For corresponding audio, view the full webinar here: http://bit.ly/1QRll9t Gregg Malkary, Founder and Managing Director, Spyglass Consulting Group, Lance Mehaffey, MHA, National Healthcare Program Manager, ShoreTel, and Jared Baker of the Boston Baskin Cancer Foundation discuss how mobile unified communications (UC) helps improve care team collaboration, care coordination, and the overall patient experience by supporting end user workflow actions with secure, easy-to-use mobile collaboration tools.

1. ©2015 ShoreTel, Inc. All rights reserved worldwide. 1|
December 3, 2015
How Mobile Unified Communications
Transform Clinical Workflows

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THE VALUE YOU’LL GET TODAY
Mobile UC Market Insights (20 MINUTES)
ShoreTel Mobile UC Capabilities (10 MINUTES)
Adopting Mobile UC - Boston Baskin Cancer Foundation (15 MINUTES)
Q & A (15 MINUTES)

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WEBINAR PANELIST
Jared Baker
IT Director, Boston Baskin Cancer Foundation
Greg Malkary
Founder and Managing Director, Spyglass Consulting Group
Lance Mehaffey
Healthcare Vertical Program Manager, ShoreTel

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MOBILE UC MARKET INSIGHTS

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MOBILE UC MARKET INSIGHTS
Identify
• Problems with existing communications tools
Examine
• Why clinicians are using personal smartphones
Identify
• Enterprise requirements for a secure mobile UC solutions
Explore
• Potential clinical usage models

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RESEARCH METHODOLOGY
Conducted
• Nationwide end user market study
Interviewed
• 400 US-based physicians and nurses
Explored
• Communications inefficiencies
• Mobile communications usage models
• Barriers for widespread adoption

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MARKET OPPORTUNITY
Clinicians are mobile professionals
• 800K physicians, 3M nurses, 5M allied health workers
Inefficient communications causes harm
• 70% treatment delays & sentinel events (JCAHO)
Health IT imperatives
• Evaluate mobility and unified communications options

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COMMUNICATIONS CHALLENGES
• Experiencing communications overload
• Carrying multiple devices
• Relying on antiquated paging systems
• Difficulties collaborating with team members

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PERSONAL SMARTPHONE USAGE
Cellular
Communications
Unsecured
Messaging
Medical
Reference
Web
Browsing

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MOBILE UNIFIED COMMUNICATIONS
Enterprise-class solution
• Enhance clinical communications
• Protect patient health information
• Integrate health IT infrastructure

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MOBILE UC GOVERNANCE STRATEGY

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ENHANCE CLINICAL COMMUNICATIONS
• VoIP Communications
• Secure Messaging
• Unified Directory
• Application Integration
• Presence / Status Mgmt.

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PROTECT PATIENT INFORMATION
• Authentication and data encryption
• Auditing and reporting tools
• Mobile device management
• Network monitoring tools

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INTEGRATE HEALTH INFRASTRUCTURE
• Network system upgrades
• VoIP system integration
• Hosted cloud-based solution
• Technical end user support

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CLINICAL USAGE MODELS
Patient
Referrals
Patient
Consults
Prescription
Verification
Patient
Appointments
Discharge
Instructions

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SHORETEL UC MOBILITY CAPABILITIES

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SHORETEL CONNECT MOBILITY APP
• Integrate staff smart devices
to exiting phone system
• iOS / Apple and Android
smartphones, tablets, and Apple
wearable devices
• VoIP over WLAN
• Authentication and encryption
with X.509 digital certificates
and AES-256 encryption

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SHORETEL CONNECT MOBILITY – KEY FEATURES
• Outlook integration for one-
click conference call access
• GoToMeeting and WebEx
calls supported
• Collaborative desktop sharing
via mobile devices
• Peer-to-peer video / instant
messaging
• Desk phone features

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SHORETEL CONNECT MOBILITY – KEY BENEFITS
• Dual persona solution
• Reduce dropped calls from
inhibited cellular calls
• Enable on-the-fly care
coordination
• Reduce collaboration latency
• Very efficient solution management

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ADOPTING MOBILE UC – BOSTON BASKIN Q & A

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BOSTON BASKIN CANCER FOUNDATION
• Treats 1,000 patients annually
across 3 states
• 2 cancer centers and 8 clinical sites,
including: medical, radiation and
surgical oncology
• 40 doctors and nurses on the
Shoretel mobile UC solution
• 2015 Castle Connolly's Top Doctors
• ASCO’s Quality Oncology Practice
Initiative QOPI Certified

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FINAL Q & A

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TO LEARN MORE
• ShoreTel mobile UC white paper
• Schedule a demonstration
shoretel.com/findareseller
• Complete list of supported devices
shoretel.com/shoretel-connect-mobility-devices
• Spyglass Consulting Group:
- (650) 575-9682
- gmalkary@spyglass-consulting.com

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December 3, 2015
Thanks For Your Time!