The document discusses the prospects of mobile banking in India. It provides an overview of mobile banking, how it differs from internet banking, and its current state and potential in India. Some key points:
- Mobile banking allows customers to conduct banking transactions through their mobile phones instead of needing a computer or internet access.
- It has grown significantly in India in recent years, though awareness and adoption rates still vary widely across regions.
- Major private and foreign banks have begun promoting mobile banking services, seeing opportunities due to India's large mobile phone user base.
- While regulations and concerns around security, interoperability and fraud present barriers, mobile banking has potential to expand access to banking for many underserved populations
The document discusses electronic commerce or e-commerce. It provides 3 key points:
1. E-commerce involves the buying and selling of products and services over electronic systems like the internet and has grown significantly with widespread internet usage.
2. Early e-commerce developments included EDI, EFT, credit cards, and airline reservation systems in the 1970s-1980s, with the internet fueling further growth from the 1990s onward.
3. Current e-commerce encompasses various models (B2C, B2B, C2C, etc.), applications, government regulations, and global trends, and has significantly impacted markets and retailers.
I HAVE DONE A PROJECT ON ONLINE BANKING IN INDIA WITH RBI GUIDLINES AND IMPLEMENTATION OF ONLINE BANKING IN INDIA WITH BOTH PRIMARY AND SECONDARY DATA ANALYSIS.
This document is a project submitted by Naorem Boris Singh for their B.Com degree at Shri Ram College of Commerce in Delhi, India. The project examines the popularity of internet banking in India. It includes an index, executive summary, research methodology, and chapters on the history of banking in India, internet banking features and role, the scenario of internet banking in India, the pros and cons of internet banking, a case study on State Bank of India, and conclusions. The project was conducted under the supervision of Sudhanshu and does not have any commercial implications.
This document outlines the contents and structure of a research project on online banking. It includes sections on introduction and background, conceptual overview, data analysis and findings, conclusions and recommendations, and bibliography. The introduction discusses the objectives, scope and methodologies of the study. It also provides context on the growth of online banking and how it has made transactions more convenient. The background section elaborates on the definition of online banking and how it has revolutionized banking practices. It highlights the benefits of online banking for customers, banks and businesses. The types of online banking services discussed include account management, payments, e-statements, bill pay, loans and new accounts. A literature review on previous studies of online banking adoption is also presented.
Pdfcoffee.com e banking-project-pdf-freenitin sharma
This document is a project report on e-banking in India submitted by Surbhi Anjeev Singhal to the University of Mumbai. It contains an introduction to e-banking that defines it as the automated delivery of banking products and services directly to customers through electronic channels. It discusses the evolution and need for e-banking in India as well as its importance, features, and global presence. The report also covers the risks, security measures, benefits, challenges and SWOT analysis of e-banking. It examines various e-banking products and the Indian and future scenarios of e-banking in the country. Finally, it includes a case study on e-banking at Bank of Baroda
This document analyzes the opportunities and risks of e-banking in rural areas of India. It introduces e-banking and its importance. The objectives are to overview e-banking services and identify opportunities and challenges. The study uses secondary data sources. E-banking provides lower costs and more convenience but faces challenges in rural areas like lack of infrastructure, awareness, and education. Providing training could help address challenges and further develop e-banking services in rural India.
The document is a project report submitted by Raghu Roy for a B.Com Honours degree. It studies online banking in India and includes chapters on the conceptual framework, presentation and analysis of data/findings, and conclusions/recommendations. The report acknowledges those who helped and supported the project, and includes annexures with questions, declarations, and certificates.
This document discusses the introduction and growth of internet banking. It begins with an overview of information technology and how technological developments led to the evolution of internet banking. It describes how information technology transformed the banking sector by allowing banks to offer new digital services and connect with customers remotely through online and mobile banking. The document then discusses some of the key benefits that technology provided banks, such as increased productivity, cost efficiencies, and the ability to develop customized products and services for different customer segments. Finally, it explains how information technology freed banks from physical branch constraints and created new opportunities to build closer relationships with customers.
The document discusses electronic commerce or e-commerce. It provides 3 key points:
1. E-commerce involves the buying and selling of products and services over electronic systems like the internet and has grown significantly with widespread internet usage.
2. Early e-commerce developments included EDI, EFT, credit cards, and airline reservation systems in the 1970s-1980s, with the internet fueling further growth from the 1990s onward.
3. Current e-commerce encompasses various models (B2C, B2B, C2C, etc.), applications, government regulations, and global trends, and has significantly impacted markets and retailers.
I HAVE DONE A PROJECT ON ONLINE BANKING IN INDIA WITH RBI GUIDLINES AND IMPLEMENTATION OF ONLINE BANKING IN INDIA WITH BOTH PRIMARY AND SECONDARY DATA ANALYSIS.
This document is a project submitted by Naorem Boris Singh for their B.Com degree at Shri Ram College of Commerce in Delhi, India. The project examines the popularity of internet banking in India. It includes an index, executive summary, research methodology, and chapters on the history of banking in India, internet banking features and role, the scenario of internet banking in India, the pros and cons of internet banking, a case study on State Bank of India, and conclusions. The project was conducted under the supervision of Sudhanshu and does not have any commercial implications.
This document outlines the contents and structure of a research project on online banking. It includes sections on introduction and background, conceptual overview, data analysis and findings, conclusions and recommendations, and bibliography. The introduction discusses the objectives, scope and methodologies of the study. It also provides context on the growth of online banking and how it has made transactions more convenient. The background section elaborates on the definition of online banking and how it has revolutionized banking practices. It highlights the benefits of online banking for customers, banks and businesses. The types of online banking services discussed include account management, payments, e-statements, bill pay, loans and new accounts. A literature review on previous studies of online banking adoption is also presented.
Pdfcoffee.com e banking-project-pdf-freenitin sharma
This document is a project report on e-banking in India submitted by Surbhi Anjeev Singhal to the University of Mumbai. It contains an introduction to e-banking that defines it as the automated delivery of banking products and services directly to customers through electronic channels. It discusses the evolution and need for e-banking in India as well as its importance, features, and global presence. The report also covers the risks, security measures, benefits, challenges and SWOT analysis of e-banking. It examines various e-banking products and the Indian and future scenarios of e-banking in the country. Finally, it includes a case study on e-banking at Bank of Baroda
This document analyzes the opportunities and risks of e-banking in rural areas of India. It introduces e-banking and its importance. The objectives are to overview e-banking services and identify opportunities and challenges. The study uses secondary data sources. E-banking provides lower costs and more convenience but faces challenges in rural areas like lack of infrastructure, awareness, and education. Providing training could help address challenges and further develop e-banking services in rural India.
