SIOS Sugarcon Track Presentation
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In this session SIOS will cover a new SugarCRM offering for High Availability (HA) and Disaster Recovery (DR), leveraging the benefits of cloud computing. Take advance of cloud as your real-time failover instead of investing in expensive on-premise HA or DR server clusters. In this session you will learn about: * Cloud Security * High Availability via the Cloud * Disaster Recovery via the Cloud * Public Cloud use-cases * Deploying SugarCRM HA/DR * Application Monitoring & Real-time data replication If you have mission-critical applications and associated business data, can you afford not to have a clear business continuity plan? And if you have a plan, can you afford not to consider the benefits of cloud computing such as: opex vs. capex, flexibility, time-to-market, and efficiency of resources?
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SIOS Sugarcon Track Presentation
- 1. Why Enterprises Care About High Availability And Disaster Recovery with SugarCRM Presented by: Jim Kaskade SIOS Chief of Cloud SugarCon 2010 © 2010 SIOS Technology 1
- 2. 80% of mission-critical application disruptions are caused by ‘soft’ failures Gartner Group Average cost of downtime (for large organizations) is $1,010,536 Meta Group Most companies maintain 98% availability (not including scheduled downtime) or 174 hours are lost each year Gartner Group $42,000 per hour is lost in productivity for a single mission critical application Gartner Group 93% of companies that lose use of their data center for 10 days or more file for bankruptcy. NARA © 2010 SIOS Technology 2
- 3. Test Question: How Do You Define “High Availability”? © 2010 SIOS Technology 3
- 4. Uptime Availability = Update + Downtime Downtime = Time to Detect + Time to Recover © 2010 SIOS Technology 4
- 5. “My application crashes about once a year. Usually my customers are the first to see the problem. After we are notified, we generally have the problem fixed within the hour” Downtime = 20 minutes + 60 minutes 365 * 24 * 60 Availability = (365 * 24 * 60) + 80 Availability = 0.9998478161619236 (3 Nines) © 2010 SIOS Technology 5
- 6. “My application crashes about once a year. Because it is protected, the problem is detected immediately and is always recovered in under a minute. We generally don’t even know there was a problem due to the automatic recovery.” Downtime = 30 sec + 30 sec 365 * 24 * 60 Availability = (365 * 24 * 60) + 1 Availability = 0.9999980974161008 (5 Nines) © 2010 SIOS Technology 6
- 7. Seconds High Availability Days © 2010 SIOS Technology 7
- 8. Non-Virtualized • With No App Monitoring • With No Data Replication • Downtime = days • Data Lost Non-Virtualized © 2010 SIOS Technology 8
- 9. Virtualized • With No App Monitoring • With No VM Backup or Replication • Downtime = hours • Data Lost Virtualized Non-Virtualized © 2010 SIOS Technology 9
- 10. VM Backup • With No App Monitoring • With VM Snapshots • Downtime > hour • Data Lost VM Backup Virtualized Non-Virtualized © 2010 SIOS Technology 10
- 11. VM HA • With No App Monitoring • With VM Snapshot Mirror with Failover VM HA • Downtime < hour • Data Lost VM Backup Virtualized Non-Virtualized © 2010 SIOS Technology 11
- 12. VM HA/DR • With No App Monitoring VM HA/DR • With VM Replication Mirror with Failover VM HA • Downtime = minutes • Very Little Data Lost VM Backup Virtualized Non-Virtualized © 2010 SIOS Technology 12
- 13. App HA/DR Application-Level HA/DR • With App Monitoring and Failover VM HA/DR • With App Data Replication Mirror VM HA • Downtime = seconds • Very Little Data Lost VM Backup Virtualized Non-Virtualized © 2010 SIOS Technology 13
- 14. Geo App HA/DR App HA/DR Geo-Application HA/DR • With App Monitoring and Failover VM HA/DR • With App Data Replication Mirror VM HA • Federated (e.g. X-Cloud) • Downtime = seconds VM Backup Virtualized Non-Virtualized © 2010 SIOS Technology 14
- 15. Geo App HA/DR App HA/DR VM HA/DR VM HA VM Backup Virtualized Non-Virtualized © 2010 SIOS Technology 15
