SlideShare a Scribd company logo
©2015 ShoreTel, Inc. All rights reserved worldwide. 1|
December 3, 2015
How Mobile Unified Communications
Transform Clinical Workflows
©2015 ShoreTel, Inc. All rights reserved worldwide. 2|
THE VALUE YOU’LL GET TODAY
Mobile UC Market Insights (20 MINUTES)
ShoreTel Mobile UC Capabilities (10 MINUTES)
Adopting Mobile UC - Boston Baskin Cancer Foundation (15 MINUTES)
Q & A (15 MINUTES)
©2015 ShoreTel, Inc. All rights reserved worldwide. 3|
WEBINAR PANELIST
Jared Baker
IT Director, Boston Baskin Cancer Foundation
Greg Malkary
Founder and Managing Director, Spyglass Consulting Group
Lance Mehaffey
Healthcare Vertical Program Manager, ShoreTel
©2015 ShoreTel, Inc. All rights reserved worldwide. 4|
MOBILE UC MARKET INSIGHTS
©2015 ShoreTel, Inc. All rights reserved worldwide. 5|
MOBILE UC MARKET INSIGHTS
Identify
• Problems with existing communications tools
Examine
• Why clinicians are using personal smartphones
Identify
• Enterprise requirements for a secure mobile UC solutions
Explore
• Potential clinical usage models
©2015 ShoreTel, Inc. All rights reserved worldwide. 6|
RESEARCH METHODOLOGY
Conducted
• Nationwide end user market study
Interviewed
• 400 US-based physicians and nurses
Explored
• Communications inefficiencies
• Mobile communications usage models
• Barriers for widespread adoption
©2015 ShoreTel, Inc. All rights reserved worldwide. 7|
MARKET OPPORTUNITY
Clinicians are mobile professionals
• 800K physicians, 3M nurses, 5M allied health workers
Inefficient communications causes harm
• 70% treatment delays & sentinel events (JCAHO)
Health IT imperatives
• Evaluate mobility and unified communications options
©2015 ShoreTel, Inc. All rights reserved worldwide. 8|
COMMUNICATIONS CHALLENGES
• Experiencing communications overload
• Carrying multiple devices
• Relying on antiquated paging systems
• Difficulties collaborating with team members
©2015 ShoreTel, Inc. All rights reserved worldwide. 9|
PERSONAL SMARTPHONE USAGE
Cellular
Communications
Unsecured
Messaging
Medical
Reference
Web
Browsing
©2015 ShoreTel, Inc. All rights reserved worldwide. 10|
MOBILE UNIFIED COMMUNICATIONS
Enterprise-class solution
• Enhance clinical communications
• Protect patient health information
• Integrate health IT infrastructure
©2015 ShoreTel, Inc. All rights reserved worldwide. 11|
MOBILE UC GOVERNANCE STRATEGY
©2015 ShoreTel, Inc. All rights reserved worldwide. 12|
ENHANCE CLINICAL COMMUNICATIONS
• VoIP Communications
• Secure Messaging
• Unified Directory
• Application Integration
• Presence / Status Mgmt.
©2015 ShoreTel, Inc. All rights reserved worldwide. 13|
PROTECT PATIENT INFORMATION
• Authentication and data encryption
• Auditing and reporting tools
• Mobile device management
• Network monitoring tools
©2015 ShoreTel, Inc. All rights reserved worldwide. 14|
INTEGRATE HEALTH INFRASTRUCTURE
• Network system upgrades
• VoIP system integration
• Hosted cloud-based solution
• Technical end user support
©2015 ShoreTel, Inc. All rights reserved worldwide. 15|
CLINICAL USAGE MODELS
Patient
Referrals
Patient
Consults
Prescription
Verification
Patient
Appointments
Discharge
Instructions
©2015 ShoreTel, Inc. All rights reserved worldwide. 16|
SHORETEL UC MOBILITY CAPABILITIES
©2015 ShoreTel, Inc. All rights reserved worldwide. 17|
SHORETEL CONNECT MOBILITY APP
• Integrate staff smart devices
to exiting phone system
• iOS / Apple and Android
smartphones, tablets, and Apple
wearable devices
• VoIP over WLAN
• Authentication and encryption
with X.509 digital certificates
and AES-256 encryption
©2015 ShoreTel, Inc. All rights reserved worldwide. 18|
SHORETEL CONNECT MOBILITY – KEY FEATURES
• Outlook integration for one-
click conference call access
• GoToMeeting and WebEx
calls supported
• Collaborative desktop sharing
via mobile devices
• Peer-to-peer video / instant
messaging
• Desk phone features
©2015 ShoreTel, Inc. All rights reserved worldwide. 19|
SHORETEL CONNECT MOBILITY – KEY BENEFITS
• Dual persona solution
• Reduce dropped calls from
inhibited cellular calls
• Enable on-the-fly care
coordination
• Reduce collaboration latency
• Very efficient solution management
©2015 ShoreTel, Inc. All rights reserved worldwide. 20|
ADOPTING MOBILE UC – BOSTON BASKIN Q & A
©2015 ShoreTel, Inc. All rights reserved worldwide. 21|
BOSTON BASKIN CANCER FOUNDATION
• Treats 1,000 patients annually
across 3 states
• 2 cancer centers and 8 clinical sites,
including: medical, radiation and
surgical oncology
• 40 doctors and nurses on the
Shoretel mobile UC solution
• 2015 Castle Connolly's Top Doctors
• ASCO’s Quality Oncology Practice
Initiative QOPI Certified
©2015 ShoreTel, Inc. All rights reserved worldwide. 22|
FINAL Q & A
©2015 ShoreTel, Inc. All rights reserved worldwide. 23|
TO LEARN MORE
• ShoreTel mobile UC white paper
• Schedule a demonstration
shoretel.com/findareseller
• Complete list of supported devices
shoretel.com/shoretel-connect-mobility-devices
• Spyglass Consulting Group:
- (650) 575-9682
- gmalkary@spyglass-consulting.com
©2015 ShoreTel, Inc. All rights reserved worldwide. 24|
December 3, 2015
Thanks For Your Time!