The document is a project report submitted by Raghu Roy for a B.Com Honours degree. It studies online banking in India and includes chapters on the conceptual framework, presentation and analysis of data/findings, and conclusions/recommendations. The report acknowledges those who helped and supported the project, and includes annexures with questions, declarations, and certificates.
This document discusses the introduction and growth of internet banking. It begins with an overview of information technology and how technological developments led to the evolution of internet banking. It describes how information technology transformed the banking sector by allowing banks to offer new digital services and connect with customers remotely through online and mobile banking. The document then discusses some of the key benefits that technology provided banks, such as increased productivity, cost efficiencies, and the ability to develop customized products and services for different customer segments. Finally, it explains how information technology freed banks from physical branch constraints and created new opportunities to build closer relationships with customers.
The document is a student project report on e-banking in India. It includes an introduction that defines e-banking and discusses its background and development. It also outlines the objectives, methodology and limitations of the study. The conceptual framework section discusses how online banking works and its benefits to customers. The data analysis section examines how the internet and world wide web have enabled online banking services.
Financial services industry is developing due to the introduction of internet, rapid technological evolutions, deregulation, globalization as well as the impact of changing competitive and regulatory forces. So Financial system plays an important role in the economic development of the country. Because of the advent of information technology there is a change in the banking sector which has paved way for the introduction of retail electronic payment system and has progressed in the recent years in various countries and India has left no way behind. The objective of the paper is to examine and analyze the progress made by the internet banking in India. Bhawna Bhelly | Dr Sunil "Growth of E-Banking in India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-5 , August 2019, URL: https://www.ijtsrd.com/papers/ijtsrd25082.pdfPaper URL: https://www.ijtsrd.com/management/accounting-and-finance/25082/growth-of-e-banking-in-india/bhawna-bhelly
The document discusses internet banking of State Bank of India. It provides background on the author's motivation for the project topic. The objectives are to understand internet banking concepts, aspects of SBI's net banking, perform a SWOC analysis, and provide recommendations. Data will be collected from SBI officials and websites. The project contains 7 chapters covering the company profile, internet banking history, how SBI's works, analysis, and conclusions.
This document is a project report submitted by Shruti Mathur for her Bachelor of Management Studies degree. The report covers various topics related to internet banking in India including a history of banking in India, features and role of internet banking, products and services offered by Indian banks, risks involved, pros and cons of internet banking, challenges for banks and regulators, impact of e-transactions, uses of computers in banks, credit card frauds, banks' control of online banking, a case study on State Bank of India, and the future of banking. The report contains references, a bibliography, and questionnaires used for primary data collection.
I completed a Seminar project.
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
Internet banking allows customers to conduct banking transactions over the Internet. ICICI Bank was the first bank in India to offer Internet banking through their "Infinity" service. Infinity allows customers to check balances, view statements, transfer funds between accounts, pay bills online, and more. It provides convenience as customers can bank anytime from anywhere through a secure login using their user ID and password. As more people adopt online banking, banks expect the percentage of customers using Internet banking to increase significantly in the coming years. ICICI Bank's architecture for Internet banking involves clients connecting to access points secured by PIN codes and passwords, with servers processing transactions over switched networks and gateways.
This document presents a study on consumer awareness and perception of e-banking services provided by Bank of Maharashtra. The study utilized both primary and secondary research methods including a questionnaire survey of 35 customers. Key findings were that customers found e-banking services to be more convenient and secure than branch banking. However, some customers still felt unsure about security of e-banking transactions. The document concludes by providing suggestions to improve customer awareness and trust in e-banking services.
Digitalisation in banking and its impact on industries (1)Supriya Sharma
This document is a summer training project report submitted to HDFC Bank. It discusses digitalization in banking and its impact on industries. The report contains chapters on digital banking, HDFC Bank's profile and operations, their digital banking services, the impact of digital banking, research methodology, data analysis, findings, and conclusions. HDFC Bank aims to become a world-class digital bank in India by offering various online and mobile banking services to customers and transforming transactions to digital platforms.
The document is a project report submitted by Arpan Mukherjee to the University of Mumbai for a Bachelor of Management Studies degree. The report examines awareness and usage of e-banking in India. It provides background on the development of e-banking in India, including how private banks have embraced new technologies more readily than public sector banks. The report also analyzes the opportunities and challenges of e-banking adoption in India, such as security concerns, low internet penetration rates, and the need for regulatory clarity.
This document provides an introduction and overview of project work and research methodology. It discusses that project work is related to research and involves investigating problems in a scientific manner. It also defines research methodology as the series of steps followed to attain the objectives of social research.
The document then discusses various primary and secondary sources of data collection for project work, including observation, interviews, questionnaires, published works, and internet sources. It provides examples of how these different methods can be used to collect data.
Finally, the document emphasizes the importance of guidance from an authorized person when collecting information for a project, and outlines the steps taken by the author to visit a bank and collect data for their project.
customer satisfaction of internet banking of union bank of indiaShrey Saxena
This document is a primary project report submitted by Shrey Saxena to their professor, Mr. Manoj Saxena, as a requirement for their post-graduation diploma in management from the International Institute for Special Education in Lucknow. The report studies customer satisfaction with internet banking services from Union Bank of India. It includes an acknowledgements section, declaration, table of contents, and sections on the research design, data collection, data analysis, findings, conclusions, and recommendations. It also includes a questionnaire used in the study. The report provides an in-depth analysis of customer perceptions and satisfaction with Union Bank of India's e-banking services.
31911477 internet-banking-project-documentationSwaroop Mane
This document provides an acknowledgement and thanks various individuals who contributed to the completion of a project on an online banking system. It expresses gratitude to the college for providing the opportunity to conduct the project and thanks the project guide for their flexibility, guidance and support. An IT officer from SBI is also thanked for sharing their expertise. Finally, friends and family are thanked for their encouragement and help in completing the project.
This document is a project report on e-banking submitted for a master's degree program. It includes an introduction on e-banking, definitions, objectives and scope. It discusses the evolution, need, history and importance of e-banking. It also covers risks, security measures, benefits, challenges and SWOT analysis of e-banking. Furthermore, it examines various e-banking products and services like online banking, mobile banking, telebanking, ATMs, debit cards and credit cards. Lastly, it discusses the Indian scenario of e-banking and how it can ease customers' lives.
