Article 1: Team Leadership/Management Style Part 1: According to the Sarin and O’Connor (2009) article, certain style and goal structures of team leaders have a strong influence on internal team dynamics.  Based on your research within the article and textbook, as well as your own experience, what team leader management style would be most effective in leading a team in which you were a member? Part 2: DeRue, Barnes, and Morgeson (2010) found that team leadership style effectiveness depended on the level of charisma exhibited by the leader.  Drawing from the article and the textbook, have you ever worked for a charismatic leader?  What style (coaching or directing) did that leader administer?  Was he or she effective in leading you as part of the team? Answer: Part 1: Participative leadership style would have been the best management style for our team which was working on a project to improve our e-commerce platform. With participative leadership style, team leaders have an opportunity to involve their team members in the decision-making process, consult their team members and ask for their inputs. Participative leadership generates a special type of trust that enables team members to take ownership and the responsibility of the project outcomes (DeRue et al., 2010). An effective team management style has much impact on the internal dynamics of a team. Communication behaviors, collaboration and conflict resolution strategies are the key elements of the internal dynamics of a team. Communication involves the exchange of information between individuals working in a team. High communication quality and frequency have been associated with greater team performance and productivity. Collaboration is the extent to which individuals within a team work together to accomplish a particular task. Since a team is made of individuals with different perspectives and functional backgrounds, the probability of conflict is very high hence the need to incorporate conflict resolution strategies (DeRue et al., 2010). Part 2: According to (Sarin & O'Connor, 2009), a charismatic leader is the one who uses personal abilities to induce extraordinary influence on his followers.  They are skilled at upgrading the performance of the team and seek radical reforms to accomplish the goals efficiently. I have been working for a charismatic leader for two years now. He has been effective in leading our team since we promptly meet the goals and objectives of our team. Also, team members have high emotional attachment and involvement with him. Lastly, we experience high job satisfaction which is much essential in developing an effective team. This results in low-stress levels and low job burn out since members of the team have an opportunity to work by themselves without micro-managing. Article 2: Answers: PART1 According to Sarin s. et al., (2009) a team leader is a person who has the most important role of creating a work environment inside a team who will not only motiva.

1. Article 1:
Team Leadership/Management Style
Part 1: According to the Sarin and O’Connor (2009) article,
certain style and goal structures of team leaders have a strong
influence on internal team dynamics. Based on your research
within the article and textbook, as well as your own experience,
what team leader management style would be most effective in
leading a team in which you were a member?
Part 2: DeRue, Barnes, and Morgeson (2010) found that team
leadership style effectiveness depended on the level of charisma
exhibited by the leader. Drawing from the article and the
textbook, have you ever worked for a charismatic leader? What
style (coaching or directing) did that leader administer? Was he
or she effective in leading you as part of the team?
Answer:
Part 1:
Participative leadership style would have been the best
management style for our team which was working on a project
to improve our e-commerce platform. With participative
leadership style, team leaders have an opportunity to involve
their team members in the decision-making process, consult
their team members and ask for their inputs. Participative
leadership generates a special type of trust that enables team
members to take ownership and the responsibility of the project
outcomes (DeRue et al., 2010).
An effective team management style has much impact on the
internal dynamics of a team. Communication behaviors,
collaboration and conflict resolution strategies are the key
elements of the internal dynamics of a team. Communication
involves the exchange of information between individuals
working in a team. High communication quality and frequency
have been associated with greater team performance and
productivity. Collaboration is the extent to which individuals
within a team work together to accomplish a particular task.

