1.
Service Design Award
2015
October 3rd, New York City

2.
Client: ProRail and Netherlands Railways (NS)
Edenspiekermann and STBY
Dynamic Travel
Information on Platforms
October 3rd, New York City
Category: Commercial

3.
Client: Telia Sonera
Transformator Design
Great customer experience
enabling a profitable
business
October 3rd, New York City
Category: Commercial

4.
Client: YTA Pharmacies
Hellon (formerly Diagonal)
Peoples pharmacy
October 3rd, New York City
Category: Commercial

5.
Client: Finavia
Hellon (formerly Diagonal)
Travellab
October 3rd, New York City
Category: Commercial

6.
Client: The Victorian Government
Thick
Reimagining government
services
October 3rd, New York City
Category: Non-profit

7.
Client: FutureGov, Right Here Brighton, Hove
Enabled by Design,
Neontribe and Social Spider
Doc Ready
October 3rd, New York City
Category: Non-profit

8.
Client: Fimlab Laboratories
Hellon (formerly Diagonal)
Fimlab Laboratories
October 3rd, New York City
Category: Non-profit

9.
Client: Systembolaget
Transformator Design
Helping Sweden Drink
Better - Not More
October 3rd, New York City
Category: Non-profit

10.
Client: Ticino Turismo
Sketchin
Hike Ticino
October 3rd, New York City
Category: Non-profit

11.
Client: State library of Victoria
Meld Studios
Co-designing the future of
the state library of Victoria
October 3rd, New York City
Category: Non-profit

12.
Client: Oslo University Hospital
Designit
Re-designing breast
cancer diagnostics
October 3rd, New York City
Category: Non-profit

13.
Client: University of California, Berkeley
SIS Project‘s UX team
Transforming Services
Delivery for Students
October 3rd, New York City
Category: Non-profit

14.
Client: Rokilde nursing home, Norway
Designit
Volunteer service for
nursing home residents
October 3rd, New York City
Category: Non-profit

15.
41 entries in 3 categories
October 3rd, New York City

16.
41 entries in 3 categories
• 14 commercial
• 4 methodology
• 21 non-profit
October 3rd, New York City

17.
4 winners in 2 categories
October 3rd, New York City

18.
4 winners in 2 categories
• Prototyping for
organizational change
• Results-driven
service design
October 3rd, New York City

19.
And the winners are…
October 3rd, New York City

20.
And the winners are…
October 3rd, New York City

21.
Client: Finavia
Hellon (formerly Diagonal)
Travellab
October 3rd, New York City
Category: Commercial

22.
Service Design Award
2015
October 3rd, New York City

23.
Client: The Victorian Government
Thick
Reimagining government
services
October 3rd, New York City
Category: Non-profit

24.
Service Design Award
2015
October 3rd, New York City

25.
Client: YTA Pharmacies
Hellon (formerly Diagonal)
Peoples pharmacy
October 3rd, New York City
Category: Commercial

26.
Copyright Hellon. All rights reserved.
outputs and deliverables, People’s Pharmacy
After the concept manual, Hellon designed a pilot pharmacy to Helsinki City center. The pilot
pharmacy plans included an improved customer service model, a fresh new interior concept
and productized new wellness and health care services.
New service interior New service products

27.
Service Design Award
2015
October 3rd, New York City

28.
Client: Oslo University Hospital
Designit
Re-designing breast
cancer diagnostics
October 3rd, New York City
Category: Non-profit

29.
1. Overview
• Describe the product/ service before the project
(industry sector/target audience etc..)
• Describe the objective, target, market of the task
2. Process
• Design tools or methods and the process
• How did you gather (customer) insight?

30.
Service Design Award
2015
October 3rd, New York City