This document discusses research on internet banking in India. The main objectives are to study internet banking facilities, customer penetration and usage, benefits provided to individuals, and future prospects. The research methodology uses descriptive research techniques like questionnaires and interviews to understand customer satisfaction levels. There are some limitations to the research like more faith in traditional banking, busy schedules, risk perceptions, fraud concerns, and lack of internet banking knowledge.
Evaluation of Factors Influencing Internet Banking Acceptance by Internet Use...Eswar Publications
Purpose – The purpose of the study was to identify the factors underlying the decision to adopt online banking in Iran. Design/methodology/approach – The samples used in this empirical study includes 560 persons who were among Iranian Internet users and completed the interactive questionnaires. The statistical analysis which has been used in regard to the dichotomous decision of whether to adopt Internet Banking services was Logistic Regression.
Findings – The results show that one of the dominant relationships that have been observed in our study is the
link between the decision to use Internet Banking and the experience of using Internet. Certain demographic variables like gender also proved to be robust predictors of the adoption status. This inquiry documents that perceived level of security of Internet transactions in Iran Internet users don’t have impact on acceptance of Internet Banking. These findings can provide a valuable tool for the expansion of Internet Banking and remove impediments of Internet Banking acceptance.
Practical implications – The results presented in this paper can be of assistance to financial institutions that either operates in Iran or Islamic countries. Useful insights are also provided with regard to security and strategies fostering the acceptance of Internet Banking.
Originality/value – The analysis is based on a random sample of Internet users at Iran that rarely discussed in previous literature.
This document is a project report submitted by Neha Shaw to the University of Calcutta for a B.Com Honours degree in Finance. The report examines online banking with a case study on Axis Bank. The introduction provides background on the growth of online banking and its benefits over traditional banking. The objectives are to better understand customer satisfaction dimensions in e-banking and Axis Bank's online banking services. The methodology involves collecting primary data through surveys as well as secondary data from sources like the internet, journals and articles.
A COMPARATIVE STUDY OF PUBLIC & PRIVATE LIFE INSURANCE COMPANIES IN INDIAchelliah paramasivan
This document summarizes a research paper that studied the perception and acceptability of electronic banking among customers of selected banks in Kancheepuram District, India. The paper provides background on electronic banking and how it benefits banks, customers, merchants and traders. It discusses the perception process and highlights key factors that influence individuals' perceptions such as their values, beliefs and experiences. The literature review covers past studies on electronic banking services and customer satisfaction levels. The overall purpose is to examine customer perceptions of electronic banking services offered by public and private sector banks in the region.
customer perception towards internet banking final reportjay prakash tyagi
The document discusses customer perception towards internet banking. It first defines internet banking as conducting banking transactions electronically from any location via the internet. It then discusses how banks offer internet banking and the benefits it provides customers in terms of convenience and reduced time and costs. The objectives of the study are then outlined as understanding the factors influencing customer perception, designing a measure to evaluate perception, and suggesting implications for banks.
Problems encountered in e-banking in selected bank Lily Monilla
This document discusses problems encountered with e-banking in selected banks in Quezon City, Philippines. It provides background on the introduction and growth of e-banking in the Philippines. Security issues are one of the main problems discussed, including security flaws that have allowed access to other customers' accounts. Regulatory approaches by the Bangko Sentral ng Pilipinas and security controls implemented by banks are also mentioned. The document aims to determine problems encountered with e-banking and provide recommendations.
13 growth of e banking challenges and opportunities in indiachelliah paramasivan
This document summarizes a journal article about the growth of e-banking in India, including the challenges and opportunities. It begins with an introduction to e-banking and the benefits it provides over traditional banking. It then discusses some of the key challenges to e-banking adoption in India, such as low broadband penetration, banks' ambivalent commitment, and customers' preferences for traditional branches. The document also outlines opportunities for e-banking growth in India, including initiatives to improve financial literacy. It concludes that while e-banking faces challenges in India, it has potential for growth, especially as internet penetration increases.
This document discusses adjective clauses and their reduction to adjective phrases. It provides examples of adjective clauses with different pronoun types (who, which, that, whose, where, when) and shows how to join sentences using an adjective clause. It explains when relative pronouns can be omitted and how to reduce adjective clauses to phrases by removing the relative pronoun and verb. Key conclusions are that only subject pronoun clauses can reduce to phrases and how to handle be verbs and punctuation in reductions.
Alexandre, Dayverson and Juliana Bragança's ArticlesFrank Couto
Here are the completed sentences with articles:
1. The commercial is about a brand of beer.
2. In the scene, there is a girl and a man, who is drinking the beer.
3. They are in the bar. The bar is empty.
4. At the end of the commercial, the man calls the waiter because the beer was over.
The document is a student project report on e-banking in India. It includes an introduction that defines e-banking and discusses its background and development. It also outlines the objectives, methodology and limitations of the study. The conceptual framework section discusses how online banking works and its benefits to customers. The data analysis section examines how the internet and world wide web have enabled online banking services.
Financial services industry is developing due to the introduction of internet, rapid technological evolutions, deregulation, globalization as well as the impact of changing competitive and regulatory forces. So Financial system plays an important role in the economic development of the country. Because of the advent of information technology there is a change in the banking sector which has paved way for the introduction of retail electronic payment system and has progressed in the recent years in various countries and India has left no way behind. The objective of the paper is to examine and analyze the progress made by the internet banking in India. Bhawna Bhelly | Dr Sunil "Growth of E-Banking in India" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-5 , August 2019, URL: https://www.ijtsrd.com/papers/ijtsrd25082.pdfPaper URL: https://www.ijtsrd.com/management/accounting-and-finance/25082/growth-of-e-banking-in-india/bhawna-bhelly
The document discusses internet banking of State Bank of India. It provides background on the author's motivation for the project topic. The objectives are to understand internet banking concepts, aspects of SBI's net banking, perform a SWOC analysis, and provide recommendations. Data will be collected from SBI officials and websites. The project contains 7 chapters covering the company profile, internet banking history, how SBI's works, analysis, and conclusions.
This document is a project report submitted by Shruti Mathur for her Bachelor of Management Studies degree. The report covers various topics related to internet banking in India including a history of banking in India, features and role of internet banking, products and services offered by Indian banks, risks involved, pros and cons of internet banking, challenges for banks and regulators, impact of e-transactions, uses of computers in banks, credit card frauds, banks' control of online banking, a case study on State Bank of India, and the future of banking. The report contains references, a bibliography, and questionnaires used for primary data collection.
I completed a Seminar project.