2. Since a team is made of individuals with different perspectives
and functional backgrounds, the probability of conflict is very
high hence the need to incorporate conflict resolution strategies
(DeRue et al., 2010).
Part 2:
According to (Sarin & O'Connor, 2009), a charismatic leader is
the one who uses personal abilities to induce extraordinary
influence on his followers. They are skilled at upgrading the
performance of the team and seek radical reforms to accomplish
the goals efficiently. I have been working for a charismatic
leader for two years now.
He has been effective in leading our team since we promptly
meet the goals and objectives of our team. Also, team members
have high emotional attachment and involvement with him.
Lastly, we experience high job satisfaction which is much
essential in developing an effective team. This results in low-
stress levels and low job burn out since members of the team
have an opportunity to work by themselves without micro-
managing.
Article 2:
Answers:
PART1
According to Sarin s. et al., (2009) a team leader is a person
who has the most important role of creating a work environment
inside a team who will not only motivate them but is also
responsible for their behavior towards the team. Organizations
are led by the managers with good leadership qualities who is
responsible for generating wealth and employment for the
companies which also depends on their behavior which should
be responsible and sustainable Alonso‐Almeida et al., (2017) A
team leader with strong leading and management skills will
contribute very much towards the success of the team. However
different types of leadership management styles are suitable for
different types of team structures.

3. Previously I have worked in a very small team which consisted
of 4 members. Due to some circumstances, additional team
members were not allotted to the team and huge amounts of
work had to be done by us. In this situation, our manager has
displayed participative and supportive leadership qualities
which were most effective. participative leadership allows the
team members to be involved greatly in the decision-making
process before taking the final decisions. Whereas in supportive
leadership, the team leader takes care of the wellbeing of the
team members which shows the persons respect towards the
members. This will create a healthy working environment. Sarin
s. et al., (2009). These two kinds of leadership have helped the
team greatly to perform under stress as everyone were given
importance as well as their decisions.
PART2
According to D. Scott DeRue et al. (2010). charismatic leaders
are persons who whose personal abilities have an aura and
creates an extraordinary and ardent impression among their
followers. In other words, leaders with such charisma act as the
means of change who bring about great improvements in the
performance of the members through profound changes or
implementations in his methods. I have previously worked with
a manager with charisma who I really admire for his qualities.
He followed the coaching approach for the team where we were
encouraged to take responsibility for the tasks assigned to us.
Our mistakes were treated as a learning experience and were
encouraged to perform better for the next tasks. There was no
micromanagement which made us perform better.
Running head: COMMUNICATION TECHNIQUES 1
COMMUNICATION TECHNIQUES 6

4. Communication Techniques
Chaston Carter
Southern New Hampshire University
9/2/18
Please see Professor Feedback in (RED)
Communication Techniques
Part 1
Your submission did not analyze the target audience of the
selected communication. Hence; that Critical Element (per
assignment rubric) was not met. Points for overall effort

5. It is evident that from the Boldflash case study there is a
problem in communication in the company. However, various
methods could be used in collaboration and communication and
they could be implemented in the Mobile Division as training.
From the case, it is evident that there is a problem when it
comes to business processes and this is mainly caused by poor
communication. The first method that could be used is
connecting with the team members. There is need for trust and
communication in a bid to ensure that the project team has a
high functionality (Clarizen, 2018). When there is good
communication among the employees, it will be easier for them
to know what is to be done at a certain period and in case there
are any changes, they will know about it. In Boldflash, the
employees could be trained on good communication strategies
in the mobile division. For example, they could be taught how
to use the E-mail and how they could be professional in their
communication methods.
The second method that could be used is with online project
collaboration software. It is factual that harnessing the power
cloud- based project management software could improve
collaboration within a team. In the case of mobile division, the
employees could be taught on how to use this software and
when they should use it (Clarizen, 2018). The primary reason
for the training is that using collaborative software is not easy
since there are systems that are being cloud- based meaning
centralized storage.
In addition to that, the target audience for the communication
method is (t6he) Grammatical error employees. The employees
are the people who create a product and they have a role to
communicate with the customers within a firm. Therefore, in
this case, they are the target audience to the communication
methods. From the case study and the artifacts that are provided
the target, audience has various characteristics. They have to
have a similar organizational agenda where they must be aware
of the missions, visions and organizational goals. Additionally
the target audience also has Grammatical error (to0) come from

