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satish dave | oct 2016
building scalable technology platforms
an approach to
Vision Source introduction1
2
3
4
5
mantra: focus - clarity - execution
about projects - Vision Source
questions
changing world and role of IT
2
all about Vision Source
“enriching lives by enabling
independent optometrists to reach
their full potential”
3,300 locations | 4,900 clinicians | 18% market share | $2.5B network revenue
3
together stronger - Vision Source
4
Vision Source introduction1
2
3
4
5
mantra: focus - clarity - execution
about projects - Vision Source
questions
changing world and role of IT
5
the world we live in…
6
landscape
 always ON
 mind blowing user
experiences
 internet of things
 frequently changing
consumers
 disruptive
 difficult to
differentiate
 speed to market
 new forms of data
business landscape
 global village
 uncertain times
 commoditization of
services
 social media
economy
What is the impact on you and Corporate IT?
7
Our “demand – supply” is off
balance…
Larger horse or a lighter cart
impact on you
8
two opposing forces linked together
IT in the sense of managing
technology infrastructure is on the
cusp of becoming a critical but
nonstrategic asset like electricity.
generic IT strategic value
o commoditization
o consolidation
o outsourcing
o cloud and utility computing
Today, the CIO is becoming increasingly
thought of as a chief innovator, chief
strategist, chief process officer, or all
three.
o i for innovation
o disruptive technologies
o postmodern business
Two third of CEOs believe that
IT will make a greater contribution during this decade.
9
Vision Source introduction1
2
3
4
5
mantra: focus - clarity - execution
about projects - Vision Source
questions
changing world and role of IT
10
approach
strategic acceleration = focus + clarity + execution
“your results will only change when your thinking does.” – tony jeary
GREAT Team: Common BELIEF + TRUST
high
leverage
activities
skills +
resources +
incentive +
action plan
start
with a why
11
Vision Source introduction1
2
3
4
5
mantra: focus - clarity - execution
about projects - Vision Source
questions
changing world and role of IT
12
customers at the center
Member
Engagement
Elite
Vendor
Utilization
Patient/Practice
- Potential
- Actual
Peer Community
Practice
Management
Tool Kit
13
building scalable platform enable growth
business
intelligence
• Insight into key
business metrics
associated with
our members and
vendor partners
to enhance
operating results
across a broad
spectrum of profit
pools.
staff learning
• Launched
edutainment
(education +
entertainment)
platform Optical
DreamSM
resulting in 4.5%
additional
increase in
member revenue.
customer life
cycle
management
• Scalable platform
to manage the
lifecycle of
members from
prospect stage to
full franchise
lifecycle
management.
collaboration
• Platform first of
its kind in
optometry
industry to
enable
engagement of
our members and
collaborate to
enhance their
productivity,
growth, and
foster collegiate
interaction.
enabled 98% customer retention rate and record 11% increase growth
14
example of one
15
Content Source includes various studies and presentations from PWC, Gartner, Cisco, MS, and Corporate Executive Board
Although I believe that the information contained in this document has been obtained from reliable sources, but we are not responsible
for any errors or omissions contained herein or for the results obtained from the use of this information.
Be strategic
Be focused
Be great
16

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Building Scalable Technology Platforms for Vision Source

  • 1. 706.389.3000 1 satish dave | oct 2016 building scalable technology platforms an approach to
  • 2. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 2
  • 3. all about Vision Source “enriching lives by enabling independent optometrists to reach their full potential” 3,300 locations | 4,900 clinicians | 18% market share | $2.5B network revenue 3
  • 4. together stronger - Vision Source 4
  • 5. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 5
  • 6. the world we live in… 6
  • 7. landscape  always ON  mind blowing user experiences  internet of things  frequently changing consumers  disruptive  difficult to differentiate  speed to market  new forms of data business landscape  global village  uncertain times  commoditization of services  social media economy What is the impact on you and Corporate IT? 7
  • 8. Our “demand – supply” is off balance… Larger horse or a lighter cart impact on you 8
  • 9. two opposing forces linked together IT in the sense of managing technology infrastructure is on the cusp of becoming a critical but nonstrategic asset like electricity. generic IT strategic value o commoditization o consolidation o outsourcing o cloud and utility computing Today, the CIO is becoming increasingly thought of as a chief innovator, chief strategist, chief process officer, or all three. o i for innovation o disruptive technologies o postmodern business Two third of CEOs believe that IT will make a greater contribution during this decade. 9
  • 10. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 10
  • 11. approach strategic acceleration = focus + clarity + execution “your results will only change when your thinking does.” – tony jeary GREAT Team: Common BELIEF + TRUST high leverage activities skills + resources + incentive + action plan start with a why 11
  • 12. Vision Source introduction1 2 3 4 5 mantra: focus - clarity - execution about projects - Vision Source questions changing world and role of IT 12
  • 13. customers at the center Member Engagement Elite Vendor Utilization Patient/Practice - Potential - Actual Peer Community Practice Management Tool Kit 13
  • 14. building scalable platform enable growth business intelligence • Insight into key business metrics associated with our members and vendor partners to enhance operating results across a broad spectrum of profit pools. staff learning • Launched edutainment (education + entertainment) platform Optical DreamSM resulting in 4.5% additional increase in member revenue. customer life cycle management • Scalable platform to manage the lifecycle of members from prospect stage to full franchise lifecycle management. collaboration • Platform first of its kind in optometry industry to enable engagement of our members and collaborate to enhance their productivity, growth, and foster collegiate interaction. enabled 98% customer retention rate and record 11% increase growth 14
  • 16. Content Source includes various studies and presentations from PWC, Gartner, Cisco, MS, and Corporate Executive Board Although I believe that the information contained in this document has been obtained from reliable sources, but we are not responsible for any errors or omissions contained herein or for the results obtained from the use of this information. Be strategic Be focused Be great 16