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
Internet banking allows customers to conduct banking transactions over the Internet. ICICI Bank was the first bank in India to offer Internet banking through their "Infinity" service. Infinity allows customers to check balances, view statements, transfer funds between accounts, pay bills online, and more. It provides convenience as customers can bank anytime from anywhere through a secure login using their user ID and password. As more people adopt online banking, banks expect the percentage of customers using Internet banking to increase significantly in the coming years. ICICI Bank's architecture for Internet banking involves clients connecting to access points secured by PIN codes and passwords, with servers processing transactions over switched networks and gateways.
This document presents a study on consumer awareness and perception of e-banking services provided by Bank of Maharashtra. The study utilized both primary and secondary research methods including a questionnaire survey of 35 customers. Key findings were that customers found e-banking services to be more convenient and secure than branch banking. However, some customers still felt unsure about security of e-banking transactions. The document concludes by providing suggestions to improve customer awareness and trust in e-banking services.
Digitalisation in banking and its impact on industries (1)Supriya Sharma
This document is a summer training project report submitted to HDFC Bank. It discusses digitalization in banking and its impact on industries. The report contains chapters on digital banking, HDFC Bank's profile and operations, their digital banking services, the impact of digital banking, research methodology, data analysis, findings, and conclusions. HDFC Bank aims to become a world-class digital bank in India by offering various online and mobile banking services to customers and transforming transactions to digital platforms.
The document is a project report submitted by Arpan Mukherjee to the University of Mumbai for a Bachelor of Management Studies degree. The report examines awareness and usage of e-banking in India. It provides background on the development of e-banking in India, including how private banks have embraced new technologies more readily than public sector banks. The report also analyzes the opportunities and challenges of e-banking adoption in India, such as security concerns, low internet penetration rates, and the need for regulatory clarity.
This document provides an introduction and overview of project work and research methodology. It discusses that project work is related to research and involves investigating problems in a scientific manner. It also defines research methodology as the series of steps followed to attain the objectives of social research.
The document then discusses various primary and secondary sources of data collection for project work, including observation, interviews, questionnaires, published works, and internet sources. It provides examples of how these different methods can be used to collect data.
Finally, the document emphasizes the importance of guidance from an authorized person when collecting information for a project, and outlines the steps taken by the author to visit a bank and collect data for their project.
customer satisfaction of internet banking of union bank of indiaShrey Saxena
This document is a primary project report submitted by Shrey Saxena to their professor, Mr. Manoj Saxena, as a requirement for their post-graduation diploma in management from the International Institute for Special Education in Lucknow. The report studies customer satisfaction with internet banking services from Union Bank of India. It includes an acknowledgements section, declaration, table of contents, and sections on the research design, data collection, data analysis, findings, conclusions, and recommendations. It also includes a questionnaire used in the study. The report provides an in-depth analysis of customer perceptions and satisfaction with Union Bank of India's e-banking services.
31911477 internet-banking-project-documentationSwaroop Mane
This document provides an acknowledgement and thanks various individuals who contributed to the completion of a project on an online banking system. It expresses gratitude to the college for providing the opportunity to conduct the project and thanks the project guide for their flexibility, guidance and support. An IT officer from SBI is also thanked for sharing their expertise. Finally, friends and family are thanked for their encouragement and help in completing the project.
This document is a project report on e-banking submitted for a master's degree program. It includes an introduction on e-banking, definitions, objectives and scope. It discusses the evolution, need, history and importance of e-banking. It also covers risks, security measures, benefits, challenges and SWOT analysis of e-banking. Furthermore, it examines various e-banking products and services like online banking, mobile banking, telebanking, ATMs, debit cards and credit cards. Lastly, it discusses the Indian scenario of e-banking and how it can ease customers' lives.
This document discusses research on internet banking in India. The main objectives are to study internet banking facilities, customer penetration and usage, benefits provided to individuals, and future prospects. The research methodology uses descriptive research techniques like questionnaires and interviews to understand customer satisfaction levels. There are some limitations to the research like more faith in traditional banking, busy schedules, risk perceptions, fraud concerns, and lack of internet banking knowledge.
Evaluation of Factors Influencing Internet Banking Acceptance by Internet Use...Eswar Publications
Purpose – The purpose of the study was to identify the factors underlying the decision to adopt online banking in Iran. Design/methodology/approach – The samples used in this empirical study includes 560 persons who were among Iranian Internet users and completed the interactive questionnaires. The statistical analysis which has been used in regard to the dichotomous decision of whether to adopt Internet Banking services was Logistic Regression.
Findings – The results show that one of the dominant relationships that have been observed in our study is the
link between the decision to use Internet Banking and the experience of using Internet. Certain demographic variables like gender also proved to be robust predictors of the adoption status. This inquiry documents that perceived level of security of Internet transactions in Iran Internet users don’t have impact on acceptance of Internet Banking. These findings can provide a valuable tool for the expansion of Internet Banking and remove impediments of Internet Banking acceptance.
Practical implications – The results presented in this paper can be of assistance to financial institutions that either operates in Iran or Islamic countries. Useful insights are also provided with regard to security and strategies fostering the acceptance of Internet Banking.
Originality/value – The analysis is based on a random sample of Internet users at Iran that rarely discussed in previous literature.
This document is a project report submitted by Neha Shaw to the University of Calcutta for a B.Com Honours degree in Finance. The report examines online banking with a case study on Axis Bank. The introduction provides background on the growth of online banking and its benefits over traditional banking. The objectives are to better understand customer satisfaction dimensions in e-banking and Axis Bank's online banking services. The methodology involves collecting primary data through surveys as well as secondary data from sources like the internet, journals and articles.
A COMPARATIVE STUDY OF PUBLIC & PRIVATE LIFE INSURANCE COMPANIES IN INDIAchelliah paramasivan
This document summarizes a research paper that studied the perception and acceptability of electronic banking among customers of selected banks in Kancheepuram District, India. The paper provides background on electronic banking and how it benefits banks, customers, merchants and traders. It discusses the perception process and highlights key factors that influence individuals' perceptions such as their values, beliefs and experiences. The literature review covers past studies on electronic banking services and customer satisfaction levels. The overall purpose is to examine customer perceptions of electronic banking services offered by public and private sector banks in the region.
customer perception towards internet banking final reportjay prakash tyagi
The document discusses customer perception towards internet banking. It first defines internet banking as conducting banking transactions electronically from any location via the internet. It then discusses how banks offer internet banking and the benefits it provides customers in terms of convenience and reduced time and costs. The objectives of the study are then outlined as understanding the factors influencing customer perception, designing a measure to evaluate perception, and suggesting implications for banks.
