2. Copyrighted ® 2020 - Samer Desouky
Samer Desouky
Testing Consultant , Agile Coach
Founder & CQO – TestPRO / Bikemania
Testing
• ISTQB® Certified Tester
• ISTQB® Certified Agile Tester
• ISTQB® Certified Test Analyst
• ISTQB® Certified Test Manager
• ASTQB® Certified Mobile Tester
Process Improvement
• Certified Lean Six Sigma - Green Belt
Service Management
• Certified ITIL® Foundation
Management Information Systems B.Sc.
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3. Copyrighted ® 2020 - Samer Desouky
Heaven or Hell
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Chapter 1
“We are not isolated anymore ,
The Pandemic Impact”
4. Copyrighted ® 2020 - Samer Desouky
Heaven or Hell
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2020
11, Mar 2020 WHO characterized the
outbreak as a pandemic and urged
governments around the world to take
matters seriously and prepare for the first
wave of the public health emergency with
several measures, one of which was the
nationwide lockdowns in many countries.
5. Copyrighted ® 2020 - Samer Desouky
Heaven or Hell
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1. Remote-work policies.
2. Training in advance, in times of crisis.
3. Rapidly changing circumstances.
Fast-tracked
the adoption
Loss controlThis level of preparation may not be feasible.
6. Copyrighted ® 2020 - Samer Desouky
The Premises The client Premises Public Space
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7. Copyrighted ® 2020 - Samer Desouky
Remote
work
• Alternative
Worksite
Telework
• The use of ICT
Work at
home
• Own
Residence
Home-
based work
• Regardless the
Ownership
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- Allows employees to be more effective.
- Increases management results.
- Assures uninterrupted work.
- Reduces real estate costs.
- Decreases employee recruitment costs.
- Allows for Business Continuity.
- Lowers relocation costs.
- Increases quality of life.
Telework is defined as the use of information and
communications technologies (ICTs), for work that
is performed outside the employer’s premises
(Eurofound and ILO, 2017).
14. Copyrighted ® 2020 - Samer Desouky
One of the reasons many managers
don't approve of remote work is:
"Work is infinite"
Heaven or Hell
The fear employees will slack off
without that physical, in-person
oversight.
But, in fact, the opposite tends
to be the reality: remote
workers are more likely
to overwork.
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Social isolation: 19%
• Loneliness .
• Missing the informal social interaction
• Feel less “belonging”.
• Increased intention to leave the
company.
Hell
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Hell
Lack of face-to-face supervision: 17%
• Newly remote workers are often
surprised by the added time and
effort needed to locate information
from coworkers.
• Both managers and their employees
often express concerns about the
lack of face-to-face interaction.
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Distractions at home: 10%
•We often see photos
representing remote
work as --->
Hell
20. Copyrighted ® 2020 - Samer Desouky
Set appointments
on your calendar
for the end of the
day
Similarly, set up
reminders to take
breaks
52/17 – 25/5
Be clear with
your team on
when you're
leaving
Create physical
boundaries
between you and
your workspace
How to make it Heaven
21. Copyrighted ® 2020 - Samer Desouky
Prioritizing work
Manage your energy, not your time
Eat the frog
Kanban
Board
WIP
Eisenhower
matrix
URIM
The
1-3-5 rule
Install
distraction-
limiting
tools
How to make it Heaven
22. Copyrighted ® 2020 - Samer Desouky
How to deal with interruptions at home
How to make it Heaven
Setup a signal
Explain why it's
important to
avoid
interruptions
For young kids,
getting
childcare is a
must
Train your kids
to occupy
themselves
Keep consistent
work hours
Escape :)
25. Copyrighted ® 2020 - Samer Desouky
Establish structured
daily check-ins
Provide several
different
communication
technology options
Establish “rules of
engagement”
Provide
opportunities for
remote social
interaction
Offer
encouragement
and emotional
support
How to make it Heaven