Mactan Cebu International Airport.rev3docx - Copy

Megawide-GISPL Construction Joint
Venture (MGCJV)
&
Jardine Schindler Elevator Corporation
“Taking our relationship to the top”
Project Plan & Preventive Maintenance Package
for Mactan Cebu Int’l Airport T2 + T1

Contents
MGCJV & Jardine Schindler Elevator Corp. 1
Contents 2
MGCJV and Jardine Schindler 3
Leadership through service 3
Safety program 4
Overview of the Field Safety Program 4
Safety training 4
Award 5
The MCIA T2 + T1 project 5
Organization plan 5
Jardine Schindler’s MCIA T2 + T1 project organization 5
On-site project team, tasks and responsibilities 6
Project administration and recruitment 6
Engineering 7
Schindler's Vertical Transportation Engineering 7
Supply chain 7
The right mix: sourcing and procurement 7
Planning ahead: packing and labeling 7
Inbound shipping: transporting to warehouse 8
Warehousing 8
Unloading of Equipment 8
Site storage plan 8
Waste management 8
Installation process 9
Equipment 9
Construction Methodology 9
Schindler service and maintenance 10
Global support 10
Regional support 10
Local support 10
Spare parts invetory 10
Training 11
Measuring service performance 11
What does this all mean? 11
Airport Reference Projects 12
Technical Traininng and Field Support 13-17
Preventive Maintenance Package 18-22

MCIA T2 + T1 & Jardine Schindler Philippines: Taking our relationship to the top
| 3
Tender Pre-Site On-Site Service
Award Engineering Procurement Production
In-
/Outbound
Installation Handover Maintenance
MGCJV and Jardine Schindler
A partnership which takes you to the top
Leadership through Customer Service
Schindler’s company vision, “Leadership through Customer Service,” serves as our guiding
principle throughout each customer relationship. To achieve that vision, employees throughout our
organization put these values into practice every day:
 As a premiere total service company we at Schindler live values that provide our customers
with outstanding service as well as world class products.
 We are passionate service providers to both our internal and external customers.
 Every business process is designed to best serve our customers.
Being one of your new partners, Jardine Schindler will demonstrate these values on your landmark
Mactan Cebu International Airport Terminal 2 & Terminal 1 (MCIA T2 & T1) project and look
forward to a strong working partnership with the Cebu airport project team. Jardine Schindler is
committed to providing MCIA T2 & T1 an unparalleled experience in this prestigious project utilizing
Schindler’s exceptional products and services. Our dedicated team will ensure MCIA T2 & T1
exceed its objectives for reliable mobility in a landmark building known for its innovative design,
technological excellence and unsurpassed efficiency.
Jardine Schindler management and engineering team has developed this Project Plan to provide
you with an overview of our approach to make this project a successful initiative.

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Award Engineering Procurement Production
In-
/Outbound
Installation Handover Maintenance
Safety program
Our first priority
Overview of the Field Safety Program
Jardine Schindler's Field Safety Program has been developed to provide our customers with the necessary
information regarding our efforts to reduce accidents and maintain compliance with applicable safety
regulations.
The goals of Schindler's Field Safety Program are to reduce the incidence of workplace injuries and illnesses
and maintain compliance with all applicable safety regulations. These goals are carried out through
established company safety procedures and employee training. We continuously monito r the success of the
Field Safety Program by tracking accident reduction efforts, workers' compensation accident costs, number of
accidents, near miss analysis and employee training.
Schindler maintains safety procedures/programs designed to ensure the success of the Field Safety Program.
The following elements are included:
 Guidelines for safe work practices
 Accident reporting and investigation procedures
 OSHA Required Training Programs (i.e.: Fall Protection, Scaffolds, Hazard Communication, Electrical)
 Jardine Schindler Group safety training programs
 Employee disciplinary procedures
 Substance abuse testing guidelines
 Subcontractor safety and insurance requirements
 Emergency and first aid procedures
 Fire protection measures
 Personal Protective Equipment (PPE) requirements
 Proper mechanical and manual materials handling
 Working at Heights
 Guidelines for working in buildings where asbestos may be present
 Schindler maintains written programs for Hazard Communication, Fall Protection, Confined Space,
Lockout/Tagout, Respiratory Protection and Scaffolding and other OSHA-required training programs.
Safety training
Schindler maintains an on-going safety training program for all field employees to ensure that all have been
trained in the safe execution of their work assignments. This training includes the following:
 Safe work practices, Installation Methods, Tooling
 Recognition and abatement of unsafe conditions
 How to prevent common causes of accidents (i.e., back injuries)
 Hazard Communication/handling of hazardous materials
 Control of electrical hazards
 Proper materials storage and handling
 Identification, Reporting, Improvement
In addition to the training, Schindler employees will carry out the required per their position and per the table
below:
Position Safety Walk Safety Inspection Toolbox Talk
Managing Director 1 per 6 months on site 1 per year on site 1 per year on site
NI Business Director 1 per 6 months on site 1 per year on site 1 per year on site
Cebu Branch Manager 4 per 6 months on site 4 per 6 months on site 4 per 6 months on site
NI Fulfillment Manager 4 per 6 months on site 4 per 6 months on site 4 per 6 months on site
Project Manager 2 per month 2 per month Daily
Installation Supervisor 2 per month 1 per month Daily

