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OOW 2012: Integrate Cloud Applications with Oracle SOA Suite
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OOW 2012: Integrate Cloud Applications with Oracle SOA Suite
1.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.1
2.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.2 How to Integrate Cloud Applications with Oracle SOA Suite Rajesh Raheja Sr. Director, Product Management Oracle Fusion Middleware Business Integration Geeta Pyne Director – Middleware BMC Software CON8968 @RahejaRajesh #oow
3.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.
4.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.4 Program Agenda § Planning for Cloud Integration Projects § Cloud Integration Implementation Considerations § Case Study: Cloud Integrations @BMC
5.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.5 Planning for Cloud Integration Projects
6.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.6 Customer Status Credit Check Production Payroll Order Inventory Check Legacy Is This Your Cloud Integration Architecture? Firewall Cloud Services PaaS ApplicationSaaS CRM On-Premise Applications V4.6 V8.9 Release3V7.8 Release5 V20.0 R11.5.10 R12.1 V19.0 V2010.04 Social Media & other Cloud Platforms V2 Enterprise Gateway V2012.09 û No strategic IT vision û Brittle, difficult to upgrade û No centralized monitoring û Scattered security policies û No clear accountability û Lack of audits/compliance û Varied skill set needs
7.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.7 Integration Is Complex Because There are No Standards for Functional API Semantics! SaaS API Technical Standards Functional Standards ü HTTP ü SSL ü SOAP ü WSDL ü XML/XSD ü REST ü JSON ü SAML ü WS-* Semantic Interoperability Customizations, Rules AuthN e.g. Login/Session AuthZ e.g. RBAC QoS message delivery API Patterns Query APIs Style ISV/Partner APIs Data Integration Strategy SDKs / Mobile Clients # of Apps / Instances / Releases X
8.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.8 The Hype of “Simple SaaS Integrations” Leads to Integration Headaches
9.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.9 Plan for Cloud Integration as any Application Integration Project Data Model Differences • Data attribution • De-normalized hierarchies • Attribute semantics • Data striping • Logic and constraints Functional Configuration • Setup structure difference • Hierarchy structures • Effective dates difference • Seed data difference • Locale differences Design Time Governance • API programming model • Service granularity • Canonical data model • Service SLA/contracts • Quality of Service Business Process • Transaction traceability and interface design • Batch vs. transactional • Exception management • Visibility differences • Accounting differences Customization/Extension • Data mapping changes • Mapping customizations • Semantic data extension technologies e.g. KFF • Process customizations Non-Functional Setup • Identity management • Role based access control • Size, frequency of data • Latency and throughput • Response time needs
10.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.10 Cloud Integration Challenges are NOT New, and Neither are the Solutions Business Activity Monitoring Event Processing BPEL Process Manager Analytics Orchestration Service Bus Business Rules Business to Business EDI Apps Mainframe DB On-premise XML Industry Platform Services Cloud Apps Service Virtualization & Mediation Connectivity Copyright © 2012, Oracle and/or its affiliates. All rights reserved.10
11.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.11 Oracle SOA Suite Provides a Mature, Proven Platform for Cloud Integrations Copyright © 2012, Oracle and/or its affiliates. All rights reserved.11 Foundation Pack Guidance & Governance Enterprise Repository Management & Security Enterprise Manager Enterprise Gateway SOA Management Pack Web Services Manager Accelerators
12.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.12 Cloud Integration Implementation Considerations
13.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.13 Top 5 Considerations for Hybrid Cloud Integration Implementations Connectivity • What are the best practices to connect with my SaaS application? Security • How do I effectively manage security in the cloud? Visibility • How can I gain visibility over an increasingly distributed architecture that spans beyond my enterprise? Flexibility • How can I minimize the impact of change in the cloud provider service API or in my business process? Scalability • How do I ensure a consistent QoS from cloud providers and provide elasticity to scale-up or down?
