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Service Design Award
2015
October 3rd, New York City
Client: ProRail and Netherlands Railways (NS)
Edenspiekermann and STBY
Dynamic Travel 

Information on Platforms
October 3...
Client: Telia Sonera
Transformator Design
Great customer experience
enabling a profitable
business
October 3rd, New York Ci...
Client: YTA Pharmacies
Hellon (formerly Diagonal)
Peoples pharmacy
October 3rd, New York City
Category: Commercial
Client: Finavia
Hellon (formerly Diagonal)
Travellab
October 3rd, New York City
Category: Commercial
Client: The Victorian Government
Thick
Reimagining government
services
October 3rd, New York City
Category: Non-profit
Client: FutureGov, Right Here Brighton, Hove
Enabled by Design,
Neontribe and Social Spider
Doc Ready
October 3rd, New Yor...
Client: Fimlab Laboratories
Hellon (formerly Diagonal)
Fimlab Laboratories
October 3rd, New York City
Category: Non-profit
Client: Systembolaget
Transformator Design
Helping Sweden Drink
Better - Not More
October 3rd, New York City
Category: Non...
Client: Ticino Turismo
Sketchin
Hike Ticino
October 3rd, New York City
Category: Non-profit
Client: State library of Victoria
Meld Studios
Co-designing the future of
the state library of Victoria
October 3rd, New Y...
Client: Oslo University Hospital
Designit
Re-designing breast 

cancer diagnostics
October 3rd, New York City
Category: No...
Client: University of California, Berkeley
SIS Project‘s UX team
Transforming Services
Delivery for Students
October 3rd, ...
Client: Rokilde nursing home, Norway
Designit
Volunteer service for
nursing home residents
October 3rd, New York City
Cate...
41 entries in 3 categories
October 3rd, New York City
41 entries in 3 categories
• 14 commercial
• 4 methodology
• 21 non-profit
October 3rd, New York City
4 winners in 2 categories
October 3rd, New York City
4 winners in 2 categories
• Prototyping for
organizational change
• Results-driven 

service design
October 3rd, New York ...
And the winners are…
October 3rd, New York City
And the winners are…
October 3rd, New York City
Client: Finavia
Hellon (formerly Diagonal)
Travellab
October 3rd, New York City
Category: Commercial
Service Design Award
2015
October 3rd, New York City
Client: The Victorian Government
Thick
Reimagining government
services
October 3rd, New York City
Category: Non-profit
Service Design Award
2015
October 3rd, New York City
Client: YTA Pharmacies
Hellon (formerly Diagonal)
Peoples pharmacy
October 3rd, New York City
Category: Commercial
Copyright Hellon. All rights reserved.
outputs and deliverables, People’s Pharmacy
After the concept manual, Hellon design...
Service Design Award
2015
October 3rd, New York City
Client: Oslo University Hospital
Designit
Re-designing breast 

cancer diagnostics
October 3rd, New York City
Category: No...
1. Overview
• Describe the product/ service before the project
(industry sector/target audience etc..)
• Describe the obje...
Service Design Award
2015
October 3rd, New York City
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
Service Design Awards 2015
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Service Design Awards 2015

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DAY TWO – OCT 3nd 2015 at Global Service Design Conference NYC
more info at: http://bit.ly/1kVGxzl

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Service Design Awards 2015

  1. 1. Service Design Award 2015 October 3rd, New York City
  2. 2. Client: ProRail and Netherlands Railways (NS) Edenspiekermann and STBY Dynamic Travel 
 Information on Platforms October 3rd, New York City Category: Commercial
  3. 3. Client: Telia Sonera Transformator Design Great customer experience enabling a profitable business October 3rd, New York City Category: Commercial
  4. 4. Client: YTA Pharmacies Hellon (formerly Diagonal) Peoples pharmacy October 3rd, New York City Category: Commercial
  5. 5. Client: Finavia Hellon (formerly Diagonal) Travellab October 3rd, New York City Category: Commercial
  6. 6. Client: The Victorian Government Thick Reimagining government services October 3rd, New York City Category: Non-profit
  7. 7. Client: FutureGov, Right Here Brighton, Hove Enabled by Design, Neontribe and Social Spider Doc Ready October 3rd, New York City Category: Non-profit
  8. 8. Client: Fimlab Laboratories Hellon (formerly Diagonal) Fimlab Laboratories October 3rd, New York City Category: Non-profit
  9. 9. Client: Systembolaget Transformator Design Helping Sweden Drink Better - Not More October 3rd, New York City Category: Non-profit
  10. 10. Client: Ticino Turismo Sketchin Hike Ticino October 3rd, New York City Category: Non-profit
  11. 11. Client: State library of Victoria Meld Studios Co-designing the future of the state library of Victoria October 3rd, New York City Category: Non-profit
  12. 12. Client: Oslo University Hospital Designit Re-designing breast 
 cancer diagnostics October 3rd, New York City Category: Non-profit
  13. 13. Client: University of California, Berkeley SIS Project‘s UX team Transforming Services Delivery for Students October 3rd, New York City Category: Non-profit
  14. 14. Client: Rokilde nursing home, Norway Designit Volunteer service for nursing home residents October 3rd, New York City Category: Non-profit
  15. 15. 41 entries in 3 categories October 3rd, New York City
  16. 16. 41 entries in 3 categories • 14 commercial • 4 methodology • 21 non-profit October 3rd, New York City
  17. 17. 4 winners in 2 categories October 3rd, New York City
  18. 18. 4 winners in 2 categories • Prototyping for organizational change • Results-driven 
 service design October 3rd, New York City
  19. 19. And the winners are… October 3rd, New York City
  20. 20. And the winners are… October 3rd, New York City
  21. 21. Client: Finavia Hellon (formerly Diagonal) Travellab October 3rd, New York City Category: Commercial
  22. 22. Service Design Award 2015 October 3rd, New York City
  23. 23. Client: The Victorian Government Thick Reimagining government services October 3rd, New York City Category: Non-profit
  24. 24. Service Design Award 2015 October 3rd, New York City
  25. 25. Client: YTA Pharmacies Hellon (formerly Diagonal) Peoples pharmacy October 3rd, New York City Category: Commercial
  26. 26. Copyright Hellon. All rights reserved. outputs and deliverables, People’s Pharmacy After the concept manual, Hellon designed a pilot pharmacy to Helsinki City center. The pilot pharmacy plans included an improved customer service model, a fresh new interior concept and productized new wellness and health care services. New service interior New service products
  27. 27. Service Design Award 2015 October 3rd, New York City
  28. 28. Client: Oslo University Hospital Designit Re-designing breast 
 cancer diagnostics October 3rd, New York City Category: Non-profit
  29. 29. 1. Overview • Describe the product/ service before the project (industry sector/target audience etc..) • Describe the objective, target, market of the task 2. Process • Design tools or methods and the process • How did you gather (customer) insight?
  30. 30. Service Design Award 2015 October 3rd, New York City

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