Problems encountered in e-banking in selected bank Lily Monilla
This document discusses problems encountered with e-banking in selected banks in Quezon City, Philippines. It provides background on the introduction and growth of e-banking in the Philippines. Security issues are one of the main problems discussed, including security flaws that have allowed access to other customers' accounts. Regulatory approaches by the Bangko Sentral ng Pilipinas and security controls implemented by banks are also mentioned. The document aims to determine problems encountered with e-banking and provide recommendations.
13 growth of e banking challenges and opportunities in indiachelliah paramasivan
This document summarizes a journal article about the growth of e-banking in India, including the challenges and opportunities. It begins with an introduction to e-banking and the benefits it provides over traditional banking. It then discusses some of the key challenges to e-banking adoption in India, such as low broadband penetration, banks' ambivalent commitment, and customers' preferences for traditional branches. The document also outlines opportunities for e-banking growth in India, including initiatives to improve financial literacy. It concludes that while e-banking faces challenges in India, it has potential for growth, especially as internet penetration increases.
This document discusses adjective clauses and their reduction to adjective phrases. It provides examples of adjective clauses with different pronoun types (who, which, that, whose, where, when) and shows how to join sentences using an adjective clause. It explains when relative pronouns can be omitted and how to reduce adjective clauses to phrases by removing the relative pronoun and verb. Key conclusions are that only subject pronoun clauses can reduce to phrases and how to handle be verbs and punctuation in reductions.
Alexandre, Dayverson and Juliana Bragança's ArticlesFrank Couto
Here are the completed sentences with articles:
1. The commercial is about a brand of beer.
2. In the scene, there is a girl and a man, who is drinking the beer.
3. They are in the bar. The bar is empty.
4. At the end of the commercial, the man calls the waiter because the beer was over.
This document provides an overview and review of grammar concepts including definitions of grammar, approaches to teaching grammar, and parts of speech. It defines and provides examples of the eight parts of speech: noun, pronoun, adjective, verb, adverb, preposition, conjunction, and interjection. It also defines phrases, clauses, and sentences. The homework assigned is to study parts of speech in the textbook and workbook and complete an extra exercise on parts of speech. Additional Moodle activities are also provided for further study.
The document discusses the use of articles (a, an, the) in the English language. It explains that indefinite articles (a, an) are used with non-specific singular nouns being introduced for the first time. The definite article "the" is used in several situations, including when referring to something specific, on subsequent mentions of the same noun, with superlative adjectives, and with names of geographic areas. The document also notes that no article is used with plural nouns or abstract nouns.
TDC1 - Adjective Clauses and ReductionsFrank Couto
This document provides information on adjective clauses and pronouns. It includes exercises matching pronouns to their uses in adjective clauses and joining sentences to form adjective clauses. The document covers pronoun uses as subject, object, object of prepositions, and modifiers like whose, where, when, why. It also discusses restrictive vs non-restrictive clauses and omitting relative pronouns.
DIFERENTES DRAMATIZACIONES ORIENTADAS A LAS AULAS INFANTILES, A TRAVES DE TRA...eleinlane
El documento presenta una lista de términos relacionados con la enseñanza a través de instalaciones y materiales artísticos, incluyendo perspectiva, clasificación, creación y funcionalidad, comunicación y consenso, recorrido, elementos para la transformación, descubrimiento, sensación de protección, apropiación, acción lúdica, interpretación y representación, transformación de espacios, metas y sueños, apoyo y sustento, unión, multiculturalidad, autoconcepto, adaptación, exploración y búsqueda, inter
Articles include indefinite articles like "a" and "an", the definite article "the", and the zero article. The indefinite articles are used with singular count nouns that are non-specific or being mentioned for the first time. The definite article "the" is used to refer to specific things, when the speaker and listener know the item being discussed, and for plural proper nouns like countries and continents.
The document discusses prepositions, which are small words that indicate relationships between nouns and other parts of sentences. It notes that prepositions are among the most difficult words for English language learners to use correctly due to differences between languages in usage. Examples of typical errors made by ELLs are provided and explained.
Here are the matches between the past verb tenses and their uses:
1) Simple Past - a single past event (definite time)
2) Past Progressive - a past action in progress at a specific point in the past
3) Present Perfect - an action beginning before another past action (emphasis on the duration)
4) Past Perfect - a past action completed before another past action
5) Past Perfect Progressive - an action happening many times in the past
The document discusses pronunciation of suffixes -s and -ed in English. It provides examples of words with each suffix and their typical pronunciations as /s/, /z/, /əz/ and /t/, /d/, /əd/. The document examines common pronunciation errors made by English language learners and provides rules and practice exercises to help readers distinguish between the different pronunciations of these suffixes.
Mobile Payments: How U.S. Banks Can Deal with Disruptive ChangeCognizant
Banks are well-positioned to benefit from mobile payments, if they invest in the technology infrastructure and forge strong partnerships to out-maneuver emerging non-traditional players.
Mobile Banking – A Transformation of Traditional BankingInfosys Finacle
www.infosys.com/finacle
How comfortable are we with Mobile Banking? Not very much, it seems. Even today, most of us who use mobile banking do so merely to check account information, transfer funds or pay bills. How many of us are aware of mobile technologies like Near Field Communication (NFC) and Remote Deposit Capture (RDC), which have evolved in response to customers’ need for a mechanism to make quick in-store/ transit purchases and check deposits without visiting a branch or an Internet banking site?
IRJET- Issues & Challenges in Mobile Banking in Pune: A Customers’ PerspectiveIRJET Journal
This document discusses mobile banking in India. It begins by defining mobile banking as conducting banking transactions remotely using a mobile device like a smartphone. It notes that mobile banking addresses limitations of internet banking by allowing banking anywhere, anytime without a computer. The document then discusses the need for and significance of mobile banking in India, including improving the customer experience through convenience and personalization, and increasing security. It outlines the objectives, scope and limitations of studying mobile banking customers' perspectives in Pune. The conclusions discuss how mobile banking can lead to financial growth by reaching more users, but security concerns must be addressed to gain consumer acceptance.
Banking environment has become highly competitive todaygags17aug
The banking industry has become highly competitive due to technological advancements. Banks are adopting new technologies like internet banking, mobile banking, ATMs to reduce costs and better serve customers. This allows customers to access their accounts and conduct transactions anytime, anywhere. While technology has improved access and convenience, it also poses privacy and data security risks that banks must mitigate to maintain customer trust.