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Award Engineering Procurement Production In-/Outbound Installation Handover Maintenance
Award
Establishing working relationships
The MCIAT2 + T1 project
A major component of our installation at this landmark project will be the Schindler’s top of the line
S5500 elevator and S9300-20 series escalator system, designed not only to be highly efficient and
clean, but also supports the overall energy efficiency of the building.
Organization plan
In major projects such as this, the lift and escalator contractor is a critical contributor to the success
of the project overall. Close interaction with all stakeholders is required to professionally and
effectively address the different needs and job specific requirements such as performance, design,
scheduling and vertical transportation during the construction phase.
MCIA T2 + T1 project organization
The size and complexity of the MCIA project requires a seamless transition between sales and
execution teams. This is achieved through having a group of key individuals on the Project Team
who are involved in all the internal and external discussions during the award phase. The Project
Team is responsible for all Schindler’s commitments regarding the project. For instance, the Project
Master Schedule is established by the Project Manager based on the bid information provided by
the general contractor and in close cooperation with Engineering, Production and the Client Project
Team. The same is valid for the Installation Schedule. This schedule is based on the pour
schedule of building and the Master Schedule.
This approach ensures that the Client Project Team has all the necessary information available at
the start of the detailed project planning phase. Potential starting “friction” with the customer is
eliminated as both parties have an established understanding of key project requirements.
Jardine Schindler
MCIA T2 + T1 Project Organization
JESUS BERNARDO PALMA II
Managing Director JSP
E&E Experience: 7 yrs
DAVID MELSOM
Cebu Branch Manager
BRENDAN USHER
New Installation Director
SHILADITYA CHANDA
Project Manager
JESSIE PAGUINTO
NI Fulfillment Manager
PROJECT ADMINISTRATOR
INSTALLATION
SUPERVISOR
TESTING & COMMISSIONING
and SAIS

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On-site project team, tasks and responsibilities
Upon project award the listed Jardine Schindler personnel and/or accredited/trained sub-con will be
tasked to implement the fulfillment program and on-site organization of MCIA T2 + T1 project.
Proper staffing and clearly defined tasks and responsibilities are fundamental to the project’s
success. However some responsibilities are shared by all and those are project safety, accident
prevention and customer satisfaction.
Person / Function
Responsibilities Main Tasks
David Melsom
Cebu Branch Manager
E&E Experience:3 yrs
Edu. Background: Bsc HONS, Information System
Overall JSP Responsible
ProjectSafety / AccidentPrevention
Internal Coordination Management
Quality and Cost Monitoring
Customer Satisfaction
Internal Monitoring ofProject
Ensuring Key Milestonesare met
Coordination and Supportwith Schindler Org
Shiladitya Chanda
ProjectManager
E&E Experience:24 yrs
Edu. Background: Diploma in Mechanical Eng’g
Project Lead
Timely Project completion
Overall Project Quality- and Costs- Mgmt.
Schedule and Resource Monitoring
Interface with MCIA T2 + T1 & General
Contractors Mgmt.
Set up and lead On-Site Organization
Set up and Manage ProjectMaster-Schedule
Monitor and Deliver Key Milestones
Installation Supervisor InstallationLead
ProjectSchedule and Resource Planning
Lead ProjectAdministration
Project Mgmt / Drawing Submission
Installation Schedule
Coordination between different Eng.-Teams
Coordination within Schindler Org.
Quality Assurance Personnel Quality / Elevator Performance
Installation Quality / Elevator Performance
Signing off Installation Milestones per
Schindler Quality Assurance Checklists
Lead Testing & Commissioning Testing and Commissioning
Installation Commissioning
Troubleshooting if Applicable
Electrical Coordination
T and C Labor Distribution
Complete T and C works within Schedule
and to Schindler Standards in preparation for
SAIS
Lead designated T and C Labor on site
Project administration and recruitment
Jardine Schindler’s recruitment strategy encompasses our complete process of screening,
assessing, interviewing, hiring, training, mobilizing and retaining a qualified and skilled workforce
capable of meeting or exceeding all objectives, timelines and goals for MCIA project. We have
significant experience with projects of similar scope and magnitude and are extremely confident that
our professional and talented team of human resources and field managers will achieve staffing
requirements at all levels.
For MCIA T2 + T1 installation, we anticipate a field workforce of 25 staff & sub-con throughout the
project. All of the Installers will be hand selected from our Jardine Schindler workforce and will have
the following prerequisites:
 Schindler Certified S5500, and S9300-20 Installer and Supervisor
 Demonstrated superior skills as a foreman in large, complex construction environments with
multiple trades.
 Possess product line experience and knowledge.
 Correct attitude and approach to stringent Schindler Safety Guidelines
 Will be strongly endorsed and recommended by senior management
Schindler has a progressive affirmative action policy underscoring our beliefs in equal employment
opportunities and our company-wide commitment to diversity.

