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Linking Strategy to Execution
      in Internet time
 While driving Profitability




            Ecommerce and Emarketing as well as eCRM



            By buying/consolidation, configuring and integrating and NOT building



            Supporting revenue growth*
            Thinking about the customer experience*
            Reducing and controlling costs*




* Gartner:  “2012’s CIO Leadership Challenges”
** Gartner: “Gartner Outlines Five Cloud Computing Trends That Will Affect Cloud Strategy Through 2015“
*** Forrester: “CIO Perspectives On App Dev: We Need New Approaches To Deliver Applications Faster”

     Business needs and IT
     Strategy to meet those needs and Execution
     3rd Party Providers and IT Roadmaps

     Incorporating best practices
     Collecting statistics about how long a step might take

     to best maximize the Value created
                                                  ,
     including through surveys
   IT Executives:
       better visibility into their business and customer needs and
        how it alignments with IT
       to make faster ,better decisions to best utilize scares
        resources/funding
       to create Value or know how Revenue/profitability will be
        impacted

   IT Employees:
       see how they fit into the big picture
       how they can contribute to growth
       use best practices to reduce their stress and do their best work
Process/Project      Product/Service           Financial               Business
 Management             Delivery              Management              Management
                      Management
Manage all the       Provide clear        Financial Planning        Linking
processes and link   market drives for    including revenue           • Vision,
them together        product/             and expense                 • Mission,
including:
                     service deliveries   modeling. Compare           • Strategies,
• Balanced
  Scorecard,         and processes to     projected to actuals        • Objectives to
• PMIBOK,            deliver them.        including expense          Products,
• ITIL for your                           tracking by product,       Processes,
  IT organization.   Manage lessons       client, business, et al    Projects… with
                     learned into         Includes online           unique one-page
                     future process       expense reporting.        visualization
                     enhancements.                                  including traffic
                                                                    light status
   Portfolio of Processes
     Business Planning: Budgeting, Balanced Scorecard
     New Product/Service development: PMIBOK
     Marketing programs/promotions: Campaigns
     IT Process: ITIL
   Process linkage
       Linking Business processes with delivery processes
   Process compliance
       Measure execution and provide traffic light status
   Developing new processes
       Incorporation of new best practices and lessons learned
   Leverage Product Requirements
       Link to Product Requirements
       Evaluate impacts
   Process Compliance
     Define roles/responsibilities
     Define activities/deliverables
     Measure per role execution on activities and
      deliverables
     Traffic light status with roll up
   Track issues/action items and drive to
    resolution
   Financial Planning
       Budgeting/Performa
   Projected vs. Actuals
   Project/Product based budgeting
       Revenue and expenses
   Cost based accounting by
       Customer Account
       Product/Product Line
   Online Expense Reports
   Align with Corporate and Define IT’s charter
       Link Products, Projects, Processes to Vision, Mission,
        Objectives and Strategies
       Costs with Revenue to maximize profitability
   Organize
       Processes, Programs/Projects, Teams,
       Products/Services,
       Markets, Messaging, Promotions, Channels
   Prioritize
       Best ROI, Resource utilization/bottlenecks
   Define Business Segments
     Influencers/Thought leaders/Business Owner
     Getting Business Segments Buy-in on Proposal
     Make vs Buy
     Partners/Suppliers
   Identify business requirements
     Size effort and risks
     Link to 3rd party product/service deliveries
   Evaluate risks of execution
     New skills/resources
     New processes
     Funding requirements vs payback timeframe
   Measure and Alert
       Define Objectives and Targets
         As well “Traffic Light” Status
         Surveys
       Focus attention based on ROI priority weighting
SG&A

HR            Fin

        IT

Mktg          Sppt

       Mfg
   Per User Per Month or Per Employee Per
    Month

   CRM Licenses vs. Platform licenses
       Process and Project only users
       Business Mgmt only users
       3rd Party Product Delivery Management
Linking Strategy to Execution
      in Internet time
 While Driving Profitability
CEO
   Delivered 100+ 1st to market products/services
   Degrees in CS and MBA
   Ran 3 PMO’s, 2 at business level
   VP, Development, CTO, CIO, CFO, CEO
   Member of Project Mgmt Society 10+ years
   Guest speaker including Stanford’s Graduate
    School of Business
   Startups/Turnarounds: Doll Cap, Northwest
    Cap, Perkin and Kleiner
   Degrees
     PhD in Advanced Technology Industrial Engineering, Cybernetic Systems
     MBA, MS-Managing in Science & Technology
     Computer Science, Electrical Engineering, Industrial Engineering,
      Technology Management
   Operations, Development, Finance, IT Mgmt Experience
   Patent inventor, 100+ 1st to market product/services
   Trained in:
     Miller Heiman
     Pragmatic Marketing
     ISO 9001
     TQM

