Summary on department management of Agha Khan University hospital

1. THE SPARTAN’s
PRINCIPALS OF MANAGEMENT
Group Members:
Ashhad Khan
Muhammad Yaqoob
Abdul Hafeez
Shakir Ullah

2. Effect of Globaization
No such Effect on Aga Khan

3. Planning
Leading
Controlling
Organizing

4. In your opinion what Human
skills are necessary to lead a
team? Please, tell us three vital
skills in descending order?
Answer:
Manager should be a good listener. As a manager I have
learned a lot and increase my knowledge while listening to
others.
After than manager should be a good problem solver. If
there were any problem between my subordinates, I first
gather all the information and see the whole scenario
through their paradigm before taking any decision.
Manager should be a proactive person. In my work I am
more active and less reactive, and in that way I manage my
work very nicely.
For Examples: in our profession listening is very importing
because patient is our customer we can’t treat them until
listening them properly so in my opinion listening skill is very
important.

5. As a manager how do you plan,
organize, lead and control the activities
of your team?
Answer:
No such planning concerned to our work it’s our daily
routine work so we are use to it. Our work is very
Organized, our data base have a record of every single
entry. But in some cases when any visit arrives we do
planning to check if everything is up to mark and
working properly, in that planning we divide work in
parts and each person has to done their part in given
time period. For Example:
Planning : When patient called us we gave him
appointment time, while giving appointment time we
are planning 1 date / day for only just appointments.
Leading : well in leading you can take our doctors
example while doing a operation they are leading to
their teams.
Controlling : while for controlling we monitor patient
condition before and after treatment, even we do
operations in controlled environment.

6. What are the biggest
challenges which managers
are facing now a day in your
organization?
Answer:
Now a day’s world is moving very fast, so you have to
be faster than the flow, you have to be up to date.
For Example : the new technology or medicine is introduced
and we don’t know that thing this can become worst for us
that’s why our biggest challenge is to keep aware and up-to-
date.

7. Is there any impact of globalization on
your organization. If yes, how
globalization is affecting your
organization?
Answer:
As Aga Khan University is a part of Aga Khan
Development Network, and Aga Khan is spreading
globally and providing their services without regard
to cast or racism so any thing which has developed /
Introduced in any part of the world it is in the
knowledge of Agha khan so there in no as much
global effect.

8. Do you have defined
managerial ethics guideline
for the entire organization?
Can you please, share the
document?
Answer:
Manager should train their coworker work without
any biasness, maintain good working environment
and satisfy their customers.
No documents to share.

9. In terms of Corporate Social
Responsibility. What role your
organization is playing. In your
opinion is it necessary to have
this activity (CSR).?
Answer:
As I have told you that the Aga Khan University is a part of
Aga Khan Development Network, The Aga Khan
Development Network (AKDN) is a group of development
agencies with mandates that include the environment,
health, education, architecture, culture, microfinance, rural
development, disaster reduction, the promotion of private-
sector enterprise and the revitalization of historic cities.
AKDN agencies conduct their programmes without regard
to faith, origin or gender. Full description you can find on
(http://www.akdn.org/programmes.asp).

10. How the organizational
culture is derived in your
organization. Please, give us
examples of it. (Related to
your organization)
Answer:
Organizational culture is a determinant for quality
improvement, It is likely that, by adopting a
participatory and open culture, staff views about
organizational leadership will improve and employee
satisfaction will be enhanced. This finding has
implications for quality care implementation in other
hospital settings.

11. How the goals are defined in
the organization. Do you
follow MBO approach while
setting the goals of your
subordinate(s) or team?
Answer:
We have a Monitory system through which we
monitor the activities of our subordinates and assign
them different targets and goals.
Through this system we check number of patients,
number of complains, number of pending complains
and other many things.

12. As a manager how do you
perform Environmental
scanning? What steps do you
consider in this process?
Answer:
Scanning helps to understand the context of your
preferred future – where you want to go.
PEST Analysis used for Environmental Scanning which
includes following steps:
SCOPING
RESEARCH
IDENTIFYING KEY TRENDS
IMPLICATIONS

13. To visualize the activities of
your team or department.
What sort of charts do you
follow? Can you please, share
the document(s) of it?
Answer:
As I have told you we have a system through which
we monitor our team and assign them different tasks.
It’s not a chart it’s a Software base system, I don’t
know how I could share it with you.

14. What is the organizational
structure of your
organization? How the span
of control is defined in the
organization?
Answer:
Aga Khan is a part of Aga Khan Development Network

16. SPAN OF CONTROL
Senior Manager
Manager
Supervisor
10 Staff
Supervisor
10 Staff
Manager
Supervisor
10 Staff
Supervisor
10 Staff
Manager
Supervisor
10 Staff
Supervisor
10 Staff
Manager
Supervisor
10 Staff
Supervisor
10 Staff

17. Is your organization
centralized or decentralized.
Please, give us examples of
it?
Answer:
Yes off course it is decentralized. Every worker in a
manager of its own and we have to take decisions in
different situations ,
For Instance : At the time of emergency there is no
time to wait for approval every individual can take
necessary decision at your own our workers have
good decision making abilities.

18. How your organization
motivates employees other
than salary?
Answer:
Basically this might be the same other organization
we give bonuses and incentives to motivate
employees, we select those people who wish to
work and serve the humanity and have enthusiasm to
do social work.

19. In your opinion what is the
difference between a leader
and a manager?
Answer:
Manager who manages, and the Leader who have a
goal in mind, and shows the direction to his team
through which they can achieve their goal.

20. Please, explain recruitment
and selection procedure of
your prestigious
organization. (If possible
please, provide flow chart)?
Answer:
The Department Head has to tell the HR to fill the
vacant position. Interview session conducted with the
candidates having Department Head with HR person,
one more thing that we do is we hired or promoted
people who is already working in Agha khan you may
say internal hiring.

21. What type of Recruitment
Sources do you use while
recruiting manpower for your
organization?
Answer:
We use Aga Khan University official website and news
paper for available vacancies..
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next slide

22. RECRUTMENT SOURCES OF AGHA KHAN

23. What type of selection (interviews) and
testing your organization follows while
finalizing a potential candidate? Please,
provide the brief description of test(s)
and interviews?
Answer:
Depending on position of the required employee. We
want to see good decision making skills and
enthusiasm to serve the humanity in our candidate.
Selection process will be in next
slide

24. SELECTION PROCESS OF AGHA KHAN

25. How is your Training and
Development section
contributing towards your
organization?
Answer:
Training and Development section contributing in our
organization to train the employees which will be the
Team Leaders of their team in future, and than they
will share their knowledge with their subordinates.

26. What sorts of training &
development opportunities are
available for your employees?
Answer:
Following training and development opportunities
available at AGHA KHAN:
Employee Development Programs
Management and Leadership Development
ggprograms
Specialized Training Programs
Basic Skill Enhancement process
Online Learning
Allied Health Programs
Training Programs (Internships etc)

27. Do you have standard job
descriptions for your
employees. And if possible
can you share the format of
it.?
Answer:
We have the standard format of job description and it
is not our policy to share the JD format.

28. Asshad
Hafeez
Yaqoob
Shakir