6. diverse backgrounds (Clarizen, 2018). The main aim of this is
to ensure that there is exchange of ideas in a bid to make the
company carry out its activities in a unique manner. The target
audience should also have different perspectives of certain
things. It is true that people are different and they have
different thoughts. In the same context, it is true that they have
different thoughts and beliefs and this will help them in their
work. Another characteristic is that they should behave
ethically. This means that they should always have ethical
considerations and they should have a good conduct.
The intended message that needs to be delivered is on the
activities in which the employees have to take part in for them
to ensure that they deliver goods timely, they produce good
quality products, the products are cost effective and they are
efficient. They have also to communicate and get to know how
they can help improve customer satisfaction (Highly improper -
first name should not be used. Please see the APA Manual for
proper formats (Bhattacharyya, n.d). That message holds
pertinence for the intended audience since it helps them know
what they have to do in a bid to ensure that the organization’s
goals are reached. The message matters for the target audience
since it acts as a guide on how they should carry out their
activities.
(Good effort – But, while you determined the importance of the
intended message for the target audience, narrative lacks detail
that may impact accuracy of determination.)
Technical communication will be successful in delivering the
intended message. It is evident that technical communication
acts as a way of conveying information to other people. Some
people have been designated as technical communicators who
help in relaying information. They may also put the data they
capture into paper and they may digitally store text, audio and
video (Highly improper - first name should not be used. Should
be APA style for proper formats , (Bhattacharyya, n.d).

7. Technical communication will help in laying down the
necessary information for it to reach the target audience. This is
because it helps make the information to be more reliable and it
helps more information to reach many people over a short
period. This could be told by the way people are attending to
their daily activities and how they are responsive to issues.
There are key steps for this framework. They include; first
targeting the audience who are going to be communicated to.
The next step involves choosing the right communication
technique for communicating to the people. The other step
involves knowing the pros and cons of each of the
communication technique and deciding on the one that is more
accurate. It is also evident that there are various ways of
knowing whether a communication strategy is accurate or not.
(Good effort; but while you made effort at assessing the extent
to which existing communication was successful in delivering
the intended message, with explanation as to the reasoning; the
assessment and explanation lacks necessary detail.)
Per clearly stated directives, part 2 of this assignment was
supposed to be submitted separately! Part 2
The training on taking on a communication practice is
undertaken in the firm. The first way is through develop and not
just training. Training involves developing people and ensuring
that they come out of the training better than they were when
they were beginning the training. The development helps them
to come up with new inventions to help the company become
better than other company (McKeown, n.d). The company could
also use tutorials to help people. This would help people learn
about how to do a certain task through a step-to-step procedure.
The company could use YouTube tutorials or they could also
create theirs.
Additionally, another training method that could be used is role-
playing. In this case, the person who is training the employees
could take part in a task as a way of showing the employees
what to do and what not to do (McKeown, n.d). This is actually

8. a method that will yield the best results. The reason is that the
trainees tend to see what the trainer wants from them and then
they follow what he is doing. Therefore, there is little room for
creation of mistakes.
Technical communication can be adapted using various ways.
The first involves learning more about the company, the target
audience and their expectations. After this, there is a need to
look at what the company wants and the resources it has to
make sure that a company adopts that technical communication.
This will help them to successfully meet the needs of the target
audience and it will help them to make the businesses process
better.
In a bid to adapt more to the communication practice, we hired
technicians to help repair the communication services in case
they broke down. This would help prevent a situation where
things were at hold in the company due to lack of precise
communication services (McKeown, n.d). The other thing we
did was to hire some professionals who would help train our
employees on how to use the new communication techniques
and when they were to use it. They were to also learn how to
use the right language to communicate and how to enhance
professionalism during the conservation.
Per this written report contents, you did not adapt the
communication artifact to better meet the needs of target
audience. Hence; that Critical Element (per assignment rubric)
was not met. Points for overall effort
The workers were to also learn on how to adapt to the new
modes of communication. First, the firm’s top management
would call them for a meeting and they would teach them on the
values they should have being workers of the company
(McKeown, n.d). For instance, they should be open- minded and
embrace every technological advancement that comes up with it.
For instance, on the case of technical communication, the
employees could embrace the ways of communicating as well as

