2. Dr. Himani Gupta, IIFT
Learning Objectives
How statistics is used in business
The sources of data used in business
The types of data used in business
The basics of Microsoft Excel and SPSS
3. Dr. Himani Gupta, IIFT
Statistics in Business
Accounting — auditing and cost estimation
Economics — regional, national, and international economic
indicators and performance
Finance — investments, portfolio and risk management
International Business — market and demographic analysis
Management — human resources Analytics, compensation, and
quality management, optimum strategy
Management Information Systems — performance of systems
which gather, summarize, and disseminate information to
various managerial levels
Marketing — market analysis and consumer research
4. Dr. Himani Gupta, IIFT
Why Study Statistics?
Decision Makers Use Statistics To:
Present and describe business data and information
properly
Draw conclusions about large populations, using
information collected from samples
Make reliable forecasts about a business activity
Improve business processes
5. Dr. Himani Gupta, IIFT
Types of Statistics
Statistics
The branch of mathematics that transforms data
into useful information for decision makers.
Descriptive Statistics
Collecting, summarizing, and
describing data
Inferential Statistics
Drawing conclusions and/or
making decisions concerning a
population based only on sample
data
6. Dr. Himani Gupta, IIFT
Descriptive Statistics
Collect data
ex. Survey
Present data
ex. Tables and graphs
Characterize data
ex. Sample mean = i
X
n
7. Dr. Himani Gupta, IIFT
Inferential Statistics
Estimation
ex. Estimate the population
mean weight using the
sample mean weight
Hypothesis testing
ex. Test the claim that the
population mean weight is
120 pounds
Drawing conclusions and/or making decisions
concerning a population based on sample results.
8. Dr. Himani Gupta, IIFT
Basic Vocabulary of Statistics
VARIABLE
A variable is a characteristic of an item or individual.
DATA
Data are the different values associated with a variable.
OPERATIONAL DEFINITIONS
Variable values are meaningless unless their variables have
operational definitions, universally accepted meanings that are
clear to all associated with an analysis.
9. Dr. Himani Gupta, IIFT
Basic Vocabulary of Statistics
POPULATION
A population consists of all the items or individuals about which
you want to draw a conclusion.
SAMPLE
A sample is the portion of a population selected for analysis.
PARAMETER
A parameter is a numerical measure that describes a characteristic
of a population.
STATISTIC
A statistic is a numerical measure that describes a characteristic of
a sample.
10. Dr. Himani Gupta, IIFT
Population vs. Sample
Population Sample
Measures used to describe the
population are called parameters
Measures computed from
sample data are called statistics
11. Dr. Himani Gupta, IIFT
Why Collect Data?
A marketing research analyst needs to assess the
effectiveness of a new television advertisement.
A pharmaceutical manufacturer needs to determine
whether a new drug is more effective than those currently
in use.
An operations manager wants to monitor a manufacturing
process to find out whether the quality of product being
manufactured is conforming to company standards.
An auditor wants to review the financial transactions of a
company in order to determine whether the company is in
compliance with generally accepted accounting
principles.
12. Dr. Himani Gupta, IIFT
Sources of Data
Primary Sources: The data collector is the
one using the data for analysis
Data from a survey, Questionnaire
Data collected from an experiment
Observed data
13. Dr. Himani Gupta, IIFT
Secondary Sources: The person performing data
analysis is not the data collector
Analyzing census data
Examining data from print journals or data
published on the internet.
14. Dr. Himani Gupta, IIFT
Types of Variables
Categorical (qualitative) variables have
values that can only be placed into
categories, such as “yes” and “no.”
Numerical (quantitative) variables have
values that represent quantities.
15. Dr. Himani Gupta, IIFT
Types of Variables
Data
Categorical Numerical
Discrete Continuous
Examples:
Marital Status
Political Party
Eye Color
(Defined categories)
Examples:
Number of Children
Defects per hour
(Counted items)
Examples:
Weight
Voltage
(Measured characteristics)
16. Dr. Himani Gupta, IIFT
Measurement Scales
Measurement : Assignment of numbers or
symbols to Characteristics of
objects
Example: Consumers’ Perception
Attitude
Preferences
It is like a mapping;
Characteristics
Numbers
1,2,3…..