Mobile banking has grown in Nigeria in recent years as banks offer SMS banking, funds transfers, bill payments, and other services via mobile phones. However, the paper identifies several challenges to the operation of mobile banking in Nigeria, including insecure environments, interoperability issues between different mobile devices, unstable power and network infrastructure, and low financial literacy among many Nigerians. The paper proposes that Nigerian banks adopt a "non-bank led model" of mobile banking to make services more transformational and accessible to the unbanked, rather than just adding a new channel for existing customers. Future research is needed to address challenges like security, scalability, and expanding financial inclusion through mobile banking in Nigeria.
It is evident that financial services industry has been undergoing a profound transformation in Nigeria. Rapid changes in the banking environment, increased competition by new players from non-banking sector, product innovations, globalization and technological advancement-all these have led to a market situation in which the battle for consumers is intense. We look at the prospect and challenges of mobile banking services in Nigeria using four selected’ banks as case study, reviewed prior literatures on mobile banking, analyze the different factors that impact the market, and give direction for future research on this emerging field. A framework of four contingency and five competitive factors were proposed to facilitate the analysis. Factors affecting mobile services in Nigeria such interoperability, unstable power supply, network problems etc. were identified. Finally, we recommended that non–bank led model of mobile banking be adopted by Nigeria banks to make the services transformational instead of additives as is currently being practiced.
Mobile In Banking And Finance What Make Sense And What NotDeepak Pareek
Mobile banking and financial services are being transformed by deregulation, globalization, and advancing technology. Banks now face increased competition, changing business structures, and higher customer expectations. Mobile devices allow convenient, low-cost access to banking services anywhere through mobile banking, payments, and finance applications. However, issues like network reliability, security, standards, and profitability present barriers that industry groups are working to address through cooperation on technologies and standards. Success will depend on satisfying customer needs for convenience, security, and choice while meeting business priorities for versatility, scalability, and low costs.
The document discusses building an effective network of mobile money agents. It notes that while mobile money allows transactions via phone, users still need agents to convert cash to electronic money and vice versa. A good agent network is ubiquitous, trustworthy, low-cost, and liquid. Mobile network operators' existing airtime distribution networks provide a starting point, but mobile money requires different economics and management due to its two-way liquidity needs. Building a successful mobile money service requires carefully designing and overseeing an appropriate agent network.
A need for peer to-peer strong local authentication protocol (p2 pslap) in mo...IJNSA Journal
Mobile phones are considered to be the most common devices in history of humankind. They have involved
in financial transaction such as mobile banking and mobile payment, which include sensitive information.
Public key cryptography is the proven solution that can provide secure transaction at every point of
interaction in mobile banking value chain. This paper proposes a need for peer-to-peer Strong Local
Authentication Protocol (p2pSLAP) for Mobile Banking Transaction that implements a peer-to-peer
architecture to provide local authentication mechanism between the customer and the agent. It employs
public key infrastructure (PKI).
Analysis on Challenges Small Business Face in using the MBanking/Payment Serv...Dr. Amarjeet Singh
Mobile banking services are at the present
increasingly used to accomplish economic transactions by the
business people who would have followed long processes to
complete their transaction deals. Despite the importance of
mobile banking, several studies indicate that the industry still
faces challenges including lack of awareness among the
business parties and customers. Though large populations of
Kenyans have embraced the new technology in most of their
transactions, the contribution of the new technology on small
scale enterprises has received very little attention from the
scholars. The main purpose of this study was to identifying
and rank the challenges faced by the residents as they try to
embrace the mobile banking services. The study adopted a
survey design where data was collected from selected
respondents. The population of the study comprises of 730
small business enterprises. Simple random sampling technique
was used to select 88 small business enterprises based on 95%
confidence level and accepting 5% margin of error as
recommended for most business and social researches.
Primary data was collected from the respondents. Data was
analyzed by using statistical package for social sciences (SPSS)
and it was presented in the form of graphs, tables and charts.
Analysis of the data revealed that the highest challenge faced
by the business owners was the cost of transaction with a
cumulative percentage of 51.3 as compared with other
challenges.
Mobile in Banking and Finance - What Make Sense and What Notr4b
In recent years, the banking & financial services industry has been undergoing rapid changes, reflecting a number of underlying developments. Internet, wireless technology, and global straight-through processing have created a paradigm shift - from brick-and-mortar banks to banking virtually across time zones, geographical locations, access points and delivery channels. Today Mobile revolution has disrupted banking industry and this presentation provides a detailed discussion about issues of Mobile Banking.
A NEED FOR PEER-TO-PEER STRONG LOCAL AUTHENTICATION PROTOCOL (P2PSLAP) IN MOB...IJNSA Journal
Mobile phones are considered to be the most common devices in history of humankind. They have involved in financial transaction such as mobile banking and mobile payment, which include sensitive information. Public key cryptography is the proven solution that can provide secure transaction at every point of interaction in mobile banking value chain. This paper proposes a need for peer-to-peer Strong Local Authentication Protocol (p2pSLAP) for Mobile Banking Transaction that implements a peer-to-peer architecture to provide local authentication mechanism between the customer and the agent. It employs public key infrastructure (PKI).
1) The Financial Services Innovation Centre works with companies on mobile banking, cutting costs of cash handling, and addressing regulations from the EU SEPA law.
2) Mobile banking is making an impact and allows people access to savings without a traditional bank account, though regulations present challenges.
3) The proliferation of mobile phones provides an accessible device for delivering financial services to the unbanked population in developing areas.
This chapter provides a literature review on mobile banking. It begins with an introduction to electronic banking and discusses different modes of electronic banking like internet banking and mobile banking. It then examines the adoption of mobile banking and discusses relevant theoretical frameworks like the Theory of Reasoned Action and Theory of Planned Behavior that have been used to study factors influencing the adoption of new technologies. The chapter serves to provide context and background for the thesis by reviewing past work on mobile banking adoption.
Implementation of Mobile Banking in Bangladesh: Opportunities and ChallengesIOSR Journals
ABSTRACT:Mobile banking is a newly added service in the banking sector that facilitates banking via mobile devices. With the tremendous growth in mobile phone usage, banks in the developed world have moved to utilize mobile banking, which makes banking easier, faster, and very cost-effective. Mobile phones have quickly emerged as a successful and popular means of communication in recent years and the researchers believe that growth of mobile banking in Bangladesh is inevitable, especially when banks do not have sufficient number of branches in the rural areas of Bangladesh. The purpose of this research is to assess the Opportunities and Challenges of mobile banking in this country. To accomplish this empirical study, multiple banks have been surveyed which either currently have an operational mobile banking in place or planning to introduce one in the near future. The research shows tremendous potential for mobile banking in Bangladesh and reveals some of the key barriers of progress as well. KEYWORDS:Banking Sector, Mobile banking, Mobile Phone, Rural Areas, Telecommunication.