More Related Content

Viewers also liked

著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960
著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960
著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960
Yuko Noguchi
 
Aliworld 5 eng_2016
Aliworld 5 eng_2016Aliworld 5 eng_2016
Aliworld 5 eng_2016
William (Bill) H. Bender, FCSI
 
Efg blog - human being
Efg   blog - human beingEfg   blog - human being
Feldoserade vägkurvor - Vectura
Feldoserade vägkurvor - VecturaFeldoserade vägkurvor - Vectura
Feldoserade vägkurvor - Vectura
Johan Granlund
 
The Key Elements of Effective Remote Communication
The Key Elements of Effective Remote CommunicationThe Key Elements of Effective Remote Communication
The Key Elements of Effective Remote Communication
Lean Startup Co.
 
Event Hacks: 3 ways you can use videos to promote your event
Event Hacks: 3 ways you can use videos to promote your eventEvent Hacks: 3 ways you can use videos to promote your event
Event Hacks: 3 ways you can use videos to promote your event
Peatix
 
Deneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif Pazarlar
Deneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif PazarlarDeneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif Pazarlar
Deneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif Pazarlar
Levent Ağaoğlu
 
Thirst for water
Thirst for waterThirst for water
Thirst for water
David Pires
 
プロセスとスレッド Cpuの使い方の違い in python
プロセスとスレッド Cpuの使い方の違い in pythonプロセスとスレッド Cpuの使い方の違い in python
プロセスとスレッド Cpuの使い方の違い in python
euphoricwavism
 

Viewers also liked (9)

著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960
著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960
著作権保護期間を1960年の米国データから考える/copyright duration in the US in 1960
 
