SlideShare a Scribd company logo
1
INTRODUCTION | [Document subtitle]
INTRODUCTION
“There is only one boss: the customer. And he can fire everybody in the
company from the chairman on down, simply by spending his money
somewhere else.”
“Consumers are evolving entities. Their aspirations & expectations are
continuously changing. Today’s shoppers are more intelligent, discerning &
tuned to their individual preference. They are increasingly fashion and brand
conscious and select labels which define who they are or who they want to be.
The biggest challenge for all the brands is to create loyal consumer who love
them.”
India represents an economic opportunity on a massive scale, both as a global
base and as a domestic market. Indian consumer markets are changing fast, with
rapid growth in disposable incomes, the development of modern urban
lifestyles, and the emergence of the kind of trend conscious consumers that
India has not seen in the past
Apparel industry is in its growth stage. With the proliferation of western culture,
more brands are added to the Indian market. Larger budget is allocated to sales
promotion activities that lure the consumers. In such a scenario, it is very
essential to study how consumers make their choices in category where there
are several brands in the consideration set of a consumer. There is a trend for a
high number of consumers in the apparel industry to switch from one brand to
another due to sales promotion offers and personal comfort zone. Hence it
would of interest to a marketer to learn about the consumer preferences with
respect to sales promotion offer; what schemes do consumer prefer for what
kind of brands, which media do they prefer to know about the brand, product,
and related schemes, who prefers the branded apparel and fashion products,
the price range of the fashion products. These are the questions which
consumer considers while choosing a brand.
Brands build customer loyalty by delivering excellent value no matter the price
point-high, low, or medium. Value includes styling, durability, quality fabrics, and
consistent fit. To the consumer, a brand name represents familiarity,
consistency, and confidence in performance. Brand names when linked with
lifestyle, self-expression, and aspirations epitomize intangibles that are desirable
to the consumer.

More Related Content

What's hot

Cultural Differences in Advertising & Marketing
Cultural Differences in Advertising & MarketingCultural Differences in Advertising & Marketing
Cultural Differences in Advertising & Marketing
Navin Pamnani
 
The 5 Eras of Marketing
The 5 Eras of MarketingThe 5 Eras of Marketing
The 5 Eras of Marketing
Mskanter
 
Fashion communication and branding ppt
Fashion communication and branding pptFashion communication and branding ppt
Fashion communication and branding ppt
tinsayeasfaw
 
Consumerism.ppt
Consumerism.pptConsumerism.ppt
Consumerism.ppt
hitendra25th
 
Fashion comm week 1-2
Fashion comm   week 1-2Fashion comm   week 1-2
Fashion comm week 1-2
siya1987
 
Market segmentation
Market segmentationMarket segmentation
Market segmentation
Parag Chitroda
 
Chapter 7: Segmenting, Targeting & Positioning
Chapter 7: Segmenting, Targeting & PositioningChapter 7: Segmenting, Targeting & Positioning
Chapter 7: Segmenting, Targeting & Positioning
Cheenee Adorna
 
pertemuan3
pertemuan3pertemuan3
pertemuan3
Tito Prioandono
 
Marketing The Future
Marketing The FutureMarketing The Future
Marketing The Future
SocialDevCamp Chicago
 
Market segmentation
Market segmentationMarket segmentation
Market segmentation
mdfaisalimam
 
Marketing intro
Marketing introMarketing intro
Marketing intro
harshbab82
 
Fashion Marketing Week 4
Fashion Marketing Week 4Fashion Marketing Week 4
Fashion Marketing Week 4
janemonkey
 
Marketing The Future
Marketing The FutureMarketing The Future
Private label report
Private label reportPrivate label report
Private label report
Ankit Agarwal
 
Mass media Communication
Mass media CommunicationMass media Communication
Mass media Communication
Binkalba Gohil
 
Marketing Research: Luxury Handbags
Marketing Research: Luxury HandbagsMarketing Research: Luxury Handbags
Marketing Research: Luxury Handbags
fishi0722
 