9. going ahead and giving ideas of ways of improving it.
Good effort; but, per written report contents, while
you articulated the process behind the adaptation and how the
guidelines were applied, there are gaps in detail, clarity, or
accuracy.
References
REPEAT Error! Improper – FULL first names are not permitted
in reference items by APA. Please see the APA Manual for
proper formats
Bhattacharyya Shampa (n.d). “ The New Roles in Technical
Communication.” Accessed at:
https://msu.edu/~bhatta30/wra/exams/Article.pdf
Clarizen, Team (2018). “Five Collaboration Techniques to
Improve Team Performance.” Retrieved from:
https://www.clarizen.com/collaboration-techniques-improve-
performance/REPEAT Error! Improper – FULL first names are
not permitted in reference items by APA. Please see the APA
Manual for proper formats
McKeown, Les (n.d). “ 10 Transformative Training Program
Tips.” Accessed at: https://www.inc.com/les-mckeown/10-
transformative-training-program-tips.html
REPEAT Error! Improper – FULL first names are not permitted
in reference items by APA. Please see the APA Manual for
proper formats
Chaston.docx
by Chaston Carter
Submission dat e : 03- Sep- 2018 04 :54 PM (UT C- 04 00)
Submission ID: 9964 14 7 19
File name : Chasto n.do cx
Word count : 127 0
Charact e r count : 67 11

10. 1
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1%
SIMILARIT Y INDEX
0%
INT ERNET SOURCES
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PUBLICAT IONS
1%
ST UDENT PAPERS
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Exclude quo tes On
Exclude biblio graphy On
Exclude matches Of f
Chaston.docx
ORIGINALITY REPORT
PRIMARY SOURCES
Submitted to Fatima College
St udent Paper

12. FINAL GRADE
/50
Chaston.docx
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
PAGE 1
PAGE 2
Comment 1
Yo ur submissio n did no t analyze the target audience o f the
selected co mmunicatio n. Hence;
that Critical Element (per assignment rubric) was no t met. Po
ints f o r o verall ef f o rt
PAGE 3
Comment 2
What is this?
Comment 3
What is this?
Comment 4
Highly impro per - f irst name sho uld no t be used. Please see

13. the APA Manual f o r pro per f o rmats
Comment 5
Go o d ef f o rt – But, while yo u determined the impo rtance o
f the intended message f o r the target
audience, narrative lacks detail that may impact accuracy o f
determinatio n.
PAGE 4
Comment 6
Highly impro per - f irst name sho uld no t be used. Please see
the APA Manual f o r pro per f o rmats
Comment 7
Go o d ef f o rt; but while yo u made ef f o rt at assessing the
extent to which existing
co mmunicatio n was successf ul in delivering the intended
message, with explanatio n as to the
reaso ning; the assessment and explanatio n lacks necessary
detail.
Comment 8
Pe r cle arly st at e d dire ct ive s, part 2 of t his assignme nt
was suppose d t o be submit t e d
se parat e ly!
PAGE 5

