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MISSION – 2012
From Marketing Point of View
   Prepared By : Md. Mushfik Monjur
OVERVIEW


Organization mission                           Divisional Strategy




Corporate Strategy                              Divisional Planning




Strategic management                            Image Marketing



                       We Place High Value
                       On Customer Service

Strategic Marketing                          Brand equity
Our Strategic Planning

Developing and Maintaining a strategic
fit between the organization's objectives
and resources and its changing market
opportunities.



    Org Objectives   Strategic Fit   Resources

               Changing Environment
Sun Tze on Strategy

 “Know your enemy, know yourself, and your
 victory will not be threatened. Know the
 terrain, know the weather, and your victory
 will be complete.”
Few Facts : Electricity Generation In
            Bangladesh
     Maximum generation in 2008 : 3935.1 MW


   Maximum Generation In 2007 : 4130 MW
     Maximum Generation In History : 4130 MW
Development plan Up to 2012

   Installed Capacity, MW                 9,666
   Peak Demand, MW                        7,887
   Net Generation, MKWh                   39,157
   Transmission Line, Km                  7,180
   Capacity of Grid S/S, MVA
     (a) 230/132 KV                        11,575
     (b) 132/33 KV                         17,920
   Distribution Line, Km                  3,45,530
   No. of Consumers, million              12.75
   No. of Village Electrified             69,571
   per Capita Generation, kWh             260
   Access to Electricity                  65%
   Investment Requirement, (billion Tk)   307
Road To 2012 & Our Scope
  Upcoming New Power plants : 26
  Out of 26 – Gas Power : 25 & Hydropower :1
  Present Proven Reserve of Natural Gas : 8.40
 TCF
 First Half of FY08 :
   i) Avg. Daily Power generation – 3552 MW
  ii) Peak Demand Stood At : 5200 MW
SCOPE OF WORKS
 DESA         APSCL
 DESCO        EGCB
 BPDB         NWZPDC
 PGCB         NWPGC
 DPDC         PC
 PBS          SZPDC
 BERC         WZPDC
 REB          RPC
Our Key Elements of Marketing Strategy
            Formulation

   The strategic 3 Cs
       Customers, Competitors & the Corporation
     Strategic Marketing Decisions
       Where to compete
       How to compete
       When to compete
A Viable Marketing Strategy

  We Must have a clearly defined
  market
 We Must have a good match between
  corporate strengths and market needs
 We Must have significant positive
  differentiation in the key success
  factors of the business
Marketing Audit of EEL
 Comprehensive
    Must cover all marketing areas
 Systematic
    Sequential diagnostic steps
 Independent
    Internal & external auditors
 Periodic
    Performed at regular intervals
Charter Value
1.   Customer Satisfaction
2.   Profitability
3.   Warm relationship with others
4.   Sense of Accomplishment
5.   Self-fulfillment
6.   Sense of belonging
7.   Respect from others
8.   Self-respect
9.   Security
Sources of Customer Value

 Economic:
  The economic benefit a customer derives from using a
   product
 Functional:
  Those aspects of a product that provide functional or
   utilitarian benefits to customers
Psychological:
  The image of the product, including how the product
   “feels” and whether that feeling matches the image the
   customer wants to project
ENERGYPAC IS A BRAND
OUR BRAND BUILDING
     PROCESS
Consumer
                Study



  Brand                     Touch-
Attributes                  Points
             EnergypacB
                rand
              Building


  Brand                      Brand
 Benefits                   Strategy
                Brand
              Positioning
              and Essence
Our Brand

                                                          PUBLIC
                                 EVENTS                 RELATIONS
                                                                         DIGITAL
                                                                          ASSET
                                                                         MGMT
              OUTDOOR
                                            CORPORATE
                                             IDENTITY
                                 PRINT                     INTERACTIVE               DIRECT
   ENVIRON- MENT                                                                     MKTG



                      RETAIL                                           E-MAIL
                                                                     MARKETING
                                                                                     E-COMMERCE
CO-BRANDING
                                             EEL
                   PACKAGING                                          ONLINE
                                                                      MEDIA
    PLAYING                                                                            CRM
    SURFACE
                               THEME ART
                                                         MARKETING

