Decision Fuel is a leading mobile research company that uses a custom technology platform to design and deliver short surveys to mobile devices to gather consumer insights. They have over 15 million survey responses from 26 countries. Their platform allows clients to create surveys, target respondents, and receive analytics and insights within 24 hours. Case studies demonstrate how they have provided actionable insights to help clients understand consumer behavior, optimize products and marketing, and make business decisions across industries in Asia and globally.
Marketplace Sites Begin To Dominate E-Commerce Market In Indonesia Irsyad Ramli
Research Method : Omnibus Popular Brand Index
Fieldwork Period : September 2015
Research Area : Indonesia (Nationwide)
Respondent Criteria : Male and Female aged 17 years old and above
Sample Size : 685 samples
A. Research background
Since the beginning of the smartphone era, smartphone devices are gaining more popularity among users of all ages due to the convenience provided by smartphone applications, which now play a significant role in helping users live their lives more conveniently through providing entertainment as well as a platform to do business everywhere and anytime. In the past, application categories are limited to a few such as games and a few productivity applications, but who would have imagined we would have fitness tracking applications, educational applications or even medical applications?
Marketplace Sites Begin To Dominate E-Commerce Market In Indonesia Irsyad Ramli
Research Method : Omnibus Popular Brand Index
Fieldwork Period : September 2015
Research Area : Indonesia (Nationwide)
Respondent Criteria : Male and Female aged 17 years old and above
Sample Size : 685 samples
A. Research background
Since the beginning of the smartphone era, smartphone devices are gaining more popularity among users of all ages due to the convenience provided by smartphone applications, which now play a significant role in helping users live their lives more conveniently through providing entertainment as well as a platform to do business everywhere and anytime. In the past, application categories are limited to a few such as games and a few productivity applications, but who would have imagined we would have fitness tracking applications, educational applications or even medical applications?
Research Method : Online Research
Fieldwork Period : January 2015
Research Area : Indonesia (Nationwide)
Respondent Criteria : Male and Female aged 17 years old and above
Aware of smartwatch brand
Sample Size : 436 samples
Social Media Marketing and the changes it is bringing in IMCGaurav Mehrotra
This deck was created after a study of 6 months looking at the changes Social Media Marketing is bringing to the Integrated Marketing Communication model. It also highlights how the Corporate world needs to evolve and start listening to the various factors that lead to user satisfaction.
Genzilla - Who are Gen Z? And why do we need to know about them? (Vietnam Rep...Phuc Nguyen Huu
They're the decision makers of tomorrow. They’re the opinion leaders of today. Born in the digital era, Gen Z is fearless when it comes to experiencing new things; they have access to almost any information they might be interested in. So make sure your brands appear in the right way at the right place for them. It's critical to know their potential consumers of tomorrow's market, what drives them and how to communicate with them.
Download your free report to learn more about GenZ in Vietnam.
[Project] Customer experience and buying behaviour in e-commerce sitesBiswadeep Ghosh Hazra
The growing usage of internet in India provides an extremely lucrative market for many retailers and businesses. If e-retailers get to know the factors that broadly affect online behaviour, and the corresponding relationships between the type of online buyers and these factors, then they can further fine tune their marketing strategies to convert potential customers into permanent customers, while keeping the existing online ones.
This project on consumer behaviour is a part of a study, that broadly focuses on the factors which Indian online buyers keep in mind while they are shopping online. The research conducted found that Customer Service, Customer Review/Recommendations and Discount/Offers are the three dominant factors that influence online consumer perception. Consumer behaviour is an applied discipline because some decisions are significantly affected by their expected actions. The two perspectives that demand application of its knowledge are societal and micro perspectives. Internet is changing the very method consumers shop, buy goods and services, and has rapidly become a global phenomenon.
Today all companies must use the Internet with the goal of cutting marketing costs, and at the same time, received quantitative information; thereby reducing the price of the services and products, the companies offer. High competition compels companies to continuously look for cost cutting measures. Companies also use internet to communicate, convey and disseminate information, to take feedback, conduct satisfaction surveys with customers and most importantly, to sell the product.