   Certification
     Salesforce.com Developers and Admins, ERP, CDIA+, TOGAF, SOA,
      Enterprise Architecture Planning
     CQI, PMI, CMQ/OE, Balanced Scorecard, Baldrige Evaluation Criteria
   High Tech       Bio/Medical,
     Hardware      Research,
     Software      Energy,
     Internet
                    Clean Tech,
     IT
                    Automotive,
                    Mobile
BMS            Prj Tools           Financials Tools BPM Tools
Project         Basic          Sophisticated       No                  No
Process         Deliverables   Not Specifically,   No                  Yes
                based          task based
Market          Included       +$ (Presentation)   Not of              Not
analysis                       +$ (Spreadsheet)    competitors or      Specifically
                                                   providers
Strategy        Included       +$ (Presentation)   +$ (Presentation) Not
/Objective                                                           Specifically
Alignment
Cost Acctng/    Included       +$ (Spreadsheet)    Yes but             No
Allocation                                         allocation is
                                                   manual or fixed
Visualization   Included       +$ (Presentation)   +$ (Presentation)
Documents       Included       +$                  +$                  +$
Cloud-based     Yes (native)   No                  No                  +$

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Why CIO\'s need Value Creator

  • 1. Linking Strategy to Execution in Internet time While driving Profitability
  • 2.    Ecommerce and Emarketing as well as eCRM   By buying/consolidation, configuring and integrating and NOT building   Supporting revenue growth*  Thinking about the customer experience*  Reducing and controlling costs*  * Gartner: “2012’s CIO Leadership Challenges” ** Gartner: “Gartner Outlines Five Cloud Computing Trends That Will Affect Cloud Strategy Through 2015“ *** Forrester: “CIO Perspectives On App Dev: We Need New Approaches To Deliver Applications Faster”
  • 3.  Business needs and IT  Strategy to meet those needs and Execution  3rd Party Providers and IT Roadmaps   Incorporating best practices  Collecting statistics about how long a step might take   to best maximize the Value created  ,  including through surveys
  • 4. IT Executives:  better visibility into their business and customer needs and how it alignments with IT  to make faster ,better decisions to best utilize scares resources/funding  to create Value or know how Revenue/profitability will be impacted  IT Employees:  see how they fit into the big picture  how they can contribute to growth  use best practices to reduce their stress and do their best work
  • 5. Process/Project Product/Service Financial Business Management Delivery Management Management Management Manage all the Provide clear Financial Planning Linking processes and link market drives for including revenue • Vision, them together product/ and expense • Mission, including: service deliveries modeling. Compare • Strategies, • Balanced Scorecard, and processes to projected to actuals • Objectives to • PMIBOK, deliver them. including expense  Products, • ITIL for your tracking by product,  Processes, IT organization. Manage lessons client, business, et al  Projects… with learned into Includes online unique one-page future process expense reporting. visualization enhancements. including traffic light status
  • 6. Portfolio of Processes  Business Planning: Budgeting, Balanced Scorecard  New Product/Service development: PMIBOK  Marketing programs/promotions: Campaigns  IT Process: ITIL  Process linkage  Linking Business processes with delivery processes  Process compliance  Measure execution and provide traffic light status  Developing new processes  Incorporation of new best practices and lessons learned
  • 7.
  • 8. Leverage Product Requirements  Link to Product Requirements  Evaluate impacts  Process Compliance  Define roles/responsibilities  Define activities/deliverables  Measure per role execution on activities and deliverables  Traffic light status with roll up  Track issues/action items and drive to resolution
  • 9.