                                           UNIFORM
          BROADCAST                                                       GRAPHIC
                                                                         STANDARDS
                                                         GUERRILLA
                           PROMOS                         MEDIA
How Can We Measure Our Brand
          Equity
   Awareness:
     Being aware of a brand is usually a requirement for its purchase
     and tends to lead to more favorable opinions by reducing the risk
     associated with a familiar option.
   Associations:
     Images related to overall quality as well as specific product
     attributes and user characteristics affect the reaction to a brand.
3. Attitude:
     Overall favorability toward a brand is a critical part of brand
     equity.
   Attachment:
     Loyalty to a brand is the strongest type of equity, and most
     beneficial for sellers.
   Activity:
     The strongest fans of a brand become advocates.
How Can We Maintain Brand
 Treat the
           Loyalty
 Customer right

 Stay close to the Customer



  Measure / Manage
  Customer Satisfaction       Brand Loyalty

  Create a solution for a
  Customer Problem /
  Reward loyalty

  Provide Extras
We May Maintain Brand Awareness
                    Top of
                    Mind


                Brand Recall




              Brand Recognition




              Unaware of Brand
Assessing the Value of the Product
            Category

1. Determine the uses of the product
2. Estimate the importance of the uses
3. List competing products for the uses
4. Determine the relative effectiveness of
   the product category in each usage
   situation
Three Minute Drill…

 How Can We Improve Our Customer
 Analysis for Our Project?
  Demographic
  Socioeconomic
  Personality
  Psychographics and values
Hierarchy of Objectives
                 Company Mission/Vision
Level 0
                   Corporate objectives
Level I            Corporate strategies


                   Divisional objectives
Level II
                   Divisional strategies

                 Product/brand objectives

Level III
                     Brand strategies

                    Program objectives
Level IV
                         Tactics
Strategic Alternatives
                                             Long-
                                              term
                                             profits


                                                                     Efficiency,
         Growth in sales or
                                                                     short-run
           market share
                                                                       profits


  Market                        Market                 Decrease                    Increase
development                   penetration               inputs                      outputs


                                Existing                Reduce                     Increase
New segments
                               customers                 costs                       price


                                                        Improve
  Convert                     Competitors’                                         Improve
                                                          asset
  nonusers                     customers                                           sales mix
                                                       utilization

               New product
               development
We May Focus On Five Areas For
       Differentiation
1. Quality
2. Status and Image
3. Branding
4. Convenience and Service
5. Distribution
What: EEL Believes Brands Must
         “Win The Heart”

EEL     believes   in     creating   motivating
communication solutions that connect brand
assets with consumers on deep emotional levels.

This fusion drives activation, increases brand
awareness and builds brand equity - positioning
client brands for maximum success.
We Value Different Types of Objectives

   Profitability            R&D
   Growth                   Diversification
   Market share             Efficiency
   Social responsibility    Financial stability
   Employee welfare         Resource conservation
   Product Quality          Mgt & labor development
   Service
RECENT STRATEGIC DEVELOPMENT

                                      Changes in external
                                          environment
2000                                                                         Upcoming Years
                                                                             New corporate
Existing Strategies
                                                                             strategy



    Strategy phase 1

Key themes:                                      Strategy phase 2
    Making the case for change              Our approach:             Corporate strategy
                                              Products & services      Vision
    Restructuring to enable change
                                                 Discipline reviews    Mission
    Market focus
                                                 Property strategy     Strategic priorities
    Modernizing our services
    Managing collection as single entity
    E-strategy
OVERALL CHANGE PROGRAMME TIMELINE
     2008         2008                     2008            Remaining               2009          2012
                                                             After Dec
     JUNE       Decembe            Expected Signing            2008               Demand        Demand
                     r                  Contract




Total : 370                       Total : 2820 MW                       About 6000 MW
MW
                                  Public : 1470 MW                      For Reliable Supply :
Public : 60                                                             7300 MW
MW                                Public-Private
                                  Partnership : 1350 MW                 Per capita
Private-                                                                Consumption : 170 KWh
                Total : 570 MW                       Total : 2310 MW
Public
Partnership :                                                                              About 9,300 MW
                Public : 240 MW                      Public : 1410 MW
310 MW

                Public-Private Partnership :         Public-Private Partnership
                330 MW                               : 900 MW
STRATEGY PHASE - PROGRESS TO DATE



   More externally focused and market facing

   More effective and efficient management of
    core functions

   More integrated view of collections and their
    management
                                                    But still much to do to
   Faced up to endemic HR issues; modernised       REACH and EMBED
    our people strategy

