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Positive community

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How to create a positive online game developer community

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Positive community

  1. 1. CREACIÓN DE UNA COMUNIDAD EN LÍNEA POSITIVA: Los valores, la promoción, y participación
  2. 2. CREATING A POSITIVE ONLINE COMMUNITY: Values, Advocacy, and Engagement
  3. 3. RYAN ARNDT Global Community Manager for the International GameDevelopers’ Association (IGDA)@certainlysocial #igdacm
  4. 4. RYAN ARNDT Administrador de la Comunidad MundialAssociacion Internacional de Desarrolladores Videojuegos @certainlysocial #igdacm
  5. 5. WHAT IS THE IGDA?The world’s largest professional association for people who develop video games. Over 40 Special Interest Groups Over 100 Chapters around the world (YAY IGDA Colombia!) Education, Jobs, and Content for Video Game Developers Worldwide.
  6. 6. MY STORY- Teacher (Social studies/English as aSecond Language)+ Game Audio Designer (15 games,casual/mobile)+ Social Media Manager (Gameindustry conferences/events) =Community Manager
  7. 7. WHAT I DOSupport IGDA Chapters, Special Interest Groups todream big and help support their success.Promote the OrganizationOffer outside perspective to chapters/SIGsProvide social media support to IGDA volunteers onIGDA related mattersBring the voice of the community to the IGDA Boardof Directors and Executive Branch
  8. 8. WHAT I DO Promote and maintain http://facebook.com/IGDA.org http://twitter.com/IGDA http://youtube.com/theIGDA http://igda.org Content CreationAudio, video, writing, social media
  9. 9. WHAT I DOListening (reading) - 60% Helping - 20%Active Leadership - 20%
  10. 10. EXAMPLE VIDEO CHAPTER SUPPORTOVER SOCIAL MEDIA/PROMOTION OF THE ORGANIZATION
  11. 11. HOW IS COMMUNITY MAINTAINED?
  12. 12. A POSITIVECOMMUNITY CANNOT GROW WITHOUT SUPPORT
  13. 13. SAD COMMUNITY :*( A COMMUNITY DOES NOTAUTOMATICALLY MAINTAIN ITSELF
  14. 14. SO HOW ISIT DONE??
  15. 15. FOUNDATIONS FORBUILDING A POSITIVE COMMUNITY
  16. 16. VALUESInclusionEngagementEmpowermentHumour and Creativity
  17. 17. INCLUSION
  18. 18. Inclusion“WELCOME THEM”
  19. 19. BE WHERE THEY AREMake it easy to find the Community/WelcomingTeam in multiple places online, not just main website.Create content that is welcoming and friendly
  20. 20. HELP THEM TO JOIN INEncourage people to ask themselves “How can I getinvolved?”If a conversation starts on one social network, don’tstart by automatically telling them to contact youelsewhere, as this may lose them.
  21. 21. ENGAGEMENT
  22. 22. Engagement“ S TA RT A C O N V E R S AT I O N ”
  23. 23. Welcome with a hug!@IGDA OR@ C E RTA I N LY S O C I A LT W I T T E R H A S H TA G#IGDACM
  24. 24. HOW TO KEEP PEOPLE ENGAGED
  25. 25. ENGAGEMENT TIPSSupport the flow of ideas between peopleCommunity news/Current eventsContests/Crowdsourced ContentInspiring questionsCasual/fun questions
  26. 26. COMMUNITY NEWS/ CURRENT EVENTS
  27. 27. HTTP://IGDA.ORG/GAMEJOBS
  28. 28. CROWDSOURCEDCONTENT & CONTESTS
  29. 29. ENTRIES: “AT THE SUMMIT”
  30. 30. Contest - WinnerC A N B E C R E AT I V E !
  31. 31. BAD CONTEST :(
  32. 32. INSPIRING QUESTIONSEncourage respectful reflection about the industryKeeps tone of the community forward-thinkingHelp people to understand that they have the powerto change the world.
  33. 33. INSPIRING
  34. 34. CASUAL/LIGHTcasual/fun questions give higher engagementhelp the community not take itself too seriously/getto self-involvedbalancing casual with serious - I try to reflect whatlife actually is.
  35. 35. CASUAL/LIGHT
  36. 36. EMPOWERMENT
  37. 37. Empowerment“ S U P P O RT A N D C E L E B R AT ESUCCESS”
  38. 38. HOW TO SUPPORT :THINK BIG TOGETHERFind out a person’s BIG ideas and help them toachieve where possible.“What is something you are doing right now that youare proud of?”“What would you love to be doing?”
  39. 39. THINK BIG TOGETHER“What is something you are finding to be achallenge?”Open-ended question: Where do you need support?/How can I help you to succeed?Support a person’s ability to innovate and surpriseyou
  40. 40. BUT
  41. 41. none of this matters unless everyone FOLLOWS THROUGH O N W H AT WA S DISCUSSED
  42. 42. THINGS THAT I WORKTO ACTIVELY SUPPORTRespectHonestyTransparencyFriendlinessDiscussion/interaction
  43. 43. THINGS I ACTIVELY DO NOT SUPPORTBias/hate speech Formation of groupstowards a group of who want to excludepeople.  others.Banning without a Consistent rudenesswarning/reasonExclusion of certainusers
  44. 44. HUMOUR AND CREATIVITY
  45. 45. Humour and Creativity“ B E C R E AT I V E A N D H AV E F U N ! ”
  46. 46. HUMOUR/CREATIVITYgame developers are creative people by natureencourages thinking in new waysavoid sarcasm, but instead use humour that targetsno particular person or group, but is simply fun.Sarcasm is easily confused online, especially whenthe audience is from many language backgrounds.can help deal with sensitive issues in thecommunity
  47. 47. SENSITIVE ISSUE EXAMPLEFUKUSHIMA GAME JAM
  48. 48. FUKUSHIMA GAME JAM“Fukushima faces great difficulties in its future. Not onlyare the scars from the earthquake and tsunami deep andfresh, but the effects of the nuclear disaster will be longfelt as well,” an IGDA Japan statement read. “Gamedevelopers will tour the area and build a game togetherwith students from the Tohoku area. They will create agame in only 30 hours, testing their creativity, talent,and abilities.”
  49. 49. FUKUSHIMA GAME JAMThe theme for the event is "FunOvercomes Difficulty," and organiserssaid: "Were going to show the worldthat we are going to make it through, byshowing our enthusiasm and energy."
  50. 50. Fukushima Game JamV I D E O O F S U P P O RT
  51. 51. SUMMARY: FOUNDATIONS FORBUILDING A POSITIVE COMMUNITY
  52. 52. VALUESInclusion - welcome new people and ideasEngagement - encourage participationEmpowerment - support successHumour and Creativity - do it all with a fun, full andbalanced life in mind.
  53. 53. QUESTIONS?¿PREGUNTAS? RYAN@IGDA.ORG @IGDA/@CERTAINLYSOCIAL HTTP://FACEBOOK.COM/RYAN80EHTTP://FACEBOOK.COM/IGDA.ORG

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