Social Media has a strong influence on consumer behaviour and brand commitment. It is part of a new “word of mouth” culture where recommendations are not only given and received amongst family and friends - but amongst a much wider audience. New business models such as group buying, move far beyond a recommendation to an immediate call to action from friends.
Consumers are now used to read other peoples’ comments and that influence their purchase decisions. There are also many consumers who write comments and want to influence companies in doing so. The consumer wants to be heard and enter into a dialog with companies as opposed to the former one-way communication. These trends show the importance of social media conversation and suggests that social media will gain even more importance in the future than it already does. TNS supports Clients in finiding new insights for Growth
Self Service Online Research - online communities for research and insightsStephen Thompson
In this webcast, we Stephen Thompson (EVP, Ramius) and Lenny Murphy (Chief Editor and Principal Consultant, Greenbook):
• Discuss how the online research world is shifting and how that is expected to develop in the near future. This include some (very) early stats from the Greenbook GRIT report for 2014.
• Round up some of the new software tools available for gathering insights under the categories of Surveys / Microsurveys, Crowdsourcing, Analytics, Big Data, Video, Mobile and Online Communities.
• Work through some examples of how Ramius’ new platform, Recollective, is being used by marketing and research professionals to build on-demand insight communities and conduct rapid, qualitative research online.
Digital thinking to transform face-to-face insurance in Asia by Hugh TerryThe Digital Insurer
These are the slides presented by The Digital Insurer at the Insurancecom conference in HK at the Ritz Carlton on 2nd December 2014.
The theme of the conference was profitable strategies for growth in 2015 and this presentation focuses on the opportunity to use digital thinking and trends to create Agency 2.0 and Banca 2.0 models
Running head THE ADVANTAGES AND DISADVANTAGES OF SURVEYS.docxtoltonkendal
Running head: THE ADVANTAGES AND DISADVANTAGES OF SURVEYS
Unit Six Assignment Essay
Nicholas George Christakis
California Intercontinental University
MKT 645 -2016 CT4
June 20, 2016
To: Dr. Debra McCoskey-Reisert
MARKETING RESEARCH
Market research is a systematic way to gather, evaluate and present it in a form that explains various facts and figures to the business. Collected information acts as a vital tool to have increments in business activities, qualitative work done and improved profits. Any company, whether small scale or large scale, can perform market research before marketing its products or services. It can also be useful when launching a new product or diversifying the business. It is useful as well when a company has to expand its business globally. It avails numerous benefits to the businesses.
Among the different methods of data gathering for research purposes, many researchers due to its various advantages, strengths and benefits prefer the survey method. However, surveys also have their disadvantages and weak points that must be considered.
Advantages of Marketing Surveys
Market research is a scheduled method to collect, analyze and correlate beneficial data for the benefit of business to make strategic decisions. Collected information acts as a vital tool to have increments in business activities, qualitative work done and improved profits. Any company, whether small scale or large scale, can perform market research before selling its products or services. It can also be useful when launching a new product or diversifying the business. It is useful as well when a company has to expand its business globally. It avails numerous benefits to the companies.
Among the different methods of data gathering for research purposes, many researchers due to its various advantages, strengths and benefits prefer the survey method. However, surveys also have their disadvantages and weak points that must be considered.
Online surveys and mobile surveys tend to be the most cost-effective modes of survey research, yet they may not reach those respondents that can only respond using alternate modes. Results of online surveys and mobile surveys may suffer and differ greatly if important respondents are left out of the research. Hard-to-reach respondents may be easier to reach using more traditional methods such as paper surveys or face-to-face interviews. The self-completed postal or mail survey is a recognized form of data collection in marketing research (Dillman 1978). There are well- documented practical problems with this form of data collection: poor response rates, slow response, and manual transcription of data from a hard copy questionnaire to an appropriate statistical analysis tool. Non- response and data entry errors may result. Consequently, research into online data collection methods increased significantly during the late 1990s. This was preceded by (1) a growing number of Internet and email users, which started ...
Data collection options fit particular cultural context. In this presentation by WAC Survey and Strategic Research, market research techniques are looked at in relation to the cultural context of China.
