2. INTRODUCTION
The art of diplomacy (or tact) can be the deciding factor between
hurt feelings and a positive encounter, both in the workplace
and beyond. Although we want to maintain honesty at all times,
it’s also vital that we find the right manner in which to convey
information to our colleagues, superiors, and subordinates. This
is where diplomacy comes in. Tact and diplomacy include the
ability to understand the feelings, ideas, beliefs and opinions of
others. This is a skill that must be mastered by all professionals,
regardless of their company ranking. Diplomacy strengthens
relationships within the workplace by decreasing the level of
negative emotional impact upon the delivery of unfavorable
news or feedback. Of course, when it comes to any type of
negotiation, tact and diplomacy are invaluable.
3. Maintains good relationships
Being diplomatic with your colleagues keeps disagreements at
bay and helps to settle them amicably, creating a better
environment.
Avoids cultural clashes
Your colleagues may not be from the same country as you and
may subsequently have different opinions and views to yours.
Be open-minded about it!
Prevents emotional outbursts
If you find yourself in an emotional situation, being
diplomatic will help mediate the discussion or know when to
take a step back to reflect on it.
4. Maintains objectivity
In most office communication and discussions, being
diplomatic will mean taking an objective view on the
situation and focusing on the facts of the matter.
Keeps body language neutral
Conversing diplomatically in any given situation is
usually not as effective if your body language is not
reflective of that. Match your posture to your
message!
