1. THOMAS MAHONEY
6000 NorthOceanBlvd 12 F, Lauderdale by the Sea, 33308 Phone:954-501-8625
Personal Email - Thomas@Robotalker.com
In yearspast,I have replacedold AS-400,windows applications, telecommunicationplatforms, consolidated both
Excel andAccessapps intoweb and mobile applicationsusingrelativelysmall teamsof talented professionals.My
transitionsawayfromlegacy systems have takenmonths,ratherthanyears byusingscrumand agile
methodologies andsmall,focusedteams.We typically use shadowingof the businessprocesses togather
requirements ratherthanspendingweeksin long, drawnoutmeetings. All deployments have endedinhigh
customersatisfactionandmuchmore control overthe overall business process asrequested byupper
management. If youare tiredof your IT departmenttellingyouhow complicatedyourvisonistobecome areality,
thenhire me today and sit back.
Havingmore than 20 years’experience allowsme todesign,manage,anddeploy new solutions quickly inAmazon
and Azure clouds withalmostinstantresultsbeingrecognized.Ihave leadteamstotransformedoldwornout
systemstothe latesttechnology forpennies onthe dollarincomparisontousinganoutside developmentfirms.
My designshave evolvedtowardsleveragingoutside thirdpartyservicesforfasterdeployment,greaterreliability,
and betterscalability,whichinturnallowedmore time forfeature developmentwithinthe teams,resultingin
great costsavings,and increased customersatisfaction. Iam seekingastable,longtermpositionwithacompany
that enjoysbeingonthe cuttingedge of technology.
Managerial / Key Architectural / Software DevelopmentSkills
● Able tounderstandall ITtechnologiesanddeterminethe bestimplementationstrategy
● Architectcomplex enterprisesolutionsandimplementmanagement’stechnologystrategy
● Providedtechnical leadership,designanddirection forlarge developmentteams
● Designsimple solutionsthatcanbe quicklydeployedandare highlyscalable
● Definedthe roadmapforthe productswithshortterm andlongterm goals
● Knowledgeof C#programmingallowsrapidlydevelopprototypesandconceptsformanagement
● Applicationdesignasadatabase architectfor more than 20 years usingmanydesigntools
● Six SigmaGreenbeltinqualitycontrol systemsprovidesdesigninsightof potential problems
● Able todesignusingall technologyspacesfromtelecomsystemstopaymentprocessors
● End to enddesignforall interface,database,businesslogicandmiddleware tolegacysystems
● Data - Voice - Video- Infrastructure planning,architecture anddesign utilizingSharePoint.
● ProficientwithMicrosoftSQL2014, IIS, SQL full Serveradministration,andAzure CloudAdmin.
● ExpertwithbothVisio,MSProject,Excel tocreate visual representationsandmanage projects
● Proficientinbudgeting costs,planningdeploymentsanddeploymentsacrosslarge teams
● Highlymotivationalasa facilitative managerthatresultsingreatteamswithbetterattitudes
Education Qualifications
Bachelorof Science (BS) inChemistry,Mathematicsminor,EasternMichiganUniversity,Ypsilanti,Michigan
Certifications
Scrum ProductOwnerCertification(SPOAC#38400425854139) International ScrumInstitute(SPO)
Project Management Professional (PMP #384573) certification from the Project Management Institute (PMI)
StanfordCertifiedProjectManager (StanfordUniversity -SCPM)
http://apm.stanford.edu/certProgram.html
120 hoursof class time toobtainthiscertification.
2. Stanford CertificatesCourses
ConvertingStrategyintoAction
Masteringthe IntegratedProgram
The Effective ProjectManagementOffice
ITIL certification
EmploymentHistory:
6/2015 – Present– Full Hire
Softship AU – Consultant
SoftshipAU Softship.com
Manage requirementsanddesignforcargoshippingindustryforonboardingof anew customer,Crowley
Maritime, locatedinJacksonvilleFlorida. Ideveloped aprototype solution forCrowley,asapotential
solution basedupon six weeksof onsite meetings Iattended inJacksonville. http://www.softship-
usa.com
7/2009 – Present– Owner,selfemployed
RobotalkerLLC – Designer, Application development manager
● Robotalker LLC Robotalker.com
Managed the creationof a completelyautomatede-commerce solution,anditissupportedby
three part-time resourcesthatprovide projectsupportforthe constantlychangingcustomer
requirements. Designedandcreatedourowndialerfromscratch,website,paymentprocessor
and bulktextmessage broadcastingservice inC#. My mostcurrentdesignisa call centerthat
usesartificial intelligence toreplace humansforleadgeneration. Ihave ininterfacedwithmany
CRM includingSalesforce.com.These are some detailsabouthow RoboTalker.cominterfaceswith
Salesforce.comcustomers: https://Robotalker.com/Sales-Force-API.aspx
Our Salesforce APIinterface:http://www.Robotalker.net/salesforce/salesforce.asmx
● Digital Invoices LLC. Digital-Invoices.com
Managed the creationof a cloudbasedapplicationthatallowsthe creationof digital invoicesand
purchase ordersthat linkeddirectlywithIBMLawsonandmost industrystandardaccounting
packages.Thissystemsendsouremailsincludingalinkthatallowscustomerstoview an online
invoice thatlooksidentical toprinted,exceptthatrecipientscanmake updates,correctionsand
pay rightinthe invoice usingacheck,creditcard or PayPal.Customerspayquickerbecause
payingisnowsimple,resultinginbettercashflow andlowerlate payments.