STPD Strategies
STPD StrategiesSTPD Strategies
STPD Strategies
Kunal Mehta
 
Beauty & Personal Care in Nigeria - Trade Statistic Report
Beauty & Personal Care in Nigeria - Trade Statistic ReportBeauty & Personal Care in Nigeria - Trade Statistic Report
Beauty & Personal Care in Nigeria - Trade Statistic Report
Gianluca Loffredo
 
Brand Audit M&M's
Brand Audit M&M'sBrand Audit M&M's
Brand Audit M&M's
Veronika Adami
 

What's hot (19)

Cultural Differences in Advertising & Marketing
Cultural Differences in Advertising & MarketingCultural Differences in Advertising & Marketing
Cultural Differences in Advertising & Marketing
 
The 5 Eras of Marketing
The 5 Eras of MarketingThe 5 Eras of Marketing
The 5 Eras of Marketing
 
Fashion communication and branding ppt
Fashion communication and branding pptFashion communication and branding ppt
Fashion communication and branding ppt
 
Consumerism.ppt
Consumerism.pptConsumerism.ppt
Consumerism.ppt
 
Fashion comm week 1-2
Fashion comm   week 1-2Fashion comm   week 1-2
Fashion comm week 1-2
 
Market segmentation
Market segmentationMarket segmentation
Market segmentation
 
Chapter 7: Segmenting, Targeting & Positioning
Chapter 7: Segmenting, Targeting & PositioningChapter 7: Segmenting, Targeting & Positioning
Chapter 7: Segmenting, Targeting & Positioning
 
pertemuan3
pertemuan3pertemuan3
pertemuan3
 
Marketing The Future
Marketing The FutureMarketing The Future
Marketing The Future
 
Market segmentation
Market segmentationMarket segmentation
Market segmentation
 
Marketing intro
Marketing introMarketing intro
Marketing intro
 
Fashion Marketing Week 4
Fashion Marketing Week 4Fashion Marketing Week 4
Fashion Marketing Week 4
 
Marketing The Future
Marketing The FutureMarketing The Future
Marketing The Future
 
Private label report
Private label reportPrivate label report
Private label report
 
Mass media Communication
Mass media CommunicationMass media Communication
Mass media Communication
 
Marketing Research: Luxury Handbags
Marketing Research: Luxury HandbagsMarketing Research: Luxury Handbags
Marketing Research: Luxury Handbags
 
STPD Strategies
STPD StrategiesSTPD Strategies
STPD Strategies
 
Beauty & Personal Care in Nigeria - Trade Statistic Report
Beauty & Personal Care in Nigeria - Trade Statistic ReportBeauty & Personal Care in Nigeria - Trade Statistic Report
Beauty & Personal Care in Nigeria - Trade Statistic Report
 
Brand Audit M&M's
Brand Audit M&M'sBrand Audit M&M's
Brand Audit M&M's
 

Similar to one boss: the customer

A Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments Dindugul
A Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments DindugulA Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments Dindugul
A Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments Dindugul
ijtsrd
 
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male ShoppersA Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
inventionjournals
 
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male ShoppersA Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
inventionjournals
 
Consumer Behaviour Week 1 Lecture - NPTEL
Consumer Behaviour Week 1 Lecture - NPTELConsumer Behaviour Week 1 Lecture - NPTEL
Consumer Behaviour Week 1 Lecture - NPTEL
KudoShinichi57
 
Paper 10
Paper 10Paper 10
Paper 10
Rain Chatterjee
 
Paper 10
Paper 10Paper 10
Paper 10
Rain Chatterjee
 
Ps5
Ps5Ps5
Ps15
Ps15Ps15
Ps15
Can Erdem
 
basics of marketing
 basics of marketing basics of marketing
basics of marketing
Indira
 
A Study on Buying Behavior of Indian Consumers: A Dynamic View
A Study on Buying Behavior of Indian Consumers: A Dynamic ViewA Study on Buying Behavior of Indian Consumers: A Dynamic View
A Study on Buying Behavior of Indian Consumers: A Dynamic View
RHIMRJ Journal
 
market segmentation
market segmentationmarket segmentation
market segmentation
shabir shekh
 
Interim report akriti jain
Interim report akriti jainInterim report akriti jain
Interim report akriti jain
madhvih
 
Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020
tramnguyen016
 
576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx
576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx
576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx
amitratha77
 
consumer-behaviour-module-one.ppt two three
consumer-behaviour-module-one.ppt two threeconsumer-behaviour-module-one.ppt two three
consumer-behaviour-module-one.ppt two three
mahijogin
 
Consumer Buying behavior
Consumer Buying behaviorConsumer Buying behavior
Consumer Buying behavior
Irfan Jutt
 
IMPACT OF ADVERTISING.pptx
IMPACT OF ADVERTISING.pptxIMPACT OF ADVERTISING.pptx
IMPACT OF ADVERTISING.pptx
NeelamSingh938484
 
Kotler Marketing Summary.docx
Kotler Marketing Summary.docxKotler Marketing Summary.docx
Kotler Marketing Summary.docx
sindhwanimohit
 
Enu consumer behaviour 260812
Enu consumer behaviour 260812Enu consumer behaviour 260812
Enu consumer behaviour 260812
Stephen Ong
 
3 module Marketing Management university of Mysore
3 module Marketing Management university of Mysore 3 module Marketing Management university of Mysore
3 module Marketing Management university of Mysore
Dr UMA K
 

Similar to one boss: the customer (20)

A Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments Dindugul
A Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments DindugulA Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments Dindugul
A Study on Buying Behavior of Retailers at Sri Jayalakshmi Garments Dindugul
 
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male ShoppersA Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
 
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male ShoppersA Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppers
 
Consumer Behaviour Week 1 Lecture - NPTEL
Consumer Behaviour Week 1 Lecture - NPTELConsumer Behaviour Week 1 Lecture - NPTEL
Consumer Behaviour Week 1 Lecture - NPTEL
 
Paper 10
Paper 10Paper 10
Paper 10
 
Paper 10
Paper 10Paper 10
Paper 10
 
Ps5
Ps5Ps5
Ps5
 
Ps15
Ps15Ps15
Ps15
 
basics of marketing
 basics of marketing basics of marketing
basics of marketing
 
A Study on Buying Behavior of Indian Consumers: A Dynamic View
A Study on Buying Behavior of Indian Consumers: A Dynamic ViewA Study on Buying Behavior of Indian Consumers: A Dynamic View
A Study on Buying Behavior of Indian Consumers: A Dynamic View
 
market segmentation
market segmentationmarket segmentation
market segmentation
 
Interim report akriti jain
Interim report akriti jainInterim report akriti jain
Interim report akriti jain
 
Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020
 
576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx
576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx
576068487-A-STUDY-ON-CONSUMER-BUYING-BEHAVIOUR-TOWARDS-FMCG-PRODUCTS.docx
 
consumer-behaviour-module-one.ppt two three
consumer-behaviour-module-one.ppt two threeconsumer-behaviour-module-one.ppt two three
consumer-behaviour-module-one.ppt two three
 
Consumer Buying behavior
Consumer Buying behaviorConsumer Buying behavior
Consumer Buying behavior
 
IMPACT OF ADVERTISING.pptx
IMPACT OF ADVERTISING.pptxIMPACT OF ADVERTISING.pptx
IMPACT OF ADVERTISING.pptx
 
Kotler Marketing Summary.docx
Kotler Marketing Summary.docxKotler Marketing Summary.docx
Kotler Marketing Summary.docx
 
Enu consumer behaviour 260812
Enu consumer behaviour 260812Enu consumer behaviour 260812
Enu consumer behaviour 260812
 
3 module Marketing Management university of Mysore
3 module Marketing Management university of Mysore 3 module Marketing Management university of Mysore
3 module Marketing Management university of Mysore
 

More from Sangeet Kumar

INV2 BOF BUSINESS PROPOSAL & PLAN- DETAILS
INV2 BOF BUSINESS PROPOSAL & PLAN- DETAILSINV2 BOF BUSINESS PROPOSAL & PLAN- DETAILS
INV2 BOF BUSINESS PROPOSAL & PLAN- DETAILS
Sangeet Kumar
 
The Business Of Fashion
The Business Of FashionThe Business Of Fashion
The Business Of Fashion
Sangeet Kumar
 
PRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEAR
PRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEARPRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEAR
PRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEAR
Sangeet Kumar
 
PRODUCT PORTFOLIO: 2 INNER WEAR & SLEEPWEAR
PRODUCT PORTFOLIO:  2 INNER WEAR & SLEEPWEARPRODUCT PORTFOLIO:  2 INNER WEAR & SLEEPWEAR
PRODUCT PORTFOLIO: 2 INNER WEAR & SLEEPWEAR
Sangeet Kumar
 
PRODUCT & PRICING STRATEGY
PRODUCT & PRICING STRATEGY PRODUCT & PRICING STRATEGY
PRODUCT & PRICING STRATEGY
Sangeet Kumar
 
HUMAN RESOURCE PRODUCT LINE MANAGEMENT TEAM
HUMAN RESOURCE   PRODUCT LINE MANAGEMENT TEAMHUMAN RESOURCE   PRODUCT LINE MANAGEMENT TEAM
HUMAN RESOURCE PRODUCT LINE MANAGEMENT TEAM
Sangeet Kumar
 
PRODUCT LIFECYCLE MANAGEMENT FOR APPAREL
PRODUCT LIFECYCLE MANAGEMENT FOR APPARELPRODUCT LIFECYCLE MANAGEMENT FOR APPAREL
PRODUCT LIFECYCLE MANAGEMENT FOR APPAREL
Sangeet Kumar
 
MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...
MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...
MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...
Sangeet Kumar
 
MENSWEAR INNERWEAR scope
MENSWEAR INNERWEAR scope MENSWEAR INNERWEAR scope
MENSWEAR INNERWEAR scope
Sangeet Kumar
 
APPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTH
APPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTHAPPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTH
APPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTH
Sangeet Kumar
 
1b business planning process map
1b business planning process map1b business planning process map
1b business planning process map
Sangeet Kumar
 
Value fashion: Offering fashion at keen prices
Value fashion: Offering fashion at keen prices Value fashion: Offering fashion at keen prices
Value fashion: Offering fashion at keen prices
Sangeet Kumar
 
1 a
1 a1 a

More from Sangeet Kumar (13)

INV2 BOF BUSINESS PROPOSAL & PLAN- DETAILS
INV2 BOF BUSINESS PROPOSAL & PLAN- DETAILSINV2 BOF BUSINESS PROPOSAL & PLAN- DETAILS
INV2 BOF BUSINESS PROPOSAL & PLAN- DETAILS
 
The Business Of Fashion
The Business Of FashionThe Business Of Fashion
The Business Of Fashion
 
PRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEAR
PRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEARPRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEAR
PRODUCT PORTFOLIO: 3 MEN TRACK WEAR / SPORTSWEAR / ACTIVE WEAR
 
PRODUCT PORTFOLIO: 2 INNER WEAR & SLEEPWEAR
PRODUCT PORTFOLIO:  2 INNER WEAR & SLEEPWEARPRODUCT PORTFOLIO:  2 INNER WEAR & SLEEPWEAR
PRODUCT PORTFOLIO: 2 INNER WEAR & SLEEPWEAR
 
PRODUCT & PRICING STRATEGY
PRODUCT & PRICING STRATEGY PRODUCT & PRICING STRATEGY
PRODUCT & PRICING STRATEGY
 
HUMAN RESOURCE PRODUCT LINE MANAGEMENT TEAM
HUMAN RESOURCE   PRODUCT LINE MANAGEMENT TEAMHUMAN RESOURCE   PRODUCT LINE MANAGEMENT TEAM
HUMAN RESOURCE PRODUCT LINE MANAGEMENT TEAM
 
PRODUCT LIFECYCLE MANAGEMENT FOR APPAREL
PRODUCT LIFECYCLE MANAGEMENT FOR APPARELPRODUCT LIFECYCLE MANAGEMENT FOR APPAREL
PRODUCT LIFECYCLE MANAGEMENT FOR APPAREL
 
MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...
MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...
MENSWEAR CASUALWEAR , ACTIVE WEAR, YOGA WEAR, PYJAMAS, 3/4TH SHORTS HAVE A 5 ...
 