14. Comment 9
Per this written repo rt co ntents, yo u did no t adapt the co
mmunicatio n artif act to better meet the
needs o f target audience. Hence; that Critical Element (per
assignment rubric) was no t met.
Po ints f o r o verall ef f o rt
Comment 10
Go o d ef f o rt; but, per written repo rt co ntents, while yo u
articulated the pro cess behind the
adaptatio n and ho w the guidelines were applied, there are gaps
in detail, clarity, o r accuracy.
PAGE 6
Comment 11
REPEAT Erro r! Impro per – FULL f irst names are no t
permitted in ref erence items by APA.
Please see the APA Manual f o r pro per f o rmats
PAGE 7
Comment 12
REPEAT Erro r! Impro per – FULL f irst names are no t
permitted in ref erence items by APA.
Please see the APA Manual f o r pro per f o rmats
Comment 13
REPEAT Erro r! Impro per – FULL f irst names are no t
permitted in ref erence items by APA.
Please see the APA Manual f o r pro per f o rmats

15. Chaston.docxby Chaston CarterChaston.docxORIGINALITY
REPORTPRIMARY SOURCESChaston.docxGRADEMARK
REPORTFINAL GRADEGENERAL COMMENTSInstructor
BOLDFlash – Internal Business Process Artifacts
After several months on the job, Roger Cahill called a meeting
with all department
heads and stated:
Having had the chance to observe operations now for several
months, it is
obvious to me that we do not have sound business processes in
place in a great
many areas. We are creating problems for ourselves that are
impacting product
quality, delivery timeliness, efficiency, costs, and, my greatest
concern, customer
satisfaction.
Competition within our marketplace is heating up, and we need
to quickly get on
top of our processes to regain the confidence of our customers
and make
BOLDFlash their first choice when purchasing.
Cahill then presented examples of the internal business
processes in use at
BOLDFlash. To highlight the broad nature of the problem
throughout the Mobile

16. Division, he presented troublesome process examples from
every department. (A
subset of the examples follows.)
To reinforce the importance of establishing solid business
processes, Cahill closed by
saying:
Within the next 45 days, we will focus on establishing clear,
efficient, defined
business processes and gain agreement on these processes
among all
departments. This is now your top priority.
As you read the following process-related memos, consider how
other department
heads and their staff members might interpret the processes
being introduced or
revised and what their reaction might be. Also consider whether
the communications
are clear, unambiguous, and workable. Are there gaps or
assumptions? Are there any
common themes among the memos?
Memo #1 - Revised R&D Product Release Process
Memo #2 - Product delivery commitment process
Memo #3 - Product enhancements

17. BOLD
From: Karl Melzer - Director, Product Development
To: All department heads
Subject: Revised R&D product release process
R&D is making changes to the product release process so that
we can reduce the time we’re spending
on putting this together.
The new manufacturing package will no longer include special
notes, because we already send these to
Kevin’s admin assistant. We’re also dropping the product
documentation because that’s sitting on a
server so already out there.
The manufacturing package will now be made available 5
business days prior to production start. I know
this puts a squeeze on Mfg., but we always need more time to
work on it.
Finally, I’m directing my staff to no longer respond to questions
coming on from Tech Support prior to
actual product release date. We are continually crunched for
time and need to move on to the next
product release as quickly as possible.
Karl

18. BOLDFlash Corporation
18 Commerce Boulevard
Manchester, New Hampshire
For Internal Use Only
BOLD
From: Chip Bryant - Director, Sales
To: All department heads
Subject: Product delivery commitment process
We have been running into problems with customer orders
where requested delivery dates are not
being met—a very hot topic at a recent Sales staff meeting. So
to eliminate the problem going forward,
we are implementing the following process beginning
immediately.
Sales reps will check in with Manufacturing on product
availability against our requested ship date. If we
don’t hear anything back within 2 business days, we will
assume that the order can be filled and shipped
per our requested date, and we’ll confirm back to the customer.
Chip

19. BOLDFlash Corporation
18 Commerce Boulevard
Manchester, New Hampshire
For Internal Use Only
BOLD
From: Kavita Patel - Director, Marketing
To: All department heads
Subject: Product enhancements
Representatives from Marketing have been attending a number
of industry trade shows this season. We
are receiving a lot of feedback that customers are looking for
more enhancements to existing products.
We are also seeing our competitors paying more attention to
enhancements.
I have directed my staff to focus on identifying enhancements
that we can make, particularly to our new
flash drive line. We’re going to look at enhancements that can
generate some “flash” in the marketplace
for our product!

