Customer Service in 2014: 20 Must Follow Rules


Published on

20 Expert Quotes on Customer Service and Customer Handling. These thoughts, some old and some new, have been there for long. In the Social Media, their importance has become more than ever.

Published in: Business, Education
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Customer Service in 2014: 20 Must Follow Rules

  1. 1. Customer Service in 2014 MUST FOLLOW RULES
  2. 2. Today’s customer will only look for products. They wont look for customer service. It’s company’s duty to serve them proactively. Bhupendra Khanal, CEO - Simplify360
  3. 3. Kate Zabriskie, Author of Customer Service Excellence The Customer’s perception is your reality. Credit:
  4. 4. Courteous treatment will make a customer a walking advertisement Credit:
  5. 5. The customer experience is the next competitive battleground Credit:
  6. 6. Your most unhappy customers are your greatest source of learning. Credit:
  7. 7. When all you’ve got is a hammer, bad service looks like a nail. Credit:
  8. 8. There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Credit:
  9. 9. Everything starts with the customer. Credit:
  10. 10. Think like a customer. Credit:
  11. 11. Great service helps organizations drive the customer acquisition, retention and efficiency that make leading companies successful Credit:
  12. 12. All of your customers are partners in your mission. Credit:
  13. 13. A man without smiling face must not open a shop. Credit:
  14. 14. If you don’t genuinely like your customers, chances are they won’t buy. Credit:
  15. 15. If you take care of your people, your people will take care of your customers and your business will take care of itself.
  16. 16. Make every interaction count, even the small ones. They are all relevant.
  17. 17. Customer service is not a department. It’s everyone’s job.
  18. 18. Give great customer service to people who aren’t your customers (yet).
  19. 19. I don’t like customer service, because I don’t believe the customer should have to pay and help out too.
  20. 20. It’s important that out customers can contact us through a variety of means and can choose the method that suits them the best.
  21. 21. Strong customer service culture can’t be copied.
  22. 22. We are what we repeatedly do. Excellence then, is not an act, but a habit.
  23. 23. Brought to you by World’s No 1 Social Contact Centre • World’s First Social Marketing Suite for Agencies • Best Social Contact Centre for BPOs • World’s favorite Social Media Command Centre for Enterprises • Social Profile Analytics for SMBs Social Business Intelligence
  24. 24. Leaders use Simplify360 Company Has 100+ Clients – Largely in India and America Partners Worldwide Brazil and LatAM Malaysia USA Qatar India Singapore & India Saudi Arabia Worldwide Korea
  25. 25. Apply for demo today!! Learn more at
  26. 26. 26