Research Method : Online Research
Fieldwork Period : January 2015
Research Area : Indonesia (Nationwide)
Respondent Criteria : Male and Female aged 17 years old and above
Aware of smartwatch brand
Sample Size : 436 samples
Social Media Marketing and the changes it is bringing in IMCGaurav Mehrotra
This deck was created after a study of 6 months looking at the changes Social Media Marketing is bringing to the Integrated Marketing Communication model. It also highlights how the Corporate world needs to evolve and start listening to the various factors that lead to user satisfaction.
Genzilla - Who are Gen Z? And why do we need to know about them? (Vietnam Rep...Phuc Nguyen Huu
They're the decision makers of tomorrow. They’re the opinion leaders of today. Born in the digital era, Gen Z is fearless when it comes to experiencing new things; they have access to almost any information they might be interested in. So make sure your brands appear in the right way at the right place for them. It's critical to know their potential consumers of tomorrow's market, what drives them and how to communicate with them.
Download your free report to learn more about GenZ in Vietnam.
[Project] Customer experience and buying behaviour in e-commerce sitesBiswadeep Ghosh Hazra
The growing usage of internet in India provides an extremely lucrative market for many retailers and businesses. If e-retailers get to know the factors that broadly affect online behaviour, and the corresponding relationships between the type of online buyers and these factors, then they can further fine tune their marketing strategies to convert potential customers into permanent customers, while keeping the existing online ones.
This project on consumer behaviour is a part of a study, that broadly focuses on the factors which Indian online buyers keep in mind while they are shopping online. The research conducted found that Customer Service, Customer Review/Recommendations and Discount/Offers are the three dominant factors that influence online consumer perception. Consumer behaviour is an applied discipline because some decisions are significantly affected by their expected actions. The two perspectives that demand application of its knowledge are societal and micro perspectives. Internet is changing the very method consumers shop, buy goods and services, and has rapidly become a global phenomenon.
Today all companies must use the Internet with the goal of cutting marketing costs, and at the same time, received quantitative information; thereby reducing the price of the services and products, the companies offer. High competition compels companies to continuously look for cost cutting measures. Companies also use internet to communicate, convey and disseminate information, to take feedback, conduct satisfaction surveys with customers and most importantly, to sell the product.
Social Media has a strong influence on consumer behaviour and brand commitment. It is part of a new “word of mouth” culture where recommendations are not only given and received amongst family and friends - but amongst a much wider audience. New business models such as group buying, move far beyond a recommendation to an immediate call to action from friends.
Consumers are now used to read other peoples’ comments and that influence their purchase decisions. There are also many consumers who write comments and want to influence companies in doing so. The consumer wants to be heard and enter into a dialog with companies as opposed to the former one-way communication. These trends show the importance of social media conversation and suggests that social media will gain even more importance in the future than it already does. TNS supports Clients in finiding new insights for Growth
Self Service Online Research - online communities for research and insightsStephen Thompson
In this webcast, we Stephen Thompson (EVP, Ramius) and Lenny Murphy (Chief Editor and Principal Consultant, Greenbook):
• Discuss how the online research world is shifting and how that is expected to develop in the near future. This include some (very) early stats from the Greenbook GRIT report for 2014.
• Round up some of the new software tools available for gathering insights under the categories of Surveys / Microsurveys, Crowdsourcing, Analytics, Big Data, Video, Mobile and Online Communities.
• Work through some examples of how Ramius’ new platform, Recollective, is being used by marketing and research professionals to build on-demand insight communities and conduct rapid, qualitative research online.
Digital thinking to transform face-to-face insurance in Asia by Hugh TerryThe Digital Insurer
These are the slides presented by The Digital Insurer at the Insurancecom conference in HK at the Ritz Carlton on 2nd December 2014.