20. Time is of the essence with these new enhancements. We are
confident we can keep these changes
simple and not rock the boat too much. So that we can speed
this along, the team will feed those
requirements directly to Manufacturing.
This new approach will give us a great story for our upcoming
trade show in Las Vegas, so I know
everyone will be behind us in this!
Kavita
BOLDFlash Corporation
18 Commerce Boulevard
Manchester, New Hampshire
For Internal Use Only

21. IT 520 Milestone One Guidelines and Rubric: Area of Focus and
Framework
For Milestone One, you will submit a written report in which
you analyze the communication environment that exists within
BOLDFlash and discuss the particular
areas of concern.
Specifically the following critical elements must be addressed:
e the communication
environment that exists within BOLDFlash, and discuss the
particular areas of concern.
Specifically, describe which area (internal business processes,
product documentation, or
technical service communication) you feel is the most important
to fix first, and describe why. Provide your reasoning.
communicating with the stakeholders in your chosen area.
Determine who the stakeholders
are, why they are stakeholders in your chosen area, and how
your communications will affect them.
practices that would benefit your approach to communicating
with the stakeholders that you
have identified. Provide evidence to support your conclusions.

22. continued communication, both technical and nontechnical, with
the identified stakeholders.
This framework will be the one to which the Mobile Division
management team will refer when tasked with special projects.
Guidelines for Submission: This submission should be 4–6
pages long (not including cover page and resources if
applicable) and must follow these formatting
guidelines: double spacing, 12-point Times New Roman font,
one-inch margins, and APA-style citations.
Critical Elements Proficient (100%) Needs Improvement (75%)
Not Evident (0%) Value
Background and Area of
Focus
Analyzes the communication
environment within the context of
the scenario to identify and justify
an area of focus with logical
reasoning
Analyzes the communication
environment to identify and
justify an area of focus, but
analysis lacks detail or the area of
focus is not justified with logical
reasoning
Does not analyze the
communication environment
scenario to identify and justify an

23. area of focus
20
Key Stakeholders Accurately assesses the extent to
which key stakeholders in the area
of focus will be impacted by the
communication framework
Assesses the extent to which
certain stakeholders will be
impacted by the communication
framework, but assessment is not
accurate, or the stakeholders
identified are not the key
stakeholders
Does not assess the extent to
which certain stakeholders will be
impacted by the communication
framework
20
Established Practices Accurately determines established
communication strategies with
reasoning and support as to why
they are appropriate for those
stakeholders identified in section
II.a
Determines established
communication strategies with

24. reasoning and support as to why
they may be helpful, but not as to
why they are appropriate for
those stakeholders identified in
section II.a
Does not determine established
communication strategies with
reasoning and support as to why
they may be helpful
20
Framework for
Communication
Constructs a framework for
continued communication for the
area of focus that covers both
technical and nontechnical
communication strategies and
that will logically perpetuate
successful communication
between the technology team and
stakeholders
Constructs a framework for
continued communication for the
area of focus that covers both
technical and nontechnical
communication strategies, but the
framework will not logically
perpetuate successful
communication between the
technology team and
stakeholders, or the framework

25. does not cover both technical and
nontechnical communication
Does not construct a framework
for continued communication for
the area of focus
20
Articulation of Response
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact readability
and articulation of main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
20
Earned Total 100%

