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Success Story — TriTech Software
Public Safety Software Developer Improves
Forecasting, Quote Speed and Accuracy
TriTech provides innovative, comprehensive public safety
solutions for law enforcement, fire and EMS industries
through its integrated, multi-agency suite of public safety
applications. The company has worldwide presence with
more than 150 installations in the United States, Canada,
Australia, New Zealand and the United Kingdom.
Challenge
Company
For years, TriTech’s sales reps used an in-house developed
Tritech Software Systems
configurator to price their software, hardware, services and
San Diego, CA
maintenance. Staff attrition and other factors rendered their
www.tritech.com
configurator difficult to maintain. Plus, it could not interface
with their Microsoft Dynamics CRM™ system, causing costly
data entry errors. “We needed a cost effective, easy-to-use
commercial product that would integrate with Microsoft Corporate Details
CRM,” says Cliff Micham, Tritech VP of Sales and Marketing. TriTech is a leader in the Public Safety Software
market. TriTech provides innovative, comprehensive
Solution public safety solutions for law enforcement, fire and
TriTech’s Microsoft Dynamics partner, Neudesic researched EMS industries through its integrated, multi-agency
ISV solutions and recommended Experlogix. “I evaluated suite of public safety applications.
several product configurators. Nothing stacks up and works
as well with Microsoft CRM as Experlogix,” says Darren
Gooding, Director of Business Solutions, Neudesic. Benefits
• Improves sales forecasting
Result • Tight integration with Microsoft CRM
“We have recognized tremendous improvements in our sales • Maintains software license and hardware prices
forecasting,” comments Micham. “We are able to deliver • Calculates accurate maintenance and services
standardized quotes that are now stored in Microsoft CRM,
• Handles unique business rules
which ensures accurate pricing and forecasting. This allows
• Increases quote accuracy
us to eliminate redundant entry into disparate systems and
greatly reduces the human error factor, which can cause
costly mistakes. Our sales force is now able to deliver quotes
in a fast and efficient manner with greater accuracy.”
“Our sales force is now able to deliver quotes in
Micham is also pleased with how Experlogix handles their a fast and efficient manner with greater
specific business rules and pricing. “This is really one of the accuracy.”
biggest benefits of the Experlogix system. We have very - Cliff Micham,
unique business rules and Experlogix allows the flexibility to VP Sales & Marketing
accommodate our needs.”
Experlogix, Inc. (805) 504-9729
27 W. Anapamu St. Suite 310 www.experlogix.com
Santa Barbara, CA 93101 info@experlogix.com