The document discusses the need for administration tools for unified communications (UC) systems due to increasing business demands and capabilities. It provides examples of UC administration management such as enterprise device visibility and automated common tasks. Benefits include cost and time reduction, improved customer service, security, and maximizing system capabilities.

1. Administration Tools for UC Unimax Systems Corporation Phil Moen, President and CEO

2. UC Technology Trends > Dramatically expanding capabilities > Merging technologies > Increasing business enabled processes > Mounting end-user expectations All causing an exponential demand on system management

3. UC Admin Mgmt Network

4. Examples of UC Admin Mgmt > Enterprise wide device data visibility > Heterogeneous views > Business specific searches > Leads to one, massive enterprise wide change > Automate tedious but common tasks > Integrate directory information > Enable help desk to manage voice tasks > Provide user self-service

5. Examples of UC Admin Mgmt (cont.) > Audit capabilities > Workload balancing > Asset utilization > Automate immediate off-boarding > Automate dynamic voice mail list management

6. Benefits of UC Admin Mgmt > Cost and time reduction > Free up time to add capabilities and applications without adding staff > Keep telecom staff doing sophisticated work > Improve internal customer service > Decrease work ticket resolution time > Reduce errors

7. Benefits of UC Admin Mgmt (cont.) > Improve security and accountability > Lockdown PBX and voice mail system features > Limit individual administrator access > Provide auditing capabilities > Enable immediate or automated off-boarding > Maximize the use of system capabilities