14.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.14 Differences with SaaS API Connectivity API Characteristics Oracle Fusion Applications Oracle RightNow Salesforce.com “Polymorphic” operations No – Simple WS Yes - RNObject Yes - sObject Session headers X-Tenant-Name ClientInfoHeader sessionID Authentication mechanisms Username token over HTTP or SAML Username token over HTTP Login call returns Session ID and service endpoint Object query approach Java Style (ADF-BC) SQL Style (ROQL) SQL Style (SOQL) API optimizations No – Simple WS Single request has multiple operations (Batch) No – Simple WS API limitations # of records Configurable 1K Inbound, 10K Outbound 200 Inbound
15.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.15 Substitute Object Type in the Mapping Contact is an extension of RNObject and has to be substituted in XSL
16.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.16 Set the Web Service Session Header SOA Suite can update BPEL partnerlink endpoint bindings e.g. after login to Salesforce.comTip
17.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.17 Customer Status Credit Check Production Payroll Order Inventory Check Legacy Challenge: Manage Runtime Change Firewall Cloud Services PaaS ApplicationSaaS CRM On-Premise Applications V4.6 V8.9 Release3V7.8 Release5 V20.0 R11.5.10 R12.1 V19.0 V2010.04 Social Media & other Cloud Platforms V2 Enterprise Gateway V2012.09
18.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.18 Customer Status Credit Check Production Payroll Order Inventory Check Legacy Solution: Manage Runtime Change in a Hybrid Cloud Ecosystem using Oracle Service Bus Social Media & other Cloud Platforms Service Virtualization and Mediation (Oracle Service Bus) Firewall Hosted Apps Oracle On-Demand Business / Trading Partners SaaS Applications Cloud Services On-Premise Applications FLEXIBILITY ü Location transparency ü Protocol switching ü Shape transformation ü MEP mediation ü Routing for versioning ü Policy enforcement ü Security mediation
19.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.19 Minimize Change Impact via Loose Coupling Protect from Version Changes with Oracle Service Bus Oracle Service Bus Business Service Proxy Virtualization SOAP JMS Transport Switching Routing Pooling REST
20.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.20 Aggregate Services using SOA Composites Implemented by Oracle BPEL Process Manager Create coarse-grained services – Technical service orchestration New Hire Event Get Employee Data HR Admin Creates New Employee Record Create Badge Request Credit Card Laptop Requisition Update Employee Record View Returned Data In FlexFields BPM A B D E C Externalize Business Logic and Business Rules – Extend apps and create new value-add apps API client needs to poll message submission status
21.
Copyright © 2012,
Oracle and/or its affiliates. All rights reserved.21 SaaS Event Notifications and Call-Outs Fusion CRM Object Workflow Outbound Message Fusion CRM Oracle Public Cloud Account Opportunity Campaign Object Workflow Outbound Message On-‐Premise Web Service Endpoint 1. SOAP call to on-premise URL Cloud Applications On Premise Applications 2. Invoke on-premise or any other cloud services • Real-time notification of Business Object triggered events • Sends Business Object payload to a pre-registered URL (intermediary WS) 3. Callbacks via Business Object web services
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Oracle and/or its affiliates. All rights reserved.22 Second Line Of Defense • Policy based security mediation • Common policy model First Line Of Defense • IP Throttling • DoS Attacks • XML Security • SQL Injection • Identity Mapping Multiple Levels of Defense in the Cloud Oracle Enterprise Gateway Shared Services Layer HTTP, SOAP, REST*, XML, JMS HTTP, SOAP, REST*, XML, JMS Oracle Service Bus Oracle Web Services Manager Web Services Oracle Web Services Manager Internet DMZ Intranet 3rd Party Web Services WS-Security, Basic Auth, Digest, X509, UNT, SAML, Kerberos Sign & Encrypt 3rd Party Partners & ISV Applications Cloud Applications Mobile Applications Last Mile Security • Externalize security from service design