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Aw ard Engineering Procurement Production In-/Outbound Installation Handover Maintenance
Engineering
When design counts, details matter
Schindler’s Vertical Transportation Engineering Organization
For the MCIA T2 + T1 project, Jardine Schindler’s Engineering Center in Hong Kong with
collaboration with the local engineering team will lead the design, engineering and logistics. The
team has more than 20 experts supporting all South East Asian major projects from sales support
through installation and maintenance.
This unique organizational set up with dedicated resources and direct access to a global network of
critical know-how will lead the project to a successful completion.
Schindler’s history of successful project execution has shown that working closely with the client and
a solid, trusting working relationship is a critical requirement for overall project results.
Supply chain
Beginning with the end in mind
The right mix: sourcing and procurement
The Schindler S5500 and S9300 product lines have been developed using Schindler’s reliable state-
of-the-art technology. All key components such as machines, drives, controllers, doors, cars and all
safety related equipment are produced in Schindler manufacturing facilities, mainly in China.
Planning ahead: packing and labeling
To ensure high-quality and efficient installation, we implement a unique packing and labeling
concept during the procurement of the elevator materials, anticipating the particular requirements of
your installation.
The packing concept will be based on MCIA T2 + T1 specific installation process and will minimize
on-site storage room, packing material and most importantly, will lead to a significant reduction in
lost or damaged material.
Further material identification / box labeling will be one of the key success factors for the MCIA
project. All suppliers will receive clear instructions how each box has to be labeled and color coded
to ensure each component can be immediately identified. To enforce the specific packing and
labeling requirements the Project Team will conduct factory audits prior to shipping.

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Supply chain
Beginning with the end in mind
Inbound shipping: transporting to warehouse
For our inbound shipping process, the transport of material from our overseas factories or other
suppliers to our freight forwarders warehouse in Cebu will be accomplished through Time Cargo a
registered forwarder in the Philippines and by a directive from Schindler.
Warehousing
Schindler will stage the delivery of equipment in line with the overall requirements on site. Additional
items may be stored at an offsite location for a limited duration to ensure unnecessary space take up
on site. This allows Schindler to closely monitor the location of the equipment and coordinate
properly the delivery. Offsite warehousing will only be used as a transition between customs
clearance and delivery to site, however Schindler provides assurance that it is in a dry, secure and
accessible location as provided by our freight forwarder Time Cargo.
Unloading Equipment
Schindler will deliver all materials via Flat Bed Truck. The unloading of elevator boxes and
distribution on site will be via Forklift. For our Escalators, initial unloading will be via mobile crane. All
deliveries will be coordinated with the onsite Project Management team and in line with site rules,
regulations and procedures.
Site Storage plan
Correct Site Storage enables us to install our equipment efficiently. We are also mindful of working
around other trades and thus it is important to agree on required storage areas that mutually benefit
all contractors upon Contract signing. Schindler will identify the site storage locations such that the
material is easily accessible to the mechanics. Material for every bank will be stored near to the
respective bank to avoid confusion and ease accessibility. For the S9300 Escalators, we will
coordinate the timing of the delivery so that a complete Escalator can be located in place
immediately after delivery to site. This will eliminate the need for large storage locations on site,
remove any double handling and also maintain clear and safe access for other trades on site.
Waste management
Schindler will remove and properly dispose waste from the job site on a weekly basis initially and
then bi weekly as required. A designated Supervisor per week will arrange trash collection in line
with on site procedures.