Aliworld 5 eng_2016
Aliworld 5 eng_2016Aliworld 5 eng_2016
Aliworld 5 eng_2016
 
Efg blog - human being
Efg   blog - human beingEfg   blog - human being
Efg blog - human being
 
Feldoserade vägkurvor - Vectura
Feldoserade vägkurvor - VecturaFeldoserade vägkurvor - Vectura
Feldoserade vägkurvor - Vectura
 
The Key Elements of Effective Remote Communication
The Key Elements of Effective Remote CommunicationThe Key Elements of Effective Remote Communication
The Key Elements of Effective Remote Communication
 
Event Hacks: 3 ways you can use videos to promote your event
Event Hacks: 3 ways you can use videos to promote your eventEvent Hacks: 3 ways you can use videos to promote your event
Event Hacks: 3 ways you can use videos to promote your event
 
Deneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif Pazarlar
Deneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif PazarlarDeneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif Pazarlar
Deneyi̇mleri̇m:İhracatta 30+ Yıl, İhracatta İnovatif Pazarlar
 
Thirst for water
Thirst for waterThirst for water
Thirst for water
 
プロセスとスレッド Cpuの使い方の違い in python
プロセスとスレッド Cpuの使い方の違い in pythonプロセスとスレッド Cpuの使い方の違い in python
プロセスとスレッド Cpuの使い方の違い in python
 

More from ShoreTel

Never Saw it Coming: The Worst Technology Predictions of All Time
Never Saw it Coming: The Worst Technology Predictions of All TimeNever Saw it Coming: The Worst Technology Predictions of All Time
Never Saw it Coming: The Worst Technology Predictions of All Time
ShoreTel
 
9 Tips for Running a Successful Meeting with Remote Workers
9 Tips for Running a Successful Meeting with Remote Workers9 Tips for Running a Successful Meeting with Remote Workers
9 Tips for Running a Successful Meeting with Remote Workers
ShoreTel
 
Understanding BYOE and How Today's User Experience Drives Value for UC
Understanding BYOE and How Today's User Experience Drives Value for UCUnderstanding BYOE and How Today's User Experience Drives Value for UC
Understanding BYOE and How Today's User Experience Drives Value for UC
ShoreTel
 
The Legality of Call Recording
The Legality of Call Recording The Legality of Call Recording
The Legality of Call Recording
ShoreTel
 
Small Business Guide to Unified Communications
Small Business Guide to Unified CommunicationsSmall Business Guide to Unified Communications
Small Business Guide to Unified Communications
ShoreTel
 
How to Reduce Enterprise Mobility Expenses
How to Reduce Enterprise Mobility ExpensesHow to Reduce Enterprise Mobility Expenses
How to Reduce Enterprise Mobility Expenses
ShoreTel
 
Navigating IT Complexity - Research report by IDG
Navigating IT Complexity - Research report by IDGNavigating IT Complexity - Research report by IDG
Navigating IT Complexity - Research report by IDG
ShoreTel
 
From VOIP to UC: How to Simplify System Management
From VOIP to UC: How to Simplify System ManagementFrom VOIP to UC: How to Simplify System Management
From VOIP to UC: How to Simplify System Management
ShoreTel
 

More from ShoreTel (8)

Never Saw it Coming: The Worst Technology Predictions of All Time
Never Saw it Coming: The Worst Technology Predictions of All TimeNever Saw it Coming: The Worst Technology Predictions of All Time
Never Saw it Coming: The Worst Technology Predictions of All Time
 
9 Tips for Running a Successful Meeting with Remote Workers
9 Tips for Running a Successful Meeting with Remote Workers9 Tips for Running a Successful Meeting with Remote Workers
9 Tips for Running a Successful Meeting with Remote Workers
 