● TxtCoinsnNowLLC. TxtCoinsNow.com
Managed the creationof a phone basedwalletthatworksonall typesof cell phonesanywhere in
the worldusingvoice,WhatsAppandSMS to transfercrypto-coins.Designedasa hack proof
offline crypto-coinrepository.FromconceptionthissystemNATIVELYsupportsWhatsApp,and
SMS and voice technologiesforthe transferof paymentunits.OriginallydesignedforSwissAid
Foundationasa paymentsolutionfor the Congo.SystemisAZUREbased, supporting32 languages
and 7 currencies. ThisMultilingual,multi-currencysystemusingmultiple externalfeedsto
provide real-time valuesforcurrencies,coinvalue andexchange rates.The systemisdesignedto
be statelesssoitis alwayscurrentandcorrect. 100% Azure Cloudbasedsolution.
● MobileApp Call Center Sally http://callcenter.robotalker.com/default.html
Architected andmanaged anauto dialingavatarapplicationformobilewebsitethatusingSpeech
recognitionsimulatesacall centeroperator.Thismake a100% legal waytocreate mass callingfor
leadgeneration.Systeminterface is100% clientside,all JavaScript,infinitelyscalable and
supportedIPhone,Android,Blackberryandthe new JavaPhone. Thisisan Azure cloud
applicationthatallowsthousandsof callstobe inprogresswithonly5-8 operators.Thisisa
3. pyridine shiftforoutboundcall centersinthattheyonlyneedtolisten towhatthe callerreplies
and allows400 timesthe call volume peroperator.
● LittleBitOfMe LLC. LittleBitOfMe.com
Managed a teamto develop avideodatingapplicationforanonline videodatingservice using
short videosforinteraction80% drivenbyexternal servicesformostaspectsof operation.This
solutionwasarchitectedasa one-page website,100% clientside,all JavaScript,infinitelyscalable
and supportedIPhone,Android,Blackberryandthe new JavaPhone. Thiswasan Azure cloud
applicationwithall saleable servicesincluding,38languagessupported,Geolocation,video
messaging,image storage,builtintelephone andSignal-Rreal time chat.Thisapplicationwill
scale to infinitywithout anylimitations.Supportsall browsersandcell phonesusingphone gap
compiler.100% Azure Cloudbasedsolution
5/2007 – 4/2009 – Full Hire
Education DynamicInc. - Director of Information Technology / Application creation manager
Replaced the current studentmanagement systemfrom scratch with all new technology:
http://web.emsofl.com/iSIStrac2/iSISTrac%202%20Users%27%20Guide.pdf
Workingina small team,Imanaged13 internal employeesand5 external contractorsfora midsized
software developmentcompanythatservestwoof the largestcharterschoolsinCalifornia. Iturnedthe
CEO’svisionintorealitymultipletimesviacreationof new andexcitingsystems.We hadtodesignand
deliver5newapplicationstoreplace legacysystemsforstudentmanagement,IVR,document
managementsystems,andstreamingvideostorage. Additionally,workingcloselywiththe CEO,we
determinedthe strategicdirectionforthe company. Imanagedthe developmentbudget,operations
budget,hiring,firing,employee evaluations,andoverall managementof all IToperations. Meetingwith
all levelsof the organization,Ideterminedthe wantsandneedsandcreatedastructure for submittal,
approval,andfundingfornewprojectrequests.Thisstructure allowedmyteamstofocuson creating
betterqualitydeliverablesforrevenue generatingprojects,ratherthanfocusingonthe clientswhomade
the most noise.Managedthe creationof anynew solutionsandadvisedmanagementdailyonemerging
technologies fromCRMimplementations, includingMicrosoftDynamics andSalesforce fornon-profitOFL.
