1. The document outlines ExxonMobil's incident management process and rules of engagement for contractors. 2. Any injury beyond basic first aid is considered a corporate recordable incident and requires immediate notification of supervision, accompanying the injured worker for medical treatment, and filing an incident report within one business day. 3. The objective is to facilitate communication between the injured worker, medical providers, and ExxonMobil to ensure proper care and understanding of medical restrictions before the worker returns to duty. Proper classification of incidents is also emphasized.

1. 1Company Proprietary
Americas South Asset Management
2006 Contractor Kick-Off Meeting
February, 2006
“Incident Management Process Review
- Rules of Engagement -”

2. 2Company Proprietary
Recordable Incidents
The ExxonMobil Safety-Reporting Guidelines are based on the regulations of the U.S
Occupational and Health Administration (OSHA).
“Work-related” injuries/ illnesses (on employees/ stewardable contractor, at
Company premises) are recordable if they involve one or more of the following:
•Death
•Day(s) away from work
•Restricted work or transfer to another job
• Medical treatment beyond First Aid
•Loss of consciousness
•A significant diagnosed injury or illness.
Lost Time Incident/ Illness (LTI): Any work-related injury/ illness,
including a fatality, that results in at least one lost workday after the
day of the incident.
Medical Treatment Injury/ Illness (MTI): Refers to the
management and care of a patient to combat disease or
disorder.
Restricted Work Injury/ Illness (RWI): Results in an
individual being unable to perform 1 or more of the
routine functions of his/ her job.
Note: Total Recordable Incidents/ Illnesses =TRI

3. 3Company Proprietary
Reactive
Pro-active
Hazard Spots
(Questionable Items)
Near Loss Incidents.
Restricted work
Medical Treatment
Other Lost Time0
1
1
449
5028
Fatalities
1

4. 4Company Proprietary
FACTS
1. The ExxonMobil Safety-Reporting Guidelines are
based on the regulations of the U.S
Occupational and Health Administration (OSHA).
2. The following would not be First Aid Treatment, it
would be considered Medical Treatment Injuries
(MTI), per OSHA Standards:
First Aid Treatment
First Aid – specified list
1. Using a nonprescription medication at nonprescription
strength.
2. Cleaning, flushing or soaking wounds on the surface of the
skin.
3. Using wound coverings such as bandages, Band-Aids™,
gauze pads, etc.; or using butterfly bandages or Steri-
Strips™.
4. Using hot or cold therapy (e.g. compresses, soaking,
whirlpools).
5. Using any non-rigid means of support, such as elastic
bandages, wraps, non-rigid back belts, etc.
6. Using temporary immobilization devices while transporting
an accident victim (e.g., splints, slings,neck collars, back
boards, etc.).
7. Drilling of a fingernail or toenail to relieve pressure, or
draining fluid from a blister.
8. Using eye patches.
9. Removing foreign bodies from the eye using only irrigation
or a cotton swab.
10. Removing splinters or foreign material from areas other than
the eye by irrigation, tweezers, cotton swabs or other simple
means.
11. Using finger guards.
12. Using massages.
13. Drinking fluids for relief of heat stress.
3. In earlier years, injuries where
medical "glue" had been used were
considered as first aid incidents.
Based on the change in the OSHA
Standard, the use of “glue” is now
classified as a Medical Treatment
Incident (MTI).
4. Injured personnel must receive adequate type of
treatment, as per the severity of the injury:
 Medical treatment should be administered
only by trained professionals.
 First Aid treatments applied at the job sites
should only include the following:
 Any medication at prescription strength.
 Any immunizations (besides Tetanus).
 Wound closing devices such as sutures,
staples, tapes/glues, etc.
 Devices with rigid stays or other systems
designed to immobilize parts of the body.
 Procedures involving the excision of the
outer layer of skin.
 Physical therapy or chiropractic treatment.