Understanding BYOE and How Today's User Experience Drives Value for UC
Understanding BYOE and How Today's User Experience Drives Value for UCUnderstanding BYOE and How Today's User Experience Drives Value for UC
Understanding BYOE and How Today's User Experience Drives Value for UC
 
The Legality of Call Recording
The Legality of Call Recording The Legality of Call Recording
The Legality of Call Recording
 
Small Business Guide to Unified Communications
Small Business Guide to Unified CommunicationsSmall Business Guide to Unified Communications
Small Business Guide to Unified Communications
 
How to Reduce Enterprise Mobility Expenses
How to Reduce Enterprise Mobility ExpensesHow to Reduce Enterprise Mobility Expenses
How to Reduce Enterprise Mobility Expenses
 
Navigating IT Complexity - Research report by IDG
Navigating IT Complexity - Research report by IDGNavigating IT Complexity - Research report by IDG
Navigating IT Complexity - Research report by IDG
 
From VOIP to UC: How to Simplify System Management
From VOIP to UC: How to Simplify System ManagementFrom VOIP to UC: How to Simplify System Management
From VOIP to UC: How to Simplify System Management
 

Recently uploaded

Monopoly PCD Pharma Franchise in Tripura
Monopoly PCD Pharma Franchise in TripuraMonopoly PCD Pharma Franchise in Tripura
Monopoly PCD Pharma Franchise in Tripura
SKG Internationals
 
3. User Guide Activity Budget Tracking App Steps to apply.pptx
3. User Guide Activity Budget Tracking App Steps to apply.pptx3. User Guide Activity Budget Tracking App Steps to apply.pptx
3. User Guide Activity Budget Tracking App Steps to apply.pptx
habtegirma
 
Friendly Massage in Ajman - Malayali Kerala Spa Ajman
Friendly Massage in Ajman - Malayali Kerala Spa AjmanFriendly Massage in Ajman - Malayali Kerala Spa Ajman
Friendly Massage in Ajman - Malayali Kerala Spa Ajman
Malayali Kerala Spa Ajman
 
nurs fpx 4050 assessment 4 final care coordination plan.pdf
nurs fpx 4050 assessment 4 final care coordination plan.pdfnurs fpx 4050 assessment 4 final care coordination plan.pdf
nurs fpx 4050 assessment 4 final care coordination plan.pdf
Carolyn Harker
 
DAHL APPROACH a novel technique to raise bite
DAHL APPROACH a novel technique to raise biteDAHL APPROACH a novel technique to raise bite
DAHL APPROACH a novel technique to raise bite
SuraiyaTaranum
 
05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx
05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx
05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx
Santhosh Raj
 
Research, Monitoring and Evaluation, in Public Health
Research, Monitoring and Evaluation, in Public HealthResearch, Monitoring and Evaluation, in Public Health
Research, Monitoring and Evaluation, in Public Health
aghedogodday
 
The Importance of Black Women Understanding the Chemicals in Their Personal C...
The Importance of Black Women Understanding the Chemicals in Their Personal C...The Importance of Black Women Understanding the Chemicals in Their Personal C...
The Importance of Black Women Understanding the Chemicals in Their Personal C...
bkling
 
一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理
一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理
一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理
obowu
 
English Drug and Alcohol Commissioners June 2024.pptx
English Drug and Alcohol Commissioners June 2024.pptxEnglish Drug and Alcohol Commissioners June 2024.pptx
English Drug and Alcohol Commissioners June 2024.pptx
MatSouthwell1
 
Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...
Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...
Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...
Lighthouse Retreat
 
Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)
Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)
Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)
Aditi Jagtap Pune
 
Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...
Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...
Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...
The Lifesciences Magazine
 
Fit to Fly PCR Covid Testing at our Clinic Near You
Fit to Fly PCR Covid Testing at our Clinic Near YouFit to Fly PCR Covid Testing at our Clinic Near You
Fit to Fly PCR Covid Testing at our Clinic Near You
NX Healthcare
 