1/2007 – 5/2007 - Contractor
ToyotaFinancialServices - Solution ProjectManager
Workingwitha team,I managedthe off-leaseretail projectthatwouldhave enabledToyotatoprovide
directfinancingforlease holderstopurchase theircurrentvehicle atendof term. Thisfive-monthproject
includedthe creationof aprojectworkplan,timeline,change management,andissue management
processesthatinvolved43resourceswithabudgetof approximately400K. Mainframe integration,CRM,
and an outside vendorthatprovidedafinance agreementgenerationsystemwere involved. All training
on vendor’ssystemwasinscope,updatinginternal policiesandprocedures,creationof mainframehack,
and data transferfromToyota’smainframe screenstothe vendorapplication. Thisprojectwascreated
withoutgettingsufficientinputfromdealernetwork,whichresultedinterminationuponlaunchdue to
intense dealerdissatisfaction. Ihad listed“dealerresistancedue tolossof potential income”asa high
riskfactor inthe scope documentandwastoldit was a non-issue because the projectwasalready
internallyapproved. Golive neveroccurredandthe projectwas abandoned.
6/2006 – 1/2007 - Contractor
WellPoint – SeniorProjectManager/ProductDesignerand Architect
WellPointisthe secondlargestHealthCare providerinthe UnitedStates. Iwas responsible for
Architectingaweb-basedcall centermanagementsystemenhancementthatinsertedamenuintoa
legacywebbasedCRMwithspecificandcommonreasonstotrack customercalls.I developedAPSand
4. JavaScriptprototype interfacestoobtaincustomerinputduringthe RUPdevelopmentprocessobtained
feedbackfromusersandpartnersandthenproceededwithmydesign. Thiswas useful because it
allowedstatistical informationtobe gatheredforanalysis. Designedanew webbasedinterface tocollect
and correlate onlythe informationrequiredbythe business. Thisprojectdrew informationfromthe
mainframe usingRPCstodisplaydynamicmenuselectionsbasedonthe type of call. Thisprojectwas
budgetedat2.1 millionandconsumed60+resourcesovera six-monthperiod.
1/2005 – 6/2006 - Contractor
HeathNet PMO – Staff ProjectManager/Product manager
Newproductdeploymentof IT-relatedproductsfora 10-billion-dollarHeathInsurance Companyserving
five states.Workinginateam,I was responsible forarchitecting,overseeingthe developmentand
creationof financial products,QCimprovements,andthe implementationof several healthcare products.
The followingare variousfinancial andtechnical projectsthatImanagedwhile atHealthNet:
Lead Project Manager for Health Net's acquisition of Universal Care. I was responsible for managing all
aspects of the transfer of all Medi-Cal memberships to current IT systems, along with all aspects of the
projectincludingthe projectworkplan,timeline,change management,andissue managementprocesses.
I managed70+ resourcesonthisprojectteam, and I receiveda "spot award" and bonus for my success of
this 5-million-dollar project.
Deployment of flex-funded employer groups billing and fund transfers between Bank of America and
Citibankand was responsible forreducingFTEsandimprovingthe employergroupexperience. Imanaged
all aspects of the project, including the project work plan, timeline, change management, and issue
management processes, and guided management of 46 resources during the project.
Deploymentof the "HealthyKids"programto five separate counties in northern California. Managed all
aspects of the project including the project work plan, timeline, change management, and issue
management processes. The project spanned one year, and I managed the team of 45 resources during
this time.
Architecteda new method for gathering business requirements for the local culture. I was told that my
efforts reduced meetings by 90%, along with shortened the process time to less than 14 days for large
projects. My teamcreateda touch-pointsdocumentthatwaspassedtoeach departmentaffected by the
project,andit increasedefficiency of time and accountability of every resource. Within two weeks, the
BR reduced the 10-12 meetings (over the course of 12 weeks) down to 2-3 meetings during the entire
project.
Managed 837 inbound and outbound creations for Qcare encounters as part of the Universal Care
Acquisition. Worked with Orange County health officials as part of rollout.
Deployment and the creation of a SHP (State Health Program) website for Health Net.
Fast-tracking project for the deployment of the Tulare "Healthy Kids" program. Managed all aspects of
the project, including the project work plan, timeline, change management, and issue management
processes. The normal 90-day deployment process was reduced to less than 23 days. I received a "spot
award" and bonus for this successful project, as well as for its expeditious delivery.
