1. Exchange andmobile messaging/MDMteamleadAugust2016 – present
Responsibilities
 Managing a teamof 5 Exchange supportanalysts
 Overseeingmajorprojectswithinthe team
 Ensuringthat clientrequestsare dealtwithinatimelyandprofessionalmanner
 Chartingthe course for software upgradesandapplicationlifecycleforEnterprise email and
mobile messaging
 Settingnearandlongterm budgetsforteam
 Ensuringpersonnel levelsalignwithworkloadandsettingprioritieswithinteam
 Reviewingsecurityrisksandworkingwithteammemberstoaddressissues
 Reviewingandensuringall systemsare licensed
Major InitiativesandProjects
 OverseeingClassicBlackberryServerdecommissionandmobile deviceconversion
 MDM XenMobile version9to 10 upgrade and cutover
 Rightfax – overseeingfinalconversiontocloudbasedservices
 Exchange CU13 upgrade – Ensuringprojectiscompletedinatimelyandsafe manner,
implementingquarterlyCUschedule
 Reviewingall documentationandprocessestoensure teamisfollowingstandardandmost
efficientwaystocomplete theirtasks
 ImplementApple DEPprogram
Active DirectorySeniorAnalystApril 2016 – present
Responsibilities
 Managing andmaintaining150 DomainControllersin17 domainsacrossthe Enterprise
Organization
 Managing PatchingandDC lifecycle forsame
 IdentifyingopportunitiesforDCconsolidationandprocessstreamlining
 Manage all GPOs forthe Enterprise
 Ensure that DNS andDHCP infrastructure isstable andfullyoperational
 MaintainEnterprise KMSServerto ensure all systemsare licensedacrossthe Enterprise
 MaintainEnterprise Certificate AuthoritySystem
 Ensure all systemsare backedup anddocumented
 Prepare forand take part in all Enterprise andBU ApplicationDRtesting
 OKTA – Single signonapplicationimplementationandsupport
 Work withEnterprise NetworkSecuritytoensure all FWsare operatingatServer2012 R2 port
definitions
 SupportSLDAPinstance

2.  Escalationpointforall MS ticketsrelatedtoGPOand DNSissues
 Manage supportqueue forall supportedapplications
 Developpowershell scriptstoaugmentrepeatedoperationaltasks
Major InitiativesandProjects
 MS LAPS – developedandimplementedGPOandCSE forEnterprise rollouttoall domains
 KMS Versionupgrade fromserver2008 to server2012
 CA Versionupgrade
 MS RAP – engage MS andimplementseveral suggestionstoimprove overallefficiencyof
domainincludingDNS,domaintime,andADreplication
 SupportExchange teaminCU13 upgrade
 WorkedwithSeveral teamstoconsolidate EnterpriseDHCPserverfrom3 regional servertoone
centrallylocatedDHCPserverwithover1100 scopes
 Developed PowerShell to Excel script to automate a lot of manual task required during DHCP
scope migration
 DomainControllerlifecycle andConsolidation –We have an initiative toconsolidate ourDC
footprintbyover50 DC – meetingwithandexplainingtoseveral teamswiththe benefitand
impactit may have
 OKTA – Single signon& MFA – designandimplementationwithvendorandendusers
 DecommissionDNSVIPSwithinolderDataCentres
SystemsManagement&ServerSupportteamleadJanuary2014 – April 2016
Responsibilities
 Ensure dailyoperational meetingisattendedwithtimelyupdated
 All budgetingforCanadianServerSupport
 Resource planningandtime trackingfor teamof 10
 Projectprioritizationandresource assignmentformajorprojects
 Ensure patchingiscompletedacrossthe CA environment
 Escalationpointforall CA serversupportissuesincludingleadonRCA andtechnical issuesthat
arise day to day
 Licensingforall ServerOS
 ServerOSimagingreviewanddeployment
 Responsible forcommunicatingServerSupportinitiativestoapplicationteams
Major InitiativesandProjects
 Data Centre ConsolidationProject
o Took part inVCE VBlocktrainingandsetup
o Assignmentof resourcestokeycomponentsof project
o Ensuringdailybackfill tasksare completedalongwithteamprojectresponsibilities

3. o Technical leadonServer2008/2102 implementationonbare metal bladeswithVCE
VBlocksystem
o DevelopedServiceprofilesandMAC poolsfor currentand future Enterprise VCEVBlock
deployments
o BuiltSQL clustersonbare metal blade,workedwithStorage SupportteamandSQL
supportteamas intermediarytoensure expectationswere metbybothteams
o PromotedandledteammatesonfirsteverconsolidatedserverOSimage
o Promotedandledteammatesonfirstevercentralizedserversupportpoliciesand
practices
o Team memberonover20 migrationswaves,includingdevelopingthe meansand
policiestomigrate serverstonewlybuilddatacentre infrastructure
o Led initiative onnewserverteamdocumentationprocessforDCC
o Preparedall serversupportprocessdocumentationforDCCproject
 Managed Server2003 lifecycle project,effectivelydecommissioningover350 serverswith
unsupportedOSversions
 Successfullyinitiatedandre wrote Maestro schedulingchange process
o Oldway wastime intensiveanddidnotinclude applicationmanagerapproval
o DevelopedimprovedapproachwherebyMaestroRFCsandticketswere openedfor
SystemsManagementteambyapplicationowner–significantimprovementinprocess
notedbyall partiesinvolved
Exchange technical teamleadFeb2007 January2014
Responsibilities
 Manage teamof 4 SupportAnalystsinCA,interactingwithEnterpriseemail supportteam
 Licensingof keyapplicationsincludingExchange,Groupshield,Mail Attender,BES,MDM, Facsys
and Accellion
 Supportteamleadfor the same,escalationpointforissuesof the same
 EscalationpointforCERT and Virusoutbreaks
 Ensure messagingsystemisstable andsecure,includingSMTPrelayconfigurationpoliciesand
procedures
 Ensure systemsare patchedand thatAV updatesare applyinginatimelymanner
 Interactingandsupportingall ADcomponentsof Exchange implementationandsupport
Major Initiatives andProjects
 PreparedRFQfor newMDM solutionandevaluatedvendors
 Primaryresponsible forMDMsolutionandimplmemtation
 DevelopedMDMonboardingdocumentationandprocess
 Createdall MDM policiesanddeploymenttasksstill inuse today
 SetupBES5 serverand migratedover1000 Blackberriestonew system
 Consolidationof twoemail systemsintoone Enterpriseemailsystem

4.  Developedscriptsformigratingmailboxesandusers
 Successfullymigratedover1500 mailboxestoconsolidatedExchange2007 environment
 DesignedandimplementedExchange2007 messagingenvironment
Exchange/BES,Active DirectoryandServerSupportAnalystJune 2003 – June 2007
Responsibilities
 Hiredto supportExchange 5.5
 Askedtocomplete migrationfromWestCoastEnergytoDuke Energy domainasthiswas not
completedbyIBM
 Mappedout migrationplanandbroughtover2000 workstationsand200 serverstothe DEGT
(Duke) domain
 JoinedsupportteamforAD
 JoinedsupportteamforServersupport
Major InitiativesandProjects
 AD migration fromWestCoastdomainsto DEGT
 Exchange 2000 implementationandsupport
 AD DC upgradesfromWindowsServerNT4.0 to Server2000