Electrocardiogram_20240614_173859_0000.pdf
Electrocardiogram_20240614_173859_0000.pdfElectrocardiogram_20240614_173859_0000.pdf
Electrocardiogram_20240614_173859_0000.pdf
Elackkiya Balamurugan
 
Sectional dentures for microstomia patients.pptx
Sectional dentures for microstomia patients.pptxSectional dentures for microstomia patients.pptx
Sectional dentures for microstomia patients.pptx
SatvikaPrasad
 
一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理
一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理
一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理
xkute
 
Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...
Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...
Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...
DrDevTaneja1
 
Health Tech Market Intelligence Prelim Questions -
Health Tech Market Intelligence Prelim Questions -Health Tech Market Intelligence Prelim Questions -
Health Tech Market Intelligence Prelim Questions -
Gokul Rangarajan
 
Solution manual for managerial accounting 18th edition by ray garrison eric n...
Solution manual for managerial accounting 18th edition by ray garrison eric n...Solution manual for managerial accounting 18th edition by ray garrison eric n...
Solution manual for managerial accounting 18th edition by ray garrison eric n...
rightmanforbloodline
 

Recently uploaded (20)

Monopoly PCD Pharma Franchise in Tripura
Monopoly PCD Pharma Franchise in TripuraMonopoly PCD Pharma Franchise in Tripura
Monopoly PCD Pharma Franchise in Tripura
 
3. User Guide Activity Budget Tracking App Steps to apply.pptx
3. User Guide Activity Budget Tracking App Steps to apply.pptx3. User Guide Activity Budget Tracking App Steps to apply.pptx
3. User Guide Activity Budget Tracking App Steps to apply.pptx
 
Friendly Massage in Ajman - Malayali Kerala Spa Ajman
Friendly Massage in Ajman - Malayali Kerala Spa AjmanFriendly Massage in Ajman - Malayali Kerala Spa Ajman
Friendly Massage in Ajman - Malayali Kerala Spa Ajman
 
nurs fpx 4050 assessment 4 final care coordination plan.pdf
nurs fpx 4050 assessment 4 final care coordination plan.pdfnurs fpx 4050 assessment 4 final care coordination plan.pdf
nurs fpx 4050 assessment 4 final care coordination plan.pdf
 
DAHL APPROACH a novel technique to raise bite
DAHL APPROACH a novel technique to raise biteDAHL APPROACH a novel technique to raise bite
DAHL APPROACH a novel technique to raise bite
 
05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx
05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx
05 CLINICAL AUDIT-ORTHO done at a peripheral.pptx
 
Research, Monitoring and Evaluation, in Public Health
Research, Monitoring and Evaluation, in Public HealthResearch, Monitoring and Evaluation, in Public Health
Research, Monitoring and Evaluation, in Public Health
 
The Importance of Black Women Understanding the Chemicals in Their Personal C...
The Importance of Black Women Understanding the Chemicals in Their Personal C...The Importance of Black Women Understanding the Chemicals in Their Personal C...
The Importance of Black Women Understanding the Chemicals in Their Personal C...
 
一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理
一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理
一比一原版布里斯托大学毕业证(Bristol毕业证书)学历如何办理
 
English Drug and Alcohol Commissioners June 2024.pptx
English Drug and Alcohol Commissioners June 2024.pptxEnglish Drug and Alcohol Commissioners June 2024.pptx
English Drug and Alcohol Commissioners June 2024.pptx
 
Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...
Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...
Psychedelic Retreat Portugal - Escape to Lighthouse Retreats for an unforgett...
 
Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)
Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)
Daughter's of Dr Ranjit Jagtap (Poulami & Aditi)
 
Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...
Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...
Cyclothymia Test: Diagnosing, Symptoms, Treatment, and Impact | The Lifescien...
 
