The document discusses the strategic marketing plans and objectives of an organization for the year 2012. It provides details on the organization's mission, strategies for various divisions, strategic management approaches, and image marketing. It also outlines the scope of works, development plans up to 2012, factors like electricity generation and capacity in Bangladesh. Overall, the document focuses on analyzing the external environment, developing long-term vision and strategic priorities to guide business planning for transforming and growing the organization.
2. OVERVIEW
Organization mission Divisional Strategy
Corporate Strategy Divisional Planning
Strategic management Image Marketing
We Place High Value
On Customer Service
Strategic Marketing Brand equity
3. Our Strategic Planning
Developing and Maintaining a strategic
fit between the organization's objectives
and resources and its changing market
opportunities.
Org Objectives Strategic Fit Resources
Changing Environment
4. Sun Tze on Strategy
“Know your enemy, know yourself, and your
victory will not be threatened. Know the
terrain, know the weather, and your victory
will be complete.”
5. Few Facts : Electricity Generation In
Bangladesh
Maximum generation in 2008 : 3935.1 MW
Maximum Generation In 2007 : 4130 MW
Maximum Generation In History : 4130 MW
6. Development plan Up to 2012
Installed Capacity, MW 9,666
Peak Demand, MW 7,887
Net Generation, MKWh 39,157
Transmission Line, Km 7,180
Capacity of Grid S/S, MVA
(a) 230/132 KV 11,575
(b) 132/33 KV 17,920
Distribution Line, Km 3,45,530
No. of Consumers, million 12.75
No. of Village Electrified 69,571
per Capita Generation, kWh 260
Access to Electricity 65%
Investment Requirement, (billion Tk) 307
7. Road To 2012 & Our Scope
Upcoming New Power plants : 26
Out of 26 – Gas Power : 25 & Hydropower :1
Present Proven Reserve of Natural Gas : 8.40
TCF
First Half of FY08 :
i) Avg. Daily Power generation – 3552 MW
ii) Peak Demand Stood At : 5200 MW
8. SCOPE OF WORKS
DESA APSCL
DESCO EGCB
BPDB NWZPDC
PGCB NWPGC
DPDC PC
PBS SZPDC
BERC WZPDC
REB RPC
9. Our Key Elements of Marketing Strategy
Formulation
The strategic 3 Cs
Customers, Competitors & the Corporation
Strategic Marketing Decisions
Where to compete
How to compete
When to compete
10. A Viable Marketing Strategy
We Must have a clearly defined
market
We Must have a good match between
corporate strengths and market needs
We Must have significant positive
differentiation in the key success
factors of the business
11. Marketing Audit of EEL
Comprehensive
Must cover all marketing areas
Systematic
Sequential diagnostic steps
Independent
Internal & external auditors
Periodic
Performed at regular intervals
12. Charter Value
1. Customer Satisfaction
2. Profitability
3. Warm relationship with others
4. Sense of Accomplishment
5. Self-fulfillment
6. Sense of belonging
7. Respect from others
8. Self-respect
9. Security
13. Sources of Customer Value
Economic:
The economic benefit a customer derives from using a
product
Functional:
Those aspects of a product that provide functional or
utilitarian benefits to customers
Psychological:
The image of the product, including how the product
“feels” and whether that feeling matches the image the
customer wants to project
15. Consumer
Study
Brand Touch-
Attributes Points
EnergypacB
rand
Building
Brand Brand
Benefits Strategy
Brand
Positioning
and Essence
16. Our Brand
PUBLIC
EVENTS RELATIONS
DIGITAL
ASSET
MGMT
OUTDOOR
CORPORATE
IDENTITY
PRINT INTERACTIVE DIRECT
ENVIRON- MENT MKTG
RETAIL E-MAIL
MARKETING
E-COMMERCE
CO-BRANDING
EEL
PACKAGING ONLINE
MEDIA
PLAYING CRM
SURFACE
THEME ART
MARKETING
UNIFORM
BROADCAST GRAPHIC
STANDARDS
GUERRILLA
PROMOS MEDIA
17. How Can We Measure Our Brand
Equity
Awareness:
Being aware of a brand is usually a requirement for its purchase
and tends to lead to more favorable opinions by reducing the risk
associated with a familiar option.
Associations:
Images related to overall quality as well as specific product
attributes and user characteristics affect the reaction to a brand.
3. Attitude:
Overall favorability toward a brand is a critical part of brand
equity.
Attachment:
Loyalty to a brand is the strongest type of equity, and most
beneficial for sellers.
Activity:
The strongest fans of a brand become advocates.
18. How Can We Maintain Brand
Treat the
Loyalty
Customer right
Stay close to the Customer
Measure / Manage
Customer Satisfaction Brand Loyalty
Create a solution for a
Customer Problem /
Reward loyalty
Provide Extras
19. We May Maintain Brand Awareness
Top of
Mind
Brand Recall
Brand Recognition
Unaware of Brand
20. Assessing the Value of the Product
Category
1. Determine the uses of the product
2. Estimate the importance of the uses
3. List competing products for the uses
4. Determine the relative effectiveness of
the product category in each usage
situation
21. Three Minute Drill…
How Can We Improve Our Customer
Analysis for Our Project?