The theme of the conference was profitable strategies for growth in 2015 and this presentation focuses on the opportunity to use digital thinking and trends to create Agency 2.0 and Banca 2.0 models
Running head THE ADVANTAGES AND DISADVANTAGES OF SURVEYS.docxtoltonkendal
Running head: THE ADVANTAGES AND DISADVANTAGES OF SURVEYS
Unit Six Assignment Essay
Nicholas George Christakis
California Intercontinental University
MKT 645 -2016 CT4
June 20, 2016
To: Dr. Debra McCoskey-Reisert
MARKETING RESEARCH
Market research is a systematic way to gather, evaluate and present it in a form that explains various facts and figures to the business. Collected information acts as a vital tool to have increments in business activities, qualitative work done and improved profits. Any company, whether small scale or large scale, can perform market research before marketing its products or services. It can also be useful when launching a new product or diversifying the business. It is useful as well when a company has to expand its business globally. It avails numerous benefits to the businesses.
Among the different methods of data gathering for research purposes, many researchers due to its various advantages, strengths and benefits prefer the survey method. However, surveys also have their disadvantages and weak points that must be considered.
Advantages of Marketing Surveys
Market research is a scheduled method to collect, analyze and correlate beneficial data for the benefit of business to make strategic decisions. Collected information acts as a vital tool to have increments in business activities, qualitative work done and improved profits. Any company, whether small scale or large scale, can perform market research before selling its products or services. It can also be useful when launching a new product or diversifying the business. It is useful as well when a company has to expand its business globally. It avails numerous benefits to the companies.
Among the different methods of data gathering for research purposes, many researchers due to its various advantages, strengths and benefits prefer the survey method. However, surveys also have their disadvantages and weak points that must be considered.
Online surveys and mobile surveys tend to be the most cost-effective modes of survey research, yet they may not reach those respondents that can only respond using alternate modes. Results of online surveys and mobile surveys may suffer and differ greatly if important respondents are left out of the research. Hard-to-reach respondents may be easier to reach using more traditional methods such as paper surveys or face-to-face interviews. The self-completed postal or mail survey is a recognized form of data collection in marketing research (Dillman 1978). There are well- documented practical problems with this form of data collection: poor response rates, slow response, and manual transcription of data from a hard copy questionnaire to an appropriate statistical analysis tool. Non- response and data entry errors may result. Consequently, research into online data collection methods increased significantly during the late 1990s. This was preceded by (1) a growing number of Internet and email users, which started ...
Data collection options fit particular cultural context. In this presentation by WAC Survey and Strategic Research, market research techniques are looked at in relation to the cultural context of China.
Incremental vs Monumental Decision-MakingIpsos France
The world has changed. And these changes are driving the
need for new ways to identify and react to consumer
insights.
-------------------
Pour répondre de façon agile aux enjeux business de ses clients, Ipsos réinvente l’U&A pour laisser la place à la modularité et à l’incrémentalité décisionnelle en fusionnant les sources de données et de collecte.
2. Company Overview
We use a custom-built technology platform to design and deliver short,
tailored consumer surveys over mobile devices to reach informed decisions.
Full analytics and insight are produced with unprecedented speed and clarity
to deliver to clients in as little as 24 hours. With over 15 million
questions answered in 26 countries, we have quickly become the
leading mobile research company in China and Asia. We can help your
company unlock consumer thinking and form greater decisions in the world's
most challenging, dynamic and high-growth markets.
1
Decision Fuel is a disruptive mobile platform
in the consumer market research industry.
3. Clients & Partnerships
2
Korea
PRC
Taiwan
India
Thailand
Malaysia
Indonesia
Singapore
Hong Kong
Australia
NZ
Japan
Vietnam
Philippines
• Trusted insights for full range of clients
• Successful research in all major Asian markets
• Full-scale surveys in countries as diverse as Brazil, Kenya,
South Africa, and France
• Platforms without delay in any market around the world
Making a Global Impact
2
4. Why use Mobile for Market Research?
Mobile is “Always On”
Instantly reach target consumers,
collect data in as little as 24 hours
Survey consumers “in-the-
moment” to gather more accurate
insights
Ubiquitous Technology Additional Capabilities
Collect timely feedback to
make immediate decisions
Reach more representative
survey respondents
Mobile penetration in developing
markets is much higher than
broadband (i.e. 83% vs. 42% in
China)*
Engage traditionally hard-to-reach
consumers (youth, consumers in
lower tier cities, etc.)
