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Software Support Training for Local Bangladeshi Client

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Sazzad Hossain
Sazzad Hossain

Essential Training for Software Support Engineers whom working on Bangladesh. Presentation Made by Mohammad Sazzad Hossain, Head of Business Development and Operation at Syntech Solution Ltd. (http://www.syntechbd.com, http://www.posspot.com)

Software
1 of 20
Training 1: Client Communication Prepared By Mohammad Sazzad Hossain
What is Client Communication? Communication is essential in all aspects of life, whether interaction is achieved through words, writing, or actions. Without effective communication there can be no mutual understanding between individuals, exchange of information, nor expression of true feelings thoughts or ideas.
How to Communicate With Your Client? So…
 Tell Customer How it is  Give him/her Confidence  Inspire him/her for choosing Software
 Always us the word "US" not Yours.  Become their part.
(For Example: Investor Money, Product Servicing Issue)
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client
Software Support Training for Local Bangladeshi Client

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Software Support Training for Local Bangladeshi Client

  • 1. Training 1: Client Communication Prepared By Mohammad Sazzad Hossain
  • 2. What is Client Communication? Communication is essential in all aspects of life, whether interaction is achieved through words, writing, or actions. Without effective communication there can be no mutual understanding between individuals, exchange of information, nor expression of true feelings thoughts or ideas.
  • 3. How to Communicate With Your Client? So…
  • 4.
  • 5.  Tell Customer How it is  Give him/her Confidence  Inspire him/her for choosing Software
  • 6.
  • 7.  Always us the word "US" not Yours.  Become their part.
  • 8.
  • 9.
  • 10. (For Example: Investor Money, Product Servicing Issue)