Join us to learn about the decision drivers, modeling approaches, and C4C product aspects that aid in deciding on the right tenant strategy for deployment of your SAP Hybris Cloud for Customer solution. We'll review concepts and discuss best practices that you can use to determine your tenant landscape.

1. PUBLIC
Vinita Sinha, Product Expert, SAP Hybris Expert Services
October2017
Determine Your SAP Hybris Cloud for
Customer Tenant Strategy

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Global Business – Tenant Strategy for a Global Business
§ Data Centers, Key Challenges, and Key Questions
Global Business – Production Landscape Options
§ Single Versus Multiple Production Tenants
Global Business – Evaluation Process
§ Analyze the Aspects and Efforts for Identifying Your Global Tenant Landscape
Agenda

3. Global Business – Tenant Strategy for a
Global Business

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
NSQ, Pennsylvania, United States
Rot, Germany
Sydney, Australia
Beijing, China
Tokyo, Japan TBD
São Paulo, Brazil
Q4 2017
Riyadh, Saudi Arabia
Q1 2018
Dubai,
United Arab
Emirates
Sep 2017
Moscow, Russia
Q4 2017
Planned data centers
Current data centers for the SAP Hybris Cloud for Customer solution
Global business – current and planned data centers

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Varying business requirements
§ Potentially multiple back-end systems
§ Multiple regions
§ Country-specific data residency legal requirements
§ Phased rollouts
§ Complex landscapes, maintenance, and project oversight
Global business – key challenges

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ How many production tenants do I need?
§ Which data center should I host them in?
§ What key factors should I consider to arrive at a global tenant strategy?
Key decision drivers
Global business – key questions for a global tenant landscape using SAP
Hybris Cloud for Customer
Legal requirements
Business process requirements
Operational convenience

7. Global Business – Production Landscape
Options

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Global business – production landscape options
Business Split
Prod Tenant
Business Split
Prod Tenant
Regional
Prod Tenant
Regional
Prod Tenant
Business Split
Prod Tenant
Single Prod
Tenant
Regional
Prod Tenant
Regional
Prod Tenant
Business Split
Prod Tenant
Globalshared
Sharedbusiness,
regionalsplit
Sharedregion,
business split
Business split,
regionalsplit

9. Global Business – Evaluation Process

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Align, align, align
Business users
IT and project teams
Key decision-makers
Project sponsors
Implementation partners/SAP
Evaluation process – where to start

11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Evaluation process – weigh the critical aspects
§ Configuration
settings
§ Layouts
§ Authorizations
§ Effort per tenant
§ SAP Hybris Cloud
for Customer to on-
premise software
1:1 or 1:N
§ A2A and A2X
interfaces
§ Degree of
customization
§ Network,
bandwidth,
connectivity
§ Quality of custom
development
§ Cost
§ Change agility
§ Data residency
legal requirements
§ Maintenance
Configuration efforts Integration efforts Performance Operational aspects

12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Evaluation process – aspects for detailed evaluation
Business process harmonization
Master data harmonization
Integration and tenant configuration
Reporting and analytics
Custom development
System performance

13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Evaluation process – effort matrix guideline
Area Global Shared
Shared Region,
Business Split
Shared Business,
Regional Split
Business Split,
Regional Split
Configuration efforts Medium Low High Low
Integration efforts Medium Medium -> high Medium Low
Operational efforts High (project
governance)
Medium Medium High (landscape)
The devil is in the details…

14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Understand that the devil is in the details
§ Align, discuss, and evaluate the effort and cost levels
§ Identify the most pragmatic strategy
Key takeaways

15. Thank you.
Contact information:
Vinita Sinha
Product Expert, SAP Hybris Expert Services
SAP America