
Very satisfied Neither satisfied nor satisfied
Question 8 b
←
42

43. ←S. ← Satisfaction Level ←Value ←Percenta
no ge
←1 ←Very Satisfied ←14 ←46.67%
←2 ←Satisfied ←15 ←50.00%
←3 ←Neither Satisfied nor ←1 ← 3.33%
dissatisfied
←4 ←Dissatisfied ←0 ←
←5 ←Very dissatisfied ←0 ←
43

44. ← ← TOTA ←30 ←100%
L
←COMMENT:- Majority of the employees (50.00%) are
satisfied with their work what they do, some of them
(46.67%) are very satisfied and very less no of employee
(3.33%) is neither satisfied nor dissatisfied.
←
←
←9. Did Teva API India LTD. Provide as much initial
training as you needed?
←
← (a) Yes (b) No
←
←Analysis: -
44

45. ←
19
Bars show counts
15
11
10
Count
5
1
0
Yes No
Question 9
←
←
←S. ← ←Value ←Percenta
no ge
←1 ←Yes ←19 ←63.33%
←2 ←No ←11 ←36.67%
45

46. ← ← TOTA ←30 ←100%
L
46

47. ←
←COMMENTS: - Majority of the employees (63.33%) said
that TEVA provided initial training to as they needed
←
←
←
←
←
←
←
←
←10. Pay and Benefits
← (a) Is your salary fair for your responsibilities?
←
← (a) Yes (b) No
47

48. ←
←Analysis:
Bars show counts
Bar
20
15
Count
10
5
0
yes No
Question 10
←
←S. ← ←Value ←Percenta
no ge
←1 ←Yes ←22 ←73.33%
←2 ←No ←08 ←26.67%
48

49. ← ← TOTA ←30 ←100%
L
49

50. ←
←
←
←
←COMMENT: - Majority of the employee’s (73.33%)
salary is fair for their responsibilities but some of the
employee’s (26.67%) salary is not fair for their
responsibilities.
←
←
←
←
←
←
←
←
←11. What can Teva API India LTD do to increase
your satisfaction as an employee?
50

51. ←SUGGETIONS:-
←
o Facilities: -
← - Schooling for children
← - Medical facility
←
o Technical training.
o Salary should be increase
o Company should provide some money and time to
spend Socially.
o Company should have some tie-up with some good
school of NCR for education of children.
o Company should arrange one trip in a year for
enjoyment of employees.
←
←
←
← AREAS TO IMPROVING
51

52. o Medical Facility should be available in the company
area.
o Schooling facility for the employee’s children.
o Time to time Training should be provided by the
company.
o Compensation
← - Salary
← - Benefits
←
o Opportunities for professional development
o Recognition
←
←
←
←
←
←
←
←
←
← QUESTIONNAIRE
←
52

53. Teva API India LTD. Employee Satisfaction
Survey
←
←
← Good morning, I’m Deepika Tyagi From ‘EMPI
Business School’ (New Delhi) I’m doing a survey
on employee’s satisfaction. It’s a project of my end
semester.
←
←Name ………………………………………………
←
← Age….
← 21 to 34 
← 35 to 44 
← 45 to 54 
← 55 or older 
←
← Sex….
← Male 
← Female 
←
← Signature………………………..
←
←
←1. How long has you worked for Teva API
India LTD.?
← Less than one year 
← One year to less than two years 
← Two years to less than five years 
← Five years to less than ten years 
← Ten years or more 
53

54. ←2. Overall, how satisfied are you with Teva API
India LTD. as an Employee?
← (a) Very Satisfied
← (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied
← (e) Very Dissatisfied
←
←
←
←3. How satisfied are you that you understand the
long-term strategy of Teva API India LTD.?
← (a) Very Satisfied
← (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied
← (e) Very Dissatisfied
←
←
←
← 4. Do you understand what Company Teva API
India LTD. as a Company, is trying to achieve?
← (a) Yes
← (b) No
←
←
←
← 5. Do your work gives you a feeling of personal
← Accomplishment?
← (a) Yes
← (b) No
←
54

55. ←6. Do you receive any appropriate recognition for
your contributions?
← (a) Yes
← (b) No
←
←
←7. How much confidence you have in the
leadership of Teva API India LTD.?
← (a) More than Enough
← (b) Enough
← (c) Less than Enough
←
←
←8. Your role at Teva API India LTD
← (a) Do you have enough authority to make
decisions you need
← to Make?
← (a) Yes
← (b) No
← (b) How satisfied are you with the type of work
that you do?
← (a) Very Satisfied
← (b) Satisfied
← (c) Neither Satisfied nor dissatisfied
← (d) Dissatisfied
← (e) Very Dissatisfied
←9. Did Teva API India LTD. Provide as much
initial training as you needed?
← (a) Yes
← (b) No
←
←
55

56. ←10. Pay and Benefits
← (a) Is your salary fair for your
responsibilities?
← (a) Yes
← (b) No
←
←
←
←(b) Are there any benefits you would like added
to Teva API India LTD 's benefits package?
←
← Yes  What would you like added?
←_______________________________________
_______________
← No 
←11. What can Teva API India LTD do to
increase your satisfaction as an employee?
←
←
←
←
←
←
←
←
←
←
56

57. ←
← BIBILIOGRAPHY
←
←
←www.wikkipedea.com
←www.google.com
←www.tevapharm.com
←
←
←
←
57