Mobile money applications are expanding financial access around the world and changing how people bank, send money, and pay for goods. There are opportunities to reach the billions who are unbanked or underserved, but also challenges around security, risk management, and ensuring proper regulation when dealing with money through mobile phones. Mobile money takes various forms like transferring directly from bank accounts, using companion accounts like PayPal, or debit/credit cards. Providers must implement know-your-customer verification, transaction monitoring, and other security practices to mitigate risks like fraud and money laundering that come with this new mobile financial system.
The document discusses the role of electronic banking (e-banking) in Pakistan's banking sector. It defines e-banking as using technology like the internet, ATMs, phones, and mobile banking for financial transactions. Foreign banks introduced e-banking in Pakistan in the 1990s, and domestic banks soon followed with services like ATM cards and debit cards. The document examines how e-banking impacts customer satisfaction in Pakistan and discusses various e-banking services offered by banks. It analyzes the performance of banks that offer internet banking compared to those that do not.
To win against non-traditional competitors, retail banks must streamline operations and create innovative products and services, based on mobile, social and analytics technologies.
This document discusses electronic and mobile banking. It provides an overview of how electronic banking allows customers to access banking services through electronic channels without time or geographic limitations. Mobile banking allows customers to perform banking transactions through a mobile device like checking balances and transferring funds. The document then outlines the evolution of electronic and mobile banking from early online services in the 1980s to modern services. It discusses the advantages for banks, businesses, and customers in using these services and some potential disadvantages like security and fraud risks. Finally, the document discusses regulations and adoption of these services in India.
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.
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The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
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Efficient PHP Development Solutions for Dynamic Web ApplicationsHarwinder Singh
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Virtual Leadership and the managing workIruniUshara1
Virtual leadership is a form of leadership in which teams are managed via a remote working environment.
Like traditional leadership roles, virtual leaders focus on motivating employees and helping teams accomplish their goals.
Virtual leadership focuses heavily on improving collaboration through communication, accountability, and transparency
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Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
2. Mobile Banking is the hottest area of development in In India, new generation private banks and foreign
the banking sector and is expected to replace the
banks have been promoting Mobile banking . While
credit/debit card system in future. In past two years,
mobile banking users has increased three times if we capitalizing on the fact that mobile phones are in great
compare the use of either debit card or credit card.
demand for being available as low as at Rs.1500 and
Move over 85-90% mobile users do not own credit
cards. affordable to majority of people, these banks use this
1.2 Internet banking Vs Mobile banking channel to promote their retail banking activities.
In case of Internet banking , online banking activity is Mobile banking is the provision of banking service
carried out with the help of bank’s website and has which is provided through a mobile network and
simplified the transactions. A customer can know the accessed through a mobile phone ( No need of
balance amount in his account; easily transfer funds PC/Internet ) . It allows a customer to do banking
from one account to another and even can make online transactions without making a call through the use of
purchases while sitting in the comforts of his home. short message service facility. In fact, all the facilities
Internet banking facility is no doubt a big leap in the which one would be enjoying through Internet banking
banking sector, as the customer can conduct channel can be enjoyed now through mobile phone.
transactions, like transferring of funds from one One can obtain necessary information related to his
account to another without the intervention of bank account like balance details, enquire check status,
officials. share price, etc. through mobile phone banking
Internet banking needs personal computer or a laptop service. Not only this, a customer can also conduct
with an Internet connection. Majority of people cannot transactions through this service, like transfer of funds
afford to have a PC or a laptop. As far as connectivity from one account to another, applying for obtaining a
is concerned, the BSNL is the common Internet loan etc. Mobile banking service can also be beneficial
Service Provider (ISP) and it has been always at the for building personalized relationships between the
receiving end for poor quality of such services. With bank and its customers.
connectivity problems, it is not an easy job to get 3. Mobile banking infrastructure
connected to a bank’s website and conduct e-
Mobile banking uses the same infrastructure like the
transactions. It results in the wastage of time as well as
ATM solution. But it is extremely easy and
money for a customer here who takes a risk to bank on
inexpensive to implement. It reduces the cost of
Internet banking.
operation for bankers in comparison to the use of
Like in J&K and Uttarakhand state, this banking
ATMs.
channel is not so popular and acceptable to the people
Using compact HTML and WAP technologies, the
here owing to many factors like poor connectivity,
following operations can be conducted through
erratic power supply, low income level of people of
advanced mobile phones which can is further viewed
the state, etc. Since both the state are geographically in
on channels such as the Internet via the Channel
a remote location, which has restricted the use of
Manager.
internet banking facility in the region, it is the mobile
Bill payments
banking which can revolutionize banker-customer
Fund transfers
relationship. And banking transactions done at the
Check balances
click of a mobile phone button are affordable by all.
Any many more which is also available in
Even as this concept is already in place, but the fact
SMS Banking
remains that such channel of transactions is not being
In countries like Korea, two SIM Card is used
promoted and people are not aware of this kind of
in mobile phones. One for the telephonic
facility.
purpose and the other for banking. Bank
2. Prospects of mobile banking for Indian
account data is encrypted on a smart-card
banks
292
3. chip. About 3.3 million transactions were Mobile Banking is one of the popular Mobile services
reported by Bank of Korea in 2004 .
that are utilized by Indians. While 47.7% of Indian
4. Mobile banking in India
cellphone users are aware of mobile banking services,
ICICI Bank has introduced iMobile, a mobile
application that allows customers to use it in a manner only 7.4% of them actually use the facilities. The level
similar to the Internet banking transactions, including of awareness was highest in Delhi (72.8%), followed
transferring funds to ICICI and non ICICI Bank
by 65% in Chennai and 63.4% in Chandigarh.
accounts, pay utility bills and apply for insurance
premiums. The facility is being offered free of charge, Cellphone users in Ahmedabad, Hyderabad and Pune
and covers Savings accounts, Demat, Credit Card and were the least aware, with awareness levels of 3.4%,
Loan accounts. This is a significant move, coming
11% and 18.5%, respectively. Also, while none of the
from India’s largest private sector bank (and second
largest, overall, after State Bank of India). ET adds respondents reported using the facility in Ahmedabad
that 22 percent of the bank’s transactions last year and Hyderabad, Pune showed a much higher usage
were via the Internet, up from 2 percent five years ago.
trend—5.3%. Interestingly, despite a #3 position in
The application can be downloaded by SMS.
