3. How to Talk & Listen
✤ Don’t MULTITASK - Be PRESENT
✤ Don’t PONTIFICATE- Set aside Personal Opinion
✤ Use Open ended QUESTIONS
✤ Go with the FLOW
✤ If you don’t know, say so
4.
5. How to Talk & Listen
✤ Don’t equate yourself with them
✤ Try not to repeat yourself
✤ Stay out of the weeds - be yourself, forget the details
✤ LISTEN - we speak @ 225 Words per min, hear @ 500
✤ Be BRIEF