10. CMS Support Options Basic System Warranty PRO SUPPORT PRO SUPPORT + PLATINUM Manufacturers Warranty X X X X CMS 1 Year Workmanship Warranty Workmanship Warranty X X X X Preventative Maintenance Inspections 1 2 3 On-Site System Functionality Test 1 2 3 Additional 1 Hour Training Sessions 1 2 3 Flex Hours 10 20 30 10% Discount on Labor X 10% Discount on Parts X Included Parts, Labor & Shipping X PMI Log Results & Reporting X X Telephone Support - 12 Hour Return Phone Call X Telephone Support - 4 Hour Return Phone Call X X On-Site Service Call within 16 Hours X On-Site Service Call within 8 Hours X X Software & Firmware Updates X X 24/7 Remote AV System Monitoring X Remote Troubleshooting/Diagnostics X Customized AV System Usage Reports X Instant Notification of System Malfunction X Automatic Service Dispatch X Instant Hanrdware Theft/Removal Notificaiton X
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