Structural Analysis and Design of Foundations: A Comprehensive Handbook for S...
K10611 OPC
1. CAREER POINT UNIVERSITY
KOTA RAJASTHAN
MAJOR ASSIGNMENT
SUBJECT-OPC
TOPIC –QUALITY ASSURENCE OF HOSPITAL
SUBMITTED BY SUBMITTED TO
MOHAMMAD SHAHBAZ MR. BHUPENDRA GEHLOT
U.I.D.-K10611 ASST. PROFESSOR ME
BRANCH-M.E. DEPT. CPU
2. World without word “Quality”
People and Organizations
must behave morally
Sensitivity toward
◦ Social
◦ Cultural
◦ Economic
◦ Environmental issues
3. CONTENT
Literature view
Definition
The importance of Total Quality
TQM movement in Healthcare
TQM principles
Quality Assurance and control
Tools for Process Management
Lean and Six Sigma concepts in Healthcare
References
4. Literature view
In 19 century: The root of quality assurance initiatives in
healthcare Florence Nightingale’s as far back
In 1913 : The American College of Surgeons (ACS) was
founded great variations in the quality of healthcare
By 1917 and 1930 : The ACS developed the Hospital
Standardization Process`
By 1992: The American Society for Quality's (ASQ)
Healthcare played role of improving
healthcare quality.
By 1997 : Quality Council of India (QCI) was established
as an autonomous body - National
Accreditation Board for Hospitals and Healthcare
Providers (NABH)
5. DEFINITION
The American National Standards Institute (ANSI) and
American Society Quality (ASQ) define quality as
“The totality of features and characterizes
of a care or service that bears on its
ability to satisfy given needs”
According to Crosby, Quality is
“Conformance to Requirements or Specifications”
6. The Importance of Total Quality
Total Quality of performance that is directly related to
healthcare safety, security, attitude staff, role of
doctors in terms of ‘time’ includes appointment, delay
time, service time, timing with regards to medical
treatment and surgery.
◦ Quality of administration and management
◦ Quality of doctors and supporting staff
◦ Quality of hospital care
7. TQM Movement in HealthCare
Hospitals and other healthcare organization across the globe have
been progressively implementing TQM to reduce costs, improve
efficiency and provide high quality patient care.
TQM, which places on improved customer satisfaction, offers the
prospect of great market share and profitability.
TQM can be an important part of hospitals competitive strategy in
quality of healthcare system.
8. TQM Principles
Customer focused organization
Leadership
Involvement of people
Process approach
System approach to management
Continual Improvement
Factual approach to decision making
Mutually beneficial supplier relationships
9. Quality Assurance
Planned activity or systematic approach to provide
adequate confidence of healthcare and service
Quality
Assuranc
e
Mission
Objective
s
Allocate the
resources
Quality
Audit
Quality
Improveme
nt
10. Quality Control
• Ensures that planned activities to take place
as per quality design
– Measuring quality process
– Timely data collection and analysis
– Effective supervision
11. Tools for Process Management
The tools and techniques, that Support Quality
Management within the organizational
fundamental components of TQM
7 Basic Quality techniques:
Cause and Effect Diagrams
Flow Charts
Histograms
Pareto Charts
Run Charts
Control Charts
Scatter Diagrams
12. Quality System
Quality System has become vital role for
survive of an organization.
International Organization for standards
(ISO) technical team developed the quality
system standards.
◦ ISO 9001:2000
(Quality Management Systems)
NABL
◦ ISO 15189-2003
13. Benchmarking
Benchmarking is defined as
◦ Measuring of performance best in
hospitals
◦ Determining how the best in time achieve
◦ Performance levels
◦ The information of hospital’s
Strategies
Planning
Implementation
14. Continuous Quality Improvement
Part of the management of all system and
process
Achieving the highest of performance
The process of continues improvement
must contain regular cycles of planning,
execution and evolution
15. CONCLUSION
Learn the TQM during Industry experience:
◦ Transasia Bio-Medicals Ltd, Mumbai
◦ Inspired from Production team
◦ Quality Integration team
◦ Colleges and team my members
Training Under the Japanees Quality
Consultant
◦ Mr. Yashiki San (43 years Experience in QMS in
Automobile Industry – TOYOTA and others)
In future I want to start Quality Management
Consultants in Healthcare Management for
Hospital systems.