MENSWEAR INNERWEAR scope
MENSWEAR INNERWEAR scope MENSWEAR INNERWEAR scope
MENSWEAR INNERWEAR scope
 
APPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTH
APPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTHAPPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTH
APPAREL CONSUMPTION TO GROW ALONG WITH PRIVATE CONSUMPTION GROWTH
 
1b business planning process map
1b business planning process map1b business planning process map
1b business planning process map
 
Value fashion: Offering fashion at keen prices
Value fashion: Offering fashion at keen prices Value fashion: Offering fashion at keen prices
Value fashion: Offering fashion at keen prices
 
1 a
1 a1 a
1 a
 

Recently uploaded

The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.
Solvd, Inc.
 
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdfSocial Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Jasper Colin
 
A Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your LandA Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your Land
The Green Corner
 
Supermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdfSupermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdf
KarliNelson4
 
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
w6zyq7uj
 
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
w6zyq7uj
 
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
aezncfe
 
Supermarket Floral Ad Roundup- Week 23 2024.pdf
Supermarket Floral Ad Roundup- Week 23  2024.pdfSupermarket Floral Ad Roundup- Week 23  2024.pdf
Supermarket Floral Ad Roundup- Week 23 2024.pdf
KarliNelson4
 
Introducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti WebinarIntroducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti Webinar
Tinuiti
 

Recently uploaded (9)

The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.The Future of E-commerce: first-hands insights.
The Future of E-commerce: first-hands insights.
 
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdfSocial Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
Social Media is Eating Retail- The $Trillion Trend You Can't Ignore.pdf
 
A Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your LandA Guide to Planting and Caring for Your Land
A Guide to Planting and Caring for Your Land
 
Supermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdfSupermarket Floral Ad Roundup- Week 22 2024.pdf
Supermarket Floral Ad Roundup- Week 22 2024.pdf
 
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
原版复制澳洲莫纳什大学毕业证硕士学历原版一模一样
 
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
怎么购买澳洲南十字星大学毕业证文凭毕业证原版一模一样
 
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
快速办理(BC毕业证书)波士顿学院毕业证PDF成绩单一模一样
 
Supermarket Floral Ad Roundup- Week 23 2024.pdf
Supermarket Floral Ad Roundup- Week 23  2024.pdfSupermarket Floral Ad Roundup- Week 23  2024.pdf
Supermarket Floral Ad Roundup- Week 23 2024.pdf
 
Introducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti WebinarIntroducing Bliss Point by Tinuiti Webinar
Introducing Bliss Point by Tinuiti Webinar
 

one boss: the customer

  • 1. 1 INTRODUCTION | [Document subtitle] INTRODUCTION “There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” “Consumers are evolving entities. Their aspirations & expectations are continuously changing. Today’s shoppers are more intelligent, discerning & tuned to their individual preference. They are increasingly fashion and brand conscious and select labels which define who they are or who they want to be. The biggest challenge for all the brands is to create loyal consumer who love them.” India represents an economic opportunity on a massive scale, both as a global base and as a domestic market. Indian consumer markets are changing fast, with rapid growth in disposable incomes, the development of modern urban lifestyles, and the emergence of the kind of trend conscious consumers that India has not seen in the past Apparel industry is in its growth stage. With the proliferation of western culture, more brands are added to the Indian market. Larger budget is allocated to sales promotion activities that lure the consumers. In such a scenario, it is very essential to study how consumers make their choices in category where there are several brands in the consideration set of a consumer. There is a trend for a high number of consumers in the apparel industry to switch from one brand to another due to sales promotion offers and personal comfort zone. Hence it would of interest to a marketer to learn about the consumer preferences with respect to sales promotion offer; what schemes do consumer prefer for what kind of brands, which media do they prefer to know about the brand, product, and related schemes, who prefers the branded apparel and fashion products, the price range of the fashion products. These are the questions which consumer considers while choosing a brand. Brands build customer loyalty by delivering excellent value no matter the price point-high, low, or medium. Value includes styling, durability, quality fabrics, and consistent fit. To the consumer, a brand name represents familiarity, consistency, and confidence in performance. Brand names when linked with lifestyle, self-expression, and aspirations epitomize intangibles that are desirable to the consumer.