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1. - Strictly private and confidential -
The First 90 Days
Fact or Fiction
April 10, 2014
Mike Jordan, CEO Alpha Card

2. 2
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Summary

3. 3
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A

4. 4
- Confidential - Page
26/04/2013Exec Dpt.
Background – Who am I
- CEO of Alpha Card - a group of 3 companies based in
Brussels
- 19 year in payments - HSBC and American Express
- 9 years managing JVs - Exec management and Board
positions

5. 5
- Confidential - Page
26/04/2013Exec Dpt.
Background – Who is Alpha Card
- Joint Venture – BNP Paribas Fortis & American Express
- A card payments business
- Leading issuer of Corporate Payment Solutions
- Exclusive issuer of American Express in Belux
- Issuer of Visa & Mastercard product in Belux

6. 6
- Confidential - Page
26/04/2013Exec Dpt.
From 1998 to Today
~7.000
Bankruptcies/year
people
20
Staff Brands
Technology Economic Environment
~11.00
0
250people

7. 7
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A

8. 8
- Confidential - Page
26/04/2013Exec Dpt.
Look, Listen, Learn
- Preparation is critical – plan your time in advance
- There are different lenses and stakeholders
- Seek out multiple datapoints – validate and verify
- Do not neglect the impact your ‘research’ has
- Wherever possible listen and resist the urge to talk
- Leave time to learn

9. 9
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A

10. 10
- Confidential - Page
26/04/2013Exec Dpt.
Stop, Pause & Start
Stop, Pause
- Scale projects that you dont fully understand
- Recruitments, exits, promotions you dont fully understand
Start
- From Day 1 you will drive cultural change
- Put in place very quickly your own management mechanisms

11. 11
- Confidential - Page
26/04/2013Exec Dpt.
Synthesize
Figure 1: 7S Framework; T Peters, R Waterman (McKinsey & Co.)

12. 12
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A

13. 13
- Confidential - Page
26/04/2013Exec Dpt.
Vision – High Level Timeline
Growth Phase 1
Growth Phase 2
Fit For GrowthStabilise
ACG’s
potential
2013 2014 and beyond

14. 14
- Confidential - Page
26/04/2013Exec Dpt.
Vision – Operating Principles
– Commitment and a strong will-to-win are key
●
Cost efficiency and continuous improvement are
core
●
Customers are at the heart of our thinking
●
Compliance and control as the foundation

15. 15
- Confidential - Page
26/04/2013Exec Dpt.
Plan, Communicate, Execute
Plan
- Create strategies that are specific and actionable
- Detail what you need to happen (WWW)
Communicate
- Frequent, repetitive, same ‘labelling’
- Embed your strategy into all existing elements (Goals)
Execute
- Celebrate success, accept failure

16. 16
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A

17. 17
- Confidential - Page
26/04/2013Exec Dpt.
Q&A