Learn from product experts as they share tips and trade secrets for effective collaboration and implementation approaches. Gain insights from best practices and hear lessons learned from past experiences that can be applied to your SAP Hybris Cloud for Customer implementation. For more from SAP Hybris, please visit us at: https://hybris.com/en/products

1. PUBLIC
October, 2017
Clemens Haag, SAP
Succeed with Your SAP Hybris Cloud for Customer Implementation

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
EXTENDBEYONDSTANDARDExpectationManagement
Performance
DATAVOLUMEANDMIGRATION
Access to productorganization
COLLABORATIONOF ALLPARTIES
SAP Hybris Expert Services
Frequent observations
INTEGRATION
ScopeManagement
REACTIVERUNNINGBEHIND
Waiting Time
QUERYCATEGORIZATIONAnalytics
Lessons Learned and BestPractices
Misuseof Tickets
Requirement identification
LATEGAPIDENTIFICATION
Product Collaboration Project
One Team Approach
TRANSPARENCYON SCOPEANDPROGRESS
Land and ExpandMultiple involved parties and interfaces
Increased Efforts and Cost

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Proactive early engagement
§ Early risk and gap identification
§ Design and build instead of review and fix
§ Query categorization
§ Think and act business problem oriented
§ Learn and expand
§ Define responsibilities, fixed scope and achievable
timeline
§ Define test cases and test, test, test
§ Avoid parallel activities during roll-outs
SAP Hybris Cloud for Customer Implementation –
Lessons Learned - Project

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Consider best practices
§ Challenge the business requirement and stick to core
capabilities
– Integration: end-to-end scenarios, technical
connectivity, start early, avoid waiting time
– Data Migration: start small, perform test loads,
consider data volume, load only needed data
– Extend beyond the core capabilities: avoid complexity
– Analytics: leverage the standard capabilities and
consider data volume
– Performance
– Tenant landscape: consider custom developments and
global vs. multiple local tenants
– Mobile and offline scenarios
SAP Hybris Cloud for Customer Implementation –
Lessons Learned - Product

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Expert Services
Complementary Engagement Model
SAP Consulting or Implementation Partner
ü Own the implementation for the complete implementation cycle
ü Staffing of project roles
ü Lead the project to success
SAP Hybris Expert Services
ü Help to drive success and long-term customer relationship
(no implementation responsibility)
ü Add deep functional and technical product expertise
(advisory role only, no implementation or configuration)
ü Direct access to Product Management and Development
Query
Classific
ation
Project
Specific
Product
Defect
Product
Requirement
Idea Place
Customer Influence
Product
Management
Support
Development
Implementation
Partner
Expert Services

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Expert Services
Customer example
IndustrialMachinery Company in NorthernEurope
• 45 000+ Employeesin 90 countries
How the productadds value to our mission
2.500 service technicians work mobile and offline around the
globe
How ExpertServiceshelpedachievingsuccess
• Expert Guidance from the very beginning of implementation
• Assessmentservice on various conceptualtopics
• Adoptionof best practices in a complexintegration scenario
“With the guidance from SAP Hybris Expert
Services, we were able to succeed and
achieved end user adoption and satisfaction”

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Cloud for Customer Implementation
Summary
1. Project challenges are similar across solutions
2. Proactive collaboration between customer, partner and SAP
3. Consider best practices

8. Thank you.
Contact information:
Clemens Haag
Product Expert, SAP Hybris Cloud for Customer
SAP SE
c4c-expertservices@sap.com