17. Dr. Himani Gupta, IIFT
Scaling
Scaling is extension of ‘ Measurement ’
Scaling is creating a range or continuum on which
measured objectives are located.
Example: Measurement of attitude :
favorable or unfavorable
Scaling creates four levels:
Very favorable, favorable, Unfavorable, Very unfavorable.
Measurement assigns the number: 5,4,3,2,1
18. Dr. Himani Gupta, IIFT
Measurement Scales
Nominal
Ordinal
Interval
Ratio
19. Dr. Himani Gupta, IIFT
Measurement Scales: examples
Nominal:
Categories, Identification, roll nos.
Ordinal:
Rankings., Preferences, Most popular brand(s)
Interval :
Temperature, Grading in exams, User categories
Ratio:
Length, Marks in exams, Distance, Salaries
20. Dr. Himani Gupta, IIFT
Scale
Nominal Numbers
Assigned
to Runners
Ordinal Rank Order
of Winners
Interval Performance
Rating on a
0 to 10 Scale
Ratio Time to
Finish, in
Seconds
Primary Scales of Measurement
7 3
8
Third
place
Second
place
First
place
Finish
Finish
8.2 9.1 9.6
15.2 14.1 13.4
21. Dr. Himani Gupta, IIFT
Levels of Measurement
A nominal scale classifies data into distinct
categories in which no ranking is implied.
Categorical Variables Categories
Personal Computer
Ownership
Type of Stocks Owned
Internet Provider
Yes / No
Microsoft Network / AOL
Growth Value Other
22. Dr. Himani Gupta, IIFT
Levels of Measurement
An ordinal scale classifies data into distinct
categories in which ranking is implied
Categorical Variable Ordered Categories
Student class designation Freshman, Sophomore, Junior,
Senior
Product satisfaction Satisfied, Neutral, Unsatisfied
Faculty rank Professor, Associate Professor,
Assistant Professor, Instructor
Standard & Poor’s bond ratings AAA, AA, A, BBB, BB, B, CCC, CC,
C, DDD, DD, D
Student Grades A, B, C, D, F
23. Dr. Himani Gupta, IIFT
Levels of Measurement
An interval scale is an ordered scale in which the
difference between measurements is a meaningful
quantity but the measurements do not have a true
zero point.
A ratio scale is an ordered scale in which the
difference between the measurements is a
meaningful quantity and the measurements have a
true zero point.
25. Dr. Himani Gupta, IIFT
Data Level, Operations,
and Statistical Methods
Data Level
Nominal
Ordinal
Interval
Ratio
Meaningful Operations
Classifying and Counting
All of the above plus Ranking
All of the above plus Addition,
Subtraction, Multiplication, and
Division
All of the above
Statistical
Methods
Nonparametric
Nonparametric
Parametric
Parametric
26. Dr. Himani Gupta, IIFT
Scale Basic
Characteristics
Common
Examples
Marketing
Examples
Permissible Statistics
Descriptive Inferential
Nominal Numbers identify
& classify objects
Social
Security nos.,
numbering of
football
players
Brand nos.,
store types
Percentages,
mode
Chi-square,
binomial test
Ordinal Nos. indicate the
relative positions
of objects but not
the magnitude of
differences
between them
Quality
rankings,
rankings of
teams in a
tournament
Preference
rankings,
market
position,
social class
Percentile,
median
Rank-order
correlation,
Friedman
ANOVA
Interval Differences
between objects
can be compared,
zero point is
arbitrary
Temperature
(Fahrenheit,
Celsius)
Attitudes,
opinions,
index nos.
Range, mean,
standard
deviation
Product-
moment
correlation,
t tests,
regression
Ratio Zero point is
fixed, ratios of
scale values can
be compared
Length,
weight
Age, sales,
income,
costs
Geometric
mean,
harmonic
mean
Coefficient
of variation
Primary Scales of Measurement