According to a survey done by Sybase 365 ,a mobile terms of awareness, Chandigarh was much below in
technology Company, out of the total Indian mobile the usage table, with a hit ratio of only 0.6%. Have a
phone customers surveyed, 81% are aware of mobile
look on given table :
banking for checking their account balances and 49%
said they had used it.
Are you aware of mobile banking and do you use it?
All Delhi Bangalore Kolkata Mumbai Chennai Ahmedabad Trivandrum Hyderabad Pune Chandigarh
Aware? 48 73 45 58 36 65 3 58 11 19 63
Use? 7 12 15 8 3 13 0 4 0 5 1
All figures in percentage Source: Voice & Data
Sample Size: 754 mobile phone subscribers across 10 cities
Table 1
Followings are the outcome of a survey done by
Dataquest on Mobile banking awareness in India :
Have you heard about mobile banking?
Base: 360 IT industry and corporate users
Which option would you prefer—Mobile or of mobile phones and banks offering M-banking
online Banking
Base: 360 IT industry and corporate users of mobile
phones and banks offering M-banking
293
4. to adopt an innovation. Following resistance can
measured with five barriers namely usage barrier,
value barrier, risk barrier, tradition barrier and image
barrier. An Internet survey done on 1,540 responses
from the non-users of mobile banking ,the results of
the cluster analysis showed that different bank
customers do indeed have different reasons for
resisting mobile banking. The results indicate that
Would you like to use mobile banking services? older and less educated people and those who are
Base: 265 respondents not aware of m-banking
services Source: entrepreneurs, farmers or retired are significantly more
opposed to banking innovations than the other
5. Regulations
members of a social system. Moreover, younger
Concerned over the safety of transaction through
people who are working in a good, well-paid
cellular phones, the Reserve Bank proposed to come
profession do not perceive mobile banking to be as
out with a regulatory and oversight framework for
risky as do other online customers.
mobile banking. Stating that the use of mobile
Anxiety about sharing personal data is the biggest
communication for banking transaction would assume barrier to consumer acceptance of mobile
banking and commerce , Additional barriers to
greater importance in future, the RBI's draft 'Financial
adoption of mobile banking can be :
Sector Technology vision 2008-10' document said, More exposure to fraud and financial scams .
"efforts would be channelised to provide for standards
Worry about losing a device containing
for such systems and suitable regulatory/oversight
framework." The draft vision document on which RBI valuable information
has invited public comment within one month, further Concern about costs :
said large scale spread of mobile telephony has opened
o Some are “extremely concerned”
up new vistas for banking in the form of mobile
banking and the potential in this new sphere is about the current cost of non-
enormous. commercial transactions (e.g.,
The electronic funds transfers are only slowly gaining
sending an SMS, MMS, viewing a
ground and acceptance of electronic processing modes
is yet to make great in roads even in the government web page of banks ).
and mobile banking will help to fasten this . o Some are “very concerned” about
6. Barriers
such costs.
But there are bigger barriers. Interoperability, fraud
The issue of security is the most important factor that
and security are other major concerns. To secure
interoperability and enhanced usability, versatile chips motivated bank consumer adoption of online banking.
are a must, which can connect several banks and Main barriers to online banking were the perception of
carriers simultaneously. Mobile banking might take
risks, computer and technological skills and
off in India if banks initially offer some services for
free. traditional cash-carry banking culture in India . The
Today mobile communications technologies offer vast barriers to mobile banking adoption were lack of
additional value for consumers' banking transactions
awareness and understanding of the benefits provided
due to their always-on functionality and the option to
bank virtually any time and anywhere. However, by mobile banking.
before being adopted, all innovations face various
types of resistance that may paralyse customers' desire
294
5. 7. Conclusion http://www.bankofengland.co.uk/publications/quarterl
ybulletin/qb030403.pdf
Mobile banking is a tool that allows anywhere [2]Atkins, W “Will mobile get moving?” The Banker,
banking. Mobile banking facility allows a customer to 4 November 2004, available on
www.thebanker.com
use his mobile phone for carrying out banking [3] Claessens, S, Glaessner and Klingebiel et al (2003)
transactions while traveling, during duty hours, at “Electronic Finance: reshaping the financial
landscape around the world” World Bank, available on
home, during parties etc. Since mobile phones are http://www.worldbank.org/research/interest/confs/upc
cheaper than a PC or a laptop and affordable to oming/papersjuly11/E-finance.pdf
[4]CPSS (2004) Survey of e-money and internet and
majority of the people irrespective of their financial mobile payments, BIS, available on
position, this mode of banking channel can prove more www.bis.org
effective for a bank in state like Uttarakhand and J&K [5]Cracknell, D (2004) “E-Banking for the Poor:
to reach out to its customers. During the last three Panacea, Potential and Pitfalls”, available via
www.microsave.org
years, the popularity of mobile phones in India is [6]Gray, V (2005) “Evaluating the Cost of the handset
growing at a tremendous pace and the banks can take and mobile telephony as a barrier to uptake”,
Presentation 6 December 2005, available from
advantage by using this mode of selling their products http://www.itu.int/ITUD/ict/papers/2005/ITU_Gray_F
and services and at the same time make more and INAL_web.ppt
[7] Gray, V (2005) “The un-wired continent: Africa’s
more customers to conduct transactions electronically mobile success story”, available from
without coming to the bank branch. This will be a win- http://www.itu.int/ITU-D/ict/papers/index.html
[8]Lyman, T, G Ivatury and S Staschen (2006) “The
win situation for banks as well as the customers. Use of Agents in Branchless Distribution for
Precisely, in this era of high competition where the Poor”, CGAP Occasional Paper, forthcoming
[9] Millard, S & V. Saporta (2005) “Central Bank and
retention of customers is a huge task for the banks, payment systems: Past, present, future”,
this mode of innovative channel for conducting Background Paper to Bank of England Conference on
Future of Payments May 2005
banking transactions would also act as a marketing
tool for the banks to promote their products and
services.
However, we have seen that the use of mobile phone
for banking transactions in India has been limited
among the customers. This has been due to the
complexities arising in understanding the procedure.
So, it is the responsibility of banks in promoting this
service through education and awareness among the
people where its ease of use and security is
highlighted. Besides, they have to simplify the
procedures for using this mode of e-banking and make
it more user-friendly for its adoption in large numbers.
There is a huge opportunity for banks to bring the
middle and the lower middle class segment of
customers under the ambit of mobile banking. The
banks can drastically cut down their transaction cost
by offering mobile banking facility to its customers
and at the same time strengthen their relationship with
customers.
References
[1]Allen, H (2003) “Innovations in retail payments: e-
payments”, Bank of England Quarterly
Bulletin, Winter, available on
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