1. Shahed M Janjua
Email Id : shahedjanjua@yahoo.com
shahidm731@gmail.com
Mobile : +91 8553110207
OBJECTIVE:-
To affiliate with a team that advances exuberantly and gives me an opportunity to excel my
knowledge and skills towards the growth of the organization.
CAREER CONSPECTUS
• Close to 19 Months of cross-cultural experience in IT Infrastructure Management with
expertise in Compliance and IT Risk Management.
• An effective communicator with exceptional relationship management skills with the ability
to relate to people at any level of business and management.
• Strong Planning and Organization Skills along with the ability to handle capacities.
• Multi-tasking and adaptability to various roles as per requirements
• Demonstrated analytical, investigative and problem-solving capabilities.
• Flexibility to work in shifts.
TOTAL WORK EXPERIENCE: (Total: 19 months)
Organization: IBM India Private Ltd (Sep 2014 to Till Date)
Designation: IT Security Analyst and Cloud Tooling Support.
Job Responsibilities:
• Tivoli End Point Manager Tool Support for Windows & Linux Cloud server Patch
management and updating, tracking and eliminating the security issues in IBM Cloud
environment.
• Server Patch level, vulnerability and Security Policy testing on Redhat and Windows
Servers.
• Patch Automation Engine Issue tracking and reporting. Fixing such issues with the
help of Primary OS teams and secondary Support teams for IBM Cloud Based Servers.
• Information Security Management, Incident Management, Change Management etc.
• IT Risk Management and Compliance handling based on ISec security policies for the
IBM Cloud environment.
• Team’s Audit focal for Internal, External and third party audits.
• Quarterly based health check on customer servers and eliminating any Non-
compliant security issues.
• Provide continuous improvement through use of service delivery reporting to
identify areas of concern in order to develop enhancements where necessary.
• Conducts statistical analysis on areas of gap affecting quality metrics to ascertain the
exact root cause and drive remedial action.
• Drive process improvements through the Defect Prevention Process.

2. • Provide oversight and management for operational Cloud Managed Service Delivery
security activities, processes and polices as required.
• Process Documentation and Reporting.
I.T Skills:
Operating System : RHEL, Windows.
Languages : C, C++, Java, HTML5.
Databases : MySql, Oracle.
Tools & Utilities : Tivoli Endpoint Manager, Tivoli Security End Point Manager,
ISM, IBM Lotus Notes.
ACHIEVEMENTS:
• Top performer in the Team (Stack Rank 1 since 1st
Quarter , 2015)
• Mentoring and training new employees in the team.
• Multiple Ideas given and implemented for the process improvement and efficient
service delivery.
• Trained on REDHAT Linux System Administration and IBM ITIL V3 Foundation from
IBM.
ACADEMIC QUALIFICATIONS:
• B.Tech (Computer Science and Engineering) from PTU (70 %).
• 12th
(PCMB) from JKBOSE (67 %)
• 10th
from JKBOSE (87 %)
PERSONAL DETAILS:
Date of Birth : 05/03/91
Address : SKN PG, Nagawara, Bangalore, 560045.
Language’s known : English, Hindi, Urdu, Punjabi and Dogri.
Hobbies : Reading, Music, Travelling, Painting, Dancing.
DECLARATION:
I hereby declare that the above mentioned information is correct up to my knowledge and I
bear the responsibility for the correctness of the above mentioned particulars.
Place: Bengaluru. SHAHED MANZOOR JANJUA.