- 16. • Application & Database Importance to the Business Monitoring • Automated Failover • Real-time Data Replication with Recovery Point Rewind • Automated Cloud HA/DR Deployment & Management • Automated Workload Migration • Geo-Cluster Enabled • Cloud Enabled “Where were you guys a week ago?” © 2010 SIOS Technology 16 Heath Flicker, Managing Partner
- 17. Production Importance to Business Burst / Overflow HA/DR Off-Premise Cloud Backup & Archive Test/Development On-Premise Virtualization Level Of Adoption Of Cloud Deployments © 2010 SIOS Technology 17
- 18. Cloud HA/DR Architectures HA + DR Intra-cloud HA/DR Cross-cloud HA/DR HA + DR Enterprise Federated HA/DR HA + DR © 2010 SIOS Technology 18
- 19. SugarCRM Users Enterprise Data Center © 2010 SIOS Technology 19
- 20. SugarCRM Users Off-Line Upgrade Tests Enterprise Data Center © 2010 SIOS Technology 20
- 21. Unavailable SugarCRM Users Off-Line Upgrade Tests Enterprise Data Center © 2010 SIOS Technology 21
- 22. • Data Center Live • USA Cloud Mirror Ready • EU Cloud Mirror EU US Data Cloud Cloud Center Ready © 2010 SIOS Technology 22
- 23. Does Cloud Pay? © 2010 SIOS Technology 23
- 24. © 2010 SIOS Technology 24
- 25. © 2010 SIOS Technology 25
- 26. © 2010 SIOS Technology 26
- 27. © 2010 SIOS Technology 27
- 28. $10/seat/mth HA/DR Cluster Federation & Automation Any source & any destination + Application Monitoring with instant failover = Continuous Data Protection w/ rewind Workload Migration + Automated Upgrade Testing / Development Follow the sun Cloud Deployment © 2010 SIOS Technology 28
- 29. Do NOT let infrastructure redundancy alone provide a false sense of availability assurance Address the 80% of unplanned downtime caused by people and process failures (vs. technology failures or disasters) Protect your business with an integrated HA solution with Application Monitoring and Data Replication © 2010 SIOS Technology 29
- 30. 1. How Many Channel Partners vs. Customers In The Audience? 2. How Many See Deploying HA For SugarCRM? 3. What % of your customers will value this HA/DR capability? 4. At what size deployment (seats) does this begin to apply? 5. Federated or All in the Cloud? 6. Have you experienced critical downtime? 7. Interested in a Controlled Deployment? © 2010 SIOS Technology 30
- 31. SugarCRM Channel SugarCRM Customers Webinar Training Webinar Training On-site Admin Courses Admin Courses from Product Documentation Channel Partners Professional Service Product Documentation Offerings for Cloud Add’l Education & Early Controlled Consulting Services Deployments (Cloud, HA/DR) Incentive Programs Early Controlled Deployment Incentive Programs 31 © 2010 SIOS Technology
- 32. Come and see us at: Booth #201 Twitter: @jimkaskade #sios © 2010 SIOS Technology 32
- 33. © 2010 SIOS Technology 33
- 34. • Data Center Off- Line For Upgrade Testing • USA Cloud Mirror EU US Cloud Cloud Data Center Takes Over © 2010 SIOS Technology 34
- 35. • USA Cloud Mirror Unavailable • EU Cloud Mirror EU US Cloud Cloud Data Center Active © 2010 SIOS Technology 35
- 36. • Switch back to Data Center • Complete control over migration when & where EU US Cloud Cloud Data Center © 2010 SIOS Technology 36
Editor's Notes
- In this session SIOS will cover a new SugarCRM offering for High Availability (HA) and Disaster Recovery (DR), leveraging the benefits of cloud computing. Take advantage of cloud as your real-time failover instead of investing in expensive on-premise HA or DR server clusters. In this session you will learn about: * Cloud Security * High Availability via the Cloud * Disaster Recovery via the Cloud * Public Cloud use-cases * Deploying SugarCRM HA/DR * Application Monitoring & Real-time data replication If you have mission-critical applications and associated business data, can you afford not to have a clear business continuity plan? And if you have a plan, can you afford not to consider the benefits of cloud computing such as: opex vs. capex, flexibility, time-to-market, and efficiency of resources?
