A marketing strategy dedicated to amateurs or a definition of the relation between brands and amateurs in the luxury sector

1. 1
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
A marketing strategy for
amateurs
Watch making
Julie NORCIA GARNIER
October 2014
Julie.norcia@gmail.com
1

2. 2
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
Interviewed brands – 30 interviews

3. Love
Practice
AMATEUR
3
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
3 pilars to define the amateurs
Know Share

4. Clubs
Schools
workshops
Co-creation
Love
Practice
AMATEUR
4
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
Places to get to the amateurs
Know Share
Forums
Discussions
Boutiques
Blogs
Press
Catalogues
Exhibitions
References

5. How mature are luxury sectors with the amateurs?
5
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
MATURE
MATURING
IMMATURE
WINE
SPIRITS
WATCH
MAKING
HIGH
JEWELRY
HAUTE
COUTURE
HOME
DESIGN
FASHION
JEWELRY
MENSWEAR
CHILDRENSWEAR
WOMENSWEAR
NICHE
PERFUMES
BRANDED
PERFUMES

6. 6
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
In details… Watch making
Maturity with regards to the amateurs
Love
• Co-creation in high
watchmaking
• Many collectors,
investment value of
watches, specialized
investment funds
• VIP diners moderated
by brands
• “l’Ecole” from VCA
teaches watchmaking,
also other classes
for amateurs
(Objectif Horlogerie)
in France, in
Switzerland
(fondation de la
Haute Horlogerie)
Know
• Many blogs, very
detailed
• Press explaining the
products in detail,
in general, business
and menswear press
• Many videos on the
web explain brands,
products,
complications
• Brands catalogues
with details
• Some exhibitions,
mostly about brands
• References:
complications
knowledge, common
vocabulary
Share
• Very technical
subjects on forums,
in a very passionate
tone, by passion type
(technology, vintage,
design), many
discussions and
recurring visitors
• Boutiques: often
presence of a
watchmaker in store,
giving additional
information on top of
the salesperson’s
speech
• Less sharing in
women’s watches
market
Source: interviews, research Julie Norcia

7. 7
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
Opportunity for the brands
Strengths
• In-house workshops, respected
artisans
• Appropriate clientele access, with
financial capabilities to buy
bespoke /made to order, available for
workshop attendance
Weaknesses
• Instinctive suspicion from brands
towards internet or any new
consumption style
• Brands are slow to adapt to customers
at their rapid changing pace
Opportunities
• Satisfy the demand from luxury
clients that are looking for new
products, new experience
• Development of the experience luxury
Threats
• The amateurs are subversive in
essence, they tend to reverse the
established order and any new order
that the brands would try to set up
• The brands can influence the
judgement systems but they have to
subtly do it
Source: analysis Julie Norcia

8. Propose bespoke / made to order, value products composition,
link between products (collections, re-issue);
Singularize the price with promoting creativity
Control distribution, transform point of sales into
experience place, allow practice, and also segregate point of
sales depending on client kind
Transform sales force into amateurs, inform on point of sales
and online on products and use, use CRM to identity amateurs
and nurture them;
Develop practice with a school or workshops, use social
networks to make people dream, meet with amateurs in
exhibitions or fairs with a specific approach on products and
know how
Use advertising to dream with unattainable aesthetics yet
explained products
8
A marketing strategy for amateurs
Julie Norcia-Garnier
Julie.norcia@gmail.com
Copyright © 2014
Marketing of the amateurs
Product
Price
Place
Sales
Communication
Advertising
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Source: interviews, research Julie Norcia