Fit to Fly PCR Covid Testing at our Clinic Near You
Fit to Fly PCR Covid Testing at our Clinic Near YouFit to Fly PCR Covid Testing at our Clinic Near You
Fit to Fly PCR Covid Testing at our Clinic Near You
 
Electrocardiogram_20240614_173859_0000.pdf
Electrocardiogram_20240614_173859_0000.pdfElectrocardiogram_20240614_173859_0000.pdf
Electrocardiogram_20240614_173859_0000.pdf
 
Sectional dentures for microstomia patients.pptx
Sectional dentures for microstomia patients.pptxSectional dentures for microstomia patients.pptx
Sectional dentures for microstomia patients.pptx
 
一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理
一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理
一比一原版(UoA毕业证)昆士兰科技大学毕业证如何办理
 
Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...
Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...
Digital Health in India_Health Informatics Trained Manpower _DrDevTaneja_15.0...
 
Health Tech Market Intelligence Prelim Questions -
Health Tech Market Intelligence Prelim Questions -Health Tech Market Intelligence Prelim Questions -
Health Tech Market Intelligence Prelim Questions -
 
Solution manual for managerial accounting 18th edition by ray garrison eric n...
Solution manual for managerial accounting 18th edition by ray garrison eric n...Solution manual for managerial accounting 18th edition by ray garrison eric n...
Solution manual for managerial accounting 18th edition by ray garrison eric n...
 

