1. 01
Information sheet:
Maintaining your
web site with
Room101
Room101
Call Richard Fincher now 0845 0036 101 internet services
Why do I need to maintain my average value is paid. The level of maintenance charge is re-
examined every 3 months, with a view to raising or lowering it.
web site?
This happens if the volume of work done has consistently been
different than originally specified. This arrangement aims to
The Internet is the most up-to-the-
provide the best compromise between fairness and practicality.
minute source of authoritative
information currently available. People
access a web site, rather than read a Does maintenance cover everything I need done?
brochure because the brochure may be
out of date. People access a web site rather than speak to a No. A maintenance agreement makes provision for keeping
sales consultant because it saves them time, and they believe existing parts of the web site up-to-date, including corrections,
the information will be more accurate. To achieve this, it is bug fixes, replacing existing photos and images, amendments to
important that you conduct a programme of ongoing updates existing text, and so on. If your web site is database driven by
to your web site. Room101 will help you achieve this. means of an Access or Excel document containing data,
maintenance also covers the upload and checking of such files.
My web site won’t really need to change much though
Maintenance does not cover adding new web pages to the site,
new web site sections, additional functionality, or substantially
People may join and leave your company, you might move
changing existing functionality. Room101 will be happy to
office or change phone number, your prices may change,
provide a separate quote for these type of changes.
products and services may be launched, rebranded, repriced or
withdrawn - it is a rare company which generates no changes of
these kinds.
Are there any ways of reducing the
level of maintenance payment I
What does maintenance cost ? make each month ?
Rather than charge by the hour, or haggle over costing on each Room101 specialises in “Self-Updateable
change, Room101 has found that for many of our clients, a fixed Pages” - these are specially programmed
monthly fee to cover maintenance works best. This means that areas of your site which you can update
the client has made a commitment to regular web site yourself, with no special training in web
maintenance; something which should be happening anyway, publishing techniques. Changes you make take effect
but this focuses minds on the task. It also means that we at immediately. Each section which is made self-updateable,
Room101 can plan to expect certain levels of work in future, and reduces the amount of manual work we have to do on your site,
make sure we have the capacity to meet the client’s needs, and therefore the maintenance charge can be lowered.
without over-extending ourselves.
How is maintenance invoiced / paid ?
How is the level of monthly maintenance set ?
We normally invoice maintenance every month, to be paid
This varies between about £100 and £400 (+ VAT) per month, according to your standard terms with Room101. We can also
depending on the frequency and extent of the supplied accept payment by standing order, for those companies who
changes, and what format additional material is supplied in. like to minimise their paperwork trail. In this case, we still issue
an invoice each month, but do not chase you up for payment.
But my needs will vary from month to month, surely a
fixed fee is too inflexible ?
It is accepted that there will be busy months and slack months,
and the level of maintenance is set with this in mind, so that an
Room 101, Erico House, 93-99 Upper Richmond Road, Tel: 0845 0036 101 Fax: 0845 0037 101
Putney, London SW15 2TG email: info@room101.co.uk www.room101.co.uk