Data Con LA 2020 Description Attendees will leave with understanding the magic of culturally diverse teams and the impact of listening to and trusting their diverse teams, no matter whether they are located in the same city or anywhere on this planet. When leaders are aware of the forces of engagement and invest time to embrace human behavior they will have the upper hand to affect true and lasting engagement in an organization and increase productivity and efficiency. Speaker Isabella Zaczek, IZ Consulting, Fixer

1. Tales of a German
Building Diverse Teams
Across All Time Zones

2. Operating
Globally
• What about your internal structure
and organization?
• How do you want to serve your
global customers?
• How will you stand out against local
competitors to gain market-share?
• Do you know the complexity of a
market and is this complexity beyond
your core capabilities, requiring you
to remodel your existing operating
model?
©IZConsulting

3. What We See
&
What We Assume
©IZConsulting

4. • Strategy – industries; types of customers
& their global spent/ growth/ potential;
competitors
• Organizations – what support makes us
unique & is expected; what functions
should be merged to create a customer
flow and loop – repeatable, profitable
and satisfactory
• Alignment – cross-functional, cross-
cultural and virtual; rules of engagement
& communication with internal
stakeholders; clearly defined interfaces,
handovers & deliverables
• Results – strategy review with a small
group of customers; efficient, smart and
customer-centric KPIs
©IZConsulting

5. The 80/20
Principle
• The 80% is the core guidance,
philosophy, message, goals and
objective that apply to everyone in
the team when working with each
other and with customers, being on
the same page.
• The 20% is dedicated to regional
distinctions, cultural rituals and
preferences and differences because
there will always be differences, no
matter what you do, it is human and
cultural nature.
©IZConsulting

6. Tale Time-Out
©IZConsulting

7. And what Tony Soprano got to
do with it….
©IZConsulting

8. UNORTHODOXY
SYSTEMS
ALIGNMENT
CONNECTIO
N
CONNECTION
©IZConsulting

9. UNORTHODOXY
• Step outside of your culture zone
• Appoint unorthodox and diverse leadership appointments
• Represent a wide range of markets and demands with global
leadership
• Provide job development and promotions in every region
region
©IZConsulting

10. SYSTEMS
• Top notch and robust systems to allow effortless interaction
• Structures, processes and systems are key to seamless collaboration and
productivity
• Co-active workflows to support multiple channels simultaneously and in
parallel
©IZConsulting

11. ALIGNMENT
• Clear role mandates & responsibilities
• Transparent rules of engagement, limitations & boundaries
• In-region points of contact & subject matter experts, especially for after-
hours and holidays
• Company-wide trainings on cultural contexts, rituals & sensitivities©IZConsulting

12. CONNECTION
• Exchange and development programs between regions on all levels
• Create a Culture of Cultures
• Face-to-Face Innovation & Trust
• Time in the trenches
©IZConsulting

13. And then…there
are the daily
things in life…
©IZConsulting

15. Thank You
@twitter_IsabellaZaczek
/linkedin_isabellazaczek
©IZConsulting