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Oracle and/or its affiliates. All rights reserved.23 § Integrated SOA Infrastructure provides for “end-to-end instance tracking” across the entire stack Business Transaction Mgmt § SOA Management Pack provides monitoring and tracing of individual transactions New Business Activity Monitoring § Significantly richer BAM, unified with Event Processing and seamlessly integrated with Business Intelligence Integration Dashboard (Healthcare) § Pre-built Industry-specific Management Dashboards All-in-one Mgmt Console Deliver Greater Visibility 20/20 Vision to Manage & Operate Integrations
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Oracle and/or its affiliates. All rights reserved.24 Oracle Enterprise Repository provides Centralized Visibility and Control for Services VISIBILITY • Federated view of services across providers • Dependency and impact analysis • SLA and ROI tracking • Real-time service monitoring and management Oracle Enterprise Repository` On-premise Compliance Reports Cloud Services Agreements Service approved with this Organization Public Cloud Policy Approval Applications CONTROL • Policy compliance checks before publication • Centralized policies and workflow approvals • Providers can publish to registry/repository • Service Lifecycle Management
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Oracle and/or its affiliates. All rights reserved.25 § SOA Infrastructure optimized with In- Memory Caching Technology § Service Pooling and Endpoint Management Architecture § Integration Architecture: Service versus Data Integration § App Design: Maintain Quality of Service with provider variability Design § API Design: Canonical versus Direct data structures § Message Exchange Patterns: Synchronous versus Asynchronous Oracle Enterprise Manager, BTM, BAM § Technical Operations: End-to-end visibility into transaction loads § Provisioning: Scale-out for load with virtual server assemblies Oracle Service Bus with Coherence Ensure Scalability for your Cloud Initiatives It’s not just about tools!
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Geeta Pyne, Director
– Middleware October 2nd, 2002 Cloud Integra;on @BMC
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BMC SoFware, Inc 27 Agenda " Role of Cloud Applica;ons @BMC " Cloud Challenges " Cloud Integra;on Architecture @BMC " Cloud Integra;on : Requirements " Use Cases - Sales & Marke;ng - Back Office produc;vity " Lessons Learned
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BMC SoFware, Inc 28 BMC Business Process Model Role of Cloud Applications Planned Transi/on to Cloud 6-‐12 Mos. ERP Support Services Corporate Strategy CRM PLM Manage Product Lifecycle Manage Ideas & Concepts Manage Market & Product Research Manage Technology Alliances Manage Receivables Process Orders Manage Billing Procure to Pay Manage Licenses & En;tlements Manage Projects Set Goals Align Organiza;on Gather Corporate Intelligence Plan Strategy Manage Plan Manage Facili;es Legal Audit & Compliance Financial Management General Financial Accoun;ng Manage Treasury Opera;ons Management Accoun;ng Market Products & Services Marke9ng Automa9on Sales Automa9on Manage Sales Force Partner Management Customer Care Services Order Management Procurement Finance HR PorEolio Mgmt. Product Dev. CONCEPT TO PRODUCT MARKET TO CASH FORECAST TO DELIVERY STRATEGY TO PLAN ACCOUNT TO REPORT HIRE TO RETIRE SUPPORT TO CONTROL Introduce New Products On-‐Premise Service Current Cloud Service Planned Services Subscribed Service Cloud Target 12+ Mos. Tbd Managing and Rewarding Performance On-‐Boarding and Assimila/on Selec/ng and Acquiring Talent Manage Informa;on Source to Purchase Fulfill orders Plan and Execute Campaigns Manage Opportuni/es Manage Customer Accounts Manage Customer Care Manage Educa/on Services Manage Professional Service Process Quotes Manage Product and Pricing Data Manage Channels Manage Product PorXolio Develop and Test SoYware Manage Channel Sales Manage Contracts Developing and Retaining Talent Workforce Planning & Talent Review Service Desk Asset Management Informa;on Technology Management
