Consistency is what keeps us ahead. Efficient management of your Network Operations Center Services (NOC) is maintained through consistent processes to monitor all events and incidents. Speedy recording, reporting and resolution of each such event or incident are also ensured. Regular service monitoring and surveillance procedures are conducted to ensure efficiency.

1. Network Operation Center
ATM
Upgrades/
Migration
Wireless Collaboration
LAN/WAN
Tablets/Pads Messaging MS SQL Server
Cabling
Mobile Phones
Windows 7/8
Migrations
Directory Oracle Backup/Recovery
Network
Management
Mobile Device
Management
Desktop
Management
Asset Lifecycle Management ITIL Based Service Desk Management Vendor Management
Facilities Management / Datacenter Operations Management / AMC Support
Enterprise Systems Monitoring / Application Performance Management
Onsite / Offsite / Hybrid Delivery
Server
Management
Database
Management
Storage
Management
Virtualization
Management
Application
Management
The benefit of our “ Network Operation Center ”
The option to pay as your operations grow
Knowledge and support documentation sharing throughout your company
By using our ‘NOC you gain:
Our ‘NOC’ monitors 2 levels of your business:
Infrastructure Level Application Level
Public cloud, Private cloud and
On-Premise IT features, including
storage and computing resources.
Complete application stack
components, including front end,
back end and database.

2. Operations Model
IT
Finance
HR
Business
Functions
The Systems & Platforms
NOC Monitoring
NOC
Process
Common Monitoring for
Applications & Infrastructure
Monitoring Alerts using BSM, Appnomics etc.
Application 1
Data Center Server & OS Network Databases
Application 2 Application 3 Application 4
Middleware
Application...n
Application 1 Application 2 Application 3
Application 4 Other Apps Bank Office Systems
Messaging Databases Middleware
Server & OS Storage Network
Help
I
n
c
i
d
e
n
t
/
P
r
o
b
l
e
m
/ Change
B
u
i
l
d
/
R
e
l
e
a
s
e
/
S
I
Metrics / Continuous Improvement
Application Support
Infrastructure Support
For more information:
For more information:
info@skill-mine.com
For commercial information:
orders@skill-mine.com www.skill-mine.com
Technology Consulting Services
Skillmine