Demographic
Socioeconomic
Personality
Psychographics and values
22. Hierarchy of Objectives
Company Mission/Vision
Level 0
Corporate objectives
Level I Corporate strategies
Divisional objectives
Level II
Divisional strategies
Product/brand objectives
Level III
Brand strategies
Program objectives
Level IV
Tactics
23. Strategic Alternatives
Long-
term
profits
Efficiency,
Growth in sales or
short-run
market share
profits
Market Market Decrease Increase
development penetration inputs outputs
Existing Reduce Increase
New segments
customers costs price
Improve
Convert Competitors’ Improve
asset
nonusers customers sales mix
utilization
New product
development
24. We May Focus On Five Areas For
Differentiation
1. Quality
2. Status and Image
3. Branding
4. Convenience and Service
5. Distribution
25. What: EEL Believes Brands Must
“Win The Heart”
EEL believes in creating motivating
communication solutions that connect brand
assets with consumers on deep emotional levels.
This fusion drives activation, increases brand
awareness and builds brand equity - positioning
client brands for maximum success.
26. We Value Different Types of Objectives
Profitability R&D
Growth Diversification
Market share Efficiency
Social responsibility Financial stability
Employee welfare Resource conservation
Product Quality Mgt & labor development
Service
27. RECENT STRATEGIC DEVELOPMENT
Changes in external
environment
2000 Upcoming Years
New corporate
Existing Strategies
strategy
Strategy phase 1
Key themes: Strategy phase 2
Making the case for change Our approach: Corporate strategy
Products & services Vision
Restructuring to enable change
Discipline reviews Mission
Market focus
Property strategy Strategic priorities
Modernizing our services
Managing collection as single entity
E-strategy
28. OVERALL CHANGE PROGRAMME TIMELINE
2008 2008 2008 Remaining 2009 2012
After Dec
JUNE Decembe Expected Signing 2008 Demand Demand
r Contract
Total : 370 Total : 2820 MW About 6000 MW
MW
Public : 1470 MW For Reliable Supply :
Public : 60 7300 MW
MW Public-Private
Partnership : 1350 MW Per capita
Private- Consumption : 170 KWh
Total : 570 MW Total : 2310 MW
Public
Partnership : About 9,300 MW
Public : 240 MW Public : 1410 MW
310 MW
Public-Private Partnership : Public-Private Partnership
330 MW : 900 MW
29. STRATEGY PHASE - PROGRESS TO DATE
More externally focused and market facing
More effective and efficient management of
core functions
More integrated view of collections and their
management
But still much to do to
Faced up to endemic HR issues; modernised REACH and EMBED
our people strategy
Catching up with our technology
infrastructure
30. STRATEGY PHASE – OUR APPROACH
Focus for
Analyse strategic context (both
Corporate
internal and external)
Strategy review
Perform-
Mission Strategic Business Implem- ance &
Vision Strategies Budgets
statement priorities Plans entation impact
review
Organisational values
APPROACH
•First conduct in-depth analysis of EEL’s strategic context (internal and external)
•Then focus efforts on developing long-term Vision
•Ultimately develop Strategic Priorities as first stage of Business Planning cycle
31. STRATEGIC FOCUS FOR THE NEXT 3 YEARS
Transforming search and navigation
Building the digital research environment
Growing and managing the collection
Developing our people
32. Concerns of EEL’s competitive analysis
How can our competitors be grouped meaningfully?
Figure 20.8
Source: Adapted from Wilson et al. (1992).
33. Function Process
Market Research Direct Mail, Print
Direct Marketing Seminars
Online Marketing Digital
Trade Shows Email, Web site, Banner
Public Relations Ads, Links
Collateral Material Case Studies, White
Advertising Papers
Lead Management Speaking
Measurement Database Management
34. Tactical Marketing
Define USP Forecast financial analysis
Identify market Create a corporate ID
Generate marketing ideas Prepare market
Plan concept entry strategy
development
35. Make Marketing Decisions That:
Satisfy target customers’ needs
Help them achieve their organizational
goals and objectives
36. Strategic Marketing
Understand emerging business trends
Define value-based market
Create a focus
Plot organizational development
DO competitive analysis
Develop communication & collateral materials
Talk to the decision maker
37. Strategic Planning
Be aware of industry and economic
changes
Understand buyer’s pain
Know your client’s buy cycle
Analyze business problems to better
formulate marketing strategy
Research client’s needs
38. Reasons People Buy
What to look for What they want
Need Security
Desire Integrity
Emotion Quality
Service
Value
Price
39. Image Marketing
Know key differentiators
Stick to Position Statement
Create perceived value in marketing
Project problem solving features
Stay focused
Build value over time
40. Our Approach of Narrowing Target
Markets
Selecting
target
marketing
approach
Segmenting Single
Narrowing down to into possible target
specific product-market target markets market
approach
All Some One Multiple
broad Homogeneous target
customer generic product
(narrow) product market
needs needs markets approach
market
Combined
target
market
approach
This gives an overview of what I’ll cover in this talk – journey in terms of strategy and structural change since I started at the BL in 2000 I’ll come on to this in more detail later. First I would like to talk about some of the challenges I faced when I joined the library in terms of cultural / structural change –and how we addressed these.