1. THE
LATEST BATTLE
Facing IT
Position IT
as a broker
while still achieving business goals
Serve as a broker between the
business and technology to enable
both traditional IT services and new
cloud-based business services
Apply context
awareness
allowing users to work on any
device, anywhere, anytime
Give workers the flexibility they
need to be productive
Enable user productivity
from day one
by integrating with HR systems
to determine upfront needs
Allow IT to predict what services users
require based on their roles or other
important factors -- before they even start
Automate
off-boarding
and ease the transition for
both company and user
Automatically de-provision
IT services if a user’s role
or employment status changes
PREDICT • AUTOMATE • SECURE
Enterprise IT departments don’t need to be the underdog.
People-Centric IT as a Service puts IT in a position to battle challenges head-on.
VS.
of IT spending is
outside CIO control
Businesses get the technology they need
by circumventing IT and investing in
cloud-based technologies
35%
use three or
more devices
Information workers in the USA
& Europe work from multiple
locations while using many apps
29%
to reach
full productivity
30% of companies have reported
it now takes a new employee a year
or longer to get up to speed
1YEAR
of ex-employees can
still access data
This creates major data security risks by
still having access to corporate data
24%
People-Centric IT as a Service is the champion!
Executiveboard - Future Of IT
CA Technologies - The Changing Role Of IT And What To Do About IT
Infoworld - Get Used To IT - The Post PC Employee Has Arrived
Cioinsight - Shadow IT’s Growing Footprint
Allied - Allied Workforce Mobility Survey 2012
Tech Target - Data Loss Risks During Downsizing
MectricNet: Metric of the Month: Cost per Ticket 2011
Enterprise
IT Challenges
People Centric
IT as a Service
Proactively reduce
service desk tickets
by delivering IT services to
users automatically
Automate common IT tasks, like
password resets, printer redirection,
and fixing known errors, or make them
available through self-service
is the average cost for
a service desk ticket
Most of these requests are
routine and require IT to spend
time on repetitive tasks
$62