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Aw ard Engineering Procurement Production Supply Chain Installation Handover Maintenance
Installation process
Quality, built in
The installation of elevator and escalator equipment is a demanding task for the entire installation
team. The target is a reliable, smooth elevator system with no compromise in safety. Because of our
emphasis on equipment, people, training and defined processes, Jardine Schindler guarantees a
superior project execution with outstanding elevator performance with regard to vibration, noise and
reliability.
Schindler achieves its performance target, by addressing these critical items during the installation:
Equipment
At MCIA T2 + T1 project, Jardine Schindler will install its top-shelf product lines S5500 (lifts) and
S9300-20 (Escalators)
The Schindler products distinct design features include:
 Application of products per the requirements of the specification
 A rail system design that ensures outstanding ride quality initially and after full building
settlement.
 A car shell design that reduces airborne noise in the car to a minimum, allowing a smooth
and comfortable ride.
 A door drive design that has an outstanding but safe opening and closing performance plus it
is equipped with “active clutches” to assure that landing doors will be always closed in spite
of high winds within the hoistway
 Aesthetically pleasing interior and cladding finishes to complement the high end design of the
building and appeal to users.
Construction Methodology
Please refer to the attached generic installation templates detailing the step by step installation
process for the specific products offered.
Please note at time of tender and submission of this document a Master Programme for the entire
site was not supplied and therefore exact installation times could not be provided.
We would like to highlight the following key milestones from the client side to enable us to maintain
our works on site:
1. Shaft Hand Over – Critical that the shafts are completed on time, watertight and to our
specifications
2. Temporary Power – Critical for our Installation works
3. Permanent Power – Per product per our Specification run to the correct terminal points on
time
Should any of the above not be supplied on time then we will encounter delays in our programme of
works. For each milestone above the initial dates will be provided in line with contractual and on site
master programme dates.

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Schindler service and maintenance –
“Leadership through Customer Service”
Global & Regional resources, local service
Global support
As a global enterprise, Schindler service technicians are at work in more than 140 countries on five
continents. A substantial research and development effort supports their continued effectiveness,
bringing new safety and performance innovations to market. Employing best practices in
manufacturing helps to ensure Schindler technicians are servicing the industry’s highest quality
systems.
Regional support
Jardine Schindler’s Regional Operation (based in Hong Kong) will continue to support the local
organization. When unusual or complex situations arise, the Schindler service technicians can reach
out to their regional service operations manager, field engineers and subject experts, who are
always ready to provide in-depth technical assistance. The regional technical field support engineers
can provide the local technicians technical advice and support with decades of maintenance
experience covering all types of systems and brands of equipment.
Local Support
If an elevator/escalatator needs unscheduled service, customers across the country simply call the
24-hr Schindler Customer Callback Center. Jardine Schindler Elevator Corp. (JSEC) provides 24-
hour callback service for our clients. Our branch office in Metro Cebu are provided with the latest
communications and dispatching hardware and software available in the industry. These, along with
the tools provided to our technicians makes JSEC one of the best service providers in the
Philippines.
JSEC employs more than 200 experienced professionals, including 135 skilled and well trained
technicians. Our field personnel are equipped with the up-to-date tools necessary to optimize
mobility and efficiency.
Schindler also has product line, service and modernization engineers who coordinate their efforts to
help ensure that the reliability built into Schindler’s equipment is maintained through every stage of
an elevator’s or escalator’s life cycle. Their knowledge is shared with the technicians at the Center
for Service Excellence that provides training, technical expertise and sales support in all areas of
maintenance and repair for elevators, escalators and moving walks. As a pioneer in dedicated
service for all brands of vertical transportation equipment, Schindler expertise is unmatched. The
Center for Service Excellence is the premier service support center in the industry.
Spare Parts Inventory
JSEC has PHP 25 Million worth of fast moving parts inventory in its warehouse in Makati of which
PHP 2.5 Million is allocated in our Cebu Branch office. This ensures and assures our client base on
the availability of parts replacements effectively reducing unit downtime. In addition, a larger
warehouse catering to the entire Asia-Pacific region is conveniently located in Hong Kong with
additional being opened in Malaysia in August 2016.
Bottom line, with 100% availability of virtually every part used in your equipment, your repairs won’t
be delayed for lack of parts.

