This document explains how to check the network connections of participants in a Blackboard Collaborate Ultra session.

1. Learning Technology Services
A Unit of Learning Information and Technology
University of Wisconsin-Stout © 2016 The Board of Regents, University of Wisconsin
Checking Participant Network Connections in Blackboard Collaborate Ultra
When you are in a Blackboard Collaborate Ultra session as a moderator, you may want to check the network
connections of participants. If participants are having trouble with audio or video, it may sometimes be
attributed to a poor connection.
First, open the Collaborate panel by going to the lower right-hand corner of the screen
and clicking on the purple button with the double arrowhead in it.
When the Collaborate panel opens, click on the
Participant List button.
Your Participants List should open, showing you and all other
session participants
When you mouse over the name of a participant, icons will appear. When you see the icons appear, mouse
over the the icon to the left of the circle with the three dots in it.
When you mouse over the icon, an popup alert will
tell you the status of the participant’s connection.
If the connection is great, the full icon will apppear.
If the connection is poor, the icon will appear smaller
and the alert will tell you that their connection is
poor.