   Catching up with our technology
    infrastructure
STRATEGY PHASE – OUR APPROACH
                                                                                      Focus for
        Analyse strategic context (both
                                                                                      Corporate
            internal and external)
                                                                                      Strategy review



                                                                                            Perform-
Mission                    Strategic                  Business                 Implem-      ance &
             Vision                      Strategies               Budgets
statement                  priorities                 Plans                    entation     impact
                                                                                            review

                                        Organisational values



                                                APPROACH
            •First conduct in-depth analysis of EEL’s strategic context (internal and external)
                            •Then focus efforts on developing long-term Vision
             •Ultimately develop Strategic Priorities as first stage of Business Planning cycle
STRATEGIC FOCUS FOR THE NEXT 3 YEARS




 Transforming search and navigation

 Building the digital research environment

 Growing and managing the collection

 Developing our people
Concerns of EEL’s competitive analysis
                        How can our competitors be grouped meaningfully?




Figure 20.8
Source: Adapted from Wilson et al. (1992).
Function                    Process
     Market Research        Direct Mail, Print
     Direct Marketing       Seminars
     Online Marketing       Digital
     Trade Shows                Email, Web site, Banner
     Public Relations            Ads, Links
     Collateral Material    Case Studies, White
     Advertising               Papers
     Lead Management          Speaking
     Measurement              Database Management
Tactical Marketing

 Define USP                Forecast financial analysis
 Identify market           Create a corporate ID
 Generate marketing ideas  Prepare market
 Plan concept               entry strategy
  development
Make Marketing Decisions That:


   Satisfy target customers’ needs
   Help them achieve their organizational
   goals and objectives
Strategic Marketing

 Understand emerging business trends
 Define value-based market
 Create a focus
 Plot organizational development
 DO competitive analysis
 Develop communication & collateral materials
 Talk to the decision maker
Strategic Planning

 Be aware of industry and economic
  changes
 Understand buyer’s pain
 Know your client’s buy cycle
 Analyze business problems to better
  formulate marketing strategy
 Research client’s needs
Reasons People Buy
What to look for   What they want

 Need                 Security
 Desire               Integrity
 Emotion              Quality
                       Service
                       Value
                       Price
Image Marketing
 Know key differentiators
 Stick to Position Statement
 Create perceived value in marketing
 Project problem solving features
 Stay focused
 Build value over time
Our Approach of Narrowing Target
                Markets
                                                             Selecting
                                                             target
                                                             marketing
                                                             approach

                                          Segmenting         Single
      Narrowing down to                   into possible      target
      specific product-market             target markets     market
                                                             approach

All           Some              One                          Multiple
                                broad     Homogeneous        target
customer      generic           product
                                          (narrow) product   market
needs         needs                       markets            approach
                                market
                                                             Combined
                                                             target
                                                             market
                                                             approach
THANK YOU

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Bangladesh Energy Sector Strategy 2012