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Training
JSEC is the only lift company who has elevator training facilities in the Philippines. We have our
own running elevator mock-up to train and hone our technicians to gain the required knowledge and
skill/competencies for them to provide quality service. JSEC guarantees that our service technicians
are fully trained. In addition, elevator experts from other outports are brought in to provide updates in
technology and best practices.
Measuring service performance
The Schindler Customer Score Card™ has revolutionized the way elevators and escalators are
analyzed. By logging on to our web site, you have total, secure access to detailed reports of your
maintenance activity. The program gives you the ability to check routine maintenance calls, chart
repairs, and find maintenance patterns.
What does this all mean?
MCIA T2 + T1 airport project will receive:
 A first-class,on-time elevator and escalator installation.
 The best products and services available anywhere in the world.
 A continuing relationship with a true partner that is in it for the long haul.

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Asian Airport Reference Projects:
Project Name/Location No. of
Units
Units Supplied
1 Changi Airport Terminal 4, Singapore 79
Lifts, Escalators, Moving Walks
& Dumbwaiters
2 KL International Airport, Malaysia 55 Escalators & Moving Walks
3 NoiBai Int’l Airport, Hanoi, Vietnam 22 Escalators, Moving Walks & Lifts
4 Chennai Int’l Airport, India 53 Lifts & Escalators
5 Netajj Subhash Chandra Bose Int’l
Airport, India 60 Lifts, Escalators & Moving Walks
6 Bombay Airport, India 36 Escalators & Moving Walks
7 Xiamen Gaoqi Int’l Airport, China 33 Escalators & Moving Walks
8 Qingdao Airport, China 27 Escalators & Moving Walks
9 Changsha Int’l Airport, China 24 Lifts & Escalators
10 Hangzhou Xiaoshan Airport, China 24 Lifts & Escalators
11 Wulumuqi Airport, China 31 Escalators & Moving Walks

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Technical Training & Field Support
Philippines Technical Training Center
This facility has been operational since the beginning of 2015. Strategically located in Alabang,
Muntilupa, this is the place where Jardine Schindler Elevator trains its installation fitters and
maintenance technicians in all technical courses needed for them to perform their job.
All trainers conducing training are Master Trainers accredited by Schindler Group and its Corporate
Technical Learning department. They have gone through specific training to be certified either on a
product line, on specific elevator or escalator components, as well as on methods and processes.
The New Installation Training sessions are composed of the Mechanical Installation, the set up of
the unit control and drive, and the commissioning of the unit. This is done for all Schindler product
lines: S3300 the Commodity product, S5500 the Custom Modular product, S7000 Custom Design,
as well as S9300 the Escalator product.
Elevator Training Shaft (3 Shafts) Escalator Training Unit
The Existing Installation Training is conducted to provide the service technician based on his/her
needs to conduct his/her role and based their level of skills and competence.
Starting from new joined and inexperienced Technicians the process allows the assessment of
those with higher level of experience and knowledge, identifying training gaps and Technician
readiness.
The following certification levels have been defined:
 Basic Level (White): Successfully Completed Basic Introduction Training Program
 Level 1 (Yellow): Ability to perform preventive maintenance and small repairs
 Level 2 (Green): Ability to perform preventive maintenance, callbacks, small repairs and
support lower level.
 Level 3 (Red): Ability to perform preventive maintenance & diagnose / solve complex
callbacks on wide range of technology and support lower levels.
 Level 4 (Black): Ability to perform complex diagnostics, train, audit, and guide lower levels.

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Jardine Schindler Technical Training Center counts with the appropriate and necessary
equipment including the actual products lines, but as well with specific simulators.
The training elevator shaft with 3 floors includes:
 Commodity product: S3300
 Custom Modular product: S5500
 Custom Design product: S7000. (in place Q1 2017, currently testing a Modernization
product)
 Escalator S9300
Additionally, the Training Center has the following simulators:
 S5500AP : custom modular product
 Door simulator, landing and car door
 Brake solenoid simulator – Single expanding
 Brake solenoid simulator – Double expanding
 Escalator control simulator
 Safety gear simulator and component
 Overspeed governor simulator and component
S5500AP : Custom Modular Product Door Simulator, Landing & Car Door
Brake solenoid simulators Training Room (a Total of 5 Rooms)

