Solution of Assessment 2 Change Management Plan  1. Introduction  Instructions: In 200 words, Write about the background of Australian Rural Development Bank(ARDB) and explain about its organizational objectives, policies, and practices.  Also write why or how the board of ARDB came with the decision to introduce organizational changes. (Read the first para of Assessment 2 scenario) In background you may include ‘When was the bank established? When did it receive banking license? What are the objectives of the bank? Please note that this is RURAL DEVELOPMENT BANK. Understand the functions of a rural development bank first. Where is its headquarters located (say Sydney)? How many branches are there? What products or services do the bank offer? What policies (e.g. Related to operations, loans, lending, finances, etc.) are developed in the bank and what kind of banking practices do the bank follow? For more on banking practices please read the following link. https://www.finanssiala.fi/en/material/Good-Banking-Practice-2015.pdf In the second part, mention the problems in the bank and explain that to overcome these problems and improve the performance of the organization, the CEO or the board members of the bank want to bring organizational changes. Explain what your role and your tasks in the last line. 2. Rationale for the Change  2.1 Drivers for changes  Instructions: In 100 words, explain the drivers or factors or reasons that pushes the board of the ARDB to decide on bringing the organizational changes. In short why they want to bring the changes. List the drivers for changes and explain them in brief. Some of the drivers for organizational changes are given in the link below. Explain the drivers that are relevant to ARDB https://www.entrepreneurshipinabox.com/6001/32-drivers-of-organizational-change/ 2.2 Constraints for changes Instructions: In 50 words explain the constraints of the changes. Do not confuse it with barriers for changes. Constraints mean limitations related to the organizational changes here. You can talk about three constraints.  Time constraints: How much time do you have to plan and implement the changes? Cost constraints: How much budget is allocated for the planning and implementation?(This may be related to cost benefit analysis in topic 6) Scope: Where will the changes apply? 3. Organizational changes Instructions: Explain what changes are required in the organization. Please note that these changes should solve the problems of the Australian Rural Development Bank as mentioned in the first para of the assessment 2. Read the assessment scenario and the types and examples of changes. What are the main elements in the change plan? [E.g. people/culture, systems/technology, documentation, positions/roles, process, skills] Each of these elements may require a focus in the change plan. S. No. Problems Organizational changes (Please   note that this should be specific for example do not.

1. Solution
of Assessment 2
Change Management Plan
1.
Introduction
Instructions: In 200 words,
Write about the background of Australian Rural Development
Bank(ARDB) and explain about its organizational objectives,
policies, and practices.
Also write why or how the board of ARDB came with the
decision to introduce organizational changes. (Read the first
para of Assessment 2 scenario)

2. In background you may include ‘When was the bank
established? When did it receive banking license? What are the
objectives of the bank? Please note that this is RURAL
DEVELOPMENT BANK. Understand the functions of a rural
development bank first. Where is its headquarters located (say
Sydney)? How many branches are there? What products or
services do the bank offer? What policies (e.g. Related to
operations, loans, lending, finances, etc.) are developed in the
bank and what kind of banking practices do the bank follow?
For more on banking practices please read the following link.
https://www.finanssiala.fi/en/material/Good-Banking-Practice-
2015.pdf
In the second part, mention the problems in the bank and
explain that to overcome these problems and improve the
performance of the organization, the CEO or the board members
of the bank want to bring organizational changes. Explain what
your role and your tasks in the last line.
2.
Rationale for the Change

3. 2.1
Drivers for changes
Instructions: In 100 words, explain the drivers or factors or
reasons that pushes the board of the ARDB to decide on
bringing the organizational changes. In short why they want to
bring the changes. List the drivers for changes and explain them
in brief.
Some of the drivers for organizational changes are given in the
link below. Explain the drivers that are relevant to ARDB
https://www.entrepreneurshipinabox.com/6001/32-drivers-of-
organizational-change/
2.2
Constraints for changes
Instructions: In 50 words explain the constraints of the changes.
Do not confuse it with barriers for changes. Constraints mean
limitations related to the organizational changes here. You can
talk about three constraints.

4. Time constraints: How much time do you have to plan and
implement the changes?
Cost constraints: How much budget is allocated for the planning
and implementation?(This may be related to cost benefit
analysis in topic 6)
Scope: Where will the changes apply?
3.
Organizational changes
Instructions: Explain what changes are required in the
organization. Please note that these changes should solve the
problems of the Australian Rural Development Bank as
mentioned in the first para of the assessment 2.
Read the assessment scenario and the types and examples of
changes. What are the main elements in the change plan? [E.g.
people/culture, systems/technology, documentation,
positions/roles, process, skills] Each of these elements may
require a focus in the change plan.

5. S. No.
Problems
Organizational changes
(Please note that this should be specific for example do not
just say ‘Introduction of new technology, say what new tech,
what exactly?)
Elements of the change plan
1.
Lack of modern/robust banking technology

6. Introduction of
– net banking services
– cloud computing
– smart cards
– ATM machine in rural areas
– Electronic payment system
– Core banking solutions
– Modern banking software and networks, etc.
Systems/technology
2.

7. Lack of rural awareness in policy makers of ARDB
Say specific changes that are being brought
3.
Inconsistent client experience
Say specific changes that are being brought
4.
Employee dissatisfaction or lack of encouragement

8. Say specific changes that are being brought
4.
Stakeholder consultation and identification of operational
change requirements
Instructions: In 50 words explain who the stakeholders are
concerned with the changes. In 50 words again explain how
consultation are done with the stakeholders. In 100 words
explain what operational change requirements are identified
after consultation with the stakeholders.
Explain the reason for these requirements.
5.
Factors affecting change
Instruction: Explain like market trends, events, government
legislations, etc that may impact the change. Study about the
external and internal factors from the link below.

9. https://www.ilearnlot.com/factors-affecting-organizational-
change-external-and-internal/45443/
6.
Cost benefit analysis
Instructions: Perform cost benefit analysis for all changes being
introduced in the ARDB bank.
7.
Risks management
Instructions: Explain about risk identification (mention the
identified risks associated with change management projects),
perform risk analysis and suggest the mitigation strategies for
the identified risks.
8.

10. Develop Change Plan
Instructions: Develop a change plan including performance
measures [how will you know the change plan is effective?].
Ensure the plan is adequately resourced.
Actions
Who
When
Resources required
Performance Measures
What actions are being done to bring changes? Note that this

11. column is related to the third column of topic 3. Mention the
specific actions.
Who is responsible for the action?
When should the action be finished?
What resources are required for the action?
How will the performance of the action be measured?

12. 9.
Approvals on change management process and reporting
protocols
Instructions: After the change management plan is developed
you need to get and approval with the board members of ARDB
on the change management process. i.e. the sponsors of the
organizational changes must agree or approve the process of
change management proposed by you. Explain what process of

13. change management has been approved by the sponsors. Scroll
down and read change management process from the link below;
https://www.prosci.com/resources/articles/change-management-
process
https://www.smartsheet.com/8-elements-effective-change-
management-process
Instructions: Explain about the reporting protocols or reporting
requirements in change management projects that need to be
done to bring the changes in the organization. i.e. how reporting
is done? Who should report about the update or progress of the
projects to whom? What kind of reporting should be passed to
the sponsors or the board members of ARDB? What kind of
reporting is to be done to you as a change manager or the
project managers of different project? You can also talk about
the progress and status reports and the time duration to send
these reports, and to whom?