User Plans for Integrated Collaboration Services with Unified Communications

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Presented at t Wainhouse Research's 2010 CSP Summit Berlin, 19 April 2010. Specifically for this session, WR has polled decision makers within the user community on their plans for collaboration services and Unified Communications (UC). What are their current UC plans and deployment status? Will it be on-premise, hosted, managed, or a hybrid deployment? What is the role and place of standalone audio and web conferencing services? Will audio and web conferencing be a new service within UC, a separate integrated service, or a separate services not integrated into UC? This session will discuss the future role of audio and web conferencing services as UC increasingly takes center stage as the collaboration strategy. Richard Norris is Wainhouse Research’s end user community Point9 Program Manager. Richard is a recognized expert on user trends and needs of collaboration products & services.

Technology

User Plans for Integrated Collaboration Services with Unified Communications WR CSP Summit April 19th, 2010

© 2010 Wainhouse Research, Inc. All rights reserved. 1 Point9 User Group CSP/UC Survey What CSP & UC solutions are Enterprises using today and what are their plans for tomorrow? Survey of European and NA Point9 members Conducted March 2010 44 Respondents Here are the results .....

© 2010 Wainhouse Research, Inc. All rights reserved. 3 Point9 User Group CSP/UC Survey 44 Respondents ,[object Object]

The ‘Big’ Three: Intercall (27%) CPE/On-Premise (16%) + ‘None’ (11%) Verizon (11%) © 2010 Wainhouse Research, Inc. All rights reserved. 7 Point9 User Group CSP/UC Survey Results: Q1 Who is your current CSP provider?

8 Point9 User Group CSP/UC Survey Results: Q2 ‘Is your organisation currently using or planning to use (in the next 12 months) any of the following UC services?’ 45% of Enterprises use MS ‘Other’ includes:- WebEx Nortel Google Adobe © 2010 Wainhouse Research, Inc. All rights reserved.

9 Point9 User Group CSP/UC Survey Results: Q3 ‘If you are currently using or planning to use UC solutions from a vendor, are they/will they be on-premise (CPE), managed, hosted or hybrid?’ NO Enterprises indicated they are using/will use a CPE-only solution Respondents additional comments: 1. ‘Internal :OCS External: Arkadin (audio) + WebEx’ 2. CPE is the current direction. Could easily swing to hosted in the next 6-12 months as we proceed’ 3. Strongly dependent on the results of ongoing investigations. Not yet decided. © 2010 Wainhouse Research, Inc. All rights reserved.

10 Point9 User Group CSP/UC Survey Results: Q4 ‘My organisation intends to integrate our existing CSP Services with our UC solution?’ Respondents additional comments: The present voice conf solution is more cost efficient (TCO including call-in/call-out costs) for our use. Many users use voice only over a mobile, often and unpredictably. Two systems also provides additional redundancy plus another channel for peer-to-peer support in case of any issues.’ We are looking for an integrated solution, combining existing HD video conferencing, Telepresence and OCS. Our goal is to combine a multi-vendor infrastructure, namely Polycom, Tandberg, Cisco and Microsoft. Our current Desktop Video system will most likely be replaced. We may go to RFP to find a vendor that can provide stronger integration. Our goal is to use the best of breed method to decide which components make up or solution set. This will depend on integration capabilities of solutions. We plan to integrate our SCOPIA Desktop solution with OCS. © 2010 Wainhouse Research, Inc. All rights reserved.

11 Conclusions MS & IBM continue to dominate the UC space and this is unlikely to change 50% or more of respondents state they will implement a mix of managed, CPE based and hosted UC solutions No respondent believes they will have disparate CSP and UC solution sets 68% clearly see integration as their future 32% are undecided Enterprises looking to evaluate UC solutions find it easy to do this using hosted services. Quick to pilot and no CapEx. This may lead to the implemented solution being CPE/Managed The survey clearly indicates that the major enterprise intends to integrate their CSP services with their current or future UC solutions. Get in the game now or lose out! © 2010 Wainhouse Research, Inc. All rights reserved.

Thank You Richard Norris Practice Consultant & Point9 Executive Director Tel: +44 1344 206159 Email: richard@wainhouse.com

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User Plans for Integrated Collaboration Services with Unified Communications

1. User Plans for Integrated Collaboration Services with Unified Communications WR CSP Summit April 19th, 2010

2. © 2010 Wainhouse Research, Inc. All rights reserved. 1 Point9 User Group CSP/UC Survey What CSP & UC solutions are Enterprises using today and what are their plans for tomorrow? Survey of European and NA Point9 members Conducted March 2010 44 Respondents Here are the results .....

3. Demographics

7. Results

8. The ‘Big’ Three: Intercall (27%) CPE/On-Premise (16%) + ‘None’ (11%) Verizon (11%) © 2010 Wainhouse Research, Inc. All rights reserved. 7 Point9 User Group CSP/UC Survey Results: Q1 Who is your current CSP provider?

9. 8 Point9 User Group CSP/UC Survey Results: Q2 ‘Is your organisation currently using or planning to use (in the next 12 months) any of the following UC services?’ 45% of Enterprises use MS ‘Other’ includes:- WebEx Nortel Google Adobe © 2010 Wainhouse Research, Inc. All rights reserved.

10. 9 Point9 User Group CSP/UC Survey Results: Q3 ‘If you are currently using or planning to use UC solutions from a vendor, are they/will they be on-premise (CPE), managed, hosted or hybrid?’ NO Enterprises indicated they are using/will use a CPE-only solution Respondents additional comments: 1. ‘Internal :OCS External: Arkadin (audio) + WebEx’ 2. CPE is the current direction. Could easily swing to hosted in the next 6-12 months as we proceed’ 3. Strongly dependent on the results of ongoing investigations. Not yet decided. © 2010 Wainhouse Research, Inc. All rights reserved.

11. 10 Point9 User Group CSP/UC Survey Results: Q4 ‘My organisation intends to integrate our existing CSP Services with our UC solution?’ Respondents additional comments: The present voice conf solution is more cost efficient (TCO including call-in/call-out costs) for our use. Many users use voice only over a mobile, often and unpredictably. Two systems also provides additional redundancy plus another channel for peer-to-peer support in case of any issues.’ We are looking for an integrated solution, combining existing HD video conferencing, Telepresence and OCS. Our goal is to combine a multi-vendor infrastructure, namely Polycom, Tandberg, Cisco and Microsoft. Our current Desktop Video system will most likely be replaced. We may go to RFP to find a vendor that can provide stronger integration. Our goal is to use the best of breed method to decide which components make up or solution set. This will depend on integration capabilities of solutions. We plan to integrate our SCOPIA Desktop solution with OCS. © 2010 Wainhouse Research, Inc. All rights reserved.

12. 11 Conclusions MS & IBM continue to dominate the UC space and this is unlikely to change 50% or more of respondents state they will implement a mix of managed, CPE based and hosted UC solutions No respondent believes they will have disparate CSP and UC solution sets 68% clearly see integration as their future 32% are undecided Enterprises looking to evaluate UC solutions find it easy to do this using hosted services. Quick to pilot and no CapEx. This may lead to the implemented solution being CPE/Managed The survey clearly indicates that the major enterprise intends to integrate their CSP services with their current or future UC solutions. Get in the game now or lose out! © 2010 Wainhouse Research, Inc. All rights reserved.

13. Thank You Richard Norris Practice Consultant & Point9 Executive Director Tel: +44 1344 206159 Email: richard@wainhouse.com

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