ppt on the oberoi gurgaon .. with all the required information

1. By: Chandra Prakash
Shubham Mann

2. The Oberoi, Gurgaon is a luxury hotel in gurgaon, the business hub on
the outskirts of capital New Delhi. Owned by Gurgaon-based
developers Orbit Resorts the owner is Prakash Singh Badal and
managed by The The Oberoi Hotels And Resort chain, it was built at a
cost of ₹4 billion (US$60 million) and opened on 13 April 2011
catering mainly to business travellers. The hotel is situated right next
to the Trident Hotel property close to NH-8, also under a management
contract with Orbit Resorts.

3.  In January 2012, it became the first Indian luxury hotel to be named, "the
World's Leading Luxury Hotel for 2011", at the annual 'World Travel
Awards', the Oscars of the travel and tourism business.Previously in
December 2011, CNNGo named it amongst, "11 Indian hotels to visit in
2012".
 The hotel restaurants include the 24-hour multi-cuisine Threesixtyone and
Amaranta which serves speciality coastal Indian cuisine. The property also
has a bar termed as 'The Piano Bar', a cigar lounge and a spa.

4.  The Oberoi Gurgaon was designed by Singapore-based
architects RSP Architects Planner and Engineers Pte. Ltd. and was
built in the period of four years by New Delhi-based civil
contractors, B.L. Kashyap & Sons in association with glazing
contractors URE-Quattro. Other designers for the hotel
included PLA of Bangkok (Landscape), Lim Teo Wilkes of Kuala
Lumpur (Interiors) and Aurecon Facades of Singapore (Glazing
Design).

5. To be the premier destination hotel in Delhi and establish as one
of the finest convention hotels in India.
To create lasting memories by providing flawless and
intuitive service, memorable events and exceptional food
and beverage for every guest.
“Be the Hospitality Leader in Delhi”
MISSION

6. FRONT
OF THE
HOUSE
HEART
OF THE
HOUSE
Front office
Housekeeping
Sales and Marketing
Food and Beverage
Revenue Management
Culinary
Kitchen Stewarding
Finance
Laundry
Engineering
Loss Prevention
Human Resources

7.  Business Services
o Cashier
o Concierge Services
o Baby Cribs
o Rollaway Beds - INR 1500
plus taxes
o Dry Cleaning
o Spa / Recreation / Fitness
o Valet Parking
o Weather Information
o Professional Guide Services
o Mobile check-in.
o Reservation under Sales and Marketing
o Baby Room
o Recreation Room
o Safe-deposit Boxes
o Services for People with Disabilities

8. A peek behind the kitchen doors
At the helm of The Oberoi F&B wing is Executive Chef
Manish sharma, who takes great pride in his work. His
driving philosophy to motivate his team aligns itself to
that of Rai Bahadur Mohan Singh Oberoi’s: “Take care of
your employees and they will take care of your
customers”. All associates at the hotel are groomed and
trained to take up larger roles in the hotel operations,
thereby encouraging them to become leaders in the
future. To put it in Chef Manish’s words, “we believe
exceptional service starts with exceptional training.” When
his associates feel encouraged and accepted, they perform
better which, in turn, makes the guests feel satisfied.
My learnings:
Garde Manger: Knowledge about salads
Sandwiches, Canapés and Cold cuts.
Chinese: Ingredients used - Soup
counter
Buffet setup and Barbequing.
Bakery: Breads, Cookies and Chocolate
art.

9. My learnings:
Opera operating.
Luggage tagging and
delivery.
Room keys making.
Assisted during check-in and
check-out of the guest.
The main areas of the Front Office are
• Reception.
• Cashier.
• Concierge
• Telex and Fax.
• Reservation
• Executive Lounge

10. No hotel can function without
this department because it
oversees everything from the
guest rooms, public areas,
laundry, and linen and
horticulture and flower
arrangement to maintenance of
housekeeping equipment, which
is now becoming increasingly
high-tech.
My learnings:
Bathroom amenities:
Aromatherapy
Cleaning agents: Ecolab
Control desk procedures.
Lost and found.
Turn down service.
Making departure and occupied
rooms.
Mini bar: locking, opening and
refilling.
Corridor cleaning.

