Its a Presentation on Conflict Management.. Which is a base of a working employs.

1. CONFLICT MANAGEMENT

2. Group members:
◦ Niraj Bhosle - 46
◦ Niraj Joshi - 55
◦ Omkar Zende - 75
◦ Siddhesh Pattipaka - 76
◦ Naresh Chaudhari - 77

3. Definition of
conflict
◦ Conflict is a process that begins when one
party perceives that another party has
negatively affected, or is about to negatively
affect something that the first party cares
about.

4. What is Conflict
Management?
Conflict management, also
known as conflict resolution,
involves having a workplace
that precludes conflict and a
management team that
successfully handles and
resolves workplace issues.

5. Why Employers
Value Conflict
Management Skills?
Poor communication or interpersonal tension
can easily cause simple disagreements to flare
up into resentment or worse.
Conflicts that are allowed to fester and grow
will ultimately diminish productivity and
damage staff morale. This is why employers
seek employees with the skills to manage and
diffuse conflict.

7. What Are Conflict
Management
Skills?
◦ The aim for professionals in the workplace
should not be to avoid conflict, but to resolve it
in an effective manner. Employees with strong
conflict resolution skills are able to effectively
handle workplace issues.
◦ Communicating clearly, empathetically, and
patiently leads to favorable outcomes and keeps
professional relationships strong.

9. Assertiveness
Assertiveness is a healthy way of
communicating. It's the ability to
speak up for ourselves in a way
that is honest and respectful.
Every day, we're in situations where
being assertive can help us — like
asking someone on a date,
approaching a teacher with a
question, or doing well on a job or
college interview.

10. Mediation
Mediation is an informal and
flexible dispute resolution
process. The mediator's role is to
guide the parties toward their own
resolution. Through joint sessions
and separate caucuses with parties,
the mediator helps both sides define
the issues clearly, understand each
other's position and move closer to
resolution.

11. Empathy
Empathy is the capacity to
understand or feel what another
person is experiencing from within
their frame of reference, that is, the
capacity to place oneself in another's
position

12. Interviewing and
Active Listening
Active listening and interviewing is
crucial to keep the communication
open and straightforward. It
showcases your interpersonal skills
and concentration levels to your
potential employer. It enables the
interviewer to build rapport with you
as the conversation progresses

13. Accountability
If you have a role in ongoing
resolution to the conflict, hold
yourself accountable too. Ensuring
accountability means stating to
each person involved in the
conflict that you expect them to
stick to their role in resolution.
This means you will have to follow
up regularly, especially in the early
stages of resolution

14. Creative – Problem
Solving
Creative problem solving (CPS) is a
way of using your creativity to
develop new ideas and solutions
to problems. The process is based
on separating divergent and
convergent thinking styles, so that
you can focus your mind on creating
at the first stage, and then evaluating
at the second stage.

15. Facilitation
Facilitation is a process in which a
trained and experienced facilitator,
who is not himself or herself a
stakeholder, plans, develops, and
conducts a structured and effective
meeting that produces a clear result
that is commonly understood and
supported by all participants.

16. Summary
◦ Conflict management, also known as conflict resolution, involves having a workplace that precludes conflict
and a management team that successfully handles and resolves workplace issues.
◦ Types of conflicts – A) Interdependent
B) Policy
C) Personality
D) Leadership
E) Background
◦ Conflict Resolution skills – A) Assertiveness
B) Mediation
C) Empathy
D) Interveiwing and Active Listening
E) Accountability
F) Creative Problem Solving
G) Facilitation