By 2022, 98% of IT executives expect predictive analytics and early detection notifications for life-threatening conditions will be sent to clinicians’ mobile devices. While tech plays a big part in how healthcare is transforming, there are 10 top trends set to disrupt the industry. See them in this must-see presentation.

1. 10 DISRUPTIVE
HEALTHCARE TRENDS
OF THE NEXT DECADE

2. EMPLOYERS WILL TAKE AN
ACTIVE ROLE IN REDUCING
HEALTHCARE COSTS
TREND 1

3. Healthcare costs have been rising faster than the cost
of living for years and show no signs of slowing down.
Increases in drug prices and spending, the prevalence of
chronic diseases and expanded awareness of mental health
needs and services will all continue to drive costs upward.
To help offset costs, employers are taking proactive steps,
such as opening on-site clinics, implementing workplace
wellness programs and setting up their own provider
networks.
PwC’s Health Research Institute projects a
6% medical cost trend increase in 2020.1
40% of employees with a high-deductible
health plan would rather not have one.1

4. THE HEALTHCARE CUSTOMER
JOURNEY WILL BECOME
MORE CONSUMERIZED
TREND 2

5. Customers expect their interactions with healthcare
companies to mirror the experiences they have with banks
and retailers. As a result, they are demanding greater
pricing transparency, convenience and more engaging
digital experiences.3
They want to be able to book an
appointment as easily as they can book a flight and order a
prescription as easily as they order their favorite products.
To meet growing expectations, healthcare providers are
working closely with technology companies, retailers and
other partners. Consumers can expect to see more user-
friendly patient portals, apps4
and other digital solutions
that help them manage their care.
Consumerism is the No. 2 challenge facing
healthcare executives in 2020, following
costs and transparency.

6. MOBILE DEVICES WILL
REDEFINE THE PATIENT
EXPERIENCE
TREND 3

7. Today’s consumers use mobile apps for everything from
ordering food to booking trips. Most now prefer to use
apps to schedule appointments, view lab results and
request prescriptions, according to a recent consumer
survey by IoT company SOTI.
We can expect to see mobile devices reshaping the
healthcare environment in other ways too, including
clinicians using mobile devices in patient care, surgical
teams using electronic access during surgical events
(EASE) to send HIPPA-compliant messages to family
members and patients using wearable devices to relay
health information to physicians.6
57% of U.S. physicians offer a mobile app
to their patients.5

8. TECHNOLOGY WILL BE
HIPAA-COMPLIANT
TREND 4

9. The use of HIPAA-compliant technology has
tremendous benefits for both patients and
physicians. Solutions like secure texting allow
patients to send messages directly to physicians.7
And Amazon recently announced six new Alexa
skills that will allow the transmission of protected
health information without violating patient privacy
rules. Patients of select providers can schedule
appointments, send and receive updates, check the
status of their prescriptions and more.8

10. RIDESHARING APPS
WILL INCREASE ACCESS
TO CARE
TREND 5

11. Lack of transportation keeps 3.6 million Americans
from accessing healthcare each year.9
Healthcare
is a massive opportunity for on-demand
transportation companies like Lyft and Uber,
which have both begun providing patients with
free or affordable rides to non-emergency
medical appointments.10

12. TECHNOLOGY WILL LEAD TO
GREATER PERSONALIZATION
IN HEALTHCARE
TREND 6

13. Every patient has unique variables that impact their
health. Advancements in genomics and precision
medicine will make more personalized treatment
possible.11
Healthcare leaders will also use digital
technology to better understand patient ‘modes,’ or
mindsets that can impact their care—for instance,
whether or not they take their medication.12

14. HEALTHCARE WILL BE
TAILORED TO GENERATIONAL
DIFFERENCES
TREND 7

15. 72% of Millennials are confused about their
health benefit options. They are twice as likely
as older generations to research providers on
review sites like Yelp.13
Providers are recognizing the need to adapt
their strategies to accommodate the needs of
each generation. That includes making cost
information more accessible to Millennials,
helping Gen Xers care for both children and
aging parents and helping Baby Boomers
navigate Medicare.

16. THE TRADITIONAL
PHARMACY MODEL
WILL EVOLVE
TREND 8

17. With competition from companies like Amazon—
which recently acquired PillPack for close to
$1 billion—pharmacies are finding new ways to
innovate. For instance, NowRx-online pharmacy
specializes in same-day, same-hour prescription
deliveries. Another company, Capsule, promises
to deliver medication to anyone in New York City
within two hours.14

18. AS THE POPULATION AGES,
DEMAND FOR HEALTHCARE
WORKERS CONTINUES
TO GROW
TREND 9

19. Healthcare and social assistance will add
3.4 million jobs by 2028.15
With people over age 65 accounting for 12% of the
global population by 2030,16
the healthcare industry
will continue to add jobs. And as the industry
moves toward team-based care, the fastest-growing
occupations are home health aides, personal care
aides, nurse practitioners, physician assistants and
medical assistants.

20. DATA WILL PLAY
A VITAL ROLE IN
HEALTHCARE DELIVERY
TREND 10

21. By 2022, 98% of IT executives expect predictive
analytics and early detection notification for life-
threatening conditions will be sent to clinicians’
mobile devices.17
As artificial intelligence makes data more powerful,
it will play a more significant role in diagnosis,
monitoring and care. Hospitals will invest in
innovative mobile technologies, such as remote
patient monitoring, dynamic workflows and real-
time location systems that track everything from
patients and staff to specimens, equipment and
operational efficiency.

22. As a leading provider of dining, facilities and
environmental services, Aramark shares your goal to
provide an exceptional experience for your patients
and providers in 2020 and beyond.
Learn more about how we can bring innovation
to your healthcare organization.
1. Medical Cost Trend: Behind The Numbers 2020, Health Research Institute, June 2019
2. Consumerism Is The Second Biggest Challenge Facing Healthcare Executives in 2020,
Becker’s Hospital Review, September 2019
3. Consumer Priorities in Healthcare, Deloitte, 2016
4. 20 Hot Apps For Healthcare Providers, Healthcare Data Management, January 2020
5. SOTI Consumer Survey, June 2019
6. Five Tech Tools That Could Change The Way Your Hospital Delivers Care: Health Leader, February 2019
7. The Use Of Technology and HIPAA Compliance, HIPAA Journal
8. Amazon Announces 6 New HIPAA Compliant Alexa Skills, HIPAA Journal, April 2019
9. Transportation and the Role of Hospitals, American Hospital Association
10. Lyft, Uber Expand Reach Into Healthcare, Modern Healthcare, October 2019
11. Healthcare In The Age Of Personalization, Forbes, March 2019
12. Healthcare 2020: The 10 Key Influencers of Global Health And Wellness, Pg. 15, Kantar, 2019
13. How to Tailor The Patient Experience For Different Generations, Cardinal Health, July 2017
14. Amazon Kicks Off PillPack Marketing Campaign With Email to Prime Users, MobiHealth News, April 2019
15. Bureau of Labor Statistics Employment Projects: 2018-2028
16. Healthcare Jobs Will Keep The Labor Market Going—Even If There’s A Recession, CNN, November 2019
17. The Future of Healthcare: 2022 Hospital Vision Study, Zebra Technologies, 2017
GET STARTED