5. 5Company Proprietary
ReportingReporting
Incident/Incident/
Near MissNear Miss
ImplementImplement
CorrectiveCorrective
ActionsActions
Share LearningsShare Learnings
NotificationNotification
- manage incident
- classify incident
- communicate to management
- notify regulatory/gov’t parties
SecureSecure
the Site & Peoplethe Site & People
INCIDENT MANAGEMENTINCIDENT MANAGEMENT
CYCLECYCLE
InvestigationInvestigation
& Analysis& Analysis
Analyze trendsAnalyze trends
PREVENTSPREVENTS
Incident Management Process
Note: Must “report” all incidents, and must ”record” only the recordable incidents
according to the ExxonMobil Safety-Reporting Guidelines.

6. 6Company Proprietary
Rules of Engagement (Minimum Requirements)
 The following Rules of Engagement describe the minimum
requirements to handle Corporate Recordable Injuries (Medical
Treatment and more serious).
 However you are strongly encouraged to apply the same promptness
in contacting ExxonMobil by phone, every time a person is involved in
a minor injury (first aid) or a near incident with high potential.
 High Potential means - people could have been injured or the
environment damaged.

7. 7Company Proprietary
For Everything beyond First Aid (CORPORATE RECORDABLE):
1. Get help immediately (secure personnel and site).
2. Provide care for injured, arrange for transportation to doctor/hospital.
3. IMMEDIATELY CALL next higher level of supervision for assisting in incident
management and communication.
4. Contractor Site Supervisor or designee must accompany the injured worker to
the doctor or hospital.
5. Establish contact between the health provider and ExxonMobil Medical and
Occupational Health (MOH) or third party doctor designated by MOH.
Rules of Engagement for Managing Contractor Incidents
Note:
The objective of accompanying the injured is to facilitate communication between the
injured or ill person, the health provider, ExxonMobil MOH, and site management, in order
to ensure appropriate care is provided.
Make sure local ExxonMobil MOH Contact info is available and communicated
to the person accompanying the injured.

8. 8Company Proprietary
6. Supervisor must ensure that the health provider is aware of the possibility of
prescribing light duty if:
– The injured person is unable to return to work.
– The health provider establishes the need for work restrictions.
 Once lost time has been incurred, i.e. worker does not show up the
next day, the classification cannot be changed any more.
6. A clear understanding of limitations must be obtained before the injured is
sent home by the health provider or returns to the workplace, to ensure the
person is not placed at risk for additional injury or complications.
7. Supervisor must maintain constant communication with the injured to monitor
recovery.
Rules of Engagement for Managing Contractor Incidents
ExxonMobil MOH Contact must provide assistance or consult with the health provider to
understand the extent of injuries and physical limitations relative to work

9. 9Company Proprietary
For all cases, the Contractor Supervisor:
1. IMMEDIATELY CALLS appropriate ExxonMobil Project Manager and reports
incident.
2. Obtains information (pictures, statements, etc.) for Incident Report &
Investigation. Completes incident description/information.
3. Issues by next business day (above First Aid), a 16-Point Report and sets up
a meeting or teleconference to review it with:
– Contractor(s) or person(s) involved in the incident.
– ExxonMobil Project Manager.
– ExxonMobil SHE Coordinator.
– ExxonMobil Country, Cluster or Zone Management*
(*) Management participation depends on severity of the incident. See
Incident Responsibility Matrix.
3. Selects employees for Investigation Team. Initiates investigation process.
Rules of Engagement for Managing Contractor Incidents
Incident reports must be factual and must include supporting documentation i.e.
pictures. Timeliness & Quality of the reports is vital.

10. 10Company Proprietary
Incident Classification
• Incident classification is not an easy exercise and the final
classification is ExxonMobil’s call
– Gather the facts early
– Involve the SHE Coordinator in determining the classification
– Seek advice from ExxonMobil MOH where required
• Become familiar with these rules
– Ability to work prevails over willingness
– Restricted work should always be considered as an option
– Pre-existing medical conditions aggravated by work need proper medical
assessment
THE KEY TO MANAGING INCIDENT CLASSIFICATION IS
OBTAINING ALL THE FACTS AS EARLY AS POSSIBLE