Mobile phone numbers are unique
identifiers tied to real people
*Source: CNNIC Report 2012
3
Mobile specific features
provide unique applications
Target data collection by
neighborhood using hyper-
catchment (1sq km) location-based
mobile technology
Collect real-time, event-triggered,
“in-the-moment” insight
Collect real-time images
5. What We Provide
4
Our Panel Offering
China – 30,000 members and growing
Indonesia – 25,000 members and growing
Philippines – recruitment underway
India – recruitment underway
Malaysia – recruitment underway
The quickest path from idea to insight.
Software as a Service
Clients who sign up for a subscription can
access the platform themselves directly
and use our customizable survey
templates to quickly create and collect
insights from target consumers selected
from our panel.
Respondents take
surveys using their
mobile devices
Results are available
immediately and can be
monitored in real time via
built-in analytics tools
Companies have specific
questions about consumer
behavior and sentiment
Using the intuitive platform pre-loaded
with survey templates, clients create
and deploy surveys to target consumers
6. 3
TM
0%
10%
20%
30%
40%
50%
60%
70%
6-7am 7-8am 8-9am 9-10am 10-11am
Beverage 7 (5%)
Beverage 6 (13%)
Beverage 5 (11%)
Beverage 4 (10%)
Beverage 3 (16%)
Beverage 2 (19%)
Beverag 1 (28%)
Source: Decision Fuel research, March 2012, sample n = 418
Although xxx represents the largest share, particularly in the key
10-11am period, morning beverage consumption is quite fragmented
When was the last time you had a beverage? What beverage (excluding water) did
you drink?
% of
consumers
Case Study
5
Goal
Product Application
Results & Impact
To better understand the behavior, motivations, and drivers of
morning beverage consumption in a number of key cities in China
600 surveys conducted between 6am and 11pm, consumption
behavior data in 30 minute slices
Highlighted key differences in consumption behavior and
preferences between key cities, genders, and early vs. late risers
Goal
Product Application
Results & Impact
Gather “in the moment” consumer insight and feedback on
product to optimize marketing strategy
In-store tasting surveys as well as pre/post-campaign promotional
brand awareness
Identified primary usage occasions and optimal distribution
channels
Dr. Oetker
Established European Food Brand
4
TM
Source: Decision Fuel research, March 2012, sample n = 610
0%
10%
20%
30%
40%
50%
60%
70%
80%
6-7 AM 7-8 AM 8-9 AM 9-10 AM 10-11 AM
Incidence 6(7*AM 7(8*AM 8(9*AM 9(10*AM 10(11*AM
xxx 18% 25% 30% 31% 55%
yyy 28% 23% 27% 34% 74%
zzz 17% 23% 23% 21% 67%
Xxx have earlier and more active morning beverage consumption than
yyyy
When was the last time you had a beverage?
% of
consumers
Client
Marketing Agency for Leading Instant Coffee
Brand
TM
TM
Source: Decision Fuel, Total n=519, Frequent users n=133, Infrequent users n=386
Q2 Which of the following topping flavors do you find most attractive?
Among frequent users, Hawaiian is the preferred flavor. Infrequent users
prefer Extra Cheese and Extra Meat.
22%
32%
26%
18%
14%
28%
25%
35%
Extra Meat
Extra Cheese
BBQ Chicken
Supreme
Texas Heat
Tuna
Classic Pepperoni
Hawaiian
-10% 10% 30% 50%
19%
29%
25%
20%
14%
28%
25%
41%
0% 20% 40% 60%
24%
33%
25%
18%
14%
27%
25%
34%
-10% 10% 30% 50%
Total Frequent users Infrequent users
7. Case Study
6
Goal
Product Application
Results & Impact
Compare the aftersales service levels of Samsung vs. iPhone in
hand-held products in Singapore
Specific targeting of users of Samsung HHP and iPhone through
mobile advertising platform
Strengths and improvements in aftersales services identified for
the client
Goal
Product Application
Results & Impact
Understand the usage and oral care pattern of respondents in the
Philippines
Respondents recruited via Decision Fuel mobile panel and mobile
advertising platform
Identified mobile advertising as an effective channel for delivering
oral care messages and influencing purchase intent
Samsung
Leading Mobile Phone Manufacturer
Colgate
Leading Personal Healthcare
Product Company
8. Case Study
7
Goal
Product Application
Results & Impact
Understanding usage of a specific mobile phone feature
Surveyed 2000 smartphone users, support in survey design,
identified and provided respondents for client’s focus group
Combining quantitative and qualitative research provided the
client with a comprehensive view of consumer behavior
Goal
Product Application
Results & Impact
Understand actual potential impact the food scandal would have
on KFC amid social media buzz and intense media coverage
Provided half a dozen surveys and monthly tracker
Provided info on general fast-food consumption behavior, level of
impact scandal would have on KFC’s business, revealed
expectation of future consumption by demographics
The project closed very smoothly.