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BMC SoFware, Inc 29 BMC SaaS Implementations Application Functionality Number of Seats Salesforce.com Sales Pipeline and Forecast Management 1,800 Eloqua Marketing 1,000 Open Air (NetSuite) Professional Services 600 Success Factors Employee Performance & Development 5,800 View Central (Rainmaker) Education Services 40,000 (annual registrations) Rally Product Development 3,000 Cornerstone Employee Training 6,600 Clickability BMC.com Content Management 300 Fieldglass Contingent Worker Management Unlimited Peoplefluent New Employee Recruitment 6,600 Recently Implemented: iOffice, SFDC ChaLer, Cloud 9, ApLus
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BMC SoFware, Inc 30 Cloud Challenges " Security - How do we leverage on premise Authen;ca;on model for SaaS " Integra;on - Business Process spans across one or more SaaS and on premise applica;ons - SaaS needs to be part of the bigger eco-‐system and play well - SaaS needs to be integrated with other apps and databases with accepted performance " Business Process - Get BUs to agree on how they want SaaS apps configured….i.e. driving them to common processes " Data Governance - Master Data, data governance @BMC, we have implemented at least one new SaaS app per quarter since the first calendar quarter of 2009
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BMC SoFware, Inc 31 Cloud Integra;on : Conceptual Architecture q 70% of Business on Cloud q Oracle Middleware is the Enterprise Integra;on Plaaorm q Reusable Services and Canonicals q OSB for end point virtualiza;on q Custom J2EE framework for REST; POC using OSB q CLEO VLTrader used for bulk data integra;on q Security via LB, IPS/IDS, Applica;on Firewall q EvaluaCng SaaS connectors
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BMC SoFware, Inc 32 Cloud Integra;on : Requirements Security, Performance, Reliability, Availability " Applica;on/Data Integra;on (Outbound and Inbound) - Request/Reply (Synchronous & Asynchronous ) - Pub/Sub (JMS) - API : RESTful, SOAP, HTTP/POX " Bulk Data Integra;on (Outbound and Inbound) - Secure File transfer (Various formats) - Transforma;on and Data introspec;on coupled with SFTP " Security - HTTPS - Basic authen;ca;on - Custom Header for OpenAir, WS-‐Security for CSOD or Custom Header for CSOD - OAuth (in POC with SFDC) " Reprocessing/Resending - Guaranteed delivery & once and only once - Queuing to handle non availability of SaaS services (outages) " Performance & SLA - Delivered within expected response ;me
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BMC SoFware, Inc 33 Use cases : Enabling Sales, Marke;ng and Back office " Configure, Price, Quote : Apius & SFDC - Provide an online and mobile guided selling tool to automate the configura;on, pricing and quo;ng process and enable up-‐sell/cross-‐sell " Office space management : iOffice - Automate office space planning and reloca;on management " Employee Onboarding - Provide Employee informa;on to SaaS including auto provisioning " Marke;ng Automa;on : Lead Lifecycle Management : Eloqua & SFDC - Marke;ng, Campaign, Lead and Contact Management " Learning Management System : Cornerstone On Demand - Integrated LMS for both Employees and Partners; integrated with Successfactors
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BMC SoFware, Inc 34 Configure, Price and Quote : Apius Business benefit : Automate the configura;on, pricing and quo;ng process and enable up-‐sell/cross-‐sell Challenges q No SFDC Connector to simplify mul;ple WS integra;ons q Dealing with SFDC WSDLs are not trivial q Limita;ons on SFDC WSDLs resul;ng In complex logic in OSB/SOA q SSL/HTTPS for Inbound q SOAP Authen;ca;on for Outbound q Sockets, Adapters on OSB q Enterprise Canonicals & Services
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BMC SoFware, Inc 35 CPQ Interface Architecture q Sync Req/Reply for Pricing q Async Req/Reply for Product Hierarchy q Sync createQuote
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BMC SoFware, Inc 36 Office space Automa;on : iOffice q OHR-‐ioffice sending all EMP records. Updates (Creates handled in updates as well) and Terminates. q iOffice-‐OHR. Sending back iOffice number back to Oracle. q iOffice-‐ITSM. Same info as point 2 goes to ITSM also. q ITSM-‐iOffice. An ITSM service request sent across. q ITSM-‐iOffice. A request that is being cancelled in ITSM is being sent to iOffice. Business benefit : Automate office space planning and reloca;on management Challenges q Hand holding with Vendor in the overall SDLC process