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Other Training Programs
Additional programs derived from Strategic Capacity Planning includes: Field Engineer
Developing Program FEDP and Apprenticeship Program. FEDP is a 2 year program focused in
the development of future field experts from Field Engineers to Project Managers.
The Apprenticeship Program is focus in increasing the skilled field force with the development of
local technical students from Don Bosco Technical Institute. Jardine Schindler Apprenticeship
program is accredited by TESDA.
JSP Apprenticeship Program Framework

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New Installation Certification Process
Certification Process
The program ensures that all fitters working in the New Installation business for the Schindler Group have the
same foundation, skills, and competencies to complete the installation and commissioning for specific elevator
Product Lines. It is necessary to provide a consistent baseline for the installation of elevators based on:
Safety, Quality, and Efficiency
In order to be certified the Fitter should complete a training sequence: classroom, e-learning, on-job-training
and coaching, plus a final evaluation assessment.
The following flowchart reflects the corporate process.

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Exiting Installation Certification Process
Certification Process
The EI Technician certification process is based on five levels related to the technical skills
necessary to perform maintenance within the Service portfolio.
The EI Technician Certification process provides the tools to certify Technicians based on their level
of skills and competencies. Starting from new joined and inexperienced technicians the process
allows the assessment of those with higher level of experience and knowledge, identifying training
gaps and Technician readiness.
The following flowchart reflects the corporate process.

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Service Team Organization
MCIA
Slide 3
Jose Maria Pasion
Service Manager
Ian Bosque
Service Technician
Richie Dimaayo
Service Technician
Janel Obligado
Service Technician
Dr. Emmanuel A. Gonzalez
Existing Installation Director
Gregorio Cabigas
Area Supervisor
David Melsom
Branch Manager
Dannivieve Yabo
Service Executive
Local Technical Support Team
Slide 4
Engr. Floyd Dela Calzada
Area Supervisor
Jonathan Delima
Area Supervisor
Engr. Michael John Castro
Instrumentation Engineer
Engr. Michael Angelo Abalos
Head of EI Quality / Master Trainer
Joel Alarcon
Technical Compliance Officer
Joe Deo Escamis
Area Supervisor / Technical Trainer

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Schindler Expert Plus Maintenance Methodology
Slide 6
M
M
Schindler companies world wide follow
the standard Expert Plus maintenance
methodology where the type of visits to
be done in the entire year change
depending on the product line. This is
valid for both elevators and escalators.
© Jardine Schindler Elevator Corporation | Existing Installation | Emmanuel A. Gonzalez, Ph.D. | March 21, 2016
Condition-Based Maintenance
© Jardine Schindler Elevator Corportion | EI Technical Operations | Emmanuel A. Gonzalez | (Confidential) | August 5, 2013 | Slide 7
Condition-Based
Maintenance
(CBM) is the key
to prevent
unplanned
expensive
replacements
caused by
component failure.
It could also be
utilized for
preventive
replacements,
thus reducing
down time.
JSEC is the only
elevator company
that uses
instrumentation
technology in
CBM.
IR thermometers
and thermographs
are used to check
early bearing
problems, finding
electrical “hot spots”
that due to faulty
connections, and
pulley stress
through heat profile.
Grease test kits are
used to detect early
signs of bearing
problems.
Oil quality checkers
are used to detect
early problems with
gears through oil
contaminants.
A machine condition adviser (vibration pen) is
used to identify root cause of vibration in a
machine, which could be attributed to machine
alignment or bearing problems.

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Callback Monitoring
| Slide 8
All callbacks are monitored by our 24-7
Customer Care Center based in the head
office in Makati City. The Customer Care
Center use business dashboards to
understand the health of each and every
elevator or escalator/
Slide 9
811-LIFT (5438)
24-7 Customer Care Hotline
Customer Care Representative receives a call and gets necessary
information.
Customer Care Representative identifies location of the nearest
available technician.
Customer Care Representative dispatches the technician and informs
the Area Supervisors and Service Manager.

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Slide 17
Why Choose Schindler?
 JSEC has a very stringent safety management system
 All technicians are employees of JSEC
 All technicians are trained through Schindler corporate
standards
 We have a certification program which is aligned with
corporate standards in Ebikon, Switzerland
 We have a fitter-to-equipment ratio of 1:30
 In Cebu, we have a response time of:
Normal callback within regular hours: 2 hours
Mantrapping incidents for elevators: 30 mins
 We house Php 25M worth of spare parts + spare parts
support from regional counterparts: Hong Kong, Malaysia,
Singapore, etc.

| 22

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