2/1994 – 1/2005 – Contractor applicationdesignand deploymentmanager
Ford MotorCompany –Ownerand Operatorof CustomerSoftwareand MiddlewareCreation Company
The followingare variousfinancial andtechnical projectsthatIdesignedduringmyrelationshipwithFord
Motor Company:
● Architect/ DevelopmentManagerfor Ford Motor Company as a problemsolvertoresurrect stressed
projectsandresolve destroyedrelationshipsbetweeninternaldepartments. Responsibilitiesincluded
implementationof aplanfor continuousprocessimprovementforthe customer'shelpdeskissues,
resultinginissuesbeinglogged,prioritized,andusedasfuture problem-solvingreferences. Mini Projects
5. alsoprovidedrecommendationsandprototypesusingoutsidetoolsandtechnologies,aswell ascreated
cost effectivesolutionsformanytroubledprojects. Managedbudget,scope,trackedtasksandmanaged
4 to 7 resourcesperproject. Designedandmanagedthe creationof webbasedtonnage monitorsusing
accelerometersinplace of straingaugesasa solutionfora six-sigmaproject.Bothhardware andsoftware
solutionwhere createdforproduction monitoringandQA.
● Architect/ DevelopmentManagerfor Ford Motor Company on a projectfor implementingdisplaysfor
the productionline'sstaff toprovide currentstatisticsonthe line'sperformance,tosummonforfeeder
parts withpagers,andto sendalarmsto managementif accidentsorline stoppagesoccurredviaemail
and pagers. I successfullycreatedanddesignsolutionstocoverall aspectsof replacinga new systemthat
fell shortof Ford’sexpectations. VIVA wasaplantwide solutionforproductionmanagementusedin
three locationsWoodhaven,ChicagoandBuffalo.
● Architect/ DevelopmentManagerfor Ford Motor Company for a turnkeysystemprojectthatprovided
several componentsthatworkedtogetherforareal-time representationof currentproduction
information. Thissystem(VIVA) gatheredinformationfrommultiple databases,custom-madehardware,
and userinput. The projecttouchedmanyareas andgatheredrequirementsfrommultiple locations.
Much of the work inthisprojectaddressedpolitical issuesandinterfacingwiththe FordITEKdepartment
to provide acomplete turnkeysystem. Thiswasa multi-phase,two-yearprojectincludingthe $198,000
budget/year,andI managedthe projectworkplan,timeline,change management,andthe issue
managementprocesses.
● Architect/ DevelopmentManagerfor Ford Motor Company in imagingtoreplace the visual inspectof
productionpartson a critical productionline attheirWoodhavenStampingPlant. Aspartof a team,I
conducteda needsassessment,datacollectionandprocessflow mapping,anddeterminedrequirements
and risk. As a software architectImanagedthe design,prototyping,development,anddeploymentof a
customsolutioninlessthan90 days. Thisprojectwas accomplishedwithinthe prescribedtimeframes,
budgetconstraints,all the while keepingsponsorswellinformedof projectstatus. Thisshortroll-outwas
praisedasone of "Ford'sBest" byits owninternal BlackBeltorganization. Three resourceswithatotal
budgetof $82,000 producedthisawardwinningsolution.
● Architect/ DevelopmentManagerfor Ford Motor Company for a mandatedprojectthatwouldprovide
all plantswitha web-basedISOdocumentviewingsolutionandissue recordingsystemtoobtainfeedback
and metrics. My diverse teamanalyzedbusinessrequirements,workedcloselywiththe Ford'sQuality
Assurance departmentandUAW,preparedthe functional specifications,andcreatedadetailedscope
documentforapproval byall sponsors. Thisprojectresultedinthe creationof anexperimental
prototype. Thismission-critical applicationwasdeliveredaheadof scheduleandbelow budgetusingRAP
methodology,whichquicklyadaptedtorapidchangesinrequirementsforthis$60,000 three-month
projectconsistingof fourprogrammersandone analyst.
● 2/1994 – 1/2005 – Full hire
Ezcam Inc. – Ownerand Operatorof CustomerSoftwareand MiddlewareCreation Company andprovided
customizedsolutionsformultipleFortune 100companies,aswell asthe international market:
● ArchitectandManager I designed,createddeveloped,anddeliveredmultiplecustomsystemsforFord
Motor Company,Westinghouse,Alcoa,andmanyotherFortune 100 companies. Ezcamspecializedin
embeddedvideostreaming,imagingsystems,database integration,datamining,ande-commerce web
systems. In2005, mymanagementled the companyto$430,000 insaleswithsix employees. Developed
one of the firstwebbasedvideostreamingsystemsusingMicrosoftActiveXandDirectDraw technologies.
● Architect/ DevelopmentManagerforseveral International productsforimagingproducts usingstreaming
videocodecsandsystemsforLardal medical systeminNorway. Manufacturedlow lightlevel video
camerasfor medical industryalongwithcustomhightemperature microscopesforGEand Westinghouse
to viewnuclearmaterial usingRamonmicroscopy. Createdandmarketedanimage database named
“ImageQuest”formedical industryandtraveledthroughoutSouthAmericatoset-updistributors.
