2. What is anWhat is an Emotion?Emotion?
A moving of the mind or soul;A moving of the mind or soul;
excitement of the feelings,excitement of the feelings,
whether pleasing or painful;whether pleasing or painful;
Disturbance or agitation of mind caused by aDisturbance or agitation of mind caused by a
specific exciting cause and manifested byspecific exciting cause and manifested by
some sensible effect on the bodysome sensible effect on the body
3. Types of EmotionsTypes of Emotions
HappinessHappiness --
Happiness is aHappiness is a positivepositive emotion.emotion.
It is an expression of pleasure,It is an expression of pleasure,
contentment, good-luck orcontentment, good-luck or
good fortune.good fortune.
SurpriseSurprise -An expression used when-An expression used when
something unexpected or sudden occurs.something unexpected or sudden occurs.
It isIt is positivepositive emotionemotion
DisgustDisgust – Disgust is a strong feeling of– Disgust is a strong feeling of
dislike. It is Negative emotion.dislike. It is Negative emotion.
4. FearFear -A feeling that something-A feeling that something
dreadful or dangerous is aboutdreadful or dangerous is about
to happen. It is Negative emotion.to happen. It is Negative emotion.
AngerAnger -Anger is a strong feeling-Anger is a strong feeling
of annoyance andof annoyance and
displeasure. It is Negative emtion.displeasure. It is Negative emtion.
SadnessSadness : The state of being sad, unhappy,: The state of being sad, unhappy,
sorrowful, or mournful.It is Negative emoton.sorrowful, or mournful.It is Negative emoton.
5. Emotional IntelligenceEmotional Intelligence
• EmotionalEmotional
Intelligence is theIntelligence is the
dimension ofdimension of
intelligenceintelligence
responsible for ourresponsible for our
ability to manageability to manage
ourselves and ourourselves and our
relationship withrelationship with
others.others.
6. Emotional IntelligenceEmotional Intelligence
• Emotional Intelligence doesn't mean beingEmotional Intelligence doesn't mean being
soft – it means being intelligent aboutsoft – it means being intelligent about
emotions – a different way of being smart.emotions – a different way of being smart.
• Emotional Intelligence explains why in-spiteEmotional Intelligence explains why in-spite
of equal intellectual capacity, educationalof equal intellectual capacity, educational
background,training or experience.background,training or experience.
7. Why Emotional Intelligence isWhy Emotional Intelligence is
necessarynecessary
Help to manage effective
relationship.
Help them being focussed
and stay on track by
remembering purpose &
vision.
8. Working with people means working withWorking with people means working with
EmotionsEmotions
• When people areWhen people are
working at a common placeworking at a common place
, emotions will play a role., emotions will play a role.
• ““Don’t bring yourDon’t bring your
personal problems topersonal problems to
work” is one variation ofwork” is one variation of
the argument thatthe argument that
emotions are inappropriateemotions are inappropriate
in the workplace.in the workplace.
9. Developing EI in the workplaceDeveloping EI in the workplace
• Developing EI in theDeveloping EI in the
workplace meansworkplace means
acknowledging thatacknowledging that
emotions are alwaysemotions are always
present, and doingpresent, and doing
something intelligentsomething intelligent
with them.with them.
• People derail becausePeople derail because
of classic emotionalof classic emotional
failings, not the lack offailings, not the lack of
technical skillstechnical skills
10. Components of Emotional IntelligenceComponents of Emotional Intelligence
There are five parts to it.There are five parts to it.
Knowing what you're feeling.Knowing what you're feeling.
Managing your feelings, especially distressingManaging your feelings, especially distressing
feelings.feelings.
Self-motivationSelf-motivation
Empathy andEmpathy and
Managing relationshipsManaging relationships
11. Probabilities of not having an GoodProbabilities of not having an Good
Emotional Intelligence and theirEmotional Intelligence and their
consequencesconsequences
While people have shown they can produceWhile people have shown they can produce
better results at workplace, many of us lackbetter results at workplace, many of us lack
emotional intelligence.emotional intelligence.
We simply don’t know how to perceive,We simply don’t know how to perceive,
understand,express and manage our emotionsunderstand,express and manage our emotions
effectively.effectively.
There are adverse consequences to have lowThere are adverse consequences to have low
emotional intelligence. These includes:-emotional intelligence. These includes:-
13. NeedNeed
Emotional IntelligenceEmotional Intelligence is very important foris very important for
all employees as it is one of the importantall employees as it is one of the important
deciding factor for relationship managementdeciding factor for relationship management
resulting in motivation, retention , selfresulting in motivation, retention , self
management & managing others.management & managing others.
14. 8 Tips to control your emotions8 Tips to control your emotions
Take 30 belly-breathsTake 30 belly-breaths
Get good knowledgeGet good knowledge
Redirect your mindRedirect your mind
Don’t forget to eatDon’t forget to eat
Ask yourself: is this useful?Ask yourself: is this useful?
Observe the feelingObserve the feeling
Stay in the presentStay in the present
Find good ways to relaxFind good ways to relax