11. My learnings:
Seating styles for conferences,
seminars and informal functions.
Wine/ Beer service.
Tea/ Coffee counter.
The largest meeting &
conference facilities.
different meeting rooms
an exclusive pre-function are
an extensive Grand Ballroom

12. THE OBEROI PATISSERIE & DELICATESSEN, GURGAON
• Gleaming glass cases sit filled with delectable handmade cakes, pastries, breads, cheese and charcuterie.
• Fantastic chocolate sculptures sit beside seasonal specialities, and jars of handmade pickles and honey line the walls
• Soft leather armchairs invite guests to relax and enjoy views of the hotel's reflection pool, while savouring
a glass of wine, a cup of tea, coffee or a light snack.

13.  THE PIANO BAR AND CIGAR LOUNGE, GURGAON
 The Piano Bar at The Oberoi, Gurgaon serves classic and signature cocktails, and
boasts an international wine collection of over 200 labels, which can be savoured
in the exclusive wine room while enjoying uninterrupted views of the hotel's
reflection pool and listening to live piano.
 Unrivalled by other luxury hotels in Gurgaon the adjacent Cigar Lounge is first
of its kind in India. It is classically furnished with soft leather armchairs and
offers a range of hand rolled cigars and private humidor lockers for guests to
store their Cubans.

14.  AMARANTA, GURGAON
 Named after the flower that never fades, amaranta is a chic minimalist fine
dining restaurant with intimate seating arrangements and exceptional
personalised service.
 Indian food comes full circle in an all new progressive menu at our
contemporary Indian restaurant: amaranta at The Oberoi, Gurgaon.
Timeless Indian recipes and authentic flavours blend seamlessly with
unexpected pairings and presentations for a thoroughly modern dining
experience.

15.  AMARANTA, GURGAON-CONTINUED
 The amaranta a la carte menu, which includes a Kolkata Street Bento Box, a
Farsan medley with Dabeli Bao, Khakra Crisps, Dhokla Pakodas and chilli
yogurt dip, Lal Maas Kachodi with Aloo Subzi and our mélange from Hyderabad
a delectable interplay between haleem croquettes and magaz masala.

16.  THREESIXTYONE°, GURGAON
• At threesixtyone° restaurant at The Oberoi, Gurgaon, gourmet theatres hold
centre stage at live Japanese, Chinese, Indian and wood-fired pizza show
kitchens.
• Guests can dine indoors, or al fresco at the waterside deck, or even host an
exclusive dinner in the private dining room.
• Beside spectacular fire torches and demure candlelight, guests can savour a
gourmet 4-course meal accompanied by a bottle of Champagne shared with the
one they love.

17. Perfect place to meet
Designed like an exclusive living room with an exciting array of food and beverage
offerings, the JW Lounge is the heart of the hotel. With art and embellishment handpicked
to offer guests the ultimate JW sophistication, we invite you to experience our al fresco
service amidst a serene backdrop of water features.
Executive Lounge–
The Executive lounge caters to the guests living on the executive category rooms and the
suites. It serves complimentary continental breakfast, Express check-in & check out facility is
available at the executive floor. Complimentary usage of the internet at the lounge and usage
of the board room for up to 2 hours during the stay.

18. Banquets –
The Oberoi hotels and resorts offers one of the city’s largest meeting & conference facilities, including 8
meeting rooms spread across two levels, an exclusive pre-function area and an extensive Grand
Ballroom.
The perfect venue for business meetings, product launches, conferences and social events. A dedicated
events planning team, impeccable service and innovative menu options ensure that your event is made
memorable.
Pillar less ballroom, Beautiful Chandeliers , Inbuilt Projectors, 15000 luminous screen are the USP’s of the
Banquet.

19. My learnings:
• Engaging and meeting the applicants
• Assisting the team in organizing the events
• Assisting in onboarding of the new joiners
• Helping in conducting the townhalls
• Coordinating and calling the candidates for the vacancies
• Assisting in having the attendance in place for all the
departments
• Coming up with creative ideas to engage with the associates in
order to retain them in the organization
• Maintaining the personnel files
• Assisting in insurance and clearance of the associates

21. THANK YOU