This document discusses the human resource management processes at Zong, a Pakistani telecommunications company. It outlines Zong's organizational structure and roles within the HR department. It also describes key HR functions like recruitment and selection, performance appraisals, compensation and benefits, training and development, and health and safety. The organizational development processes of orientation, training needs assessment, and performance management are explained in detail. Employee motivation, rewards systems, and strengths/weaknesses/opportunities/threats are also summarized.

6. process
developing employees
organization

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13. Chief HRM Officer
Director HRM
Senior HR Manager
Regional HR Manager
Assistant HR Manager
Team Leader
Team

14. Planning Recruitment Selection Orientation
Performance
Appraisals
Safety and
Health
Competent High-Performing
Workers
Training &
Development
Compensation
& Benefits
Human Resource Management
Process

18. Job
Specification

20. Hierarchy is very different in zong.
Like in PTCL’s AM is Simply an Officer in the ZONG
Grade is equal but hierarchy is different.
Directors of Zong held a meeting, if there is any
vacancy of manager or senior manager and match the
CV’s of different candidates.
If Internally a candidate is selected then ZONG
do the HAF close

21. Compensation and Benefits
Most important HR Processes
The compensation and benefits is about
managing The personnel expenses budget
Setting the performance standards
Setting the transparent compensation
policies Introducing the competitive benefits
for employees.
Arkam
Officer
ZONG HQ, ISLAMABAD

22. Full employee’s packages
Payroll
Incentives
Salary package
Bonuses
Allowances
Contractual or permanent
Cell package
Cell number
Leaves
House allowances
Rent allowances
ZONG deals in

23. HUMAN RESOURCE OPERATIONS
Equipment
Laptop
Fuel card
Employees card
Initial id’s
Employees problems
Employee’s queries
Any conflicts between employees
Employee’s grievances
Hasnain Malik
HR operation Manager
ZONG HQ, ISLAMABAD
All operations activities are done by this domain

24. In short, joining kits is prepared by this department
At the time of joining, this joining kit is handover by
the IT department to the candidate

25. OD (ORGANIZATIONAL DEVELOPMENT)
USMAN MALIK
ASSISTANT MANAGER
ZONG HQ, ISLAMABAD
DEALS IN ORIENTATIONS
DEALS IN TRAINING

26. DEALS IN ORIENTATIONS
New employees orientation
Full organization visit
Tells about hierarchy
Visits different department, its heads, managers,
their duties, daily routine work
Department process and policies
Visits different regions
Tells the candidate about their region, his work,
his department, his reporting line manager.
Will take up to 3 days
Involves 14 department’s POC.

27. DEALS IN TRAINING
Training involves cost of the company
Company always see their benefit as
well as employee’s career path.
Whether the employee wants to excel
their career path or not.
With this company find out the TNA with
the help of Performance Appraisal System

28. Employee Training
What deficiencies, if
any, do jobholders have
in terms of skills,
knowledge, or abilities
required to exhibit the
essential and necessary
job behaviors?
Is there
a need for
training?
Performance
Appraisal
What tasks
must be
Completed
to achieve
Organization
al goals?
What behaviors are
necessary for each
jobholder to complete
his or her job duties?

29. “It is the process of evaluating the
performance of employees, sharing
that information with them and
searching for ways to improve their
performance’’.

30.  This system helps the OD department to sort out
any discrepancy of any employee
 Like an employee main duty is analysis but he
don’t know the excel.
Pre assessment form.
 Training employees, we design the training
calendar.
 We also calculate the total expense of training as
well as examine the trainer.
 Invitation to the employees for training.
 Invitations involves time period, locations etc..

31. Training
Methods
Public
Programs
Conferences
Internal
Facilitator
Training
Institutions
On Job
Training
Films
and Videos

32. Post assessment form
Training feed back program
Analysis
Feed back of line management
Data compile

33.  Motivation of ZONG employees is based on
two factors, intrinsic and extrinsic.
 Intrinsic due to fast growing image of ZONG
 Extrinsic due to attractive pay scale together
with basic facilities such as medical play
important role to keep the employees
motivated.

34.  Promotion is given on the basis of
performance
 PMO (Project management office)
introduces many club memberships, game
shows, lunch arrangement and many more
for employee to be motivated., as well as
tenure.
 Special achievement awards at each
individual level, team awards,
department awards and division awards.

35.  Reward system policies are strictly practiced
at ZONG. Employees are paid when they are
supposed to pay.
 Other rewards are also fast but they are
mostly tenure based rather than
performance based.
 Policies shows that rewards are totally
performance based but in actual this policy
is not followed strictly.
 Mostly rewards are determined by the
organizational membership and seniority.

36.  Maximum jobs of ZONG are not hazardous
to health so, there is no such need of health
measurements.
 Though everybody wants to be safe and
that’s why when you visit some ZONG office
to meet someone of a high designation
level. You need to fulfill various safety
measures.

37. Strength
GTP
No Communication barriers
Motivation
Weakness
Turn-over Ratio
Limited advertise

38. Opportunity
Fresh Graduate
International Training Programs
Promotions
Threats
Employees
Competitors