Thank you Larry. My name is Jim Kaskade. I’m “Chief of Cloud” at SIOS Technology. I’m responsible for SIOS’ global cloud strategy. I’m excited to be here at Sugarcon 2010…. because I’m going to present to you what I believe is going to be one of most disruptive technologies you will experience at the show. But first I’d like to introduce you to SIOS.
SIOS was founded over a decade ago and is led by a visionary leader, Nobu Kita. SIOS is one of the largest and well-recognized providers of web application software and data center infrastructure in Japan. We’re publicly traded, and have been aggressively expanding our presence in the US and Europe through acquisitions and partnerships. We’ve recently announced our SIOS Cloud strategy, addressing a growing need for cloud technology from our established Fortune 1000 customers. (just Bing SIOS and Cloud)
SIOS has significant Industry Experience…..with recognized named accounts such as NTT and DoCoMo, the largest communications and wireless providers in Japan respectively. Other customers include: Bank of America and Wells Fargo in Financial US Navy, Air Force, and NSA in Government Time Warner Nextel AT&T … and many others: Caroll Hospital Penn Manufacturing Intel
We’re also working with leading technologies such as Azure from Microsoft, as a Microsoft Gold Certified Partner.
OK. So lets get back to that disruptive technology I eluded to earlier. Beginning with the following multiple-choice question: “ How Does Your Organization Define ‘Downtime’”?
Is your definition of downtime taking last week off with your kids during Spring Break? Actually, this Muliple-choice Answer really defines a use-case where you blame your IT staff for being ON VACATION…..because some significant system error occurred, due to USER ERROR.
Answer B is when your IT staff schedules, quote-unquote, “necessary downtime” for maintenance which impacts the availability of your mission-critical application.
Answer C is a scenario which occurs due to an unexpected burst of activity resulting in being over capacity, and ultimately a period of downtime. AND then there is Answer D….
Ahh….oops…what happened. Can we get Rob back on the stage to take a look at this? [Rob Craft, MSFT Senior Director, Cloud ISV] Answer D is a host of many unpredictable things that may or may not happen. But are you willing to take that chance?
Well, the right answer, if you haven’t already figured it out, is “All of the Above”. I think we all can acknowledge that high availability associated with your SugarCRM application and business data is important … but what many have not considered is the cost to the business for an hour, half-day, or day of down-time….or worst-case, some disaster which results in data loss…not just reduced availability. Can you incur: database corruption resulting in loss of a significant amount of contacts A 6-hour outage for a daily workforce of customer service representatives supporting your customers Then there’s also the costs associated with establishing a comfortable level of High Availability and Disaster Recovery….1. Administrative resources, 2. Software, Server and Data center redundancy, 3. Risk of managing the HA/DR Software/Hardware complexities http://www.theregister.co.uk/2004/04/19/app_downtime_survey/ http://www.idsemergencymanagement.com/Common/Paper/Paper_132/Trends%20in%20Business%20Continuity.htm
That’s why SIOS has been successful in protecting over 15,000 mission-critical applications around the world with its award-winning business continuity solutions , AND WHY Sugar chose US to ENABLE “HA For SugarCRM” Now you can achieve 5 nines of availability with installations of SugarCRM Pro and Enterprise applications when they are deployed in-house AND as you transition them into the cloud. Protect your business with: Application & Database Monitoring Automated Failover Real-time Data Replication with Recovery Point Rewind (if you have a database corruption, replicating it won’t help you). Automated Cloud HA/DR Deployment & Management (with an integrated SugarCRM offering) Automated Workload Migration (to reduce manual errors)
OK…now I’m going to ask my team to demonstrate a live use-case . Represented in this animation…is a scenario where we have temporarily brought our production SugarCRM application and database server off-line for upgrade testing , and we have migrated the workload to the Cloud . http://technet.microsoft.com/en-us/library/cc780187(WS.10).aspx
We used HA For SugarCRM to create two identical HA/DR mirrors in two different geographical regions. End-users are currently accessing Sugar over a secure VPN network , with Sugar operating in the US Cloud.
Then we force the US Cloud to be unavailable…any one of those downtime scenarios A-D I referenced earlier will work. And with HA For SugarCRM , we automatically detect that event , and dynamically switch end-users to the EU Cloud mirror . ****This slide remains on the screen during the demo (on one side of the stage, while the demo occurs on the other**** Demo points below: Scott, our EVP of Sales for Business Continuity is entering in his contact information into his Sugar account. Lecole behind the scenes is going to initiate a disruption in US Cloud service, and HA For SugarCRM automatically detects, and immediately initiates a graceful failover into the EU Cloud. What you are seeing now is HA For SugarCRM checking to make sure all is in order with the storage volume, the file system, the SugarCRM application and associated database, and finally its dynamically changing the IP so that Sugar users don’t even have to be aware of where the new Sugar workload lives. Now we refresh Sugar and…..whalah!!! Scott’s critical information is there!!! This is when you are supposed to clap!!! Thank You!
If you want to see more…. … whether you’re a channel partner who wants to appreciate how this can provide you incremental business , … or you are a customer who wants to understand how you can protect your enterprise’s critical assets for less than the cost of 2 hours of your admin staff’s time each month , … ..we’re in Booth 201 and we’re giving a talk today at 1:30pm. Notes - HA For SugarCRM Costs: $10/seat/mth x 25 users = $250/mth Notes - IT Costs in Hours: Avg salary: $102K High-end: $162K (someone who understands business continuity) Fully loaded $162K (1.5x)=$243K=$117/hr $250 = 2 hours of admin time. http://www.cbsalary.com/salary_chart.aspx?edu=&sid=CA&cty=palo%2balto&jn=&tid=249423&kw=Information%2bTechnology&specialty=Information%2bTechnology%2bAdministrator%2b%28IT%2bAdministrator%29&ns=1
Answer: All of the Above “ A majority of firms have little or no idea how much IT downtime could cost their business.” Forrester Research
<ul><li>Application & Database Monitoring </li></ul><ul><li>Automated Failover </li></ul><ul><li>Real-time Data Replication with Recovery Point Rewind </li></ul><ul><li>Automated Cloud HA/DR Deployment & Management </li></ul><ul><li>Automated Workload Migration </li></ul><ul><li>Cloud-enabled </li></ul>Importance to the Business “ Where were you guys a week ago?” Heath Flicker, Managing Partner