1. Xecute Solutions
THE POWER OF ONE:ONE LEADER,ONE TEAM,ONE ORGANIZATION
I'm Pisces with Leo rising. The Pisces part is the dreamer. The Leo says, 'Let's xecute.'
2.
3. ABOUT US
• Xecute Solutions is a emerging Business Process Outsourcing (BPO) Service provider,
offering the most advanced services available today. We focus on applying standard
architectural methods, and tools in our processes to enable our clients gain the edge over their
competitors. Initiated by visionary business leaders and supported by a team of professionals.
• We strive to fully meet our client specific needs and keep them updated about the changes in
technologies while assembling the industries topmost professionals to create the very best in-
class teams.
• We are dedicated to enhancing customer productivity by providing superior services and
coordinating support efforts with other production groups. We focus on our customers by
delivering high-value services and by fostering teamwork and continuous improvement in
everything we do.
• OurVision
• Be the global leader in Business Process Outsourcing.
• OurMission
• To Build Consumer Trust And Value By Providing a world class service "The First Time , Every
Time".
4. Business Continuity
Maintaining availability and continuous customer service are fundamental to meeting the demands of customers and critical in the contact center
industry. Regardless of any circumstance, customers expect and should be served to their convenience. Xecute understands the importance of
keeping operations running 24×7×365, and employs an intuitive business continuity plan to combat any unforeseen disaster.
Extended outage or downtime would inflict a direct and measurable impact on your business and ours. Accordingly, Xecute has established
thorough contingency plans to ensure the correct actions that will secure service continuity are undertaken during critical situations
OurStrategy
Xecutehas strategically located all our contact center facilities in areas that have low probabilities of natural disaster. Our strategic locations
immediately reduce the chance that a severe disaster would affect our centers and render us inoperative. With this in mind, there is still the
possibility of other unforeseen situations that every contact center must prepare for, for which Xecute has a detailed Facility Management
Program, including a Business Continuity Plan and SLIP (Service Level Interruption Plan). Precautions such as a natural gas generator,
uninterrupted power supplies, and in-house systems technicians are outlined in this plan to prevent interruption of service.
Xecute Business Continuity Features:
Series of UPS (uninterruptible power supply) battery back-ups for a first line defense mechanism in the case of lost power
Separate battery backup system within our Nortel Succession 1000 M PBX that provides uninterrupted power to the switch for up to 24 hours
For extended power outages, a natural gas powered generator will be used, with the capability of powering the center indefinitely if necessary
Daily backups are made of client data and crucial company data, enabling transport of all data to a call center partner who will handle all calls for
a short period of time if necessary
Concrete and brick fire-proof server room
Three separate active Internet sources enable us to access the Internet via one of our secondary connections in the event of loosing primary T1s
Employment of a 24 hour, on-call, in-house systems technician .
5. I'm Pisces with Leo rising. The Pisces part is the dreamer. The Leo says, 'Let's
xecute.'
Xecute Solutions
THE POWER OF ONE:ONE LEADER,ONE TEAM,ONE ORGANIZATION