  • 10. Financial Planning  Budgeting/Performa  Projected vs. Actuals  Project/Product based budgeting  Revenue and expenses  Cost based accounting by  Customer Account  Product/Product Line  Online Expense Reports
  • 11.
  • 12. Align with Corporate and Define IT’s charter  Link Products, Projects, Processes to Vision, Mission, Objectives and Strategies  Costs with Revenue to maximize profitability  Organize  Processes, Programs/Projects, Teams,  Products/Services,  Markets, Messaging, Promotions, Channels  Prioritize  Best ROI, Resource utilization/bottlenecks
  • 13. Define Business Segments  Influencers/Thought leaders/Business Owner  Getting Business Segments Buy-in on Proposal  Make vs Buy  Partners/Suppliers  Identify business requirements  Size effort and risks  Link to 3rd party product/service deliveries  Evaluate risks of execution  New skills/resources  New processes  Funding requirements vs payback timeframe
  • 14. Measure and Alert  Define Objectives and Targets  As well “Traffic Light” Status  Surveys  Focus attention based on ROI priority weighting
  • 15. SG&A HR Fin IT Mktg Sppt Mfg
  • 16.
  • 17.
  • 18.
  • 19. Per User Per Month or Per Employee Per Month  CRM Licenses vs. Platform licenses  Process and Project only users  Business Mgmt only users  3rd Party Product Delivery Management
  • 20. Linking Strategy to Execution in Internet time While Driving Profitability
  • 21. CEO  Delivered 100+ 1st to market products/services  Degrees in CS and MBA  Ran 3 PMO’s, 2 at business level  VP, Development, CTO, CIO, CFO, CEO  Member of Project Mgmt Society 10+ years  Guest speaker including Stanford’s Graduate School of Business  Startups/Turnarounds: Doll Cap, Northwest Cap, Perkin and Kleiner
  • 22. Degrees  PhD in Advanced Technology Industrial Engineering, Cybernetic Systems  MBA, MS-Managing in Science & Technology  Computer Science, Electrical Engineering, Industrial Engineering, Technology Management  Operations, Development, Finance, IT Mgmt Experience  Patent inventor, 100+ 1st to market product/services  Trained in:  Miller Heiman  Pragmatic Marketing  ISO 9001  TQM  Certification  Salesforce.com Developers and Admins, ERP, CDIA+, TOGAF, SOA, Enterprise Architecture Planning  CQI, PMI, CMQ/OE, Balanced Scorecard, Baldrige Evaluation Criteria
  • 23. High Tech  Bio/Medical,  Hardware  Research,  Software  Energy,  Internet  Clean Tech,  IT  Automotive,  Mobile
  • 24. BMS Prj Tools Financials Tools BPM Tools Project Basic Sophisticated No No Process Deliverables Not Specifically, No Yes based task based Market Included +$ (Presentation) Not of Not analysis +$ (Spreadsheet) competitors or Specifically providers Strategy Included +$ (Presentation) +$ (Presentation) Not /Objective Specifically Alignment Cost Acctng/ Included +$ (Spreadsheet) Yes but No Allocation allocation is manual or fixed Visualization Included +$ (Presentation) +$ (Presentation) Documents Included +$ +$ +$ Cloud-based Yes (native) No No +$

Editor's Notes

  1. Biz Management Solution is about driving for profitability through alignment and optimizationMy background: MBA and CS degree; translating business needs into technological solutions; Project based accounting for budgets and ROI. Have run 3 PMO’s in which 2 were built from scratch. Long time member of the Project Management Institute (PM Society)
  2. Forrester:“Understand your road map early on as well as your budget. Consolidate as much as possiblebecause it’s all about your reaction time to business requests. Consolidation helps reducethat reaction time.”--IT is now a business enabler (even a CRITICAL business enabler); --It's no longer what IT can be developed inside the company, but what valuable IT resources can be accessed, customized and harnessed in a cost effective manner (i.e. licensing BPS apps through Force.com)--BPS apps will make the BUSINESS run better, and IT gets to be a hero. --then the details of what it actually does and why that will make the business run better.
  3. CRM and ERP ERPs are focused on Financial and ManufacturingCRMs are focused on Sales and Service/SupportMostly done in Excel and PowerPoint todayIn large companies, warehouses but mostly Financial data
  4. CRM and ERP ERPs are focused on Financial and ManufacturingCRMs are focused on Sales and Service/SupportMostly done in Excel and PowerPoint todayIn large companies, warehouses but mostly Financial data