  • 1. MISSION – 2012 From Marketing Point of View Prepared By : Md. Mushfik Monjur
  • 2. OVERVIEW Organization mission Divisional Strategy Corporate Strategy Divisional Planning Strategic management Image Marketing We Place High Value On Customer Service Strategic Marketing Brand equity
  • 3. Our Strategic Planning Developing and Maintaining a strategic fit between the organization's objectives and resources and its changing market opportunities. Org Objectives Strategic Fit Resources Changing Environment
  • 4. Sun Tze on Strategy  “Know your enemy, know yourself, and your victory will not be threatened. Know the terrain, know the weather, and your victory will be complete.”
  • 5. Few Facts : Electricity Generation In Bangladesh  Maximum generation in 2008 : 3935.1 MW  Maximum Generation In 2007 : 4130 MW  Maximum Generation In History : 4130 MW
  • 6. Development plan Up to 2012  Installed Capacity, MW 9,666  Peak Demand, MW 7,887  Net Generation, MKWh 39,157  Transmission Line, Km 7,180  Capacity of Grid S/S, MVA (a) 230/132 KV 11,575 (b) 132/33 KV 17,920  Distribution Line, Km 3,45,530  No. of Consumers, million 12.75  No. of Village Electrified 69,571  per Capita Generation, kWh 260  Access to Electricity 65%  Investment Requirement, (billion Tk) 307
  • 7. Road To 2012 & Our Scope  Upcoming New Power plants : 26  Out of 26 – Gas Power : 25 & Hydropower :1  Present Proven Reserve of Natural Gas : 8.40 TCF  First Half of FY08 : i) Avg. Daily Power generation – 3552 MW ii) Peak Demand Stood At : 5200 MW
  • 8. SCOPE OF WORKS  DESA  APSCL  DESCO  EGCB  BPDB  NWZPDC  PGCB  NWPGC  DPDC  PC  PBS  SZPDC  BERC  WZPDC  REB  RPC
  • 9. Our Key Elements of Marketing Strategy Formulation  The strategic 3 Cs  Customers, Competitors & the Corporation  Strategic Marketing Decisions  Where to compete  How to compete  When to compete
  • 10. A Viable Marketing Strategy  We Must have a clearly defined market  We Must have a good match between corporate strengths and market needs  We Must have significant positive differentiation in the key success factors of the business
  • 11. Marketing Audit of EEL  Comprehensive  Must cover all marketing areas  Systematic  Sequential diagnostic steps  Independent  Internal & external auditors  Periodic  Performed at regular intervals
  • 12. Charter Value 1. Customer Satisfaction 2. Profitability 3. Warm relationship with others 4. Sense of Accomplishment 5. Self-fulfillment 6. Sense of belonging 7. Respect from others 8. Self-respect 9. Security
  • 13. Sources of Customer Value  Economic:  The economic benefit a customer derives from using a product  Functional:  Those aspects of a product that provide functional or utilitarian benefits to customers Psychological:  The image of the product, including how the product “feels” and whether that feeling matches the image the customer wants to project
  • 14. ENERGYPAC IS A BRAND OUR BRAND BUILDING PROCESS
  • 15. Consumer Study Brand Touch- Attributes Points EnergypacB rand Building Brand Brand Benefits Strategy Brand Positioning and Essence
  • 16. Our Brand PUBLIC EVENTS RELATIONS DIGITAL ASSET MGMT OUTDOOR CORPORATE IDENTITY PRINT INTERACTIVE DIRECT ENVIRON- MENT MKTG RETAIL E-MAIL MARKETING E-COMMERCE CO-BRANDING EEL PACKAGING ONLINE MEDIA PLAYING CRM SURFACE THEME ART MARKETING UNIFORM BROADCAST GRAPHIC STANDARDS GUERRILLA PROMOS MEDIA
  • 17. How Can We Measure Our Brand Equity  Awareness: Being aware of a brand is usually a requirement for its purchase and tends to lead to more favorable opinions by reducing the risk associated with a familiar option.  Associations: Images related to overall quality as well as specific product attributes and user characteristics affect the reaction to a brand. 3. Attitude: Overall favorability toward a brand is a critical part of brand equity.  Attachment: Loyalty to a brand is the strongest type of equity, and most beneficial for sellers.  Activity: The strongest fans of a brand become advocates.
  • 18. How Can We Maintain Brand Treat the Loyalty Customer right Stay close to the Customer Measure / Manage Customer Satisfaction Brand Loyalty Create a solution for a Customer Problem / Reward loyalty Provide Extras
  • 19. We May Maintain Brand Awareness Top of Mind Brand Recall Brand Recognition Unaware of Brand
  • 20. Assessing the Value of the Product Category 1. Determine the uses of the product 2. Estimate the importance of the uses 3. List competing products for the uses 4. Determine the relative effectiveness of the product category in each usage situation
  • 21. Three Minute Drill…  How Can We Improve Our Customer Analysis for Our Project?  Demographic  Socioeconomic  Personality  Psychographics and values
  • 22. Hierarchy of Objectives Company Mission/Vision Level 0 Corporate objectives Level I Corporate strategies Divisional objectives Level II Divisional strategies Product/brand objectives Level III Brand strategies Program objectives Level IV Tactics
  • 23. Strategic Alternatives Long- term profits Efficiency, Growth in sales or short-run market share profits Market Market Decrease Increase development penetration inputs outputs Existing Reduce Increase New segments customers costs price Improve Convert Competitors’ Improve asset nonusers customers sales mix utilization New product development
