2. Lesson 5: LEADERSHIP & DIRECTION
• Planning
“A dream is just a dream. A goal is a dream
with a plan and a deadline.” -Harvey Mackay
• Shewhart Cycle
-Dr. Walter Shewhart developed PDCA (Plan,
Do, Check, Act)
• Dimming Wheel,
- W. Edwards Deming developed the modified
version PDS (Plan, Do, Study) of Shewhart cycle.
4. Problem Solving
1. Identify the Problem
2. Gather Information
3. Develop Courses of Action
4. Analyze and compare courses of action
5. Make a decision
6. Make a plan
7. Implement the plan
5. The Problem with Problem
Solving Techniques
• The shortest problem solving technique is
probably “OODA”
– Observation
– Orientation
– Decision
– Action
22. On Communication Per se
( a few random thoughts)
• Paul Ekman
- studied emotions and discovered
six facial expressions that almost
everyone recognizes world-wide:
-happiness, sadness, anger, fear,
disgust, and surprise
23. On Communication Per se
( a few random thoughts)
• Emotions
-our emotions not only guide our
decisions, they can also communicate to
others to help them their decisions.
-Trust your instincts. Most
emotions are difficult to imitate.
Cerebral cortex- force to smile
Limbic system- truly happy
24. On Communication Per se
( a few random thoughts)
• Mehrabian and the 7%-38%-55% Myth
o 55% of the content from the visual
component
o 38% from the auditory component
o 7% from language