26. IT 520 Milestone Three Guidelines and Rubric: Training
Refer to the case study (BOLDFlash: Cross-Functional
Challenges in the Mobile Division) and the artifact documents
(located in the Assignments folder) for
this and all other milestones related to the final project.
Submit a two-part document. In the first part, you will submit a
written report in which you will:
best fit your area of focus and implement them as training for
the Mobile Division
management team. You will select a specific technical
communication artifact from the ones provided that is related to
your area of focus to use in the
training, and you will apply your guidelines to the audience
identification, critique, adaptation, and explanation.
the case study and artifacts provided, what characteristics can
you identify about your target
audience, such as their perspectives, backgrounds, and
organizational agenda?
What pertinence does that message hold for the intended
audience? In other words, why
does the message matter for the target audience?
the technical communication will
be in delivering the intended message. Will the necessary
information reach the target

27. audience? Why or why not? How can you tell?
various audiences that need the information. Remember that
your guidelines need to be
detailed, easy to follow, and accurate to ensure that the
resulting communications are successful.
In the second part, you will submit either a written report or a
training video (or both) in which you:
practice in your area of focus and adapting the technical
communication practice to more
successfully meet the needs of the target audience you
identified. Be sure to apply the guidelines that you established.
and the reasoning for your changes. This will serve as the
explanation to the team so that
they understand the greater context of the adaptation. Be sure to
explain how the guidelines you have established were applied.
Specifically the following critical elements must be addressed:

28. Rubric
Guidelines for Submission: Your written report must follow
these formatting guidelines: double spacing, 12-point Times
New Roman font, one-inch margins, and
APA-style citations. Page length requirements: 6–8 pages, not
including the cover page and reference page.
Critical Elements Exemplary (100%) Proficient (90%) Needs
Improvement (70%) Not Evident (0%) Value
The Training: Target
Audience
Meets “Proficient” criteria, and
particular details articulated are
highly relevant for the basis of
altering the existing
communication
Accurately analyzes the target
audience of the selected
communication with detail
regarding perspectives,
technical needs, and
backgrounds of that audience

29. Analyzes the target audience of
the selected communication,
but lacks detail regarding
perspectives, technical needs,
or backgrounds of that
audience, or there are gaps in
accuracy
Does not analyze the target
audience of the selected
communication
18
The Training:
Message
Meets “Proficient” criteria, and
determination of importance is
specified as to what the key
necessary information is
Accurately determines the
importance of the intended
message for the target
audience and is complete with
detail
Determines the importance of
the intended message for the
target audience, but lacks detail
that may impact accuracy of
determination
Does not determine the

30. importance of the intended
message for the target
audience
18
The Training:
Critique
Meets “Proficient” criteria, and
the reasoning provided is
contextualized with examples
and metaphors for improved
clarity
Accurately assesses the extent
to which existing
communication will be
successful in delivering the
intended message, with
detailed explanation as to the
reasoning
Assesses the extent to which
existing communication was
successful in delivering the
intended message, with
explanation as to the reasoning,
but assessment is not accurate
or explanation lacks necessary
detail
Does not assess the extent to
which existing communication
was successful in delivering the
intended message, or does not

31. include an explanation
18
Adaptation
Examples: New
Communication
Artifact
Meets “Proficient” criteria, and
adaptation is exceptionally well
catered to the audience
Successfully adapts the
communication artifact to meet
the needs of the intended
audience, and guidelines are
clearly applied to the
adaptation
Adapts the communication
artifact to better meet the
needs of the intended
audience, but is not entirely
successful or does not clearly
apply the established guidelines
Does not adapt the
communication artifact to
better meet the needs of target
audience
18
Adaptation

32. Examples:
Explanation
Meets “Proficient” criteria, and
articulation is serviceable as a
real-life training exercise for
technical writing
Accurately and clearly
articulates the process behind
the adaptation and how the
guidelines were applied for
training purposes
Articulates the process behind
the adaptation and how the
guidelines were applied, but
with gaps in detail, clarity, or
accuracy
Does not articulate the process
behind the adaptation or how
the guidelines were applied
18
Articulation of
Response
Submission is free of errors
related to citations, grammar,

33. spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
10
Earned Total 100%