  • 24. We May Focus On Five Areas For Differentiation 1. Quality 2. Status and Image 3. Branding 4. Convenience and Service 5. Distribution
  • 25. What: EEL Believes Brands Must “Win The Heart” EEL believes in creating motivating communication solutions that connect brand assets with consumers on deep emotional levels. This fusion drives activation, increases brand awareness and builds brand equity - positioning client brands for maximum success.
  • 26. We Value Different Types of Objectives  Profitability  R&D  Growth  Diversification  Market share  Efficiency  Social responsibility  Financial stability  Employee welfare  Resource conservation  Product Quality  Mgt & labor development  Service
  • 27. RECENT STRATEGIC DEVELOPMENT Changes in external environment 2000 Upcoming Years New corporate Existing Strategies strategy Strategy phase 1 Key themes: Strategy phase 2  Making the case for change Our approach: Corporate strategy  Products & services  Vision  Restructuring to enable change  Discipline reviews  Mission  Market focus  Property strategy  Strategic priorities  Modernizing our services  Managing collection as single entity  E-strategy
  • 28. OVERALL CHANGE PROGRAMME TIMELINE 2008 2008 2008 Remaining 2009 2012 After Dec JUNE Decembe Expected Signing 2008 Demand Demand r Contract Total : 370 Total : 2820 MW About 6000 MW MW Public : 1470 MW For Reliable Supply : Public : 60 7300 MW MW Public-Private Partnership : 1350 MW Per capita Private- Consumption : 170 KWh Total : 570 MW Total : 2310 MW Public Partnership : About 9,300 MW Public : 240 MW Public : 1410 MW 310 MW Public-Private Partnership : Public-Private Partnership 330 MW : 900 MW
  • 29. STRATEGY PHASE - PROGRESS TO DATE  More externally focused and market facing  More effective and efficient management of core functions  More integrated view of collections and their management But still much to do to  Faced up to endemic HR issues; modernised REACH and EMBED our people strategy  Catching up with our technology infrastructure
  • 30. STRATEGY PHASE – OUR APPROACH Focus for Analyse strategic context (both Corporate internal and external) Strategy review Perform- Mission Strategic Business Implem- ance & Vision Strategies Budgets statement priorities Plans entation impact review Organisational values APPROACH •First conduct in-depth analysis of EEL’s strategic context (internal and external) •Then focus efforts on developing long-term Vision •Ultimately develop Strategic Priorities as first stage of Business Planning cycle
  • 31. STRATEGIC FOCUS FOR THE NEXT 3 YEARS  Transforming search and navigation  Building the digital research environment  Growing and managing the collection  Developing our people
  • 32. Concerns of EEL’s competitive analysis How can our competitors be grouped meaningfully? Figure 20.8 Source: Adapted from Wilson et al. (1992).
  • 33. Function Process  Market Research  Direct Mail, Print  Direct Marketing  Seminars  Online Marketing  Digital  Trade Shows  Email, Web site, Banner  Public Relations Ads, Links  Collateral Material  Case Studies, White  Advertising Papers  Lead Management  Speaking  Measurement  Database Management
  • 34. Tactical Marketing  Define USP  Forecast financial analysis  Identify market  Create a corporate ID  Generate marketing ideas  Prepare market  Plan concept entry strategy development
  • 35. Make Marketing Decisions That:  Satisfy target customers’ needs  Help them achieve their organizational goals and objectives
  • 36. Strategic Marketing  Understand emerging business trends  Define value-based market  Create a focus  Plot organizational development  DO competitive analysis  Develop communication & collateral materials  Talk to the decision maker
  • 37. Strategic Planning  Be aware of industry and economic changes  Understand buyer’s pain  Know your client’s buy cycle  Analyze business problems to better formulate marketing strategy  Research client’s needs
  • 38. Reasons People Buy What to look for What they want  Need  Security  Desire  Integrity  Emotion  Quality  Service  Value  Price
  • 39. Image Marketing  Know key differentiators  Stick to Position Statement  Create perceived value in marketing  Project problem solving features  Stay focused  Build value over time
  • 40. Our Approach of Narrowing Target Markets Selecting target marketing approach Segmenting Single Narrowing down to into possible target specific product-market target markets market approach All Some One Multiple broad Homogeneous target customer generic product (narrow) product market needs needs markets approach market Combined target market approach

Editor's Notes

  1. This gives an overview of what I’ll cover in this talk – journey in terms of strategy and structural change since I started at the BL in 2000 I’ll come on to this in more detail later. First I would like to talk about some of the challenges I faced when I joined the library in terms of cultural / structural change –and how we addressed these.