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BMC SoFware, Inc 37 Employee Onboarding q Oracle HR is the Master q New hire, update, terminate events q Provisioning via Control SA q AD and LDAP for Directory q Okta for SSO q Near real-‐;me sync of Employee info, profile with SaaS Employee Data stores q EBS adapter in OSB q AIA Canonical Employee Service Challenges q Handling Mass update in Oracle HR and sync’ing with all receiving systems Business benefit: Provide Employee informa;on to SaaS in near real ;me, including auto provisioning
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BMC SoFware, Inc 38 Employee onboarding : OpenAir integra;on
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BMC SoFware, Inc 39 Marke;ng Automa;on : Lead Lifecycle Management Eloqua/ SFDC Business benefit: Marke;ng, Campaign, Lead and Contact Management Challenges q Limita;ons on number of Requests per sec, number of concurrent sessions q Work around with HTTP Forms Contact q Contacts created in Eloqua sent to SFDC via na;ve SFDC –Eloqua integra;on q Contacts sent to MDM and cleansed and then uploaded via web form POST Account q Accounts created in SFDC; Eloqua na;ve integra;on; and pushed to MDM via SOA q Accounts are cleansed against MDM and sent back to Eloqua Opportunity q Opportunity entered in SFDC pushed to OE+ and Elqua uses na;ve integra;on to pull q Flaiened Opportunity sent back to Eloqua
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BMC SoFware, Inc 40 Learning Management System : Cornerstone On Demand Business benefit : Integrated LMS for both Employees and Partners; integrated with Successfactors Challenges q No CSOD Connector to simplify integra;ons q CSOD WS not standards compliant q Custom Header for Authoriza;on
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BMC SoFware, Inc 41 Cloud Integra;on with Oracle SOA : Lessons learned & work around " No SaaS adapters; every implementa;on is Unique; looking at SaaS connectors " Interfaces are dictated by SaaS vendors; wide variety (SOAP, REST, Socket, HTTP/ POX, SFTP); Flexibility of Oracle OSB/SOA helps to support " Every vendor has their way to handle Security; WS-‐Security, Custom Header; Support in OSB helps to adhere to disparate requirements " Transac;on traceability; OSB and SOA suite are not integrated; Plan is to implement BTM to enable end to end visibility " Lack of REST support in BPEL Process Manager; used custom J2EE framework; plan to leverage OSB " Lack of MFT in SOA suite; introduced MFT product to complement and sCll integrate with Oracle FMW " Message Sequencing; messages need to be delivered in right sequence; custom complex logic had to be developed
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BMC SoFware, Inc 42 Learn more at www.bmc.com
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Oracle and/or its affiliates. All rights reserved.43 Oracle SOA Suite ü Simplifies and secures connectivity across cloud, mobile, and on-premise environments ü Complete and unified cloud integration platform for end-to-end business visibility ü Increases business agility and scalability for cloud integrations Service Integration for Cloud and Mobile Applications
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Oracle and/or its affiliates. All rights reserved.44 CON8685 Oracle Fusion Applica/ons: Best Prac/ces in Integra/on Design Paaerns When: Tue Oct 2nd 1:15pm (That’s today, in approximately 30 minutes) Where: Palace Hotel – Telegraph CON8642 Cloud and On-‐Premises Applica/ons Integra/on, Using Oracle Integra/on Adapters When: Wed Oct 3rd 1:15pm Where: Moscone South -‐ 310 Suggested Cloud Integration Sessions
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Oracle and/or its affiliates. All rights reserved.45 Twiaer twiier.com/OracleSOA Facebook facebook.com/OracleSOA LinkedIn Oracle SOA Oracle SOA blog blogs.oracle.com/SOA Oracle SOA Web site oracle.com/SOA SOA and Integration Get Connected – Oracle Social Media
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Oracle and/or its affiliates. All rights reserved.46 Graphic Section Divider
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Oracle and/or its affiliates. All rights reserved.47
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Oracle and/or its affiliates. All rights reserved.48
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