How Mobile UC Transforms Clinical Workflows

  • 1. ©2015 ShoreTel, Inc. All rights reserved worldwide. 1| December 3, 2015 How Mobile Unified Communications Transform Clinical Workflows
  • 2. ©2015 ShoreTel, Inc. All rights reserved worldwide. 2| THE VALUE YOU’LL GET TODAY Mobile UC Market Insights (20 MINUTES) ShoreTel Mobile UC Capabilities (10 MINUTES) Adopting Mobile UC - Boston Baskin Cancer Foundation (15 MINUTES) Q & A (15 MINUTES)
  • 3. ©2015 ShoreTel, Inc. All rights reserved worldwide. 3| WEBINAR PANELIST Jared Baker IT Director, Boston Baskin Cancer Foundation Greg Malkary Founder and Managing Director, Spyglass Consulting Group Lance Mehaffey Healthcare Vertical Program Manager, ShoreTel
  • 4. ©2015 ShoreTel, Inc. All rights reserved worldwide. 4| MOBILE UC MARKET INSIGHTS
  • 5. ©2015 ShoreTel, Inc. All rights reserved worldwide. 5| MOBILE UC MARKET INSIGHTS Identify • Problems with existing communications tools Examine • Why clinicians are using personal smartphones Identify • Enterprise requirements for a secure mobile UC solutions Explore • Potential clinical usage models
  • 6. ©2015 ShoreTel, Inc. All rights reserved worldwide. 6| RESEARCH METHODOLOGY Conducted • Nationwide end user market study Interviewed • 400 US-based physicians and nurses Explored • Communications inefficiencies • Mobile communications usage models • Barriers for widespread adoption
  • 7. ©2015 ShoreTel, Inc. All rights reserved worldwide. 7| MARKET OPPORTUNITY Clinicians are mobile professionals • 800K physicians, 3M nurses, 5M allied health workers Inefficient communications causes harm • 70% treatment delays & sentinel events (JCAHO) Health IT imperatives • Evaluate mobility and unified communications options
  • 8. ©2015 ShoreTel, Inc. All rights reserved worldwide. 8| COMMUNICATIONS CHALLENGES • Experiencing communications overload • Carrying multiple devices • Relying on antiquated paging systems • Difficulties collaborating with team members
  • 9. ©2015 ShoreTel, Inc. All rights reserved worldwide. 9| PERSONAL SMARTPHONE USAGE Cellular Communications Unsecured Messaging Medical Reference Web Browsing
  • 10. ©2015 ShoreTel, Inc. All rights reserved worldwide. 10| MOBILE UNIFIED COMMUNICATIONS Enterprise-class solution • Enhance clinical communications • Protect patient health information • Integrate health IT infrastructure
  • 11. ©2015 ShoreTel, Inc. All rights reserved worldwide. 11| MOBILE UC GOVERNANCE STRATEGY
  • 12. ©2015 ShoreTel, Inc. All rights reserved worldwide. 12| ENHANCE CLINICAL COMMUNICATIONS • VoIP Communications • Secure Messaging • Unified Directory • Application Integration • Presence / Status Mgmt.
  • 13. ©2015 ShoreTel, Inc. All rights reserved worldwide. 13| PROTECT PATIENT INFORMATION • Authentication and data encryption • Auditing and reporting tools • Mobile device management • Network monitoring tools
  • 14. ©2015 ShoreTel, Inc. All rights reserved worldwide. 14| INTEGRATE HEALTH INFRASTRUCTURE • Network system upgrades • VoIP system integration • Hosted cloud-based solution • Technical end user support
  • 15. ©2015 ShoreTel, Inc. All rights reserved worldwide. 15| CLINICAL USAGE MODELS Patient Referrals Patient Consults Prescription Verification Patient Appointments Discharge Instructions
  • 16. ©2015 ShoreTel, Inc. All rights reserved worldwide. 16| SHORETEL UC MOBILITY CAPABILITIES
  • 17. ©2015 ShoreTel, Inc. All rights reserved worldwide. 17| SHORETEL CONNECT MOBILITY APP • Integrate staff smart devices to exiting phone system • iOS / Apple and Android smartphones, tablets, and Apple wearable devices • VoIP over WLAN • Authentication and encryption with X.509 digital certificates and AES-256 encryption
  • 18. ©2015 ShoreTel, Inc. All rights reserved worldwide. 18| SHORETEL CONNECT MOBILITY – KEY FEATURES • Outlook integration for one- click conference call access • GoToMeeting and WebEx calls supported • Collaborative desktop sharing via mobile devices • Peer-to-peer video / instant messaging • Desk phone features
  • 19. ©2015 ShoreTel, Inc. All rights reserved worldwide. 19| SHORETEL CONNECT MOBILITY – KEY BENEFITS • Dual persona solution • Reduce dropped calls from inhibited cellular calls • Enable on-the-fly care coordination • Reduce collaboration latency • Very efficient solution management
  • 20. ©2015 ShoreTel, Inc. All rights reserved worldwide. 20| ADOPTING MOBILE UC – BOSTON BASKIN Q & A
  • 21. ©2015 ShoreTel, Inc. All rights reserved worldwide. 21| BOSTON BASKIN CANCER FOUNDATION • Treats 1,000 patients annually across 3 states • 2 cancer centers and 8 clinical sites, including: medical, radiation and surgical oncology • 40 doctors and nurses on the Shoretel mobile UC solution • 2015 Castle Connolly's Top Doctors • ASCO’s Quality Oncology Practice Initiative QOPI Certified
  • 22. ©2015 ShoreTel, Inc. All rights reserved worldwide. 22| FINAL Q & A
  • 23. ©2015 ShoreTel, Inc. All rights reserved worldwide. 23| TO LEARN MORE • ShoreTel mobile UC white paper • Schedule a demonstration shoretel.com/findareseller • Complete list of supported devices shoretel.com/shoretel-connect-mobility-devices • Spyglass Consulting Group: - (650) 575-9682 - gmalkary@spyglass-consulting.com
  • 24. ©2015 ShoreTel, Inc. All rights reserved worldwide. 24| December 3, 2015 Thanks For Your Time!

Editor's Notes

  1. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  2. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  3. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  4. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  5. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  6. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  7. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  8. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  9. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  10. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  11. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  12. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  13. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  14. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61
  15. Stack up to other companies? Need 60 or greater for COE. Floor not set yet. ShoreTel – 66 How about our partners Partners - 61