- OK. So lets talk about that disruptive technology I eluded to earlier. But first I want to ask the following multiple-choice question: “ How Does Your Organization Define ‘Downtime’”?
- So since we are talking about availability, I thought it would be important to define exactly what I mean. Below is what has been termed the “Availability Equation”.
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- That’s why SIOS has been successful in protecting over 15,000 mission-critical applications around the world with its award-winning business continuity solutions, AND WHY Sugar chose us to ENABLE “HA For SugarCRM” Now you can achieve 5 nines of availability with installations of SugarCRM Pro and other Enterprise applications when they are deployed in-house AND as you transition them into the cloud. Protect your business with: Application & Database Monitoring Automated Failover Real-time Data Replication with Recovery Point Rewind (if you have a database corruption, replicating it won’t help you). Automated Cloud HA/DR Deployment & Management (with an integrated SugarCRM offering) Automated Workload Migration (to reduce manual errors)
- OK…now I’m going to ask my team to demonstrate a live use-case. Represented in this animation…is a scenario where we have temporarily brought our production SugarCRM application and database server off-line for upgrade testing, and we have migrated the workload to the Cloud. http://technet.microsoft.com/en-us/library/cc780187(WS.10).aspx
- Before doing so; however, we used HA For SugarCRM to create two identical HA/DR mirrors in two different geographical regions. The enterprise’s end-users are currently accessing Sugar over a secure VPN network, with Sugar operating in the US Cloud.
- Then we force the US Cloud to be unavailable…any one of those downtime scenarios A-D I referenced earlier. And with HA For SugarCRM, we automatically detect that event, and dynamically switch end-users to the EU Cloud mirror. ****This slide remains on the screen during the demo (on one side of the stage, while the demo occurs on the other**** Demo points below: Scott, our EVP of Sales for Business Continuity is entering in his contact information into his Sugar account. Lecole behind the scenes is going to initiate a disruption in US Cloud service, which the HA For SugarCRM automatically detects, and immediately initiates a graceful failover into the EU Cloud. What you are seeing now is HA For SugarCRM checking to make sure all is in order with the storage volume, the file system, the SugarCRM application and associated database, and finally its dynamically changing the IP so that Sugar users don’t even have to be aware of where the new Sugar workload lives. Now we refresh Sugar and…..whalah!!! Scott’s critical information is there!!! This is when you are supposed to clap!!! Thank You!
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- If you want to see more…. … whether you’re a channel partner who wants to appreciate how this can provide you incremental business, … or you are a customer who wants to understand how you can protect your enterprise’s critical assets for less than the cost of 2 hours of your admin staff’s time each month, … ..we’re in Booth 201 and we’re giving a talk today at 1:30pm. Notes - HA For SugarCRM Costs: $10/seat/mth x 25 users = $250/mth Notes - IT Costs in Hours: Avg salary: $102K High-end: $162K (someone who understands business continuity) Fully loaded $162K (1.5x)=$243K=$117/hr $250 = 2 hours of admin time. http://www.cbsalary.com/salary_chart.aspx?edu=&sid=CA&cty=palo%2balto&jn=&tid=249423&kw=Information%2bTechnology&specialty=Information%2bTechnology%2bAdministrator%2b%28IT%2bAdministrator%29&ns=1
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