Extending Microsoft Lync to your Helpdesk, IT Service Management and Contact Center. Use your Lync client to get instant resolution to your problems. Improve productivity with Sensiple Lync CTI Adapter. It’s time you let the power of Lync lift your Help Desk, ITSM and Contact Center experience to the next level.

1. VISIONEERING.THE CHANGE1
OUR OFFICES
CORPORATE OFFICE
Plot No: 9/A15, SIPCOT IT Park
Padur Post
Siruseri, Tamil Nadu 603 103, India
Phone : +91 44 4741 9000
Fax : +91 44 4741 9100
662, Woodlands Ring Road, #5-226
Singapore 730 662
Phone : 65 6279 1053
OMAHA OFFICE
13011 Scott St
Omaha, NE 68142
Phone : 402 505 7790
Fax : 402 505 7798
1000 Route 9 North, Suite 303
Woodbridge, NJ 07095
Phone : 732 283 0801
Fax : 732 283 0489
Fax : 732 283 3775
OFFSHORE OFFICE SINGAPORE OFFICE
15
years
MS LYNC ADAPTER FOR HELPDESK

2. VISIONEERING.THE CHANGE2ALL RIGHTS RESERVED 2015 - SENSIPLE
1999
Founded in US
5
Service Lines
400+
Domain / Tech
Experts
ISO
9001:2008
Quality
Excellence
3+
Proprietary
Products
3
Continents –
Customer
Presence
Omaha
New Jersey
India
Singapore
Catering to customers around the world through a
Global network of offices at Strategic locations
An
Exceptional
Customer
Solution
Experience
Modernizer
SENSIPLE FACTS

3. VISIONEERING.THE CHANGE3ALL RIGHTS RESERVED 2015 - SENSIPLE
For your Helpdesk
SENSIPLE LYNC ADAPTER

4. VISIONEERING.THE CHANGE4ALL RIGHTS RESERVED 2015 - SENSIPLE
USERS TO HELPDESK COMMUNICATION
CALLING
CHATTING
USERS AGENTS
Lync Calling & IM
Non-Lync Users
Non-Lync Chat
Lync Calling & IM

5. VISIONEERING.THE CHANGE5ALL RIGHTS RESERVED 2015 - SENSIPLE
LYNC USERS CALLING HELPDESK

6. VISIONEERING.THE CHANGE6ALL RIGHTS RESERVED 2015 - SENSIPLE
NON-LYNC USERS CALLING HELPDESK

7. VISIONEERING.THE CHANGE7ALL RIGHTS RESERVED 2015 - SENSIPLE
AGENT DASHBOARD WHEN RECEIVING CALL
WidgetAgent creates a ticket with
just one click
Sensiple Lync Adapter also provides
call controls for agent’s convenience
History of tickets for the caller is
auto populated
Sensiple Lync Adapter gets the profile of the
customers (non-Lync callers) from CRM.
Profile of internal users (Lync callers) are
retrieved from AD

8. VISIONEERING.THE CHANGE8ALL RIGHTS RESERVED 2015 - SENSIPLE
NEW TICKET CREATED AND EVENT HISTORY UPDATED
New ticket created during the recent
call in Helpdesk
Call details are recorded and current
action of the ticket is showed in the
event history

9. VISIONEERING.THE CHANGE9ALL RIGHTS RESERVED 2015 - SENSIPLE
AGENT’S DASHBOARD WHEN RECEIVING IM – LYNC TO LYNC
Agent can also create a new ticket during
this chat session
Sensiple Lync Adapter shows the details of
recent tickets for user
Agent can update the details of any ticket
Agent can also open and view the ticket
details

10. VISIONEERING.THE CHANGE10ALL RIGHTS RESERVED 2015 - SENSIPLE
USER & AGENT’S VIEW WHEN RECEIVING IM – WEB CHAT
Click to Chat functionality for non-Lync users
/ Guest users
WEB CHAT
USER WINDOW
LYNC CHAT
AGENT WINDOW

11. VISIONEERING.THE CHANGE11ALL RIGHTS RESERVED 2015 - SENSIPLE
CHAT SESSION HAS BEEN SAVED AS PART OF THE TICKET

12. VISIONEERING.THE CHANGE12ALL RIGHTS RESERVED 2015 - SENSIPLE
LYNC ADAPTER INTEGRATION ARCHITECTURE

13. VISIONEERING.THE CHANGE13
Corporate Office
Plot No: 9/A15, SIPCOT IT Park
Padur Post
Siruseri, Tamil Nadu 603 103, India
Phone : +91 44 4741 9000
662, Woodlands Ring Road, #5-226
Singapore 730 662
Phone : 65 6279 1053
Omaha Office
13011 Scott St
Omaha, NE 68142
Phone : 402 505 7790
Fax : 402 505 7798
1000 Route 9 North, Suite 303
Woodbridge, NJ 07095
Phone : 732 283 0801
Fax : 732 283 0489
Fax : 732 283 3775
Offshore Office Singapore Office
sales@sensiple.com