The document discusses linking business strategy to execution in an agile manner. It covers using ecommerce, emarketing, and eCRM tools to drive profitability while consolidating systems. Key areas covered include supporting revenue growth, improving customer experience, and reducing costs. Metrics from Gartner and Forrester research are referenced.
2.
Ecommerce and Emarketing as well as eCRM
By buying/consolidation, configuring and integrating and NOT building
Supporting revenue growth*
Thinking about the customer experience*
Reducing and controlling costs*
* Gartner: “2012’s CIO Leadership Challenges”
** Gartner: “Gartner Outlines Five Cloud Computing Trends That Will Affect Cloud Strategy Through 2015“
*** Forrester: “CIO Perspectives On App Dev: We Need New Approaches To Deliver Applications Faster”
3.
Business needs and IT
Strategy to meet those needs and Execution
3rd Party Providers and IT Roadmaps
Incorporating best practices
Collecting statistics about how long a step might take
to best maximize the Value created
,
including through surveys
4. IT Executives:
better visibility into their business and customer needs and
how it alignments with IT
to make faster ,better decisions to best utilize scares
resources/funding
to create Value or know how Revenue/profitability will be
impacted
IT Employees:
see how they fit into the big picture
how they can contribute to growth
use best practices to reduce their stress and do their best work
5. Process/Project Product/Service Financial Business
Management Delivery Management Management
Management
Manage all the Provide clear Financial Planning Linking
processes and link market drives for including revenue • Vision,
them together product/ and expense • Mission,
including:
service deliveries modeling. Compare • Strategies,
• Balanced
Scorecard, and processes to projected to actuals • Objectives to
• PMIBOK, deliver them. including expense Products,
• ITIL for your tracking by product, Processes,
IT organization. Manage lessons client, business, et al Projects… with
learned into Includes online unique one-page
future process expense reporting. visualization
enhancements. including traffic
light status
6. Portfolio of Processes
Business Planning: Budgeting, Balanced Scorecard
New Product/Service development: PMIBOK
Marketing programs/promotions: Campaigns
IT Process: ITIL
Process linkage
Linking Business processes with delivery processes
Process compliance
Measure execution and provide traffic light status
Developing new processes
Incorporation of new best practices and lessons learned
7.
8. Leverage Product Requirements
Link to Product Requirements
Evaluate impacts
Process Compliance
Define roles/responsibilities
Define activities/deliverables
Measure per role execution on activities and
deliverables
Traffic light status with roll up
Track issues/action items and drive to
resolution
9.
10. Financial Planning
Budgeting/Performa
Projected vs. Actuals
Project/Product based budgeting
Revenue and expenses
Cost based accounting by
Customer Account
Product/Product Line
Online Expense Reports
11.
12. Align with Corporate and Define IT’s charter
Link Products, Projects, Processes to Vision, Mission,
Objectives and Strategies
Costs with Revenue to maximize profitability
Organize
Processes, Programs/Projects, Teams,
Products/Services,
Markets, Messaging, Promotions, Channels
Prioritize
Best ROI, Resource utilization/bottlenecks
13. Define Business Segments
Influencers/Thought leaders/Business Owner
Getting Business Segments Buy-in on Proposal
Make vs Buy
Partners/Suppliers
Identify business requirements
Size effort and risks
Link to 3rd party product/service deliveries
Evaluate risks of execution
New skills/resources
New processes
Funding requirements vs payback timeframe
14. Measure and Alert
Define Objectives and Targets
As well “Traffic Light” Status
Surveys
Focus attention based on ROI priority weighting
19. Per User Per Month or Per Employee Per
Month
CRM Licenses vs. Platform licenses
Process and Project only users
Business Mgmt only users
3rd Party Product Delivery Management
21. CEO
Delivered 100+ 1st to market products/services
Degrees in CS and MBA
Ran 3 PMO’s, 2 at business level
VP, Development, CTO, CIO, CFO, CEO
Member of Project Mgmt Society 10+ years
Guest speaker including Stanford’s Graduate
School of Business
Startups/Turnarounds: Doll Cap, Northwest
Cap, Perkin and Kleiner
22. Degrees
PhD in Advanced Technology Industrial Engineering, Cybernetic Systems
MBA, MS-Managing in Science & Technology
Computer Science, Electrical Engineering, Industrial Engineering,
Technology Management
Operations, Development, Finance, IT Mgmt Experience
Patent inventor, 100+ 1st to market product/services
Trained in:
Miller Heiman
Pragmatic Marketing
ISO 9001
TQM
Certification
Salesforce.com Developers and Admins, ERP, CDIA+, TOGAF, SOA,
Enterprise Architecture Planning
CQI, PMI, CMQ/OE, Balanced Scorecard, Baldrige Evaluation Criteria
23. High Tech Bio/Medical,
Hardware Research,
Software Energy,
Internet
Clean Tech,
IT
Automotive,
Mobile
24. BMS Prj Tools Financials Tools BPM Tools
Project Basic Sophisticated No No
Process Deliverables Not Specifically, No Yes
based task based
Market Included +$ (Presentation) Not of Not
analysis +$ (Spreadsheet) competitors or Specifically
providers
Strategy Included +$ (Presentation) +$ (Presentation) Not
/Objective Specifically
Alignment
Cost Acctng/ Included +$ (Spreadsheet) Yes but No
Allocation allocation is
manual or fixed
Visualization Included +$ (Presentation) +$ (Presentation)
Documents Included +$ +$ +$
Cloud-based Yes (native) No No +$
Editor's Notes
Biz Management Solution is about driving for profitability through alignment and optimizationMy background: MBA and CS degree; translating business needs into technological solutions; Project based accounting for budgets and ROI. Have run 3 PMO’s in which 2 were built from scratch. Long time member of the Project Management Institute (PM Society)
Forrester:“Understand your road map early on as well as your budget. Consolidate as much as possiblebecause it’s all about your reaction time to business requests. Consolidation helps reducethat reaction time.”--IT is now a business enabler (even a CRITICAL business enabler); --It's no longer what IT can be developed inside the company, but what valuable IT resources can be accessed, customized and harnessed in a cost effective manner (i.e. licensing BPS apps through Force.com)--BPS apps will make the BUSINESS run better, and IT gets to be a hero. --then the details of what it actually does and why that will make the business run better.
CRM and ERP ERPs are focused on Financial and ManufacturingCRMs are focused on Sales and Service/SupportMostly done in Excel and PowerPoint todayIn large companies, warehouses but mostly Financial data
CRM and ERP ERPs are focused on Financial and ManufacturingCRMs are focused on Sales and Service/SupportMostly done in Excel and PowerPoint todayIn large companies, warehouses but mostly Financial data