Two global SVPs from the client
said “good job,” which is very rare
in my 4-year history with them.
- Founder, design consultancy
Design consultancy for leading global mobile
phone manufacturer
Client
Various Investment Firms
Client
“ ”
9. Case Study
8
Goal
Product Application
Results & Impact
Insight on the impact of specific media channels
Identification of segment preferences, 6-question
survey targeting specific demographic
Developed compelling evidence to shape media mix and
print ad strategy
This is very insightful. It will
enable us to refine our media
planning and media mix for
key product lines in China.
- Director of Nike Sportswear Division, China
“ ”
-------
-------
-------
10. Case Study
9
Goal
Product Application
Results & Impact
To understand mobile web usage habits across global
markets
sample size of over 20,000 across 20 countries and
surveys in multiple languages, near universal
deployment across mobile devices, extensive analytics
and segmentation analysis
Market-by-market insight on mobile media use and
attitudes to new services, Segmentation analysis
identified clear consumer archetypes
With the insights gained from
this work we will now run a
roadshow to educate and
engage key advertisers and
agencies all across Asia.
- Inmobi VP of Marketing
“ ”
11. Media & Awards
2012 Mobile Marketing
Association Smarties Award
Winner for “Global Mobile
Campaign” in partnership with
Inmobi
10
“In a survey by Decision Fuel
and On Device Research in
November 2012, 67 percent of
mobile Internet users in the U.S.
who were surveyed claimed that
they only or mostly used mobile,
rather than desktop, for
accessing and browsing the
Internet.”
- Business2Community
“Sometimes, there is value in bite-sized
pieces of data and information, especially if
it can scale… Decision Fuel offers a ‘fresh
approach to market research’ by offering its
enterprise customers cost-effective
campaigns that will help in the decision
making process. ” - e27.co
12. Contact Us
Shanghai
Bldg A, Unit 506
218 Xiangyang South Road,
Huangpu District, Shanghai, 200031
China
Tel: +(86) 21 6136 9316
Quicklinks
Email: info@decision-fuel.com
Website: www.decision-fuel.com
LinkedIn: www.linkedin.com/company/
decision-fuel
11
Hong Kong
801 & 802 Western Centre
46-50 Des Voeux Road West
Hong Kong
Tel. +(852) 8191 3481
Patrick Corr
Co-founder
Colin Marson
Co-founder
Min Yoo
Country Manager, China
Benj Roberts
Chief Technology Officer
Patrick has 14 years experience as
an advisor, manager, and senior
executive in media and consumer
companies throughout Asia and
Europe. Corr is an engineer by
training, holding M.A. and
M.Engineer from University of
Cambridge.
Colin has spend the past 12 years
working as both consultant and
participant across a variety of
consumer facing industries in Asia
and Australia. During this time, he
has managed over 30 substantial
consumer research projects
across 15 Asian, African, and
Western markets. Colin has an
M.B.A. from INSEAD.
Over the past decade, Min has
had a wide-ranging career across
greater China. He has worked for
established organizations like the
Economist Intelligence Unit and
started up several successful food
and beverage businesses. Min is a
proud University of California at
Berkeley alumnus.
Benj has spent close to the last 14
years building and managing high
performance software services at a
senior level across a variety of
industries, including finance,
logistics, and telecommunications,
most recently at Morgan Stanley
and Deutche Bank.